The staff are very nice... HOWEVER... The customer service is horrible. I've used them 3 times. The initial setup and selection of my eyeglasses have gone well however.. the follow up is abysmal! You cannot call them. You cannot communicate with them. They never answer the phone or return messages. I have asked EACH time for them to call or text me when my glasses come in and they never do. You try to call and find out but zero luck with getting a human on the phone. My VERY EXPENSIVE prescription sunglasses... sat there for a week before I went by there and when I put them on I got motion sick. They had switched the eyes and left was right and right was left. They had to re-do them and the workmanship was garbage! Looks like they were put in by a 4 year old with superglue. Just awful. I'd rather just go somewhere else and pay more but get DECENT service after the sale. read more