POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

5 stars because 10 isn't an option. Robins was incredibly helpful and knowledgeable. He ordered…read moreme the perfect pair of custom Vaurnet glasses with prescription lenses. The selection of designer and styles was out of this world!! Thank Next Level and thank you Robins

Been going for several years and always had great service. All the staff is friendly and I've only…read morehad a minimal wait.

We made an appointment for an eye exam and the first thing we asked when we got there was to…read moreconfirm if they took our insurance. They said they would take a look while we waited to see the doctor. The eye exam with the doctor was fine and everything was running smoothly until we started looking at the frames and asked about coverage one more time. The lady who was helping us said that they didn't accept the insurance so we had no option but leave with no glasses. We ended up calling our insurance and they confirmed they should have accepted our plan. We ended up going to a different location where the experience was so much better. They also made a big deal about sending the exam results to the other location. They should train their employees on doing more research before denying coverage.

If you're looking for something really unique this is the place!…read moreMy Mom always said... spend money on your feet and your EYES! Best investment ever. Great customer service... high end products but so worth every penny.

Everyone was great, couldn't have been nicer and more helpful!! And Optometrist Deanna solved my…read morevision problem....again!!

My arm was loose on my glasses. Tried to fix it couldn't went there. They fixed it in a second…read more What a nice human being wouldn't even take money.

I guess my desperation showed, and therefore the help that I received with my prescription glasses…read morewas immediately available! Thank you very much for caring!

I have had the best experiences with Home Optical for over fifteen years. Their expertise,…read moreprofessionalism, attention to clients, and service are consistently wonderful. The owner and staff truly care about their clients and treat us as valued family. I highly recommend Home Optical. They are the very best!! Eileen

Very friendly service here. They have modern selection of eye glasses as well. Relaxing…read moreenvironment, and they perform a myriad of eye exams as well.

I had an exceptional visit recently. Your staff was wonderful, and the Doctor I met went above and…read morebeyond. I especially appreciated her highly detailed and clear explanations regarding the improvement and changes in my eye health. The Doctor explained that it seemed to have slightly improved rather than worsening in any way and agreed that I didn't seem to have any other issues at the moment, which is what my primary care physician felt as well last January. Though I originally hoped to see Dr. Lowinger, himself, as he has provided excellent care to me for approximately 20 years now, I couldn't have asked for better care. I would award them 10 stars on a scale of 1 to 10 if I could. Thank you for the consistently high standards and exceptional visual results. I really can't recommend his office highly enough. Try them. You'll be just as pleased, I believe.

Dr. Steven Lowing was professional and knowledgeable, but my experience with the front desk was…read moredisappointing. I was initially told my copay was $40, even though my insurance showed $15. When I asked whether there was an extra charge for the dilation test, I was told no. Only after I pulled up my insurance benefits did the receptionist admit that the additional charge was for the dilation. Be sure to check your benefits before your appointment to avoid unexpected charges.

The best selection for everyone budget. Times are hard and the owner of this place understands. Her…read moreprices are very reasonable. Her quality is superior. Everything is explained to you. Never a negative word about the million Optical places around. You feel like you are getting 100% respect and positive knowledge. I have never been so comfortable when buying glasses. I used to hate it. I can't wait to go back. This is the only place that counts!!!!

The best eye doctor in town. straight forward , very informative and feel at ease. Did test with…read moreequipment I had never seen and the office is super efficient. Dr Ben is very approachable and I can recommend him to anyone who needs to see an eyes doctor. Robert van Eerde

I am so glad to have found Dr. Ben-Nissan again! What a mistake not to have followed him out of my…read morelocal area to his new location in N. Miami Beach. This incredible doctor rescued my eyes from over prescribed lenses back in 2008 and now, once again, has reexamined my eyes and corrected an inaccurate prescription. Dr. Ben-Nissan is the best of the best--a "doctor's doctor"--with compassion, kindness and gentility to match his expertise. I was welcomed back by his excellent support staff and his new location is an oasis of tranquility. I have known Dr. Ben-Nissan for over 10 years, through many life changes, and cannot say enough about this exceptional individual. I feel blessed to be able to call upon him again.

I decided to call and make an appointment for a relative's eye exam. I was able to make…read moreappointments for later in the day. There's a lot of parking. It's in the same area as the old mall that's shut down, except for a few shops. It's spacious with lots of selection, but not much help from staff when you come in, and even with an appointment, you will wait a long time. As for the exam seems to be done virtually in a room, and the price is still high, even with their promotion. There are boxes and lots of disorganization around where you sit in the waiting area after your exam. It's definitely on the pricier side. And follow up for pickup after the glasses were ready, they couldn't locate the glasses

Tried to get some lenses replaced because of spotting and was greeted with a smile and a warm…read morereception by Robyn. She explained the problem with plastic that had the kind of stains that mine had were not salvageable . I also showed her my sunglasses that were made by another company with a prescription that felt wrong. My "stained" pair had a prescription that was correct so she analyzed the sunglasses and said that they truly were a wrong prescription. So I said to put the good prescription into the sunglasses, and make new lenses for the stained pair. She told me there was a BOGO sale on of some kind which she deducted from the regular price. Glasses came in within 5 days and they are great ! I had a bad experience with America's Best and have now found my regular eyeglass store.