Large selection of furniture at decent prices. You'll find some pieces from manufacturers you know, but most you won't. Furniture (for the most part) is great and really holds up. The back of their store has the Magnolia collection (insert heart eyes). Delivery is why I knocked a star off. They offer delivery for a few, but it's just their workers doing it on the side, typically delivering from the back of their truck. We purchased two couches from them and paid $60 in delivery fees. Once the couches were inside we realized that they were too big and wanted to move one to the upstairs game room. The gentleman delivering offered to carry it up the stairs for an extra $60, no thanks. read more

Factory Direct Furniture - Furniture Stores Near Me - Chattanooga, Tennessee

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We bought a couch here two years ago and we are happy with it. If we needed another piece of furniture right now, this is probably the first place we would go in Chattanooga. That's an endorsement. Our sales guy was a little bit too attentive, but he was honest and had a good sense of humor. He wasn't pushy, but we had to ask him to leave us alone so we could discuss the couch without him chiming in :) read more

I purchased a mattress from this (Factory Direct) place for the first time and as I was changing my linen I saw that the mattress had a tare. I called and reported to the store. I was told that I could bring it back to the store and the manufacturer would come get, take it back to their factory in Johnson City, TN. The company is Johnson City Bedding Company. Repair it and bring it back. I paid almost $2,000.00 for this mattress and this is what I'm being told. Then he had the nerve to tell me that they could give me something off the floor that others has been on until that mattress comes back. I asked him if he would have told his wife that. Please don't buy from Factory Direct nor bedding with the name Johnson City Bedding Company. Neither of these places will honor their products. I even sent a message to the company and they never responded. Terrible customer service from both places. They will never get my business or my money. Pictures will not load. read more

After ordering a table, 4 chairs, and a bench, we ran into issues. Table was flawed and the delivery folks had to take it back to drill holes into it. After waiting 6 weeks, our bench came in and had issues with hole alignments as well. Our salesperson Maddox said he'd have to talk to the GM about how to handle.... No return call as of yet. read more

Factory Direct Furniture - Bench before the discovery of bad design. - Furniture Stores Near Me - Chattanooga, Tennessee

Am I the only one who finds it difficult to agree on the right furniture with your significant other? If you also fit this description you got to come here. Don't look at the name and say, "oh it must be the cheap stuff." This place is great and a large part of that is selection and service. They have been in business longer than I've been alive and they know what they are doing. I've been to over 15 furniture stores and when we came here we find the perfect mix of price, selection, and service that we desperately needed. Oh and let me just say Kathy is AWESOME! Without her I would still be struggling thru another store and my wife and I would decide on what we want. Thanks to the staff for great service and products. read more

I bought several thousand dollars worth of furniture at one time from this store. Most of it was junk! I bought a lingerie chest,it stinks so bad,I thought I could air it out I've done everything including trying to contact them ..nothing! Nothing can be put in it because it has that awful paint smell which makes anything you put in it smell like the chest and only the top drawer will open fully the other two will open a couple of inches ,I guess it doesn't matter since you can't put anything in it. I bought a couch and chair I was moving the chair and grabbed it by the arm all the staples that were holding it together came out ,it's impossible to put them back in I just covered it with a blanket I hadn't had it 6 months. I turn the radio off every time I hear Scott Chase talking about the great quality of their furniture,I'm betting he doesn't own any of it read more

This place is Awesome with a capital "A". Our salesman, George, was super friendly and helpful. My family and I just relocated to Chattanooga from South Florida leaving behind almost everything piece of furniture we owned. We were able to furnish nearly our entire home in one afternoon at an incredible price!! If you are shopping around for good quality furniture do yourself a favor and make this your must-stop shop! You won't be disappointed. read more

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Selection is very good. Sales help was excellent. Sale prices for a leather loveseat and hi-leg recliner were average. BUT (BIG BUT!) the location near Provinos wanted to charge us $135 for delivery to Hixson. 3 miles from Northgate Hixson, not Soddy/Bakewell-ish Hixson. $135, and a 1 week wait time on 2 smaller, in-stock items?! read more

Bought a sofa and loveseat from here in the middle of Sept. the salesperson said it would be a 2 week delivery, ok well this is the last of Oct. gave a call to the store yesterday, the lady on the phone said she would check and be sure and call me back later as soon as she checked what would be the hold up, she never called me back, just got thru calling again, asked to speak to the manager, of course he was speaking to another customer and would call me back, going to get my money back and will never do business this this place again. DRY 10/31/2020 read more

Couch has what looks like the finish has come off. The warranty we purchased is completely worthless and doesn't cover the damage. I will go buy milk crates to sit on before I shop there again! read more

No one really likes shopping for furniture. The sales people are usually pushy and the furniture itself is either way overpriced or so cheap as to be almost disposable. This Factory Direct furniture store is a nice change from the usual. They store itself is big, bright and clean. The selection is huge and the prices are very reasonable. The salesman the we dealt with (Fred Smith) could not have been more professional and less pushy. We will definitely return here when in the market for new furniture. read more

Ordered a recliner in JULY and have yet to see it. I Live in another city and have made 3 trips to check on the recliner. The "manager" has told me several stories but still no chair. Have asked for my deposit back and still the run-around. On an item that was supposed to have a 6-7 weeks delivery date it has now been approximately 14 weeks and counting. The last visit was 11-6 and was told the manager was "out of town" and was the only one authorized to give refunds. I asked for a call on the following Monday from the manager. As of 11-11 STILL no word. Do these people not care at all about customers? Apparently not! read more

If you want a great deal on furniture- go here! We got a huge sectional for a great price and they delivered it the next day!! My boyfriend and I will definitely be back! read more

Store is very big, with lots of selection for any type of furniture you need. Salesmen are nice, not overly pushy, and informative. We bought a coffee/end table set for a very good price and you just go around the back of the building and they load it up for you! We paid cash, but they have financing available too if you need it. Only reason 4 stars is because they are only open 4 days a week. read more

I came to Chattanooga to buy my mother some furniture as a gift for the holidays. The set was missing the ottoman and would have to order me one. I had to put down a deposit and was told it would take a few weeks to come in. I placed the order the first week of November, the Ottoman did not come in until January 5th! This wasn't that big of a deal since this was my mother's birthday. I sent my family down to pick it up from the store and once they drove around to have it loaded, they were told it was sold!!!! No one knew why or how this happened but assured us they would have another one the following Friday. Friday came, went and no one ever called to say they did not get the furniture. I called on Saturday and asked for the Manager (Trey). The lady said he was there but only return phone calls on Monday and he would not come to the telephone (Obviously they receive many complaints to have to designate a day to return calls). I called him again, and he did not know why they did not get it and could not find out at the time. No one called me to tell me anything on Monday. I called the store and asked for the Manager (Trey) and was told through the receptionist the furniture will be in within another week. Trey would not come to the telephone to explain how, why or anything and didn't really seem to care to explain how they screwed up. This is a lesson learned about buying furniture from a discount store with discount customer care and people who really don't care. Needless to say, this will be my last purchase ever at this store!!!!!! read more

If you use the financing available at the store you will end up paying 3 time the cost of the item purchased. I have made several attempts to contact the manager with no luck. I have ask for a payoff after 2 payments and they still say I owe as much as the original cost. This place will rob you blind! read more

Well, I was leery after I read some complaints on line, we decided to visit the Chattanooga showroom and see for ourselves. I am so happy that we did! First off, the salespeople were friendly and helpful, when I mentioned my concerns about the delivery reviews, we were introduced to the owner, whom I may add was a pleasant gentleman. We found what we were looking for at a price we could live with. We purchased a love seat and a chair on 10/31/2015 and the set was delivered on 11/06/2015. This is the exact date we were told. The delivery service was Roscoe Delivery, Two young men that were very careful and respectful. The delivery charge was a bit much but, we do live a distance from the store. The NO Refunds or Cancellations policy had me concerned, though our transaction had no issues therefore it was not a problem for us. A big thank you to our salesperson, Fred! read more

DO NOT DO BUSINESS WITH THIS COMPANY! I brought a Paula Dean bed, which had to be ordered. Originally I was told on 09/29/18 that it would take 6-8 weeks to arrive. I didn't receive the bed until 12/07/2018. I was given a time slot 10-1:00 for delivery, but the bed was delivered around 5:00, hours after the time slot. I was told that the delivery company had to return to the warehouse to reload and I was first on their list. However, when they arrived, the truck only had my furniture. When they brought the headboard in, I noticed scratches. One of the delivery guys said that was how the bed was made, but soon after discovered that bed had more scratches and in addition, the bed itself was broken. I explained that I canceled a bed that I order from Atlanta to get this bed, waited for 9 weeks, and now it broke with scratches; totally unacceptable. I called FDF and told them what happened, I was transferred to the GM; Tim. I expressed my frustration but didn't call him out of his name or curse, just upset and I thought that my frustration was justified. Nevertheless, Tim chose to focus on my frustration and told me that I didn't need to speak to him in anger especially when he was trying to help me. He continued to talk over me. His resolution was to reach out to the factory and reorder, but he couldn't tell me how long this would take...here again, "TOTALLY UNACCEPTABLE!" I told him, "in anger" that I had gone without a bed in my room for over 9 weeks and waiting was no longer an option and I wanted my money back. He told me, "he would gladly give me my money back, and didn't want to do business with anyone like me!" When I asked him for the owner's name and address to write a letter, expressing my frustration with how he was handling this situation, he said that the owner didn't have time for customers like "ME" and hung up the phone in my face. Little does Tim know, I've been doing business with Factory Director since 2003, however, I will never do business with this company again. I will write a letter to the owner and let everyone I know the way I was treated by this GM. NEVER AGAIN! read more

We bought my mother a new living room suit. She is 95 years old. We got the old furniture out last night to make room for the new. It was scheduled to be delivered today (Tuesday) by 4:00. It is now 8:30 and we have not even had a phone call. The store is not open until Friday. What is this 95 year old woman supposed to sit on until Friday when I can find out what is going on?????? I am very angry!! read more