This place is great, especially during the pandemic. You can get your ultra sound's here (the phone…read morescheduling system on the other hand is a give or take). My spouse, used them to get ultrasounds done. They allow the spouse to come in with you still! The sonogram lady was thorough and did her shots quickly. Sometimes it was a bit uncomfortable when she would poke the belly with probe to make the baby move a bit. But overall the process was friendly and efficient. They print of photo's for you and some apt give you a cd to keep.

I discovered Reston Hospital's Women's Imaging Center thanks to my GYN. Because of COVID-19 I had…read morebeen a little delayed by a month in getting my mammogram done, and when my regular place told me it would be toward the end of January before I could get my annual mammography I decided to check them out, they were able to get me in within a couple of days just for a screening. So they are affiliated with the hospital their location is in one of the external buildings not directly connected to the hospital. Check-in was fairly simple, and all of the staff I encountered were super nice. Bonus, even with the curved mammography instruments generally I still feel like my breasts are being placed in a vice, not this time!! Seriously this was the least uncomfortable mammogram I've ever had. Certainly glad I discovered this place and even more relieved I was able to get in quickly for a screening. And yes everything looked a-ok.

Receptionist are not supposed to demand money from a patient. I don't mind paying a co-pay or even…read morewhat l owe, but normal procedure is to bill the amount. When I asked to be billed, he acted like it was policy to receive full amount of money. After asking to talk to the director and the receptionist double checking to see if I met my deductible, I was admitted. All this could have been avoided if the receptionist would have paid attention and was nicer about it.

I had an okay experience. Setting up an appointment was kinda clunky, as even after giving them the…read moreorder by the doc in person, I still had to call later to setup the appt and had to repeat all the info in the order. The wait time on the day of was not too bad, and the tech that did a sonogram was efficient and skilled.

Shelia was so helpful during the check in process. The facility is very bright and modern in the…read morewaiting room and even back in the labs! I did not do my pre paperwork but they had new iPads for me to use to fill out my questionnaire. I came early for my appointment by 30 minutes and they were able to work me right in. After filling out my paperwork I think I waited only 5 minutes. After being called back I was so happy to see this lab had Siemens Healthineers machine for my CT scan!!! Quality equipment! My technician talked me through what angle to hold my body at and then she left the room and the machine ran its scans. Quick and easy under minutes! If I have to get more imaging done I'm definitely scheduling here!

Aggressive billing and intimidation before insurance review!!!…read more I scheduled a standard, non-contrast shoulder MRI at Fairfax Radiology in Herndon expecting a routine outpatient imaging-center experience. What followed was deeply concerning. After the MRI was completed, I was told I needed to immediately pay a few hundred dollars based on a bill in the several-thousand-dollar range, before the claim had been processed by my insurer. My deductible has been met, and I am responsible only for a percentage of the contracted rate. When I asked whether the charge had been run through insurance or requested clarification, the interaction escalated. A senior staff member became confrontational, insisted I "should have paid before the MRI," repeatedly demanded my credit card, and attempted to pressure me into paying an unverified amount on the spot. When I declined and asked that the claim simply be submitted to insurance -- which is standard practice -- the response was intimidating rather than professional. For context, in Fairfax County the typical rate for a freestanding, non-contrast shoulder MRI is far lower than the amount quoted. Presenting inflated gross charges and pressuring patients to pay estimates before insurance adjudication is unacceptable. What concerns me most is that this does not appear to be an isolated incident. Other patients have reported overcharging, lack of upfront disclosure about billing classification, pressure to pay estimates in advance, and prolonged delays in refunds after insurers determined little or nothing was owed. I am perfectly willing to pay what I legitimately owe after insurance review. What I object to is opaque pricing, aggressive collection tactics at the front desk, and intimidation when patients ask reasonable questions. Patients deserve transparency and basic professionalism. Unfortunately, this location demonstrates a pattern that falls well short of that standard.

From check in to the procedure, the service here was remarkable! I am used to being treated as…read more"just another patient" at pretty much every healthcare facility, but the staff here make sure you are comfortable and have nice attitudes. I was initially nervous and afraid of getting a mammogram at first, but they were reassuring and made me less nervous. The wait also wasn't bad at all. There is a good amount of parking spots up front. Located on Elden St right next to FFX parkway.

It's hard to review a health care facility but my experiences are always great when I come to the…read morebreast imaging center on Elden street. I've been going to this practice since 2016. While, mammograms are a very nerve -wrecking and uncomfortable experience, I know I'm in good hands when I come here. I never wait more than 15 minutes to be seen and the waiting room is very comfortable, relaxing, and welcoming. The two ladies at the front are always very professional. Before your mammogram. They have someone who comes out to welcome you and take you to the back with instructions on how to disrobe. I was welcomed by a friendly African American woman ! Then, in the waiting room, there are goodies including mints and lip gloss . I always take several of them for keepsakes lol Goldie was my tech and she made me very comfortable. Today, I think she knew how scared and panicked I was. But, we got them photos done. Melissa did my ultrasound again this visit and she is very nice and listened to my concerns. I'll be back in 6 months for another mammogram and I'm confident my experience will be great.

Overall this Loudoun office for imaging radiology was very convenient to use! Walk in for the xray…read moreexams and online central scheduling for ultra sound. Waiting not even 5 minutes after manually reviewing insurance information and re reviewing info from online checkin. Debrah at the checkin office was very professional and efficient checking us in. Would visit this location again!

I went in for two ultrasounds. The tech that rendered the ultrasounds to me was courteous and…read moreprofessional, took the time to explain things thoroughly and answered all my questions. I can highly recommend Loudoun Imaging Center in Ashburn, VA.

They always run on time, the technicians are pleasant and friendly and the whole operation runs…read morereally well. I've never had a bad experience there!

They got the job done appropriately and accurately. The doctor's analysis was done quickly and sent…read moreto my doctor very timely.

The people are nice and friendly but their service is the worst I've ever experienced. It's been 6…read moredays since my MRI and there is no evaluation available. I've called 3 days in a row, every day their message says greater than a 10 min wait and every day I have selected the option for a call back -- never got a callback! Every day I call again and wait on hold for 30 to 40 minutes and when I speak with someone they say it has not been read but it is STAT and should be read in the next 4 hours. Every call has a survey for their service but they only ask if the person I spoke with was friendly and caring. They never ask about the wait, the response, or the delay. If you want a timely report on your health then stay away -- stay far away!

Everything went very smoothly Miss Tanya took my call and…read morescheduled me within the hour of me calling the same day to schedule!!! Wow!!! I was greeted with kindness and respect. All of my information was in the system; I just had to do some forms for the visit and provide my order, ID and insurance card just in case to confirm. The environment was calm and inviting. 5/5 I would give more stars if I could!! The staff are friendly and patient with you. Bring your family and friends to this Fairfax Radiology location. Destiny my X-Ray tech was amazing and sweet, professional, and patient! You will be very pleased! Context: I have gone to other locations for MRI and X-Rays in the past and this place does X-Ray appointments!!

50+ minutes on the phone with three people and lots of music to finally make an appointment. Then…read moreFfx Radiology cheerfully notified me by email that my appointment was "successfully cancelled" for no stated reason and added "We look forward to seeing you!" No one answered at the patient relations office, although I did get a return call. Not very helpful. If the windows are broken, what is the condition of the equipment inside?

Both my neurologist & my surgeon sent me for an MRI check-up to to get a current look at my…read moremigraines & my neck from my ACDF surgery. These visits are regular for me, so no big deal. When you call the imaging center they give you a choice locations and I always love to Tysons location because it's easy to get to, it's newer, clean and the staff is really friendly. They are open late & I chose a late evening appointment, 9:45pm, becuase I love going at night. It's peaceful, not busy, & you're in and out really quickly. The girl at the check-in desk was not friendly, or hospitable at all, but the girl & guy performing the tests that night were both phenomenal, friendly, fast & efficient & they totally made up for it!

This was the easiest X-Ray we have had thus far. The staff was very nice and professional. The…read moreX-Ray tech was kind and quick. Results were given within hours. We'd definitely recommend this facility.

Was forced to select one star to create a review however the experience doesn't deserve that…read more Upon entering this establishment the door slams behind you creating a jarring welcome which startles each person who enters. There are no human staff to assist clients. The waiting room has an automated check-in kiosk and TV with a Quest video on constant repeat. Cleanliness is not what one would expect for a medical testing business. My first human experience was a dreadful encounter with the caustic and impatient Tiffany G. This employee wins the honor of being the most unhelpful and dismissive person, in a customer-facing position, I've ever encountered globally. That says a lot given that I've spent a lifetime traveling the world. Tiffany has no interest in assisting a first time visitor. Instead of being welcoming and helpful, one feels the immediate verbal abuse and shaming. "You people need to come here prepared." followed by "You needed to be prepared." At the end of the procedure, instead of answering a simple question regarding the verification of both vial ID numbers a question is hurled back "Didn't you hear me to check the number on the vial?" Be warned: if you arrive without already knowing exactly where to find your Q number, you may be sidelined and made to feel like a burden rather than a patient. Questions are met with irritation, not answers, and the entire process is handled in a way that is unnecessarily stressful and demeaning. It's remarkable--and unacceptable--that the routine procedure of peeing into a cup, for a pre-employment drug test, could be turned into such an unpleasant ordeal. Don't expect customer service at the Herndon Quest location. After this experience, if I am ever required to patronize Quest Diagnostics I will travel to another location.

They are unbelievably slow to get patients in the door. I showed up as a walk in and waited 2 and…read more1/2 hours before calling it quits. Whatever, I knew the risks of choosing to walk in, but they should really just not allow walk in's. After scheduling an appointment and returning later, I still waited in the lobby for an entire hour past my scheduled appointment time. People have jobs, lives, things to do. It is incredibly unprofessional to keep accepting appointments when they are incapable of accommodating them. I would avoid this location if at all possible.