I've visited this office twice. My first visit was fairly typical for a new patient; however, they…read moreconducted an eye test that was not covered by my insurance--and failed to inform me of that beforehand. I found it odd that this wasn't disclosed, whether by oversight or intention. During my most recent visit, I requested to opt out of that same eye test due to it not being covered. I was informed that if I declined, the doctors would not see me and I would be charged as a no-show. This policy was never clearly communicated, which I found both surprising and misleading. Another issue arose when I needed a new prescription but wanted to keep my existing frames. I was told there would be a handling fee. This was a first for me--I've never encountered a handling fee simply for using my own frames. While my insurance does cover part of the cost for new frames with a prescription change, I prefer to reuse my current frames to save money, especially since I have multiple pairs including sunglasses and computer glasses. The staff's communication left a lot to be desired. When I raised my concerns, I was told, "You are more than welcome to see another provider in town; we are not forcing you to stay here." They're right--and I will be doing just that. Hopefully the doctors see there is an issue with their staff and communication.

Two years of great service. Front desk to everyone. I receive some eye glass work from the VA but I…read moreget my prescriptions here. I highly recommend. 5 stars. Easy parking.

I went in for my annual eye exam and some new glasses. The staff were the best, especially with the…read moreWuhan Flu raging and all the pandemic measures in place.

They didn't catch my astigmatism. I ordered my contacts from Costco because they were A LOT cheaper…read morethan Walmart. I am having issues seeing out of my right eye, so they checked my vision again and caught the issue. I was promised a "few" replacement contacts for the trouble of me having to open a 6mo supply of contacts that are now non-refundable. They called me back and said now they can only give me one, as I didn't purchase my contacts through Walmart. THEY messed up my prescription, but now I get to pay double. I really like the optometrist; he is a nice man. Mistakes happen, but OWN them, and treat your patients fairly. I'm sure they will send me a bill for this visit too.

I like Dr. Garn. Nice guy. He's got a really nice office and his staff is wonderful. Doesn't get 5…read morestars cause I'm not completely satisfied with my glasses and contacts. Things are still a little fuzzy, but was told that was the best they can do for me.

I have been visiting eye doctors for over 50 years. This place is incredible! The office is…read morebeautiful, filled with wonderful people, super friendly, and they work as a team! I had so much fun and every aspect of the business was well thought out and executed to perfection. As a community small business banker, this business gets all the intangibles done right! 10 out of 10 review. Finally, the Doctor/Owner is a consummate professional. EVERY Great small town like CDA needs businesses like this. Thank you!!!

Good experience! The Dr. was great! The exam was comprehensive. The MVP'S are Scottie, Angela and…read moreMaurice! They have a huge selection of eyewear to fit every budget!

I always look for a good deal, so finding America's Best Contacts and Eyeglasses and the great buy…read moreone/get one free for $69 was wonderful! I've purchased glasses from them for several years in different states. The service I've received in the Coeur d'Alene office is by far the best. I believe it's because the manager of the store is so positive. Her employees enjoy their work, and it's obvious it's because of their manager, Angela Flores. It's an upbeat business with helpful employees and a knowledgeable manager that know how to keep people happy. This business deserves an A+++++.

1.22.26: I frequent this Costco anywhere from 1-3x monthly for groceries as we live 45 minutes away…read moreout in the country. Today I'm reviewing Costco's Ahi Tuna Wasabi Poke, which I've bought countless times in the past and even on a regular when I lived in Reno. What I love about Costco's Ahi Tuna Wasabi Poke is that it's consistently fresh every time! I've never had a bad batch, spoiled batch, nor a fishy smelling batch ever. The taste and season is consistent and can be paired with many different dishes. For people who steer away from it because it says wasabi, have no fear, I assure you it's not spicy hot like you imagine wasabi to be. My favorite is to have it with some plain ol jasmine rice--one of my staple meals for protein as I'm a pescatarian and meal prep time is pretty much non existent besides cooking of the rice. It's fast and easy and a great value for some quality tuna.

Costco's vanilla sundae has definitely changed in the last couple weeks -- and not for the better…read more It used to be rich, creamy white soft serve. Now it's yellowish, icy, and clearly watered down. Huge downgrade to what used to be one of the best food court items. I politely asked about it and was told nothing changed, but the difference is obvious. I've had this sundae at multiple Costcos for years, and the quality drop is impossible to miss. Really disappointing to see Costco cheapening a product people actually loved

Before finding Dr. Greene and his amazing team, I went to MANY appointments with different…read moreoptometrists trying to get a prescription that could alleviate strain from my binocular vision dysfunction. I seemed to figure out what was wrong with my eyes before my previous optometrists, and they insisted that my prescription could even be too strong. They made me feel like a burden, and often would cut my appointment short to set up another recheck appointment. I eventually got fed up and went to Dr. Greene. His office is not only warm and inviting, but his staff are as well. Their equipment is SO MUCH NICER! It measures everything more quickly and accurately, and to be honest, a lot less stressful. I also like that the equipment can take photos which can be saved to your chart as a visual timeline of your eye health instead of relying on written notes alone. because the equipment measures your eyes, you don't ever have to worry about someone stabbing you in the eye or blowing air until your eyes are crusty. you also don't need those eye drops that burn your eyes. while having the best experience I've ever had at an eye exam office, I was also validated by the staff that listened to my stories of previous experiences and was met with reactions that co firmed I wasn't just crazy or wrong about my need for a prism prescription. Dr. Greene explained everything clearly to me and I never felt rushed through my exam at any time. And he's nice! I can just tell he's a great guy, a family man that loves what he does for them and his community. I opted for a pair of neurolens glasses, which came with its own VR headset made to measure your eyes movements and focus. But even after the machine suggested a prescription, Dr. Greene double checked manually to confirm it. My last Dr. used old school prism blocks in a wood storage box, which didn't help at all. Dr. Greene actually had the lenses to put into his equipment to make it as smooth of an experience as someone with mild nearsightedness. When I went to pick out some frames, I tried a new shape and material over what I would usually wear to try something new. After a couple weeks, I contacted the office asking if I could replace the frames with a style I usually wear, as the ones I initially chose kept sliding down my nose from being too heavy on my face, as well as hurting my ears. They replaced them for free, and took only two weeks. They even let me keep the first pair until the second pair came in. Next time I definitely want to see about contact fitting since they offer dry eye treatments. maybe now I can wear contacts when I want to!

Update: The owner Melanie commented on my yelp asking me to reach out but the email doesn't work…read more Nothing has been resolved. Melanie reassured me the email is working but I'm still getting the same message that says, "this email does not exist." She gave me a number to call on Monday when they're open. I shared a photo below of the weird message she left underneath this review. "If this is a legitimate complaint, you WILL reach out." Well I've tried to email the email Melanie provided to me multiple times and it still doesn't exist. So I will be calling this number to see if this situation gets resolved. I will update this post as the situation continues because this will happen to someone else and you will be talked to just like this. If the manager talks to customers like this online, I can understand why the staff is disrespectful as well. It makes me uncomfortable that the manager is questioned whether my complaint is legitimate or not when I have shared the complete sequence of events I experienced that month. And I will be posting all screenshots of proof so that no one has to go through this traumatic experience the same way. This is completely unprofessional and inappropriate.