OMG this place is the worst! I called them and they said it would take 30 minutes to get to me becaue the guy was fixing a tire. After 30 minutes I called and asked how much longer and they said to give them another 30-40 minutes. So naturally I was irritated and stated if they knew it was going to take an hour they should have informed me of that in the first place. They asked if I still wanted to wait for them, and I said I guess so because I didn't seem to have a choice at the time. So after waiting another 35 minutes, I called to see what the delay was yet again. Then Paul the supposed owner or whoever he was, comes to the phone and very rudely tells me, "No one is going to pick you up, because of your attitude." MY attitude?!?! Lol. Uh ok. Totally disregarded the fact that the morons who work for him told me it would take 30 minutes, that ended up taking over an hour and 15 minutes!!! I called another service who came like he promised within 30 minutes and charged just $5 more. Pay $5 more and get better service, because EZ lockout will leave you stranded for hours! The rating actually does not even deserve one star! Oh and by the way since I wrote my first review (that has since been deleted) they have posted BOGUS claims with 4 and 5 stars to make themselves look good. Lol. Pathetic! (Originally posted on April 7, 2012) UPDATE: April 10, 2012... Since Paul the owner has deliberately made it to where my replies to him to correct his LIES and call him out on his LIES, do not show to the public, I had to update and edit my review. Regarding his reply...IT IS ALL A LIE!! I wish he had the same calm demeanor he pretended to have in his response to me for the public to hear. Rather than the crude manner and tone I received on the day I needed his assistance! He claims to have a recording of MY calls, yet didn't acknolwedge his staffs responses on the other end. Responses lacking articulation where I could barely understand them. Responses lacking kind customer service. Responses lacking knowledge of the situation. They seemed dazed and confused. During my calls I must have spoken to a total of about 4 different people. Each not knowing what the other was saying or doing. To include Paul the supposed owner! I stick to my story and the FACTS that I have posted on my original review. So pelase do not believe his FABRICATED story just to look or sound good to the public. And you might get a good sense of his character (or lack thereof) if he feels the need to post BOGUS reviews with 4 and 5 stars. Bogus reviews not allowing any comments to, not to mention adding a picture of his business car. Not something a REAL reviewer would post. Lol. Tthats a bit desperate and low, not to mention pathetic. The ONLY thing Paul was correct about was me telling him that he would be reading BAD reviews about their service. UPDATE: April 11, 2012 WOW! This story never seems to end. It is beyond comprehension what happened today, not to mention quite appalling! At approximately 10:50am today, Paul the owner showed up at my doorstep at my apartment knocking very loud. I asked who it was and what he needed. He stated, "I am Paul Brown and am here to discuss what happened the other day." I told him I didn't know who he was and refused to open the door until he told me what business he had with me. He said he was from EZ Lockout. Unbelieveable! Rather than pick up the phone to call and discuss this matter (which I thought was OVER AND DONE with from the moment they refused to give me service), he came over to my place of residence. Just as I told him and the police when I called them out here to take a report...I took this "visit" as a direct threat to me and a way to try to intimidate me. I asked him to leave and he said not until I opened the door and discussed the matter further with him. The officers who showed up to take the report could not believe the audacity of him showing up at my doorstep! Note: I NEVER gave him my address when I first made the call for him to come assist with unlocking my vehicle. So he went through great lengths or illegal ways to obtain my address with just my name and the license plate number I gave him. Funny how he could not show up to assist me, but he could show up to threaten or intimidate me. Hmmmm.... UPDATE: April 12, 2012 Someone is fixing to get sued for SLANDER if he continues to slander me with LIES about me using vulgarity and making threats to his staff which NEVER occurred! The only safety concern here, is a bully showing up at my door trying to intimidate me (but failed miserably), HARASSING me, and directly threatening me by showing up uninvited and demanding for me to open the door so that we can talk! THAT IS A SAFETY CONCERN!!! read more

EZ Lockout & Roadside Service is the most affordable, most reliable, and most efficient service out there. I locked my keys inside of my car during the workday but had to wait until after 11:00pm to call. I visited some site I found online claiming a $25 service call guarantee. I made a call, was given no information, and someone rolled up in a Pop-a-Lock van demanding $50 just for showing up. Fortunately my wallet was also locked in my car, or else I might have paid just to have him scram, but I found myself in a "Catch-22" wherein my car had to be opened to pay the guy for showing up - after explaining that and I didn't have and couldn't pay the $150 this undercover criminal was demanding. Needless to say, I felt threatened, especially since it wasn't in his best interest to call the cops. Thankfully he left after some apprehensive arguing. I found the number for EZ Lockout & Roadside Service who not only guaranteed a $35 flat rate within city limits, but sent me text messages throughout the progress of their arrival, were understanding of my wallet-in-car situation, unlocked my car and provided me their card for future business. I was happy wait the 25 minutes it took for them to arrive and unlock my car within just a couple more. They were friendly, they were expeditious, and most importantly - they were professionally courteous. I would neither choose nor recommend any other lockout service to anyone. They help in more than just lockouts as well; I told them about my broken car remote, which I had on me, and they were able to place a replacement order for less than $50 - which would easily be doubled at the dealership from which it came. I'll never forget the excellent service owner Paul Brown provided to me that day. It's people and businesses like him and his own that make you feel great about the money you spend and the people you meet along the way. read more

Paul was EXTREMELY helpful and quick. I called the main number and they took down my name, number, and license plate number. They then said that Paul Brown, the owner, would call me back shortly. Within 5 minutes, I received a call from him. He said he was about 25 minutes from my location, but would try to be there sooner. I received a text about 20 minutes later stating he was 10 minutes away, and then another text when he was on the same street stating he would be there in a few minutes. Once he arrived, he quickly looked at my car, got out his tools, and had my door open within 5 minutes. For only $35, I was extremely pleased! He will definitely be the first person I call, and the first number I will give out to others in need. read more

Kind and Conscientious Strange description for roadside assistance, huh? Not for EZ Lockout and Roadside Assistance. At 6:00am on a Thursday morning the dispatcher assured me I would be taken care of and the gentleman, Allen, that came to help me were both kind and conscientious but also made me feel like a family member they were taking care of. What a breath of fresh air on a rough start of a day. I am beyond grateful. Mom/Wife/Daughter/Sister/Friend/Executive at an impactful non-profit read more

Today my clutch on my 07 Dodge Dakota just had it and I saw myself and wife stranded... Worried and frustrated I called several towing companies just to find out they CLOSED AT 8PM! I was so disappointed and didn't know what to do but then I found this number and I called... They were great! Got us home at no time and price wise it was very reasonable... I will definitely use them again and I recommend them, great people and great service... Paul is the best, try them! read more

I called EZ Lockout while I was visiting in San Antonio they quoted me $35, I was a little skeptical that it would actually be that cheap. He told me he would be there in 25 minutes, I was also skeptical about that since San Antonio is such a big city. I am happy to say Paul arrived before the 25 minutes and it was in fact only $35. I was so happy my mistake didn't cost me to much on vacation. Thanks EZ Lockout!!! read more

Paul is the best!!! I locked my friends keys in her car or I thought....come to find after Paul came and popped the trunk SUPER QUICK and with absolutely NO damage... I found the keys inside my apt... $35 is not bad at all for a silly mistake!! (He even retraced my steps with me with his flashlight to in case I had dropped them outside in the grass) Thanks Paul! I will definitely refer you further on!!! read more

Friendly, fast customer service. What more could you want? Paul was very friendly and knowledgeable over the phone and in person. He was able to get my car towed to the dealer for repair in a resonable amount of time for a reasonable amount of money. I am thankful for him and his company and will be using their services in the future should I run into any problems. Highly recommended! read more

After waiting 2 and a half hours for another companies locksmith I called these guys and was in my car and gone WAY before the other technician even called to let me know he was almost there. There price is absolutely great and everyone i talked to (the people on the phone, and the technician) were extremely courteous and you could tell they cared. Don't wait around, call these guys! read more

Excellent service. I called this place about 15 minutes after I locked my keys in my car. Paul was polite, came within the time frame he estimated and didn't make me feel like an idiot. And it really was only $35 for daytime service, no additional hidden fees. If I ever lock my keys in my car again, I'll be sure to use this service again. 5 Stars for sure. read more

EZ Lockout Thanks again for your prompt and immediate service!!! I placed a call and within 9 minutes EZ Lockout was on site. This was awesome, as I needed to make an appointment. The price was fair and was the same price quoted over the phone, thanks EZ Lockout! Best service and price in town, don't waste time calling around! Respectfully, Xavier M read more

Called to ask for help with a flat tire on Loop 1604. They answered the phone "Roadside Assistance " and took my info. Just about 20 minutes later a gentleman showed up in a large truck. He told me to stay in the car and just open the trunk. It took only a few more minutes and I was on my way home again. Fast and friendly. read more

Man they were fast and very profession! You guys are Hero's! I had a rough night on the, driving down i10 I ran over a screw it was over tire blown off! Thank god there's people like them helping family's read more

Locked my keys in my trunk, and called around only to find i made a costly mistake. Called and was told $45 to unlock the trunk. They showed up and voila trunk was open. Fast and cheap. read more

Locked my keys in my trunk, and called around only to find i made a costly mistake. Called and was told $45 to unlock the trunk. They showed up and voila trunk was open. Fast and cheap. read more

Had a dead battery late at night, alone, dark. Ez lockout Paul Brown came within 15 minutes with a new battery and replaced it immediately! Use this company when you can read more

Excellent customer service on phone and in person. Arrived sooner than the already short time quoted. Lockout took less than 1 minute. Great price and on a Sunday. read more

Needed a jump start and call this company. Couldn't believe the low price, but paid exactly what I was told over the phone. Fast service too. read more

Had a flat tire on 1604. Called and they were here within 20 minutes. Changed my tire and had me back on the quick.