I used this facility for a little over a year. It is well managed, secure, and the process of…read morereserving a unit couldn't have been easier. I highly recommend them!

Fairfax City Self Storage is a well-managed, friendly, well-maintained climate-controlled facility…read morelocated on Pickett Road just off of Route 236 (Little River Turnpike/Main Street). Kathryn was the person who help us set up our storage needs and was there when we vacated after our needs changed. She was a joy to work with and someone I would recommend you get to know. She epitomizes customer service! If we find that we need storage in the future, we will definitely be going back to Fairfax City Self Storage.

What a great storage facility!! I rented a unit thinking I had to use it but ultimately didn't need…read moreit and didn't move my items in the day I was supposed to move in. The storage mart employee called me after emailing me asking if I still needed the unit. I told him I didn't but assumed I lost my money (which was the most reasonable price in my area). He told me they could just vacate the unit and return my money even after I said to him that I was okay with them keeping the money since they did work on my behalf and I signed documents. I mean how often are businesses understanding and as helpful as Storage Mart is?! That made my day, thanks so much and I highly recommend this business!!

I love this place and appreciate the clean facility and friendly staff. I would gladly give it five…read morestars, except that there are serious issues with security. These include the back gate left unlocked and wide open as displayed in my photo. To make matters worse, the buildings are left unlocked 24/7, and many units have hollow core doors. So much t would be a small matter for someone to enter, put their fist through storage unit doors, and empty the place. As a former police officer, my advice is to keep the back gate locked at all times. Lock the buildings at night, and replace hollow core doors --including the one to the office -- with solid core. And while you're at it, a basic alarm system would be well worth the expense. If you did these things, your property would beat anything else in NVA hands down.

Kevin & Alex made my check in process effortless and provide knowledgeable answers to all my…read morequestions! Give them both a raise!!!

We rented 2 units on the ground floor at the CubeSmart on 3179 Draper Dr., Fairfax, VA 22031, from…read more2022 to 2025. We found a live racoon in one of the units trying to escape while moving out. The racoon apparently lived in the unit for a while as we found many of our stored contents in the unit chewed and destroyed by feces and urine smell. The manager at the CubeSmart was helpful in filing our insurance claim as we signed up for SureSmart Protection Plan for $2,000. Now a month later the insurance company denied our claim and does not respond. Here is the frustrating part: they denied our claim alleging the damage was excluded from insurance coverage because it was done by "rodents". When I reiterated that the damage was done by a *racoon* (we sent picture of the racoon we found in our unit and feces-damaged furniture and equipment to support our claim) and a racoon is not a "rodent" the senior claims representative at the insurance company denied the claim again citing the content was not covered because it is "animals, birds or fish"!? When I reminded that the damaged contents were instead office equipment and furniture destroyed by racoon and sent a movie we took of the racoon trying to escape from my CubeSmart unit they stop communicating. So after paying $12/month for SureSmart Protection Plan for 2 and 1/2 years which would have defrayed a fraction of total damage I am left with no coverage and no communication. While the manager at the CubeSmart has been helpful the fact is a RACOON got into my CubeSmart storage unit; destroyed my stored equipment and furniture and my SureSmart Protection Plan did not cover anything. I do not recommend this place as their SureSmart Protection Plan did not work for me.

While my contract states that rates may increase with 30 days' notice, the issue is not simply that…read moreprices went up. The issue is the pattern. Public Storage continues to advertise units -- including units identical to mine -- at significantly lower rates on their website, while simultaneously raising my rent after just a few months. This creates what feels like a classic bait-and-switch structure. If the lower pricing is truly an introductory rate, it should be clearly and transparently labeled as such. Instead, the advertised prices appear as standard rates, drawing customers in at one expectation and then escalating shortly after move-in. Even more concerning, these "lower" rates remain publicly advertised while existing tenants are charged substantially more for the same unit size and location. That is misleading and undermines consumer trust. Providing 30 days' notice does not automatically make a pricing practice fair or ethical. Transparency matters. Consistency matters. Advertising one price while routinely charging another shortly thereafter is problematic. Consumers deserve clarity -- not pricing strategies that feel engineered to secure commitment before increasing costs.

Had a great experience at Public Storage. Very clean and the customer service communication is…read moreexcellent. Easy to move things in and out with the free dollies you can use in the lobby. Also a shout out to staff member Errol at the front desk. He was always helpful and polite -- his cheerful disposition was appreciated!

Zach and Ivan were quick and efficient. Great service. Expert handling. A pleasure to work with.read more

Excellent service! Packed everything very efficiently. Took about four hours to move a two bedroom…read moreapartment. They took care of all of our boxes and furniture so nothing got damaged and everything ended up in the right spot. José and Dago did a great job! Definitely recommend them.

Poor customer service for an 85 year old. We need lots of TLC. They don't answer phone nor are they…read morein the office when one stops by. Some of us need lots of help and your Pickett office doesn't give it. I drove 9 miles to get buy boxes and nobody there 2 times. I get so frustrated that I want to cancel my unit and tellll American Express to stop payment for lack of service. Better start improving service. This is a potential 5 year rental for our family belongings, so you would think you care more. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

After three months they increased my rent by 30%, with just a matter of fact email as though a 30%…read moreincrease was somehow normal... Public Storage is not a good company and I will get out asap.

Maintenance for this place means repainting the doors, rather than replacing them. My unit 2193…read morehas a broken door that takes two people to open. Also, the gasket on the door needed replacement, yet never done. All of the grit goes under the door and all over my storage items. But, they know how to raise rents. Check elseware. They are cheaper and better maintained. Try Pocket road. There is a Public Storage there and also Fairfax Storage.

Joeseph was great. Came in at 555pm and he happily and gracefully helped me get everything I needed…read moredone for an auction unit within 5 minutes. thanks for your help Joeseph.

I had no idea that the rent just goes up randomly here. I just got off the phone with the manager…read more He said that the rate always goes up a few times a year. I supposedly received notice in the mail. 50% in one month. I was told it will be even worse over the summer. The only reason I gave it a 2 star instead of 1 is because the site manager kindly explained this to me.

My 5x10 rate increased from $73 for the first 6 months to $116 and then at the 1-year mark they up…read moremy rate to $157. I moved out to another storage facility near by, NOT Public Storage, before the last increase. I was told you have to move to another unit within Public Storage to keep the lower rate. (Play Musical Chairs) I understand it's an introductory rate when you first move in but to have your rate go up 100% after 1 year is unacceptable. Be warned that your rate will increase after 6 months and again at 1 year.