I'm disappointed with the customer service I received at Great North Dental. As a new patient, I…read morewas very clear from my first visit that I only wanted work done that would be covered under my dental benefits. I repeated this concern multiple times and was told they understood. After my initial consultation, they recommended several fillings for cavities that weren't causing any pain or issues. I agreed to schedule appointments only because I had confirmed my coverage requirements with them. At my last appointment, I was informed that I owed nearly $600 because my insurance had reached its yearly maximum. This came as a complete shock, as I had specifically asked them to monitor my coverage throughout treatment. Now I'm facing a significant unexpected expense and cannot receive any dental care, including routine cleanings, for the remainder of 2025. While I understand patients bear some responsibility for knowing their coverage, good dental offices typically track this information for their patients throughout treatment - especially when the patient has explicitly expressed this concern multiple times. A simple insurance verification before each appointment could have prevented this situation entirely. The lack of communication and follow-through on something I made clear was important to me reflects poorly on their customer service practices. I cannot recommend this office to others who want a dental practice that prioritizes clear communication about treatment costs and insurance coverage.

Not the office to come to if you have an emergency. Came in with a broken front tooth crown , and…read morewas told I am just going to have to "walk around looking funny" until I can find a dentist. Save your self the time unless you're an existing patient. Elderly female with glasses at the desk openly admitted to me that there is a waiting list of over 250 people that they aren't even looking at.

These guys are like family. Wouldn't think of going anywhere else! Even my little ones like going…read moreto see Dr. Cooper.

Stay far away from this dental office! Office staff is rude and refused to file my claim with my…read moreinsurance even though my visit was when he was still accepted my insurance. I went to a new dental office today and learned that I have 8 cavities that he never bothered to fill. He has no hygienist either, so he is doing cleanings. At my last visit, he spent the whole time lecturing me about flossing and didn't even really clean my teeth. He has also dropped all insurance except for active duty military - he must be getting ready to retire.

I like Dr Mercer, he is very good at what he does and his hygienist is very nice. My family has…read morebeen going there for years. The location is right in the center of town. I have been to lots of dentists over the years and he is one of the best. He tells you what you need and doesn't try to push anything on to you.

This dentist ONLY serves at Algoma Public Health. Retired from this practice & not available to…read moregeneral public unless qualified for Ontario Dental coverage. She is good & excellent at this vocation.