I recently heard about Factory optical from my optometrist. I went in to check them out, they are AMAZING. Friendly service, quality was great, their prices were incredible and the turn around time was very fast! I highly recommend them for lenses and glasses! read more

Always great service and friendly staff. Would recommend. Large selection and timely.

The customer service was top notch. I didn't have to wait long and the technician was extremely helpful finding a solution for my situation. Quick prescription lens turn around and great frame selection has secured this place my next visit. read more

I've been wearing glasses for 50 years and this place has the worst quality eyewear I have ever bought. They didn't make the prescription properly the first time and then insisted I go back and get another eye exam. The arms became loose almost immediately and the couldn't tighten them so put in bigger screws. These are now stripped and over the past 2 weeks, both nose pads have fallen off! I was thrilled at first because their pricing was reasonable but I guess you really do get what you pay for. I've been back to the store 10 times over the past year and a half, and now am having to go and buy new glasses elsewhere. It hasn't even been 2 years and so my insurance won't cover a new pair, but I'm going on a trip and I can't risk them falling apart while I'm away. Buyer beware. read more

I usually have my lenses replaced here when my prescription changes, at a fraction of the cost compared to a butique shop, department store or optometrist. They are also very good at making small repairs to frames that other places would not even bother with. Always friendly, no hassle, no pressure service and fast turnaround. They have a couple of parking spots next to the store and in the back. Really good to have this place, makes life easier. read more

Needed new glasses and the boyfriend recommended Factory Optical. Couldn't be more pleased customer service is great. I lost a screw at the beginning of COVID-19 and they were open!!! Bonus marks for that!! Fixed my glasses no problem no cost! It really is in the little things. I'll be back for my next pair of glasses. I'm thinking Aviators gold... think I saw the perfect pair last time. read more

High quality, responsive staff. I reccommend them for any eye wear needs.

Excellent quality, speedy service, friendly staff, very competitive prices

I found the search for glasses uneven, no distinction for men's glasses, which made moving around the store tricky with the needed distancing. Also found the prices for lenses on the high side, I got a better quote from a smaller store in New West - the discount Factory offers is mainly for designer frames. Lastly when I asked what size the thickness of my previous lenses were to estimate thickness for possible new progressives (e.g 1.67), the staff person flicked her fingers onto the lens twice - this was not a very pro way to guestimate on lens thickness! read more

Since I live in the area, I originally wanted to check this place out to compare the selection against the shops along Broadway & Granville. I don't mind no frills as long as there is good service and selection. This place has both. When you walk in, you can either browse or take a number to see an optician. The selection for men, at least, is pretty good. They have a nice mix of brand name and brands I hadn't even heard of. I think one of the best things about these guys is since they're a "factory", they can order in frames and lenses if you don't see it on display. I had visited a Bay Optical (bleh) a week ago and had them write the model of frames I was interested in. I showed the card to one of the opticians here and they said they can order it in and it would have been $75 cheaper than what I would have paid at The Bay. Since their equipment is literally just on the other side of the wall, repairs and tweaks to your glasses are generally made on the spot or with minimal waiting time. Fast & friendly with a good price point? What's not to like? read more

Awesome experience getting my son's glasses from Factory Optical. They have excellent prices, a big selection of frames and it only took a day for my son to get his new glasses. We were especially impressed by the patience, care and thoughtfulness the optician demonstrated when fitting the glasses to my son. He loves the glasses, they fit perfectly and comfortably and that means we're super-happy and will definitely be back whenever we need glasses. Thanks Factory Optical! read more

Just picked up my very cool new specs and happy! happy! they are so perfect. What makes them perfect, and why should you shop here: - smart, trendy frame for $89. Good fit, lenses done to the Rx. - popped new Rx lenses into my Persol computer glasses. Wonderful clarity. - difficult Rx ready in one week, compared to three weeks elsewhere. Frames in stock do vary in price from my bargain buy up to $450. Lots of styles and sizes. Factory carries sleek designer frames, safety glasses, cool sunnies, and a very good selection of children's frames. Good service, knowledgeable techs/opticians. Local business. Purchased many glasses here over the past decades. Used to get my contacts from here, based on recommendation from a family friend who repped a line of European frames. Located on the northeast corner of 7th Ave West and Ash Street. Small parking lot,enter from Ash. Easy walk from Cambie Street. read more

This has been my go-to place for glasses forever. Their selection of frames doesn't call me, so instead I'll buy a pair of frames online and take them to FO to have the prescription filled. Very inexpensive solution and works every time! read more

Have been coming here for years! Very pleased . Solid trustworthy business. Stephen the manager is very helpful and will listen to any concerns you have read more

I've been getting both my glasses and contacts here for years. I have a high astigmatism and have never been disappointed. The price is much cheaper than anywhere else in the city as I've tried others but I find the service here the best. Also the wait time for your glasses and contacts is much less than other places in the city as well. I have no idea why people go to those other optical places in town that charge over $400 just for frames. Go to Factory Optical you won't be disappointed by their friendly service and great pricing read more

I'm surprised to read the bad reviews. Mine is based on over 20 years service with more than 25 visits. Mainly for my daughter who is very hard on her glasses. They are repaired for her in minutes and often at no cost. Lots of free nosepads when she loses them. I also have bought 4 pairs of sunglasses and 2 pairs of glasses for myself from them. They order my Raybans and other kinds of special frames and lenses. Their designer frames are super cheap compared to stores. Twice I did buy frames elsewhere because I loved them, and Factory Optical filled the lenses in a day at half the cost the original store quoted me. I can't imagine why more people don't use them. This is the place all the OTHER stores send their glasses for repair (and make you wait a week to get them back). If you spend a lot of time getting glasses or want instant repairs for your family, I recommend going right to the source. read more

Have VERY low expectations, you`ll be a happy customer here. Workmanship: The lens should not fall out of the frame, ok? And as it dropped, it got scratched too. I was promised a replacement, but I got the same lenses back. A month later the lens fell out again. Another trip, another promise to replace, another fail to deliver. And you know what, the same lens came loose a third time, that needed a third trip. To mount a lens, it should be ground accurately to fit the shape of the frame. If it is too big, the screw thread will fail in normal use. Bending the frame to an ill-fitted lens does not fix the problem. Now I have a scratched lens with a butchered asymetrical frame and a stripped thread in the frame that features a glued-in oversized screw. So, take the flashy certificates off the wall, put them in a box, and re-train the technicians untill they can fit a lens in a frame like a normal human being. read more

Great store. Friendly staff and they have excellent knowledge. I love the low key sales and it's good to give business to an independent store. read more

I got my first pair of glasses here 14 years ago and loved them. I just got a new pair and had a great experience again. The woman was very helpful assisting with finding something that suited my face and my style. She was also very experienced, knowledgeable and went above and beyond what most places would do in terms of fine-tuning just for me. Great glasses, great service, great prices. I'm a fan. read more

They broke my frames, which happens. I understand. But I had to call three times throughout the week before they told me what happened. They even gave me a phoney excuse the first time. The glasses were supposed to be ready the next day, but it ended up taking a week and a half. Yes, I got new frames. But I received no apology, no discount, nothing. And they refused to return my old frames. Very poor customer service. read more

I have been buying my glasses here for over 10 years and never once have I had an issue with quality or workmanship either, in fact, the first time I visited them was due to a broken pair or glasses that I had bought at another place and they fixed them for me no problem. Good deals on frames and with friendly knowledgeable staff, it makes shopping for new frames a breeze. Plus they don't give you any pressure to buy. Shop here for glasses you won't regret it! read more

I have been a customer since day one ( back in 1974) at the original store on East Hastings. Why do you think I keep going back? Great people. read more

If I could give this place 0 stars I would. I went in to repurchase my contacts as I ran out while visiting. First they didn't have my prescription so they ordered some in, knowing specifically I needed them the next week as I would not be in the area after that. Called a week later and the guy who ordered them ordered the wrong prescription so I had to wait for them to reorder again. Also little Asian working at the front was extremely rude, no hello, no eye contact even if u were the only customer she would run to the back and ignore you! Worst customer service ever! Cheap glasses but dealing with idiots isn't worth it! read more

I have always been very pleased with the friendly, excellent service that I receive from Factory Optical. I work in the building next door to them, which makes it very handy for me to browse through their inventory for eyeglasses and prescription sunglasses on my lunch break. They have always been willing to repair my sunglasses, due to my carelessness, at no cost! I think one should consider shopping there first, before anywhere else, given their excellent service and reasonable cost of eyewear, too. read more

I had a great experience here! It was recommended by my ophthalmologist as the place to get my glasses fixed. They are frameless and the bridge kept separating from the lens. They fixed the glasses in about 5 minutes and then wouldn't let me pay even though I did not buy them there! They have a large selection of frames too. read more

Tried this place a few times and more than once the prescription was off. Most recently I got a new pair of glasses last year, and it didn't seem right, but I figured it was because I had magnification for the first time and had to get used to it. Found I was having headaches etc so went to my optician, who found that one lens was way, way off -- so bad that when I covered my right eye I couldn't read at all. (Maybe this is a test Factory Optical should do when people pick up their glasses?) Called Factory Optical and they said that, because it was longer than three months, they couldn't do anything about it, so, in order for me to just get the correct prescription, I would have to pay all over again. (One for the price of two!) Save yourself the money and go somewhere where they get it right the first time -- and if there's a problem they stand behind their work, no matter when you figure it out. read more