They are absolutely generous and very friendly enjoyed my stay. It was last minute they were very…read moreaccommodating.

Came into town to visit my aunt and we went here to eat....twice! THE BEST authentic Cajun…read morecooking. Great food, great service, great prices. Very much frequented by locals.

I live locally to this casino. I prefer to stay local to help with the local economy but in the…read morepast few years the casino has been losing customers, I would say close to 50% over the years. The slot machines seem to be getting tighter and tighter. They don't play with you, meaning, give me a little, I'll give it back, don't take it all in a couple hours if not sooner. Another thing that a lot of regular customers complain about is that they are bribing people to come with all the drawing giveaways and vehicle drawings. Let the machines play and the people have a enjoyable evening. As soon as a night's evening giveaways are done the place empties out. Let the machines play with the customer's, let people have an enjoyable evening. In most cases, people leave pissed off not at themself for being stupid and losing too much, but pissed at the establishment for ripping them off.

Late Sunday night in a business trip and my colleagues felt we must visit a casino. With no other…read moreoption in sight we decided to go here. The place is off the beaten path and tucked away but not difficult to locate. The casino entrance was closed so we entered through the hotel. Being that it was Sunday the crowd was a bit more senior I'm assuming because a lot of us had to work in the morning. I took my turn at blackjack and the slots. After the rollercoaster of wins and loses I walked away with an extra $300. I'm not in this neck of the woods often but I would recommend a visit.

The Quality Inn located at 1819 Main Street in Franklin LA is in need of serious repairs and new…read moremanagement OR demolition/closure. My family stayed here years ago when it was managed by the previous owners and with new ownership there has been a 180-degree shift in the quality of the property and amenities available to guests. Key issues include: *The towels were thin and practically transparent in addition to being rough. *The carpet was dirty with visible signs of trash on the stairs. *The microwave in our room was so horrible (including RUST) that it should be thrown into the dumpster. When my husband complained, the guy at the front desk said that he would "repair it the next morning." *There is a dank, humid smell throughout the property. *Staff shared that the pool has been inoperable for 7 years! *The 'complimentary breakfast' ONLY consisted of a few pieces of fruit, bread that looked stale and a self-serve waffle station. We had booked a 4 night stay and left immediately after only one night. It just felt unclean. When I informed the clerk at the desk that we were shortening our stay, he simply said, "Ok, I will refund your money." He didn't ask if everything was ok nor did he ask if there was anything he could do to improve our stay or change my mind. I believe that he knows this location and what's offered are substandard and not worth the cost of a one night stay! TO THE OWNERS: DO BETTER, MAKE IMPROVEMENTS, CLEAN AND SANITIZE IMMEDIATELY OR CLOSE THE DOORS!!

We as people need to NOT support establishments that don't value you and your business especially…read morewhen you are inconvenienced. I have come to the very establishment for 19 years as it's one of the only two hotels in town. There was an issue with the tub and it soaked my room's floor including my dress that hung in the closet. Though we were given a different room, no other accommodations were offered. Upon speaking to the manage, he only offered me $10. The amount of money he offered was less the issue than his nasty attitude. He then asked, "What do you wan, a free room?" It was not even a thought in my mind or my question, but I said ok. He then said he couldn't do that and the most he could offer me was $15 off my room. (That wouldn't even cover the cost of my dry cleaning.) I went on to say I will take it but I will be reporting him and he said well report me and I won't give you anything. I am not prejudice by any stretch of the imagination, but I can't help but wonder i I was a person he felt had more influence on his business, would he have responded differentl. I wasn't rude, I was calm and respectful. He was hostile and disrespectful from the beginning. I didn't mentio, I paid for my room, up front in cash. Additionally, he refused to allow me to dry my clothes in the hotel after his pipes leaked on my clothes. If you're in this town, stay in the next city over! They don't respect you, but will take your money. I will also make an official complaint to the corporate office and if I could cause him to forfeit his franchise I would do it. The customer is why he has a livelyhood. Respect is essential.

This is the second time we have stayed here and probably won't be the last. The check-in was smooth…read moreand easy. We had a downstairs room, which I thought would be loud, but surprisingly it wasn't! We were two doors in, so right by all the action. Only four stars because the beds were uncomfortable, and really, $13 for a continental breakfast that nearly every other HGI hotel has for free. No pancakes, no waffles, just fruit and warmed-up dishes. I'll save the money next time and go up the street for a real breakfast.

Great place to stay ! Rooms are beautifully spacious. Tasha the waitress was welcoming and…read morepositive energy vibes . She made delicious Bloody Mary's for breakfast. Dinner was delicious as well and bartender made a spicy margarita. Very well made. I Wanted more but the bar closed at 10pm. Heated indoor pool and spa as well. I have to admit this holiday Inn was a great place to stay. I was kinda hesitate but this place made me feel truly welcome. The front desk gentlemen in the evening was very nice and helpful. Too bad Texas can't have this kind of service .. I will defiantly coming back..

Checked in with no problems, they have digital keys available and the staff is nice. The process…read morewas quick and I got to my room (picked which one I wanted on the app) and the room was clean, roomy, and what I've asked for. Everything was as expected and it was very quiet. I am glad to be here because the price point was good too. I've been to a lot of hotels but this one is probably the most valued. They offer sugar cookies and coffee/tea upon check in even when it super late at night. They offer breakfast from 6am-11am which is an abundant of time to ensure you try out their biscuits and gravy. The orange juice wasn't even watered down and taste just like the ones you buy from the store. I also liked how the staff offered me a water and snack when I checked in due to my status with Hilton. Overall, I felt like this is the best hotel and I 100% recommend it.

The cleanest... most comfortable hotel we have been in since Covid!!…read moreModern and upgraded. Walking in we were greeted warmly... even fresh chocolate chip cookies and lemonade. Excellent recommendations for local cuisine dinners. Room was spacious.. spotless.. medium soft bed with plenty of pillow options....very quiet. Refrigerator has a freezer section as well! Breakfast was hot and wide variety.. A bit tricky getting into the parking lot ... one way streets!

I was going to a concert at the Cypress Bayou Casino but the rooms were sold out there, so I booked…read morea room at this place, seeing it was the next closest hotel. I was very satisfied! We got there before check in time but they let us into a room about 1 hour early. It smelled like it was freshly cleaned (really - it smelled like Pinesol for the first few minutes) and there were M&M minis on the bed for us. Clean bed, clean bathroom, and the heater worked fine. We were at the end of the hallway on the second floor, right next to the stairs and were worried it would be noisy, but there were no problems with that. The front desk staff was helpful in giving us a couple maps and pointing some places out. It was our first time in Louisiana. Big plus was the free shuttle to the Cypress Bayou Casino from 6PM to 2AM. We were only at the hotel since it was close to the casino so this was very convenient! The shuttle was a van and it was ready for us on the way there and right there when we got out of the concert. Helpful and friendly staff, clean room, free shuttle to casino - pretty good!

I just don't know where to start.... Do yourself a favor and just don't stop here, save your money…read more The room had a odd odor and the sheets had stains. There were no curtains, just blinds and one of the lamp shades was completely mangled. Not to mention the closet door wasn't connected to the frame. The sink was slow to drain and I'm not sure the bathroom had been cleaned. We were at the Casino for a concert and ended up checking out the same night we arrived. Pitiful, sad and very drab place.

Clean rooms, safe area with well lighted parking. Free breakfast with reasonable daily selections…read more Housekeeping very helpful, picked up dirty towels daily and replaced. AC did leak on carpet that caused dampness, but at least it was cold air on hot days.

Read my review on Google. Tried to copy and paste but didn't work and way too much to retype…read more Especially if you have kids and or an ESA animal. Plus just noticed management only acknowledges the good reviews but ignores the bad. If red flags were a physical place, it'd be here. Worst place I've stayed at by far.

I had a very pleasant three day stay. The rooms were clean and organized. The staff was very kind…read moreand helpful about local points of interests. The free breakfast was pretty good. On Monday night they had free gumbo which was delicious.

The staff is friendly and the common areas of the hotel are clean. Our room was okay and the beds…read morecomfortable, however room 303 was not very clean. The carpet had stains, one of the bed skirts looked like it had coffee spilled all over it (hoping it was coffee and not bodily fluids ), there was trash under the bed and chair, the bathtub had moldy caulking. If the rooms were kept a bit cleaner, the hotel is a decent place to stay for the price.

When we were here, the hotel was going through a remodel. Our room was really nice, but the smell…read moreof paint and chemicals I couldn't handle so I went down and ask Ambrosia she was at the front desk. If she had any kind of air freshener or candle or something I could put in the room to cover the smell. Ambrosia said why don't we go up to the third floor and see if it smells up there. And it didn't so she moved us to the third floor which was super sweet of her to do this. So I recommend staying here because the staff were so friendly.

Staying for the resident cat named Mama. Love this hotel so much - staying one extra night!…read moreBeautiful, clean hotel. Locally run with friendly staff, great complimentary breakfast and comfy pillows. It has the feel of a small business. There is also a pool that I plan on using later today. The staff members are so wonderful and provide great recommendations of things to do in the area. Located conveniently off a highway on Breaux Bridge, this hotel is a great place to stop and recover from long travel days.