So far so good with being a patient here at Eyesight Associates. Dr. Gayton took his time and patience with my father when my father had cataract surgery done few days ago and so far my father he is seeing better. The staff here are nice and friendly when there is an issue they fix it on the spot. They have plenty of parking for both surgery center and the doctor office. They do have a restroom for both men and ladies while waiting to see the doctor or patient in eye surgery. read more

The entire staff was incompetent. I received a bill for my eye exam 2 years later. When I called to pay, I was unable to speak to someone. I finally just mailed a check. The check was cashed 10 days ago and today I received a past due notice. DO NOT USE! read more

Dr. Schneider is the best doctor! He is very caring and knowledgable. I would not consider going to anyone else. I cannot say enough good things about him. He goes WAY out of his way to help. read more

I just had the BEST eye exam and help with my concerns at Eyesight Associates! Dr. David Grogan was AWESOME! He explained everything to me and made sure I understood. He was so kind and professional. His staff was very friendly and helpful too. I am so glad that I am now their patient! I love Eyesight Associates in Warner Robins!!! read more

Eyesight Associates - Optometrists Near Me - Warner Robins, Georgia

Dr. Gayton performed excellent cataract surgery for me in Nov 2024. My eyesight has improved rapidly. I wish I could remember all of the tremendous staff names at this location in Warner Robins, Georgia! All of the staff were kind & professional. Some of the names were: Dr. Gayton, PA David Grogan, Ms. Kelli (surgery); and another lady who administered my anesthesia; and Ms. Sherri (explained finances very well). I did not get a chance to meet the Administrator of this incredible Clinic. She has done a great job as everyone works as a Team! Thank you All! read more

I just left my appoint.e tnt. It was a very pleasant experience. I want to thank Eric Amy and Sarah. They were so kind and nice. I use a cane a d Amy walked with me to my car. That was so nice of her. Eric held my hand all the way around the office which was very nice. I get tired easily and his help was much appreciated. Dr beckett was very helpful and explained to me my problem with my eyes was not serious and no surgery was needed at this time. I got some new glasses. I hope they are better than the pair I had. I could never really see out of them. They didn't even help at all. Hopefully these are better since I had yo pay fir them. That is the only complaint that I have. They should file Insurance for glasses.​ read more

I spoke with someone who said her name was Lisa. She works for Dr. Minix at this practice. I cannot express how rude this person was. She had an attitude from the very beginning and there was zero professionalism. When I asked to speak with her manager, she hung up on me. I cannot recommend this practice to anyone due to my experience with Lisa. If they allow staff to treat patients this way I can only imagine how the rest of the office runs. read more

Best vision/optometry visit I've had in a while! I called and this office was able to get me in for contact lens and glasses exam quickly, with the week. The appointment was smooth and quick. I am self pay and they provided accurate estimates. The person who checked me in reverified details which was a good touch. The person who did my dilation and pre-appointment was quick, thorough and to the point. She wasn't super friendly but definitely was not rude by any means. It's a large practice but things ran smoothly for me. The Dr I saw was Dr David. He was nice and very detailed as well as informative. He offered help towards my dry eyes and brought me back after one week to make sure my contacts were working nicely. I was provided my prescription. I will order my contacts soon and expecting nothing short of a good experience there. Highly recommend. I will return. read more

BEWARE! This office doesn't think that HIPAA laws apply to them. We are a military family who moves frequently. We received a new assignment and moved away from GA last year. I called today to get a copy of my records and my children's medical records. I was told that I need to fill out a medical records request form through our new provider and that the records would be sent to the provider. HIPAA allows for a medical records release form to be filled out requesting that the records be released to yourself, the patient, and I explained this is what I wanted. I was told that in order for our records to be released to me I would have to come to their office and fill out the form in person. I again explained that this was not possible as we no longer live in the state of GA and asked if the form could be e-mailed to me as other providers have done in the past. I was told that the office "does not have a secure e-mail address" and therefore could not provide me with a medical records request form via e-mail. Firstly, there is no possible way that a medical office in 2024 does not have a secure server by which to send e-mail when they are constantly dealing with insurance companies and other medical offices necessitating the need for transferring patient data. Furthermore, a blank form e-mailed to me would have absolutely no personally identifiable information on it that would require that it be sent via a secure server to begin with. Once I filled it out with personal information, I could mail or fax it to the office if they didn't want it e-mailed to them (though I don't for one second believe they do not have an e-mail address that I could send it to). I was told that this, also, (mailing or faxing them the form) was not possible, because they would need to see my I.D. and have a witness. I was again told that they would ONLY release our records to me if I came to the office in person. I told the employee I spoke with that I would be filing a HIPAA complaint against their office (I did) and she clearly didn't care. For those not familiar with HIPAA (including the people who work at this office, apparently) this is the direct verbiage from the hhs.gov website that outlines specifically how this office is breaking the law by refusing to release medical records to patients unless they come to the office in person: Unreasonable Measures While the Privacy Rule allows covered entities to require that individuals request access in writing and requires verification of the identity of the person requesting access, a covered entity may not impose unreasonable measures on an individual requesting access that serve as barriers to or unreasonably delay the individual from obtaining access. For example, a doctor may not require an individual: -Who wants a copy of her medical record mailed to her home address to physically come to the doctor's office to request access and provide proof of identity in person. -To use a web portal for requesting access, as not all individuals will have ready access to the portal. -To mail an access request, as this would unreasonably delay the covered entity's receipt of the request and thus, the individual's access.; While a covered entity may not require individuals to request access in these manners, a covered entity may permit an individual to do so, and covered entities are encouraged to offer individuals multiple options for requesting access. read more

Was not told that they are considered a specialist office and will not file claims under your vision insurance. Only found out that information after receiving a bill. This is the 2nd year my daughter used them and I did not have this issue the first year but I will not use them again. read more

Doctor and his assistant/tech were rough - never allowed me to talk. Only talked down to me. Front office staff were rude, unhelpful, made me feel like I was inconveniencing them, and made the whole experience awful. I'd pick another place to go! Unfortunately I was referred here and had no choice- but if given a choice...go somewhere else! read more

I went in to get my vision corrected and to get my problem with double vision corrected. It was found out that I had astigmatism and cataracts too. They setup an appointment to fix my cataracts and astigmatism. Also we setup things to correct my vision at the same time. Now, months later, they did not correct my vision even close to 20/20 so I still have to wear glasses. Also, before correcting my vision they were aware that my double vision was not bad enough to be able to get operated on. I found this out when I setup an appointment to discuss all of these problems with Dr. Gayton personally. So, I had to get glasses with prisms to correct my double vision. I talked to them recently and they said all this is documented in my file and that I was aware I would still need glasses. I have a huge pile of paperwork from them and none of this is in any of the paperwork I have. Why would I pay to get my eyes corrected if I was going to still need glasses. read more

Avoid these people -- They only care about your money - Your well-being comes much farther down the list. My optometrist referred me to Eyesight Associates to get my questions answered about cataract surgery. It was made clear, when my optometrist's staff made the appointment with Eyesight for me, that I would only be there for an office visit. I arrived for the appointment, waited my turn, and then learned that the doctor would not even talk to me because I did not have my tests done at his facility. At arrival, I was given two forms that indicated Dr. Gayton requires tests which are not covered by insurance and that it would be my responsibility to pay for them. Additionally, since Eyesights will not accept tests from other offices, I would have to pay them to perform the tests over again. (Good way for them to line their pockets.) The office had a dark atmosphere, the staff unfriendly and condescending, acting like people were fortunate they were even allowed to set foot there. One staff member shouted over to someone in the waiting room to "Put that mask back on your face while you are in this building!". The "welcome packet" prominently includes a warning that anyone missing their appointment or arriving more than 15 minutes late will have to pay a $50 fee. Appointments were running behind the morning I was there, and mine was later than 15 minutes, but I did not get $50. Apparently only the doctor's time is valuable. If I ever decide to get cataract surgery, I will NOT be going to Eyesight Associates. (I had doubts about the surgery in the first place -- This miserable experience cemented my decision against surgery.) read more

Today was my first time at Eyesight Associates located at 100 Spillers Way. I have to say the staff were all beautifully professional and kind. Allison was amazing and made my eye exam easily pleasant. This speaks volumes since I have not had positive encounters with optometry in the past which caused a certain level of anxiety. Dr. Ducey was direct and clear on my eye care and recommendations. Thank you for the experience! read more

I summitting a request to help those considering cataract surgery thru this office. Please keep on mind that every case is unique but in general my experience has been great. I noticed there are not many reviews on Dr. Johnson on specific. My procedures took place on the 9th and 24th January 2024. The process take place as a well oil machine with different stations and steps to insure a better outcome. The appointments were timely kept and never had long waits. Unfortunately, there are expenses not covered by insurance and depending of your choices and needs there is out of pocket you can blame elected officials for that . This is well explained prior operations. Dr. Johnson is very efficient on what he does, he looks young but experienced. The operations aren't painful, they are quick, and you be amazed with the results. Please do follow the drops instructions to the point if you want good results. In conclusion, if you need the procedure don't be afraid, be prepare for out-of-pocket expenses and trust Eyesight Associates, Dr. Johnson and the staff. read more

Very poor phone etiquette. I called to make an appointment the receptionist picked up the phone and hung it up. i called back and after being placed on hold for 15 minutes i finally got help. read more

The staff is great , I had cataract surgery , Dr Gayton did it last year , honestly I could see better before the surgery , both my eyes are blurry most of the time , wish I would have gone somewhere else read more

This is the 2nd time I have had issues with the front support staff. The doctor I see here is a very good doctor, but the way things are handled in the front reflects on him as well. I called a few months ago needing to be seen ASAP. I asked if I could be seen as an emergency. The front staff was very rude and told me "We don't have any more emergency appointments for at least two weeks." I made the appt. but suffered. I told the doctor about this experience and he told me the next time I have an issue with the front support staff to ask them to have him call me. Today I had an appt. for a procedure which my insurance does not pay for. I called to see if I could pay half and leave a check for this coming Friday (only 4 days) for the remainder. I was rudely told "We don't do business that way. We will have to reschedule you." I had to reschedule the appt. and asked for the doctor to please call me. (this was very early in the morning). I just called and was told I had not left a message, when I had. They had me wait and a tech. got on the phone and I asked to speak with the doctor. She told me he was busy and would not call me until tomorrow. I really wonder if he will even call. Where does customer care come into play? What about simple humanity where you treat your fellow man with respect...I guess it IS all about the money. read more

The Meh I've experienced better rate because I spent 2 hours today and it is just to much. The staff total me never a good time to come on a Monday or Tuesday. Eye surgeons are there and EVERYTHING gets backed up! They need to separate Surgery office for rest of things The Only reason I was able to get everything done was my Dr stepped up and got it done for me. In the future I will make sure to not make visit on a monday or tuesday read more

Very nice office but I could not get past the rudeness of the front desk staff. My Dr. Uses this location sad to say. I will find him at one of his other location even if it's 30 miles further away from my home. read more

Rude staff over the phone.I called to ask a question. Turned me off about doing business with EA. I asked if insurance would cover the procedure. She sturnly replied "No, its cosmetic" as if I was homeless or stupid. Come to find out, insurance would cover 25 percent. It was her uppety tone that turned me off. Maybe JG needs to get her in the wrestling ring? read more

Sooooo, my appointment was at 3:20pm. I showed up early like 20 minutes and waited patiently. So like at around 3:50pm. I see like 5 assistants come up to the desk laughing abs talking. So at this point, I get up and approach the desk... they all run to the back at this point. So I asked to receptionist hey, how much longer do I have to wait. She replies like, "Ohh you wanna know why were waiting?" No, I'm just sitting in the waiting room for my own health and strength to waste my time. So calmly I responded, "Yes!" Then another lady walks out and said, "It's the machine. She's having issues." So at this point I was about to cancel my appointment because at this point they don't care and have no regard for my time. So the professional thing would have been, "Excuse me sir, we are having technical difficulties and we will be with you shortly." Mind you my 1st time here it was a 40 minute wait. Unprofessional, no people's skills, and rude. Sad because the Black doctor is actually the Best! #DoBetter ! read more

My mother and several good friends have received nothing but the BEST care at EA....they are always caring and friendly when they need it....it will always be my place for eyecare read more