The people are nice and friendly but their service is the worst I've ever experienced. It's been 6 days since my MRI and there is no evaluation available. I've called 3 days in a row, every day their message says greater than a 10 min wait and every day I have selected the option for a call back -- never got a callback! Every day I call again and wait on hold for 30 to 40 minutes and when I speak with someone they say it has not been read but it is STAT and should be read in the next 4 hours. Every call has a survey for their service but they only ask if the person I spoke with was friendly and caring. They never ask about the wait, the response, or the delay. If you want a timely report on your health then stay away -- stay far away! read more

Scheduling was incredibly easy, and they were even able to accommodate a same-day appointment. I especially appreciated the convenience of being able to book online. The facility was clean, well-maintained, and the staff was warm and welcoming from the moment I arrived. My wait time was less than five minutes. Michael, the PA who performed my scan, was friendly, professional, and made the entire experience quick, comfortable, and stress-free. I highly recommend this office. And they are one of the only places in the area that does the FibroScan! read more

They got the job done appropriately and accurately. The doctor's analysis was done quickly and sent to my doctor very timely.

Front desk staff was pretty nice, and the lady doing the imaging in the back was very nice as well. For some reason they were running about an hour behind, which I didn't learn until I arrived; something about only having on tech on duty or something. Having gone to "PET of Reston" multiple times, this was a bit of a step down, but overall the folks were nice enough and it served its purpose. read more

Excellent experience In April 2026. Fast, professional, friendly technicians and front desk support personnel. My husband was comfortable and felt cared for. They saw him on time and the procedures were handled in the time frame expected. The waiting room was comfortable. There was a large screen TV on - I wish the volume was lower or using subtitles, but I was still able to read despite it. read more

had appointment for ct scan on 6/23 at 12:05. arrived at 11:45. at 12:45 I asked what was taking so long. receptionist said I would be soon. at 1:15 I asked new receptionist and was then told they were running very behind. why was I not told this at check-in? finally got it at 1:45. still awaiting results as of 6/29 read more

I don't use imaging often, but when I do it will be Fair Oaks Imaging Center. Due to a paperwork issue they couldn't see me at my appointment time. They rescheduled for the same day, and squeezed in a second test my doctor wanted. Shaidra (SP) was great. read more

Firstly, as unfortunate as it is, I have become a "professional" patient of sorts spending the majority of my life in the waiting rooms of 5 different medical fields and all of the waiting rooms of the many different fields from their orders. Secondly, as you know there are many, many poorly staffed medical offices of all types. I visited Fair Oaks Imaging next to the mall a few years ago and had such an easy experience that it has become my absolute office of choice for all of my CT and X-ray orders. In fact I was back in there yesterday with more X-ray orders. Now, with 17 years experience of walking or being wheeled into medical offices I know to always be pleasant and smile when possible and I will nearly always get pleasant in return. The staff at FOI has always been pleasant and helpful in return....always. No different yesterday. I wish I could remember her name to give her due props but, I will next time (3 months) and update my review. The X-ray tech, Deb was nothing short of a bonafide superstar. Big smile, wonderful attitude and a warm personality. We (patients) are not there for fun, being ill or broken SUCKS for us all so, having a "Deb" show up in your day is an uplift an otherwise stressful and often terrible time of our life. The "Deb's" are so rare that I mention her purposefully hoping others are able to come across her and experience a little sunshine during a dark time. Please let her know, she truly deserves recognition and ALL "Deb's" (superstars) do. read more

Received a Fibroscan. All staff were friendly, helpful and did their job with a smile. Was taken back exactly on time. The technologist explained the scan in detail and gladly answered all my questions. The scan took only about 10 minutes and I was asked again afterwards if I had any questions. All together from start to finish a pleasant and efficient visit!! Very happy with Reston Radiology read more

This was my first visit to this facility for a test that I could find no other facility doing in the local area. Registration was simple. The appointment was done on schedule. The technician explained everything to me before it happened during the test. The doctor was basically on time and explained what he found after the test. I will happily return here for other tests. read more

I have gone to another local radiology department for the last 20 years. New insurance forced me to seek this place. I can't give it high enough praise. I had three different types of scans here in the past two weeks. They have been friendly, efficient, and professional. I like the gowns better the way the machines are set up better, and as I said, the staff are amazing.! read more

I've called half a dozen times and no one ever answers the phone...no way to leave a voice mail. These guys have broken the code on never having any problems...simply don't communicate with anyone. Bush League! read more

I have been to other radiology centers, which have all been good experiences. I find this imaging center to be my favorite. The equipment and technology is new, up to date and user-friendly. For someone who is a bit claustrophobic, I have no problem getting my CT's here. The front office experience is friendly and efficient. The technicians are the best. read more

I have been going to Fair Oaks Imaging for years. I have used them for mammograms and bone density scans. Most recently they performed a CT scan. Their staff is always polite and helpful. Also, the technicians seem to genuinely care. They always provide a thorough explanation of the procedure and are happy to answer questions. One of the most important things to me is punctuality and I never have to wait. I have to request leave for most of my appointments and they respect my time unlike the vast majority of Doctors. I also love their patient portal which makes it super easy to check in before the appt and the results are always available within 24 hours. read more

Mammogram was painful and I cried out that it hurt (esp hard image) but was ignored. I understand that the objective is to get the clearest image for the radiologists to accurately do their reading, but if it is so painful that I am in tears, it is not helpful. I will probably put off getting further mammograms and not at this facility again... ever. Need sensitivity training for all staff. read more

It was effortless to arrange an appointment, and the staff were very friendly. The office was very clean

Everyone was professional yet friendly. The appointment was on time and completed as quickly as possible.

horrible service. be prepared to spend the day on hold to reach anyone. They have only one number to call an no one answers. I ever drove to the center, while waiting on hold, got to the receptionist while still on hold and asked to make an appointment and they STILL told me I had to call the number. INOVA need to be broken up to give the patients better choices. Write you state senator read more

Fast, courteous, proficient service at Fair Oaks Imaging. I get all my x-rays done here.

I have used Fair Oaks Imaging Center for years and always have received top notch h care from the moment I arrived!

Appointment reminder was good. Technician was friendly & respectful of my needs. Procedure was very quick. Longest time to make cdoetsch. Should have been give the opportunity to update my file before my appointment - took a long time to update info that was 10+ years old. read more

The appointment was easy to make. I was able to get an appointment fairly quickly . The technicians were professional and I was seen on time! read more

Easy scheduling and rescheduling process. Extremely efficient from check-in through exiting. The slowest part of the process was Me! My filling out the forms and getting changed! The team is very efficient and extremely friendly and professional. read more

I've been to many imaging places in the area--I had a better experience here than many of the other ones. Front desk staff was friendly, everyone was punctual, the test was quick, tech was super friendly, IV didn't hurt, got results same day. Other places I've felt like I'm in an assembly line but not here. Highly recommend. read more

Came here for my first mammogram. Easy process from setting up appointment to check-in. I enjoyed the tablet that had most of my info autofilled. The technician Melanie was super friendly and gentle making my first experience very comfortable. Can't wait to revisit annually read more

Fast service. Had a CT Scan. The technician was awesome. The stick for contrast was very good, barely felt it. I felt comfortable. I asked for the results on disk and it was provided within 10 minutes. read more

I live 2 hours away but this is one of the few places my insurance is cool with. The ladies at the front desk are very kind, welcoming, and helpful. The staff that does your CT scan are wonderful, helpful, upbeat, and kind. I felt like I was in good hands while getting my scan done. The facility is clean, wonderfully decorated, and easy to access. It's worth the 4 hours of car time in my opinion. read more

Friendly staff. No long waits. Respectful of your privacy. Quality care with no hassles.

Timely appointments, timely admission process, great staff loved all of it. Was going to take 4 months to get in for the same tests at Fairfax Radiology. I'm done with those folks. Your my new radiologist. read more

Facility seemed old and a bit shabby. Then they did NOT send me a bill, or otherwise try to contact me and instead referred me to collections. I have never before been referred to collections - ever. So, rather than try to contact me they opted to jeopardize my exceptional credit score. There was also an 18 percent collection fee! I explained that I had purchased a home and moved after the appointment, and never received the bill, but they refused to waive the extra fee. Will look for a service with a more updated billing protocol next time. (not sure why it says i'm in San Fransisco. I'm in Fairfax, VA) Update - staff was otherwise fine and friendly, etc. read more

Radiology and diagnostic services.Great people working here.Very caring and very kind! I been visiting this facility for many years and I will recommend to anyone. Thank you so much for your service! read more

This location was very on point and it felt like a revolving door. Every one was efficient and friendly and very patient when there was a 'kink' in the process and worked with me to get my scans accomplished. Well oiled machine and so friendly. Just really good, confident, reliable, and accommodating to your needs. read more

I came for two ultrasounds and a mammogram! I was greeted in a friendly manner and had great service! The techs are great and make you feel at ease. I love this place! read more

Reston r center is excellent for everything for cat scan and x-ray that I used recently. Staffs are very kind and knowledgeable. This the best place to visit for cat scan and mammogram and Xray etc. read more

I have used the services of Fair Oaks Imaging Center since 2000 for mammograms, x-rays, and ultrasounds. They are comprehensive and the technicians are helpful. The only con is the front desk staff, they could use training in customer service to include greeting those coming through the door, relaying that they will be with someone standing at the window as soon as possible, shorten wait time to check in, etc. read more

I've been here several times over the past years. I was there on 09/01/23 at about 11:00am. There was about an hour wait. I came back on 09/04/23 at 8:00am when they opened for a chest X-ray. I had the chest X-ray and was out of there at 8:10am. Very cool! The people there are nice, and I've always been happy with the service. Correction, the dates were Friday 09/08/23 and Monday 09/11/23. read more

They are thorough, professional, friendly, and efficient. The best mammogram experience I've ever had has been here. I love that they don't make you wait long in the waiting room, and they don't make you wait long for results. read more

I had a ct scan today and I was nervous as anyone would be. However, the two technicians that I had were extremely kind and calm. They put me at ease right away. I really wish I remembered their names because they had such a great bedside manner :( I highly recommend Fair Oaks imaging to anyone in need of it! read more

Pleasant waiting area and helpful front desk staff. Technician was knowledgeable and considerate of patient comfort. The appointment was on time and efficient. Thank you! read more

This place is so welcoming. Everyone working there is friendly and professional. I love the email that let's you "Pre-Checkin", saves a lot of time once you are there. read more