My husband died recently and I needed help with taking him off our joint accounts. Danny was…read moreexceptionally patient and helpful. He also gave me copies of cancelled checks so I could see what was an automatic withdraw so I knew who contact to stop that activity. Can't say enough about how helpful he was.

Other than having several branches which is convenient, I have no idea why this place is so highly…read morerated. I have had paychecks held for 3 business days because there was a problem with the issuing bank. Not my problem, and since I had plenty to cover it in my overdraft protection, I saw no reason why I had to wait until Tues. for MY money. Service is cold and impersonal, they definitely worry about themselves first. It's ok, I found better rates at another CU.

I wish I could give Coll a zero. Please avoid this credit union for your own sanity. They can't…read moremanage a simple loan with automatic payments. They don't take the payment on the day it's scheduled, and then will charge you a fee for no payment. Finally, they take to much money for your final payment, and instead of simply putting the excess in the account they made you open, they will mail you your money in 5 business days. I've worked with Collins for nearly ten years and have never had a good experience.

So for the last nine years I've been with them and I finally had to leave this year. I was fired…read morefrom my last job and the person who handles loans wasn't nice or considerate when I told him I couldn't pay on a car. I wasn't driving because finding food and rent money was more important at the time. I currently have a job now and I am trying to catch up on all of my bills and yes, I've paid on the loan since I've got my new job but not enough because I'm still struggling to pay catch-up. This man has made me feel awful because at this current moment, I'm not prioritizing paying on my car loan as I am a single mom who is struggling.

I started with Community Choice Credit Union in around 1980 at the beginning. We have been through…read morealot since then. We have new challenges as we get older. Steven Naula went over and above to help us through our financial problems, showing us how to turn our financial problems into goals that we could achieve. We give Steven a10 out of 10 for his wonderful care as he helped us. 10 stars for Steven.

If you want a bank that is not user friendly, this is the bank for you. They do not know how to…read morehandle any business (commercial) accounts. They're online banking platform is a joke. Their credit card system is always down and nobody can ever help you with it. If you call in, you get passed around to numerous people who don't know what they're doing. The only reason I stayed there as long as they did is because I liked the tellers. But guess what? They got rid of most of them and moved to Bank boxes

Absolute worst bank in the U.S. Wells Fargo Bank, N.A…read more Credit Service P.O. Box 14579 Des Moines, Idaho 50306-3579 Reason for denial of Active Cash Card application: "No non-authorized user bank cards reported (We look at the mix of credit you have)" I filed complaint through Consumer Financial Protection Bureau I repeatedly asked Wells Fargo Escalation / Executive reps how can not having unauthorized user bank cards be a bad reason? Ridiculous grammar and confusion.

Great service person you have to make an appointment# COVID-19 it's a great bank . Very…read moreprofessional bankers& staff there to.

Chase bank is the best bank out there. Customer service is exceptional. Website is customer…read morefriendly . You can always get in touch with someone . They are huge on fraud alerts which is great in this day and age.

I've had nothing but fantastic service when stopping in this branch. I'm from Louisiana and I was…read moreSO happy to see Chase Bank come to Des Moines area! I would be sure to set an appointment prior to coming in, but they do walk-ins. You might just have to wait a bit. Most of their machines can do anything a teller could do for you.

Katy and Chasity have well taken care of me and have been very understanding of my situation you…read morewon't find many bank institutions that would do the same. Just wanted to show my appreciation for your services thank you.

I financed my new car from here, and then it was time to either turn in or buy a car that I was…read moreleasing that my daughter uses for college here. So I financed that car as well. It's been nothing but hell. The amount of money I spend a month, you would think they might try to be reasonable. . Between my two vehicles, I pay nearly two grand a month, and they keep tacking on outrageous charges! They claim it's because they need something from my insurance. I provide it. Then they fix one vehicle and mess up the other! So I provide more documents. Now, apparently, they need documents from an odd amount of months from my insurance from 2023! WTH! We now have a different insurance company and agent, so we had to awkwardly reach out to our past agent. Thankfully, he sent the very same paperwork that they requested.... repeatedly... and hopefully, they'll quit it. I would refinance with another company, but because of this nonsense, my credit score dropped 120 points. I really don't understand their gain. Unless they're trying to take my vehicles. Do not get a loan from these people. They're absolutely criminal. I

I'm a Shared Branching client through my accounts at an out of state credit union…read more Journey Credit Union has been pleasant, helpful, and accommodating when I've needed to make a sizable withdrawal by cash or a cashier's check, plus a couple of times when depositing checks which I wanted to put into my home credit union. My experiences there have been great, right across each visit! I don't think anyone could have any bad experience with them.

Lowest surcharge ATM I've found in Des Moines. Helpful staff that doesn't judge you if you're not…read morewealthy like my old bank did. Decent loan rates if your credit has a couple bumps on it. Great place to have a checking account. They still have free checking without transaction requirements which seems harder to find. Good mobile app with person to person pay. It's pretty simple/ easy to bank here.

Be careful to never go NFS. These crooks will hit you with the OD fees that are outrageous.read more