Tom is very helpful in answering any questions and working with you in choosing your flooring…read moreneeds. He and his team showed up timely over the three days worked to install our carpet and LVP in the entire home. They did a great job in removing furniture and placing it back properly. The new flooring looks great in our home and we love how it looks. I love that the transitions from carpet to LVP match the LVP perfectly. I have no complaints in the actual look and quality of the flooring materials. My only issue was that we discussed how one of our main reasons for changing the entire flooring of our home was the squeaking noise that our second story had developed. Tom and the team removed nails to lessen the noise, but that did not last in removing the squeaky noise for more than a day. I feel taking time to put screws would have done a better job in eliminating the noise. As a flooring replacement is the best time to take care of squeaky floors, it would have been great if something more permanent was done. I also would have appreciated taking the old tiles off the kitchen and then putting the LVP as the kitchen floor is one of the squeakiest areas and we really have no way to resolve the issue without getting all the way to the subfloors. Since it's a costly project, I expected one of our core issues with the home to be addressed as much as possible.

We just had carpet installed (~1000 sq ft). Tom and his crew did an amazing job. They came on…read moretime, were so pleasant and professional. The carpet looks and feels wonderful. The stairs were transformed - terrific job. We highly recommend utilizing his services. Thank you J & J

I've purchased from Nice three times and used their installers twice. The last experience was not…read moregood. They did okay with carpet tiles, but we have had major problems with their vinyl planks. Their salesperson helped us pick out the product. Their installer put in the floors. I walked them through our plan before installation. No one ever cautioned us about anything. The floor has not held up well. The've blamed us for not giving enough room for the floor to float, but didn't mention that problem at the time of install. Overall, the planks look warped and the face is peeling up in places. Not a good product, and although it has a 10 year warranty, Nice refused to stand behind it.

Nice carpets is the best!!! Newark is blessed to have such a great family run business in our city…read more Thank you Steve!

I hired soft step carpet to put luxury vinyl plank in my kitchen, and I couldn't be happier. The…read morefloor quality is great! Manager Dustin was wonderful to work with, and the installers went out of their way to make sure I was pleased with the final product. What an improvement from my previous floor... Great value! I highly recommend this company for any of your flooring needs. (this was not a paid endorsement)

I was very happy with Soft Step. They were easy to work with, prices were fair and my condo looks…read moregreat!

We've been using Mr. Felix since 2007. He put down beautiful floors in the house we built. Then…read morelater we decided to do some more rooms with wood floors and he did those too. Great workmanship, great service, very fair price. I highly recommend.

We recently had Mr. Felix Floors located Powell/Lewis Center install hardwood floors on the first…read morefloor of our home. The crew did a great job moving our furniture and installing the floors. They did a great job cleaning up each day before they left. The workmanship was top notch and the crew is professional and worked diligently as a team to finish the floors. We are very impressed with Mr. Felix and the final product.

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.