I haven't had any issues with Fafard as they have responded very well to some small issues that come with every new home. Nicole from the warranty side of the business is very professional and friendly and gets answers for you. Unlike other new homes that I've had built, they sent a person back at one year to address any issues that I may have (re-caulked tiles, nail pops, adjusted cabinet doors etc) We originally had issues with the hardwood floors that they had to come back 3X's to correct but now look beautiful. We did have some issues in the beginning with our initial salesperson however were then switched to a more experienced individual that was great. read more

I had a very disappointing experience working with Ms. Beril Kilicaslan as our realtor. Communication was consistently poor and disorganized. When discussing multiple tenants, she frequently jumped between conversations without clarification, making it difficult to understand who she was referring to and requiring constant follow-up on our end. She assisted with renting our apartment but appeared extremely disconnected from the process. Most concerning, she granted access to our home to another realtor from a different company without our knowledge or consent. That realtor entered our property, took photos, and posted a listing on Zillow and we were the ones who realized this I had to personally contact both Zillow and the unauthorized realtor to have the listing removed. This situation was stressful, unprofessional. I would never work with her again. When people ask me if I know of a realtor I tell them they should avoid Ms. Kilicaslan at all costs. read more

I agree with many of those that posted reviews. We were ready to start getting serious about buying back in 2019. We ended up finalizing the deal in June 2024. I had plenty of time to research the workmanship on houses built prior to ours and I knew what I was getting into. Fafard has a degree in knowing how to do everything wrong. The major problem I noticed was a serious lack of putting in a good lawn. They hydroseeded multiple times over the gravel fill , never put any loam down and expected this to germinate. there is a word for doing the same thing over and over again and expecting a different result. They must have got the hydroseed really cheap because they wasted so much of this. Their landscaping of trees and shrubs was pitiful. Just dig the hole put it in the ground and fill the hole with the garbage fill that was dug up. So many of the plantings died and when I asked the landscaper why they don't bother to do it right his answer was that the plants had a year warranty and the supplier would replace them for free. I am grateful that I have a degree in construction and experience in landscaping as I was expecting to do this myself anyway. It's not worth the effort to try to have them get it right because it will never get done. Looks like they spent a ton of money doing it wrong multiple times when it would have been less expensive to do it right the first time. Fafard's work is so unorganized. Be prepared as I see Fafard sneaking out the back door and leaving their mess behind. read more

There should be no stars. Fafard falls short standing by their product. Their response to warranty issues is subpar. My new home had a leak in the basement, and I am still waiting to have properly address in almost 6 months. The issue was due to poor grading, and to date, Fadard has not addressed the problem. They actually told me to have my neighbor move his downspout. My siding is failing, and after two attempts to fix the problem, it is worse. I even had water on the inside of the sheathing they removed. My front path looks so poorly done that it is out of level and has no mortar around parimiter to prevent the pavers from moving. I was told it's the best they can do. My landscaping is an embarrassment. I have little to no lawn for more than a year and my neighbor for more than two. They recently put down some top soil and took 3 weeks to level and rake out with no seed and left piles of dirt behind my home. They recently put down a few pieces of sod instead of soil only to cover the sprinkler heads that were watering dirt. This is only my issues many have similar with pretty much the same sanerio. I have great neighbors, and it's a great community. Hopefully, Fafard will eventually stand behind its product instead of just taking your hard earned money. read more

Hell no contractors were mean! Representative was awful! Treated my daughter like a piece of dirt. The quality of workmanship is bad and a customer came to us as we were leaving told us not to buy there because their basement was flooded and they would not take care of their issue. Do not buy there. The end! read more

HORRIBLE, HORRIBLE, HORRIBLE!! I wish I could give them -10 stars. They told us it would be about 6 months to build the house. We have been waiting 15 months for our house to be built and it is still not done. The contractor (Mike H.) is awful. They are rude and very inconsiderate. We sold our home and are now homeless with minor children. We are paying an absurd amount for rent and all of our property is in storage (for a storage fee). They don't care. It has been mistake after mistake after mistake. The quality of the work is horrible. They claim to build luxury homes, but it is extremely poor work. All the materials, building products and labor are the cheapest around. DO NOT USE FAFARD REAL ESTATE! DO NOT USE FAFARD REAL ESTATE! DO NOT USE FAFARD REAL ESTATE! YOU WILL REGRET IT. I wish I could go back in time and walk away. THIS HAS BEEN THE WORST EXPERIENCE OF OUR LIVES. read more

Not worthy of one star! Fafard is just awful. They agreed to build our family a house. We were told our "luxury home" would be completed within 6 months. It has been 15 months and it's still not finished. They have made so many mistakes mainly due to the site super. He has told us he is currently overseeing 35 homes, which is completely shocking given he can't do one thing right on our house! Fafard Real Estate uses cheap/low quality materials and unqualified workers. The workmanship is really bad. They cannot get inspections passed. All we have heard are lies from them. Their sales agent won't return calls, ignores our concerns and is rude and condescending. The worst customer service you can imagine! Stay as far away as you can from Fafard, they will make your life a living hell! It is unbelievable that they just continue to make mistakes and blame everyone else. read more

Fafard Real Estate - This is the message I received from their sales agent after my attempt to reach the owner of the company to express my concerns. - Real Estate Services Near Me - Milford, Massachusetts

Terrible builder. They hire subs that don't know what they are doing. They use cheap low grade materials. I would never use them again. Stay away from them. You'll end up fixing everything yourself! The sales woman I had never pushed for me, told me I couldn't add a fire place when they hadn't even framed. No wonder why she is gone... Debbie... Horrible experience! read more

Fafard is the worst construction company and I wish I never bought my house from them. The area I live in is still under construction several years later and looks like a complete eyesore. They pretty much start projects and then move on to something else for more $ and completely forget about you. We still don't have basic things in our neighborhood like street lights and all they do is blame everyone else for the delays. Make no mistake - they are to blame! They also make you pay a monthly homeowners fee and you get absolutely NOTHING for it besides snow plowing, which only happens during the winter. I knew I had to pay a fee, but that was under the presumption they would maintain public areas and have lights and road maintenance, but that's not the case. It's been several years and all I see when I look out my window are dump trucks and piles of dirt. Additionally, they only completed half of our driveway and didn't do the second coat for 2 years - and it was like that for most of the other houses. I had to constantly remember (and tell all my guests) to be careful, otherwise they would trip and fall in the driveway because it wasn't completed. When they finally came by to do the second coat they said they could expand the driveway (which is really just making it whole and should have been done in the first place), but for $1500 cash on the spot. I was completely disgusted. I could go on and on about the lack of quality and issues with Fafard but I'm sure there is a word limit on this review. If nothing else, please heed my advice and stay away! Also, as a reference point - my in-laws bought new construction from another area a year AFTER we bought our house and their development is finished and beautiful. So again, not all developers are awful. Some produce quality work and finish what they start - just not Fafard. read more

Poor quality craftsmanship. Cheap labor that doesn't even speak English. and now I know why my water and electric bill were so high! The workers were hooking up to my house for water and using my electricity. SCUMBAGS!!! If I asked Fafard to pay my bill, all they would do is deny it. SCUMBAGS!!! Asking to get anything under warranty fixed is like pulling teeth! The well had no filter on it and when it went on it sprayed the back of my house. Now my yellow sided house is ORANGE and they're dragging their feet on whether they want to pay to have someone power wash the multiple houses in the development that have this problem. AGAIN, short cuts and poor workmanship along with no Supervision! Someone in charge to explain to these people who don't understand English that, YOU ARE NOT SUPPOSED TO USE WATER OR ELECTRICITY FROM AN OCCUPANTS HOUSE! It is my property and if I see it happen again, I will calol the police and have them arrested for trespassing. read more

Obviously the review below is a faux-yelp, seeing as though it is the ONLY review Don C. has ever written. Raise your hand if you think Don C. is employed by Fafard! Note to Don: Yelp is not for free advertising or to boost your personal commissions. I never would have thought to revew Fafard but I guess you can Yelp anything nowdays! I lived in a condo in Ashland (that was built in 1998) and while it was gorgeous, well-laid out, full of light, etc., it had problems I wouldn't wish on anyone. Our roof leaked. Our windows were so drafty that you could see our window shades blowing in the breeze...when the windows were closed. And the clincher: the outlet that our fridge was plugged into wasn't properly grounded so when we had to move the fridge due to a leak in the fridge's water line (NOT Fafard's fault, but Sears'), I was mildly ELECTROCUTED when I touched the copper piping. Yes....electrocuted. Now it was built almost 10 years ago, so I'd hope that these sort of problems have been figured out by now. On the flip side, I will say that I have a friend who lives in a Fafard condo in Bellingham and has never had a single problem, so...there you go. I mean no harm by my review, but I just detest it when people Yelp their own business for advertising. If I'm wrong, then let the Yelp gods correct me and I will rescind my review. read more

Avoid at all costs. We placed a deposit on a lot at their Cider Mills Farm location in November 2015. We were told that it would take 120 days to construct. We busied ourselves securing the mortgage, and choosing our options for the house. That took us until late January 2016. We visited the site over the next few weeks, eager to see ground broken. After a month, when nothing was done, we contacted them. We were told that we hadn't signed off on our work order. This was a lie; my wife had signed off on the order over a month beforehand. We re-signed it and I personally handed the order to them in their own office, to avoid any further delays. That was in late February. Two months passed, during which time NOTHING happened. Every time we contacted them, they blamed the city for not approving the building permits. When I called the city, they explained that Fafard had not provided the required information for the permits. It was late April when they finally broke ground and started on the foundation. Our original closing date was June 2nd. Obviously, there was not enough time to complete the house. They asked us to amend the closing date to July 15th. We were not happy, but the lease on our apartment would expire August 7th, so at least we would not have to pay a penalty for breaking it early. Also, we have three children who needed to be relocated to new schools, and it would be more convenient to do that over the summer, so we agreed. By June, there was still not much work done. Our leasing office needed to know if we were planning to renew our lease. We spoke to Fafard who informed us that, due to delays, the closing should be pushed off until August 31st. We were very upset because this would require us to renew the lease, only to break it within a month and pay a huge penalty ($2500). Also, our children would have to transfer schools after the school year had started. Yet, we agreed. Later, we were told that we should have a buffer zone to handle any concerns that the city might raise during inspection, so we were asked to move our closing date to September 15th. Keep in mind that they had told us that construction would take 120 days. We were now 105 days delayed past the original closing date. This last week, we were informed that the carpet we had chosen SEVEN months ago was an "upgrade" and that the vendor would charge $1000 extra. However, they were nice enough to talk him down to $500. We complained that we had chosen the carpet half a year ago and we had also purchased a premium upgrade package that should have included it. They replied that we would not be charged extra for the carpet. AND THEN THEY NEVER INSTALLED THE CARPET ANYWAY! It was supposed to go in last Friday. We visited it on Sunday, and it was not done. I wrote them yesterday (Tuesday after Labor Day) to ask why not, and why a dozen other things were not done, since we are supposed to close in nine days. I was greeted with silence. They didn't even bother to blame the city this time. This should be more than enough to convince anyone to find any other builder to construct their house. I don't even need to mention the many other things they have messed up. Okay, one more: They put the dividing wall in the wrong place between the family room and dining room. Thank God we noticed it during our routine inspections, because the foreman at the site certainly didn't know they were using the wrong plans. There, that's all I'm going to say. Also, they had to call us on the day the tiler showed up because they had lost the plans that indicated where the tile should go. There, I'm done. Why are you still reading this? Go find literally anyone else to build your house. read more

The worst construction I've ever used. They wont keep the promises. Please stay away everyone

This builder is not a trusted builder, always, they take what they want, but do not deliver on time , plus they have a magic figure thousand even for a small change read more

So in the last two years, I have now had to have my hot water heater replaced and my entire Master bathroom shower removed and replaced due to substandard construction. This past week and after losing heat for the 3rd tim ein three years, I found out that my furnace was installed incorrectly and needs to be replaced. Of course Fafard and their contractors refuse to answer any calls or messages. read more

We do love the house that was built, but it has it's price. Floor plans are great, flexibility is good too, but for every change the cash register is rinkling. The negatives are substantial: - lack of customer care; we have been waiting now 3 months to have a water leak fixed - finishing leaves lots to be desired for; messy, feels like a rush job - one thing that very much struck me is when the close was signed I didn't get the key until the deed was on record. this is insane. - lots of small misses such as the hot and cold water are switched on the shower knob (can't be changed anymore) - due to sales mgmt errors we ended up paying more for negotiated upgrades in the end which left me a bit sour taste. - certain requirements and locations of items were not adhered to and couldn't be changed anymore when discovered - certain design decisions done by what I think is a blind person (eg small shallow cabinets in bedrooms, or doors in cabinets opening to the inside leaving no space whatsoever to put stuff. - many electrical errors; for instance wiring of the heating system caused a short circuit. Fortunately I was able to diagnose and fix this myself, because here again, the follow up takes days. You constantly need to escalate in order to get traction and some sort of (half decent) response. To sum up: while you have the money still in your pocket, you have the upside. When building with them, make sure you have alternate housing that is flexible so you are not tricked into a half done house because after the check is transferred you'll be forgotten quickly. Would I use/build with them again? Probably not. Do I like the house built, Yes very much. What is the biggest drawback? The serious lack of customer care. If you are handy yourself, one can take care of many items, but for the premium charged I would expected them to show a bit more commitment to issues raised. If you do decide to go with them, make sure you learn from my lessons it saves you a lot of disappointment and aggravation. Another point of consideration is that there is quite a bit of personnel change. they seem to leave from one day to the other, so there is lack of continuation and things fall through the cracks as was fortunately honestly admitted, but 3 times in a row is a bit too much. One can't keep making excuses. ps. the "roberta b" review is an employee of Fafard. I met her when I finally received the keys of the house. Talking about "faux reviews" as Dorian also identified :) read more

I bought my newly constructed Fafard-built home in Marlborough a year ago. As a former VP of a homebuilding company in FL I'm very familiar with quality (or poor) construction and I'm also conscious of value. Almost all home builders (including Fafard) use a variety of sub-contractors, so it's not unusual to find an issue if a sub makes a mistake of if a component fails (such as a furnace/window, etc.). The key that separates a good home builder from a poor one is the quality of the subs and the follow up if something does go wrong. In my personal experience the quality of my home, including my first-hand experience of living there for a year, is very solid. Where I did have any minor concerns at closing (missing screens and a few minor cosmetic items that were committed at purchase) Fafard was responsive and made sure things were right. I'd buy another home built by Fafard without any hesitation. read more

We bought a townhouse built by Fafard in Milford less than two years ago. The place is absolutely gorgeous. Open layouts, large bedrooms, large sun filled windows. Unfortunately, after living there for six months we started noticing things. Numerous cracks were found running vertically on the walls of our living room (floor to ceiling). There were large gaps between the baseboard and drywall in certain areas. The paint was peeling all over the place and creating bubbles on the wall. The plaster ceiling by the skylight at the stair landing by the master bedroom broke off in pieces and looks horrible right now. There's drafts at the windows, probably wasn't seal tight. All these things happen right after our one year warranty ended and when we called them, they gave us the "your warranty ended and it's no longer our responsibility." Just yesterday the sprinkler head leaked and now the wall inside our bedroom has water damage. This place is just falling apart. I work in construction and seriously this is not what I call quality building. I will never recommend anyone buying a Fafard property. It was the biggest mistake we made and now we can't sell it with all these problems until we fix everything first. Considering the place is less than two years old, this is pathetic. read more