This was, by far, the best experience I've had…read more Mount Pleasant Optometry is a facility that has such a beautiful, modern feel with such a friendly, welcoming staff. From start to finish, I felt all my questions were answered and had such a thorough exam and even had a seemless transition to the optical staff. The selection is extensive and was happily able to find multiple options for glasses as well as being able to provide the latest and greatest technology. Heidi and Aasa were exceptionally helpful - taking care of our needs and going above and beyond with helping me for my issues. They were so nice and knowledgeable and will be sure to tell everyone to come here! Overall, this is an office of genuinely helpful people who will take care of all your eyecare needs!

I've been a customer of 30+ years and my experience with eye exams has been consistently positive…read more However, after my latest experience ordering lenses, they have lost my business altogether. I wear Silhouette frames because they are practically weightless. I took four Silhouette frames in and ordered prescription lenses. A slightly tinted pair that I wanted in orange, but were made rose, an everyday pair, reading, and sunglasses for a total cost of $3,270.80, with discounts for ordering multiple lenses. I do find them very pricey, but I thought I would get what I wanted. I'm a senior and this is a lot of money for me to spend and as it turns out, waste. I'm happy with one pair out of the four which I paid $700. for. The licensed optician who I ordered from did not listen to me and with the one exception, didn't order the shapes i wanted. The first pair, tinted, I apparently ordered incorrectly and they remade them, but still not to my liking. However, after the reading and sunglasses were not what I ordered, I question if i did get the tinted lenses wrong. The optician was very pleasant, but I would have preferred to get what I actually ordered. The reading glasses were supposed to be basic, but the price increased by $300. with no explanation. I wanted basic rectangle readers, but got designer lenses which were the same shape as the tinted lenses that I didn't like. I asked why the price difference, but instead of an answer, I got emailed and printed copies of the invoices. I'm stuck with readers I don't like, and having to replace the tinted lenses and sunglasses. Lastly, the multiple pair discount was supposed to be on three lenses, but the invoice only shows a discount on two pair. Initially the optician tried to tell me that one of my frames should be replaced with no explanation as to why they were inferior. Once she discovered that I was ordering four pairs of lenses, the same frames were good to use... This was a long and drawn out process, where I had to go back and forth a number of times, full of frustration. I do not recommend buying your glasses at Mount Pleasant Optometry.

I had no clue that there was an OG level at Metrotown. I googled Metrotown Optometrist and I found…read moreReal Eyes Optometry. Booking is all done online. I liked how relax the place was. It was not overly crowded full of people and there were no double bookings etc. Walked in filled out the forms and gave my ID and I was pretty much ready to go. The test from beginning to end took about 45 mins. It was not bad. Dr. Pati was very professional. He explained everything very well and through. I will be back again. I told my family about this OG level and my mom told me to send her the phone number so she will make an appointment soon too.

For more than a decade I have been coming here for my eyes exam and any eyes related medical…read moreissues. I used to have Dr Wang who is no doubt an excellent optometrist and beyond. Started few years ago he referred me to his associate Dr Pati then eventually Dr Sahota and they are all very nice and professional. I will highly recommend this eye clinic!

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.

I love my new sunglasses from fyi on Broadway! They have a great selection, and the service was…read moreamazing! Johnny helped me and he was quick, courteous and very helpful, thanks Johnny! Can't wait to come back!

I would like to thank Dr. Breza for referring me to Dr. Stuart Smith for my cataract operations…read more Dr. Breza was I believe thorough in his examination and I have no hesitation to revisit him. However, I hope in future he will give me the prescription as is normally done, rather than guide me to the frame department of FYI. The same high praise cannot be given to the retail section of FYI. They selected a frame that did not fit, and when I returned to complain, the young Asian assistant after one effort said that is the way they are. Not good enough. If you enjoy phoning and being left on hold or being forced to cycle through the different phone options then FYI is for you. My last unpleasant experience was when someone phoned and left a message to phone them [number given], which I did. Did I get through? No. I got the same damn cycle of options. In future I'll find a smaller store for my glsses.

I had my first visit with Dr Joanne Chan today. She has great chair side manner. She explained…read moreall the steps she was going through, the technology. Etc. She carefully went over all the results and changes to my eyes, and laid out a forward facing plan. Excellent

Still going to Dr. Lin for my annual check-ups. He's still solid, as are Lisa and the rest of the…read morefront desk staff. Wouldn't imagine going anywhere else.

It is businesses like this one that defines good service. I've purchased two pairs of glasses thus…read morefar. Frame adjustments are free lifetime and appointments were made easily. The assigned staff doesn't really multitask (handling multiple customers at same time) so you get their full attention during the visit. This high level of service is standard in Japan no matter where you shop (previous home) and almost nowhere in Vancouver would I get this level of service here except maybe at Mercedes. They follow Covid rules, everyone's temperature is taken, hand sanitizer is given. The shop is clean, well laid out, modern and spacious. Service is by appointment only due to Covid. The staff that looks after me is Ray. He is very patient and knowledgable when helping you choose frames and lenses, who knew there'd be so much to learn! This definitely helps me find the right pair of glasses more efficiently. I will definitely be recommending this store to friends and family.

WORST EYECARE IN VANCOUVER!! Do not go. Technicians are students they are not professionals at all…read more Trying to charge me for adjusting my glasses and asking for cancellation fees when they did not inform you. Also, Worst customer service they look like they hated the job and not welcoming. PLEASE DO NOT GO TO THIS!! Especially the man at the receptionist the worst ever

Got exactly what I wanted, how I wanted it. It was quick, easy, and friendly…read more - Location: The physical place was nice, clean, and tidy. They also had an interesting chart detailing how eyes work. - Service: Friendly and well explained. They tell you pretty much everything you need to know. The doctor also feels happy which is nice. - Eye Exam Quality: I've only had one so I don't have any references but there was a wide variety of stuff I did and it was done professionally. If you want to get an eye exam, I would recommend this place.

Great service! The most useful and helpful eye exam I've ever had, and I've had many. I highly…read morerecommend this business.

My go-to optometry clinic, and now my daughter's as well! Conveniently located, cozy & clean…read moreoffice, efficient clerk. Children's books available to keep kids occupied while waiting, though from my experience there really is no waiting! Dr. Chen is kind, thorough, and (very helpfully for my daughter) fluent in Mandarin as well as English. Did I mention their prices are some of the most affordable in this part of town? My extended health insurance actually covers the full bill! And children's eye exams are fully covered by MSP.

I'm glad my husband found out about the clinic from his thorough research for an optometrist after…read morebeing away from Vancouver for 10 years. I paid a visit to Dr Chen's office this week upon his recommendation. Dr Chen was very detailed and methodical with my examination. In the past 20+ years of seeing optometrists, I had never had anyone explain the purpose of a peripheral vision test and going over the results in details with me, until my visit this week. The office is modern and comfortable. The receptionist / technician is welcoming and friendly. The location is also very central (within a block from the Broadway-City Hall Station). If I hadn't had appointments back to back, I would have walked there from downtown.

I have been coming to Dr. Avinashi for years. He's our family Optometrist…read more Today was the first time I visited his new clinic in North Vancouver and it was absolutely beautiful. It's bright, clean and has a vast array of frames to choose from and his staff were so lovely and professional. As for Dr. Avinashi himself.....He's the best and I wouldn't go to anyone else.

If I could give this clinic 10 stars I would! Really liked Dr. Prpic and all of the staff were just…read moresuper kind, empathetic and lovely. The clinic itself is absolutely beautiful, and I so appreciated their COVID protocols, mask policy and social distancing. I felt very safe and so well cared for--and they also didn't pressure me about purchasing glasses, in fact Dr. Prpic was super transparent and steered me away from investing in expensive progressive lenses pending my upcoming cataract surgery. Such a great experience, and again if you want to feel well cared for I cannot recommend Hollyburn enough.