So Eyetique sees my negative review and responds that I should email them with my contact info, so I do and NEVER HEAR BACK! Unbelievable! read more

Gave a 1 star review, got a message to contact them. I did and NEVER HEARD BACK!! Now I know why most of the reviews of this place are 1 star! read more

Had an eye exam at the Eyetique in Wexford and was not very pleased at all. The optometrist was very condescending not very thorough and insisted on doing some thing that I knew should not be done, and he became very upset. Had me sign a paper releasing him from all responsibility and also the quality of frames and glasses was not very good at all please, I would like to advise people to take their time and do some due diligence before using this company. It was a good company when it was privately owned but now it's owned by God knows whom read more

terrible place. sq hill location smells like pesticides. been back 2 times glasses still not made correctly. place was bought out by private equity. they are running it into the ground read more

We came to eyetique to purchase glasses for our three-year-old toddler. It was his first set of glasses. We initially went to Visionworks on the other end of the mall but the sales staff there did not help us at all and they did not have any silicone frames. We came to Eyetique and though they had less of a selection of metal frame glasses, they had silicone frames. Amy was very helpful, pleasant, and made a number of good recommendations. She found my vision insurance because i forgot to bring my card. Overall, a good experience. read more

Two years out after getting glasses at Eyetique. Took them two tries to get the sunglasses right. Very pricey. Chip developed in one lens, and I thought warranty would cover, but no that lens replacement ALONE would be $400. Other pair was a Silouette(?) knock off, because they dont carry that popular brand, just their own. Fell apart when one of the wire fell out of a lens. Super glued it twice. Junk. Now the "protective coating" is peeling, and generally deteriorating, necessitating replacement. NO WAY I WILL EVER GO BACK TO THESE PEOPLE. Cool name but crappy, expensive products. My companion's prescription was done wrong twice as well. Walmart would do better. read more

The only reason I went here is because it's one of the very few places that takes my insurance. Most of the people around me were getting 1000$+ glasses and, I'm sorry, but no pair of glasses is worth that much unless they're made out of gold. I found a very cute frame (that was of course Eyetique exclusive so I cant get it anywhere else) for 100$. They were the cheapest in the place, but they were super cute and I loved them. I order them, go home, and the next day (I believe) I got a call from them saying they were back ordered, so they were going to be late. I think they took fourteen days to show up (I had ordered them a year ago, so I don't remember specifically). All was fine and dandy when I got them. They were super cute and my prescription was amazing. Well, until three months later when the terrible anti glare coating started chipping off. I took them back and showed them and they asked what I was cleaning my glasses with. Uh, the cleaning solution and cloth that they gave me? They also assumed that I didn't know how to clean my glasses in general and very condescendingly demonstrated. I've been wearing glasses since I was two. I know how to clean glasses! Plus, it's not rocket science! They were under warranty, so they replaced them. However, I tried to get them to replace the lenses without the anti glare, but they refused and said I needed it and it was probably just a bad batch. A week or two later, I pick them up and they're good as new. I wear them out, but I have very low hopes that they'll stay that way. And I was right because another three months later it started to do the same thing. I ended up looking through terribly cracked antiglare for over six months before finally taking my glasses somewhere else to try to have them change my lenses. And you know what happened? The flimsy frames broke. So, now, I'm getting a pair of glasses from the place that broke them without any anti glare. And I'm also getting another pair from somewhere else that has the anti glare, but they assured me that it wasn't whatever crap they put on these glasses. The coating is supposed to be WITHIN the glasses nowadays, not just lazily sprayed on top. They use an old formula and charge top dollar for it. It's absolutely disgusting. Plus, these glasses never got clean even before the coating started wearing away. They were always smeary. I clean my very old, cheap glasses in the exact same way and those actually get clean. So, Eyetique, I have no idea what you're doing. All I know is that wanting to see out of my glasses is not too much to ask. read more

I have purchased 3 sets of glasses here. Wonderful service and help. Great selection and the staff is very easy to work with. Will definitely come back and I recommend them highly. RD read more

IF you look for loyalty and caring about customers, go elsewhere. I've spent $1000.00s of dollars at Eyetique over the past 25 years. My most recent experience was downright infuriating. After almost 3 months of waiting for frames and getting different stories each time that I inquired, I got frames. The lenses were the wrong prescription. I've worn glasses for 55 years and I knew as soon as I put them on, they were not right. The woman (I won't say names), was cavalier and told me that I would get used to them. I didn't. I returned them; however Eyetique would not offer reimbursement. I asked if I could at least get a store credit. It was not offered to me. Once the credit is used up, I wouldn't go back to Eyetique read more

The owner is a complete crook. Treats people like garbage and that's just the customers. The actual staff get treated even worse. The business was sold and now the owner has to actually show some responsibility, so some staff that shouldn't be promoted has kissed their way to the top. Actual real life couples are running the show and it's a nightmare. Blake is beyond conceited and Erin doesn't know how to handle that big of a job. They have stolen positions right out from under people. That disaster is now trickling down to the stores. Overwhelmed staff and costly mistakes. read more

I'm so disappointed in this store. They did not explain their return policy then refused to return sunglasses bought just the day before. I'm extremely upset. read more

I lost my glasses while on vacation in Pittsburgh. I found the Eyetique at the South Hills Mall and the super friendly staff helped me choose a new frame from their impressive collection. I needed the glasses that day and they we're able to not only do that but to deliver them to the location closest to my hotel. I highly recommend Eyetique! read more

Just confirmed that the prescription on my wife's glasses was done incorrectly. The prism was left out. That explains why I spent $400 for glasses she can't wear. Maybe spend some more money on professionals instead of advertising. read more

I went to Eyetique because it was listed on my insurance's website, and I was hoping to get my glasses completed quickly as I had scratched my existing pair. I was told that if the lenses were in stock, then I would likely have them no later than the next day, probably the same day. This was just what I was looking for, as I was scheduled to leave for vacation about 5 days after my appointment. The exam was fine, and the doctor kept saying he wanted to "push" my eyes to get them to be as good as they can be. Fine, sure, great. I want the best vision I can have. He then asks if I want glasses and sets me up with a sales person to pick out new frames. The sales man was very nice, chatted with me, and was honest with his opinions about the frames that I was trying on. I appreciate that, and we kept on narrowing it down until I had picked out my top choice. First, I was told that my glasses could not be made in time for my vacation as "the order for the day went out at 4:30" (which is when I was in my eye exam) and one of my lenses would need to be ordered the following day. Okay, not a big deal. Outside of their control, but the order going out for the day becomes important later in this saga. Now, I have very good insurance, but the sales man informed me that my glasses should have cost nearly $1,000 before insurance and that my insurance is "great" so it would only cost me over $400. I was FLOORED. There was no discussion of a price range that I was comfortable in, and there was no question about whether or not I have a budget (which I do-- I'm a social worker for goodness sakes!). I don't even have a strong or outlandish prescription or anything fancy with regard to my lenses. I was speechless, and in my sticker shock daze, I went ahead and gave him my credit card. After leaving the store, I spoke to my husband on the phone, and I realized how outlandish that price was for a basic pair of glasses. I called back literally 30 minutes after walking out of the door, and I was told by the same sales man that helped me that there is no way to cancel my order as it was "already placed and in process." My husband ended up calling back, and he was assured by the salesman that he would receive a call from the district manager the following day. No call the following day. Called and spoke to the store manager who explained that the district manager was off that day and assured us that we would receive a call the following day once he was back in the office. No call the day after that. The store manager called at 5pm to say that she had lost my husband's phone number, and assured us that we would receive a call that day. Still nothing. Three days after the appointment and still nothing. We ended up going into the store and re-selecting frames that were in a more comfortable price point, as the store manager indicated that the district manager might approve an exchange and refund for the difference, but that would be up to him. She assured us that we would receive a call from the district manager that same day. When the district manager did finally call, it was not a productive conversation at all. He explained that the no refunds policy is "posted where it needs to be." This apparently means it states "No Refunds- Exchanges Only" on the bottom of the receipt from the credit card machine, and as soon as you sign that receipt, you can no longer change your mind (quite honestly, I had no idea that companies were able to add writing to these receipts). This full policy is not outlined until you sign the itemized receipt, but the "No Refunds- Exchanges Only" is indicated to be sufficient to have you then. The district manager also indicated that the lenses had already been cut, so there was nothing he could do. This was infuriating, as we had been attempting to get a hold of him for 3 days, since literally 30 minutes after leaving. When asked why the order was not held while we discussed it, his answer was that it "had already been placed." He offered to allow us to change the frames... for store credit for the difference. At that point in time, I said I would keep the original frame selection as I will not be patronizing their business at any point in the future. Definitely feels like a bait and switch here. If you live on any sort of budget, do yourself a favor and save your money and look elsewhere, even if your insurance offers them as an option. read more

Love this location. Amy & Eric are great. I order several pairs a year here for myself and family. They always ensure everything is correct and to satisfaction. If any issues do come up / promptly taken care of. O my place I'll go. read more

I went into Eyetique to schedule an eye exam. I had already confirmed with my insurance that it would be covered at this location. The woman seemed to be totally out of it, she insisted on making a copy of my insurance card. Her co worker was totally uninterested in helping her even though he was not with a customer. I left with no appointment, the woman was to call me back that afternoon, she never did. The next week, I went to LensCrafters, walked in and got an eye exam. There was a voice mail from Eyetique notifying me that I had an appointment the next day. I never scheduled nor agreed to this appointment. This place is totally incompetent in my opinion. read more

Thank you employees at Eyetique, especially Kate. She helped me pick the perfect frame for my face shape and her upbeat attitude was infectious! Will be telling everyone I know that needs a new pair of frames to head into Eyetique and ask for Kate! Thanks so much! read more

I don't normally write reviews, but I had such an AMAZING experience working with Erin at Eyetique's South Hills Village location that it warranted me recovering my Yelp password. After searching two other Eyetique locations, I was sent to the South Hills Village location to find the exact frame I was looking for. Erin knew I was coming and had the glasses waiting for me in a tray when I arrived. Awesome! After deciding to buy the frame, I asked Erin how long it would take to get the lens. She said typically 7 days for single vision, 10 days for bifocals. I couldn't wait a week for single vision lenses (since I was only in Pittsburgh for one night), so she called the lab in New York. Shockingly, she told me they could have the lenses by noon tomorrow. I came back at noon tomorrow, and I was pretty worried when I learned the lenses weren't in yet. I walked around the mall for an hour, and they still weren't in by 1PM. For this reason, I took off the coveted "fifth star." Fortunately, though, I didn't have a flight to catch, so I went to the movies to kill some time. When I returned at 3PM, they had my glasses finished and waiting for me. The fit perfectly and the lens were amazing. It's expensive, even with insurance, but you get what you pay for. read more

This is a shout out to Sherri Kramer, Store Manager, and her staff for exceptional customer service. Due to a change in insurance carriers, my eyecare moved from Lens Crafters to eyetique in the South Hills Village Mall. My first and only experience with eyetique was getting an eye exam and ordering a new set of progressives in February 2020, and trusting a March delivery. Unfortunately, COVID-19 forced a shutdown of all nonessential businesses in mid-March and my new glasses were stuck somewhere in purgatory. Two months later when local shops started reopening, eyetique informed me that my glasses were made, but not located due to the confusion during the store closures. Not only did eyetique immediately order a second pair for me, but when the second shipped and the first eventually was found, they gave me both at no additional charge. I will always direct my future eyecare needs to the South Hills Village Mall eyetique! I recommend them without exception. read more

I am by no means pleased with this company and I feel extorted. I am on medical assistance and my daughter got glasses at there sore in sewickley being 7 yrs old the glasses broke and j took them to be repaired. The took the glasses and said it would be a day or two. A week later I came I to the store and was told the repair was 25$ and I could not have them until I paid. Now my 7 yr old daughter has no glasses for school and no way to get them back. To resolve this matter call me at 412-501-1456 read more

In a day and age where products are a click away, when a customer finally walks into your brick and mortar store, customer service is paramount. This fact I'm sure seems to be common sense and the fact that I'm writing this must seem comical. However, there is one retailer that stands out amongst them all...Eyetique, specifically the South Hills Village location. This location I believe represents the company's approach to customer service and illustrates the level you can expect at its peak. Let me regale you with a story of such unparalleled customer service that honestly I would ask you to sit down before reading it. (Cue the soft elevator music, trust me it will makes this that much better.) It was a brisk night at the beginning of March when my wife, three kids and I made our way out to target to pick up a few things. While out we called ahead to see if Eyetique the premiere example of customer service would be able to fit me in. The young lady who answered was so personable that she exuded the her name, the name of the company, and a level of welcome-ness that would bring even the most avid shopper to their knees. It's a good thing that she was able to exude all that information because she didn't share any of it when answering the phone. I was told to come up and if they had time they would see me, which delighted me so off we went. On the drive to target with my family I browsed their inventory and even made a few selections. After reading their website I knew that customer service was the pinnacle of focus for this company and if their products were half as good, I should feel privileged to shop there. Furthermore, I knew that soon I would be swept into an array of blissful emotion from the pampering that I was to receive so why wouldn't I be elated? Out anyhow, juggling the three boys into target was already going to happen and yes either way we are always outnumbered by one. Here's where things get tricky though, knowing that they would only be able to see me if they had time (and because of the ambiguity of that statement) my wife, who I must say is amazing, decided that she was going to juggle all three children by herself while I went, to maybe if they had time, get an eye exam and purchase some glasses. Upon my coming, you could tell that they had been waiting with great anticipation for my arrival. So tired from the excitement of my forthcoming visit or perhaps because I was wearing my amazing invisibility corduroy jacket, I really couldn't say, neither employee even looked in my direction. Fifteen minutes, and no I'm not exaggerating, fifteen minutes went by while two representatives sat behind their desks, albeit with other customers, and neither had the energy to even say hello. At this point I'm sure that you are blaming it on the corduroy jacket and its amazing invisibility powers but to my dismay even removing the jacket didn't get me noticed. I began to ponder during the elapsed time if perhaps the definition of customer service is what I was confused about. In general, I thought of it as one of those moments when a company lends a helping hand, in order to meet the service needs of their clientele. Perhaps though this is where I got it wrong, customer service, at least in the eyes of Eyetique, consists of the customers servicing by themselves. I would have been happy to walk in the back and give myself the eye exam but honestly, I was completely unaware of the layout and didn't want to wind up lost. Seeing as how helpful the attendants were on my arrival, I wanted to be assured to see my family again. I decided against that option and realized that even if I did find the exam room you can't look into your own eyes so it wouldn't work anyhow. I was determined to gain some attention, call it part of the middle child syndrome left over from my youth but I wanted acknowledged damnit. I proceeded to wave, subtly as not to disturb the other guests in the store, still not a single reply. At this point I am sure that most of you are curious as to why I didn't just leave. Well, I'm not a quitter. Winners never quit and quitters never win and Winners at Eyetique are invisible. At least I think that's how that saying goes; I don't know something might be off there. It was at this point that I must have appeared to be suffering from cerebral palsy as I flapped my head around in hopes of even the illustrious up nod, nothing. Damn these two were good. The cough...Still nothing not even an eye roll. They had to be androids or something, they were unflinching, ah I know the sneeze at least there would read more

A woman with blonde hair named Kate helped me when I was frame shopping. She was absolutely lovely. I bought a pair of high end frames and would come back again just because of her. Great service! read more

Everyone is highly professional. The quality is the best. They have been the best place I have gone to in the 30 years I have been purchasing eye wear. They stand behind the product to guarantee your satisfaction. I highly recommend you giving them a try. read more

Folks keep asking me if Eyetique is worth the extra $$$. I'll be sure to answer this question if I ever receive the glasses I ordered on September 15. At this time all I can say is that it's been a long wait and the communication has been poor. read more

Eyetique at SHV is a great source for unusual frames and their customer service is excellent. Sherri Kramer, the manager, is knowledgable and helpful. Both my 12 year old daughter and I have gotten our glasses there -- they have a reputation of being expensive, but they accept many insurance plans and lots of their frames are comparable in price to Lenscrafters and other chains, but is much easier to shop at Eyetique. I would give them 5 stars if you didn't have to wait about a week to get your completed glasses. read more