Was helping a friend move today and put some things in storage. When we got there I had some issues punching the code in so we went into the office. The lovely gentleman was very friendly and helped us get the right code and even escorted us to show us the unit. My friend didn't have a lock and the co-sharer of the unit wasn't going to be able to get to the storage unit today. Once, again the kind gentleman was willing to allow them to use his lock in the mean time. We were both so appreciative over all of the assistance. From what I could tell it seemed to be reasonably priced for two college students to able to afford a unit. Parking was ample and facilities looked clean. read more

I started renting a 5 x 7 unit for $75 per month. Four months after I moved things in, the price increased by $30. Three months after that the price increased again to $141 per month. I moved out after that but who knows how high it would've gotten. Beware of their pricing increases. read more

Prompt, friendly service. Safe and secure facility. Good price. What more do you need to know? :)

This storage unit is not Climate Controlled as advertised. I recently went there to do inventory on my samples and the temp according to one of the female employees was over 100 degrees. The company was purchased by another company and now is not honoring there "climate controlled" contracts. I am in the process of looking for a new unit, hopefully my samples are fine and move immediately. The company never sent out a letter or email stating they were making such drastic changes. If you're looking for quality and care of your things, this is not the place for it. read more

Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and accommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW. read more

This U Store is heads over in service and cost in comparison to other storages I have used. The manager John and staff are professional and makes you feel valued, and make reasonable efforts to accommodate. They show concern and consideration for their patrons. The costs are reasonable, and the facilities are clean. I have used this facility since 2012. I have the experience with another storage place in Camp Springs, MD, which is horrendous! read more

We have been going through an office move which has been stressful on all counts. When looking for storage, I had encountered many not so helpful storage companies when speaking to them over the phone. Janice at U-Stor on New York Avenue was not only personable on the phone but in person I found her to be kind, helpful, and therapeutic! (Actually helped me de-stress by offering me a cup of tea and telling me to breathe). It was a refreshing customer service experience. Reggie was also very helpful, friendly, and showed much patience while showing us around to different sizes of storage units so we could get an idea for our needs. Never once did I feel rushed and he was very helpful in navigating through their property. They have just received a lifelong loyal customer! I highly recommend this company for storage with great customer service. read more

I can't say enough to describe the excellent service and professional customer service I consistently received. I had one large unit for 8 months and needed an additional unit for 30 days. Janice provided another perfect sized clean unit. While unloading in 90 degree weather, without asking, she came out with ice cold bottle water and paper towels. This is what customer service use to be and is all about! She was an absolute pleasure to work with and made my stressful relocation so easy. Thank you Thank You! I highly recommend U Store New York Ave to anyone looking for convenient, clean, secure storage at a very fair price. read more

Janis is the BEST! She is incredibly helpful! This is the second time I've used U-storage. I won't store my property anywhere else.

Camille and her staff were extremely helpful, even to the point of coming in early one day to accommodate my movers. The facility is safe and secure, and well-located. read more

Great place to store your stuff! The spaces are clean and smells good! :) Their customer service is great!

Worst experience of my life. I stored my stuff in one of the units for the last month. I was moving this weekend and so I went to the unit and started taking out my stuff. Everything in the unit was infested with giant roaches. I had to throw away a $200 rug, my box spring. They got into all of the boxes that had clothes in them. I spent $200 getting everything washed because I took all of mine and my girlfriend's clothes straight to the laundromat. We did not store any items (like food) that would attract roaches. I also saw roaches and other bugs going in and out of the other units nearby. read more

U-Store - These are the baby roaches that got stuck to the tape trying to get into the boxes. - Self Storage Near Me - Washington, DC, District of Columbia

I have never written a yelp review but this is deserving of one. A storage unit is a storage unit, there is nothing special about it. What makes this place is the staff. Janice is the most professional, accomdation, and hospitable person I have EVER worked with. I own my own catering company and would hire her if I could. U-Storage management - I highly consider Janice for promotion. read more

I needed to rent a truck for a recent move out of DC. I reserved a 10' truck online through the Budget Rental Car website and selected U-Store as my pickup location. When I arrived, the staff casually said that "I was lucky" because someone else was supposed to come by and pick up my truck that morning. They were totally ready to leave me hanging. I had also reserved a hand truck and they didn't have any on site, despite my reservation. read more

Avoid them at all costs. The owners are the employees and they refuse to offer anything resembling customer service. I can only assume they are sadists who really enjoy making things difficult for people. They will go out of their way to make things hard but will not go out of their way to help you. AVOID THIS PLACE! read more

It's kind of weird to write a review about a self-storage place -- it seems so straightforward. Show up, put your stuff in a locker, carry on your merry way. But U-Store really stands out. I've had a space there for almost three years. I had to rent storage space because of a really upsetting and stressful situation. I was kind of a spazz emotionally and mentally. The staff could not have been more helpful and straight-up *kind*. I know -- not exactly the place you'd expect to find wonderful, salt-of-the earth folks, but there ya go. Janice gave me a bottle of water, and a warm and genuine pep talk that I really needed at that moment. They gave me a fantastic deal when I realized I needed a bigger space than I'd anticipated. Janice walked me through the whole process patiently and with no BS, no pressure, no hard sell. Over the years they've been *excellent* to deal with. When my credit card number changed and my automatic payment didn't go through, I inadvertently missed a month of rent. They could have penalized me heavily -- it's in the contract. I explained the situation to them and they were completely understanding and waived the fee. I just went back to the storage locker today for the first time in almost three years. John was super helpful; I'd lost my key to the lock and he and Donnie charged me a very reasonable fee to get the lock off and give me a new one. No hassle whatsoever. Oh, and another bottle of water! When I opened my locker, what blew me away was that my stuff was *totally* clean. I'd been expecting to find a layer of dust -- c'mon, three years! Nope. My stuff looked like it could have been put there yesterday!!!!! The whole facility is totally clean. Doilies to help you navigate, big elevators, clean space. If everywhere had this level of customer service and were run this well, the world would be a magical place. read more

I rented a unit at U-Store at a friend's suggestion, and I could not be happier with the experience and customer service. I moved to New York for a new job and needed a place to store my furniture, decorations, and seasonal clothing for about two months. It was simple to rent the unit, and the elevators made it easy to load my furniture into it. Making monthly payments was easy to do online, and when I called to make a second payment, the staff was friendly and efficient. When it came time to vacate the unit, I called to let the staff know. They made the change to my account immediately and let me know how crowded they expected the site to be on my moving day. I rented a truck through Budget online to pick up onsite at U-Store. They only have a few trucks, but Budget allows people to make reservations online even after a third-party distributor is sold out. U-Store staff called me to tell me that their trucks were overbooked for my moving day so that I would know to get there early. (If Budget has overbooked customers for their site, customers must go to another local Budget site to pick up a truck.) The whole experience was very pleasant and easy to arrange. I had to buy my own lock, but my belongings were safe, and I felt confident about that because of the key codes required to get into the fence and then into the facility. Nothing seems to have been damaged by mice or heat, and I haven't noticed an issue with mold or anything of that sort yet in unpacking. The location on New York Avenue is convenient to I-95, too, if you're planning to drive a big moving truck for a long distance (not having to go back on DC local roads was a pro.) I enjoyed working with U-Store and would choose them again in a snap. Before reserving a spot, you should make sure their access hours work for you (I believe they close at 7pm), and if you're booking a truck there, you should make sure that Budget hasn't overbooked them. read more

My experience is much like Clair K. I had reserved a storage unit that came with a moving truck, only to find out that morning of the move that the pave was not even open for business yet. I stopped at U-Store and Janice provided not just professional guidance, but empathy and the time to really listen to what i was going through at just the beginning of my move. Unfortunately, they did not have the size I needed on that day, so I had to go with another storage space, which I will review next with 1 star, and unbelievable treatment. So, mid-month, I went back to U-Store and they had what I needed. Janice gave me the remaining month with a $1 month special. I made my move-out/move-in one day too early, the day before my disability check gets deposited. The other storage place requires you to pay a full additional month if not out by your move out date. I was looking at $700.00 in storage fees. Realizing I could cancel the U-Store contact a day late, and understanding what I had gone through the past month, they allowed me to question. Janice, as well as John, are6truly a caring human beings. People that understand businesses are there for profit and jabber guidelines to run by. They also understand that certain guidelines or rules can be altered, allowing the business to show compassion and empathy to the community it serves. That is how longterm client-business relationships are made. U-Store develops long-term relationships, allowing them to gain long-term profits. I SELDOM tale the time to write reviews, but I could not pass on the chance to rave on a staff that's so carry and kind. If you are looking for self storage, go see Janice and let her know Joseph and Wally sent you read more

I would like to repost a message or two on here because it's the same. The staff and their professional and friendly demeanor made a stressful situation very positive. Reggie and Janis and the other lovely gentleman in that office whose name escapes me are worthy of every great review including this one. Look no further for this type of service. read more

The staff is awesome! I had to store some furniture and other assorted belongings for a couple of months during an apartment hunt. When I called in, Janice gave me a couple of quotes but suggested a little bit more space than I needed because there was a deal on it. When I went to the site, the man who showed me around did the same (shoot, forget his name), and made sure I didn't leave without a free bottle of water, either. I thought everything was pretty clean, if not super high-tech. There are a couple of dollies and elevators, and a code to get both in the elevator and in the parking lot. Each unit has to be locked with a padlock that you have to provide. The walls of the units don't reach to the top of the ceiling, at least that I saw. Eventually I found an apartment and didn't need the storage space anymore, so I went to collect my stuff. I hadn't given the right amount of notice to close the unit so was perfectly wiling to pay the next month, but Janice waived it without my asking. The staff just seems all-around good-natured and helpful. If I'm ever in need of storage in DC again, I know where I'm going. read more

Overall my experience with U-store was good. When we first arrived, someone from U-Store showed us to our unit, so we didn't have to try to find it ourselves. I felt that U-Store was safe because you have to enter a code to get in and out of the gate and the gate is only open from 7am-7pm. The one issue we did have was that the elevator was broken sometimes. In one case both elevators were broken so we have to carry furniture and other items down the stairs. I spoke with Janice about this and she compensated us for the inconvenience. read more

I had a great experience from beginning to end; U-Store offers responsive customer service, a clean and accessible facility, and competitive prices. I wouldn't hesitate to use again for future storage needs. read more

Janice, the manager at U-Store is phenomenal! She goes well beyond her duties to ensure customer satisfaction and security. U-store was able to get me a small storage space the day of my move. Janice was kind enough to stay a bit later (with manager approval). She was also able to help me further secure my items later on. Also, it is a great option for Gally students bc it is just a couple of streets down. The only down side is that you have to be very aware of the dates that you need to pay bc late fees do add up (as do other storage facilities). I will definetly use U-Store in the future. read more

I had to downsize from a big house to small apartment and used two large unit there to store stuff. I retained one unit for well over a year. My experience was excellent. My stuff was dry and clean. I never had problem getting access. I did forget the code a couple of times and they kindly reminded me. There's a staff person there named Janis who is a real class act. Somehow she remembered my name and helped me coordinate. In a world of staff people who seem upset giving any customer service this employee stood out to me. read more

We had one large unit for almost 2 years while our home was undergoing construction - though we originally thought we would need it for less than a year. We consistently received fabulous, professional customer service with a human touch. Janis was an absolute pleasure to work with and was always helpful. There is also great parking, a secure entry system, and close to Capitol Hill. Thank You! read more

Exceptional and kind service. My college son was moving his stuff on his own in a rented car, they stayed open to get him in, helped him out, assisted with paperwork and payment, and were kind to a young person doing this sort of this for the first time and on his own. Prices good, and facility good. read more

Rented years ago,had excellent service! Moved in again last year@New York avenue in D.C & found my unit broken into & ravished!!!!advised that cameras were all over,but no one saw my theft!!!smh!don't, i repeat,do not be one minute late on your payment, they'll lock your shit & charge you a late fee!!!!don't care how loyal you have been! !!asap I'm the hell away from New YOrk ave!!! read more

I was promptly contacted regarding the dust, etc., which is a testament to their awesome customer service. Also, they said they will be upping their fumigations from 2 to 3 times a week. As I said I've been there 2 years, which was before they renovated & the dust is probably from the construction efforts (I moved to a new unit also underground just before writing my first review, and it was totally clean). I am pleased. read more

I've been storing some of my belongings at U-Store for over a year and a half. After a year and a half I'd would've expected a layer of dust but to my surprise there wasn't none to be found. The whole place is kept clean. The customer service is excellent. Ms. Janice patiently talked with me about the paperwork, while John showed us the storage unit. The employees make sure that you are taken care of. They make sure to build positive rapport with each customer that comes in the door and leaves with a smile. They offer promotional discounts a few times throughout the year. I highly recommend U-Store if you are considering storing your belongings. read more

The storage spaces come in a range of sizes and all are very reasonably priced. Additionally, students can pay a discounted rate for the entire duration of the summer up front. Registering was not a complicated process. Once you've told them the size of the space you'd like, they show it to you in person before you sign the lease. Also, the manager, Janis Wilson, explains all of the important policies to renters before they sign the lease, so that no is uncertain about what they're getting out of the bargain. She is very personable, knowledgeable, and sincere. Moving out also was very simple: just notify the manager in writing at least 10 days before the end of the month when you'd like to terminate the lease. You don't need to go into the office to sign any other paperwork when moving your belongings out (unless, perhaps, you violated the terms of the lease, broke something, etc.). The facility itself is clean, and it has policies to ensure that renters do not use their spaces for purposes that would have dangerous, unhealthy, or generally messy side-effects. The staff take good care of the facility to prevent leaks and rodent infestations. The only potential caveat is that the facility is not technically climate controlled. I don't actually know how hot or cold it gets inside the facility during the summer and winter. When I moved in and moved out in May and August, it was very hot outside, but not nearly as warm inside the facility, so at least the highest internal temperature probably isn't too bad. The only items I stored that could have been adversely affected by heat and humidity were some cheap paperback books and a desktop computer, and those came out fine. (The building might just have good insulation, even if it doesn't use industrial air conditioning). Particularly if you're a student storing things for just one or two seasons, the lack of climate control should not be an issue at all. If you need long-term storage, the majority of objects that a person would store probably don't need climate control either, but if you have something particularly temperamental about temperature, you'd probably want to store that elsewhere. All in all, this is a very cost-effective, efficient, safe, straightforward, honest operation, and they are a pleasure to do business with. If I need to store my belongings next summer, I'll definitely go to them. read more

I rented a space at U-Store on NY Avenue and the experience was wonderful. The customer service deserve 10 stars for their excellent service. The facility was clean and the elevator is very spacious. I enjoyed working with U-Store and would choose them again. Thanks again. read more

This is my first Yelp review; this storage facility merits taking the time to write one. My experience at U-Store was flawless from beginning to end. John and Janis are two of the nicest and most helpful people I've encountered. The storage facilities are clean,well-lit and secure, and the whole building itself is password protected, so I knew my stuff was safe. I also had the easiest close of an account ever. It's month-to-month here, and as long as my lock was off my storage unit, I was good to go and didn't have to sign anything. Would recommend them to anybody. read more

Staff was incredibly friendly. Billing was easy. Only thing they could improve would be having more access hours to the storage units.

My husband and I needed a quick short term storage unit close to our home; after researching what was available, we chose this place, site unseen, for the convenience and the cost. BEST DECISION EVER! The staff were delightful, efficient and helpful and the units clean and well maintained. While we would have like a little later access, the rest of the benefits were enough to make us keep the unit until we no longer had use for it. But, we'll go back again should the need arise, and recommend it to our friends. The unit reduced the inevitable stress of any move and made our lives so much easier. Thank you! read more

We have used U-Store for years and have had a great experience. The customer service is top notch, the monthly billing is easy and the unit itself was easy to access, clean and secure. Parking is always ample and the prices are competitive. I would highly recommend this storage to anyone. read more

The folks at U-Store, and John in particular, are absolutely wonderful. I rented a unit there in June and only needed it for 1.5 months and was only charged for 1.5 months! Other storage facilities were going to charge me for two full months for a smaller unit with a much less convenient to access set-up. In addition to their reasonable rates, they were very pleasant to do business with. They even offered me a bottle of water to keep me hydrated. I really couldn't be happier with my experience. read more

I chose U Store for the convenient location but was pleasantly surprised by how helpful and accommodating the staff were. I stored items for only 3 months. However, I got an emailed reminder regarding the bill - which prevented late fees when I forgot, staff who were always willing to go out of their way to be helpful. Very importantly, it was clean and my items remain undamaged. I would definitely use them again. read more

This is a storage facility best kept secret, that I was fortunate to stumble upon. In May I came down to DC to put my daughter's college belongings in storage and to take her back home to New York for the summer. Everything was to be done in one day. I saw a storage facility online that I planned to use because it was convenient and inexpensive. Well as the adage go, you get what you pay for. I was mortified at the facility and left there on my way to Maryland to use the U-Store facility I used last year. While on my way to Maryland, I spotted the U-Store Self Storage on New York Avenue. When I went inside to inquire about the units, I was surprised at the excellent customer service I received from both Janis and John. They welcomed you as though you were at their home instead of their place of business. You were offered water, snack, etc. The manager, Janis was very courteous, thorough, informative and hospitable. As an out-of state parent, she reassured me that my daughter's belongings were in good hand. John was very hospitable and helpful. He reviewed my contract with me, provided code information, assisted me with security and elevator keypads and any other concerns I had. I used the facility from May-August. This facility is safe and secure. When I went to pick up my daughter's belongings, everything was safe and intact. I have been using storage facilities for over 25+ years and by far this was the best storage experience I have had. I look forward to using them next year and referring them to the others (especially students). Thank you for the great experience. You have made me a loyal customer. read more