Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

I would recommend this animal hospital to anyone! My dog is normally sensitive and fearful but the…read morekindness from the vet and staff have made him more comfortable. Dr.Chun is a very skilled doctor. I would give 10 stars if I could!

Fairfax Veterinary Hospital is an exceptional choice for anyone with a dog who is fearful or…read morereactive at the vet. They are a truly Fear Free practice... not just in name, but in the way every member of the team moves, communicates, and makes decisions, and in the way the physical environment is set up. Their commitment to preventing dogs from going over threshold is 100%. We enrolled in their Calm at the Vet series after a terrifying blood draw at a previous clinic left me worried my dog would need full sedation at the vet forever. The program includes six visits with a skilled veterinary technician, written materials, videos, and (very importantly) homework. Katie, our vet tech, was talented, knowledgeable, and incredibly supportive. She tailored each session to my dog's pace and to my own skills and understanding, offering spot-on coaching every step of the way. Today, at our final session, my dog cooperated with a blood draw without restraint and without even a lip curl. A year ago, he had a full-on panic attack and the vet recommended we proceed anyway, which I regret consenting to. The difference in practice and the transformation in my dog's reactions is remarkable. The clinic environment is calm, quiet, and intentionally designed to reduce stress. The team uses gentle, consent-based handling, watches body language carefully, and never rushes or forces a dog into something they're not ready for. I also felt supported as a guardian--they treated me as a teammate and made veterinary visits feel doable again. If you have a fearful, anxious, or reactive dog, this practice is a gift. I cannot recommend them highly enough.

The staff are so caring and professional. Their priority is clearly the comfort and wellness of…read moreboth the animal and the owners. This veterinary practice is the best I have ever experienced! We lost a beloved pet and they were honest, patient, kind, and supportive even checking in weeks after our loss. I will never take my pets any where else!

We adopted a 2 year old Shepherd/Hound mix a couple of months and this place is awesome, even in…read morethe midst of a pandemic. Our visits have been socially distant and I appreciate that they take COVID very seriously here. We brought our dog to the parking lot where they attached him with their leash after we unhooked ours and took him inside for the exam while we waited in the car. They called us and let us know how he was doing and asked us if we had any questions. Dr. Mullins was VERY thorough with her explanations and answered all of our questions every extensively. The staff is all VERY friendly here and I can't see ever going anywhere else.

A pattern of gross negligence and fraudulent billing practices!! Incompetent staff sends wrong…read moreestimates and than claims I opened wrong file and even lied on phone and stated they were management. No remorse for 3 different estimates for same procedures just excuses, Would avoid them at all costs and canceled my dogs surgery and wish I could give NO star at all!

The doctors and staff are so helpful and knowledgeable. The vet techs are also appreciated ,kind to…read morethe animals and a FIVE star recommendation is well deserved. Thank you for the compassionate care for our loved pets and the top medical information/skill your staff has.

And we're back. I can't express how grateful I am to these wonderful people!!! They are all so…read morefriendly, genuine and just loving people towards everyone including my birbs. The Dr is amazing and reminds me of Dr Doolittle having a great relationship with animals. They are extremely reasonable with pricing and I support them even more buying stuff for my pets there as well. My Cockatoo and African Gray are healthy, happy and thanks to the Dr's advice and guidance will be very happy.

We can't speak highly enough about the care we received in our home when we had to make one of the…read morehardest decisions any pet owner must make. Doctor Adriana was very kind and respectful. She explained everything our eight year-old dog would experience as she prepared him and us for euthanasia. She answered all of our questions and sure that we were comfortable and our pet was comfortable throughout the experience. We did not realize that this service was available until our puppy's oncologist recommended, "Laps of Love". Having this done in your own home, and our case, our backyard, where he played, was the perfect choice. The thought of saying goodbye to our dear little boy and a vet office. Did it make sense once we learned about, "Laps of Love". Dr. Adriana was lovely and we could tell that she sincerely cared about our pet and made a very hard event for our family very relaxed and as positive as we had as much time as we needed with our Suni before and after his death. Our dog could not have been in better hands. This type of service is badly needed one. Our oncologist recommended them to us.He told us that he had used their services for,his own dog and was very pleased. That's pretty high praise coming from someone who has to euthanize pits regularly and in a clinical setting . As soon as we learned that this was available, we knew it was the only option for us. Our dog was sick for a number of months and we imagined the end to be inside a sterile office. Being able to take our time in our backyard where he played so happily for eight years, brought us a great deal of comfort through a very hard thing. Do not hesitate to use them. Every pet owner should be athat this option is available.

Our beautiful baby girl Ravioli was diagnosed with a rare glioma brain tumor and was given 4 weeks…read moreto live. She defied all odds, with truly a miraculous recovery for over 15 months until she relapsed and then fought again for another 6 months. After nearly 2 years of fighting, the time came to end her suffering. I knew I wanted to bring her that peace in our home where she would not be frightened or anxious like at the vet's office, so I researched options in the DC area and found Lap of Love. Words can't describe how thankful we were for Lap of Love and Dr. Kelly Naughton. When I first reached out to Lap of Love, the associate explained the process to me and was professional and kind as we booked the appointment. Dr. Naughton was beyond gentle and made a horrible experience as peaceful and kind as possible. She explained everything she was doing, always checking in to make sure we were ok with each step and that our Ravioli was ok. She took extra time to ensure Ravioli would not have any adverse reactions like seizures due to her brain tumor, which we will forever be thankful for. Her compassion and care were truly excellent and so calming as we said goodbye. She gave us a container with a little lock of her hair and made a paw print keepsake that we will always cherish. Thank you, Dr. Naughton, for the love you showed our family and our little girl. We will forever be thankful.

The care by Dr. Puentes for my poodles ear problems was excellent…read more HOWEVER, I was sent home with a medication and chared $50.00. Its available on the internet for $21.00. I feel cheated by the corporation which bought out the privately owned Pender. Its now all about the money.

My guinea pig, Patches, was in bad shape. He had stopped eating, drinking, and he had big gas…read morebubbles that were reflected in his x-ray. Things weren't looking so good, and I had to make some tough decisions. Do I keep him in the hospital possibly subjecting him to even more pain, or do I take him home and continue caring for him in an environment he knows and feels comfortable, or should I go down the dreaded and unthinkable path.....euthanasia. Dr. Shearer was so great! She took a lot of time with me going over the options and explaining the implications of each. I never felt rushed which allowed me to mull things over carefully. Micheal was also fantastic, and he too spent time talking me through the situation and the options. He is also an awesome teacher when it comes to giving medicine, and I got it the first time after his demonstration. I am now a pro! Pender was willing to support me in any decision even offering to put me on an affordable payment plan which allowed me to choose the amount & timeline of the payments. Devin explained this with clarity and compassion which brought me much relief. Ultimately, I decided to take Patches home to continue caring for him and giving him the medication prescribed by Dr. Shearer. Four days after the start of all of this, Patches is on the mend and doing great! I have been taking my pets to Pender Exotics for a couple of years now, and I have always had a good experience. From regular check-ups to emergency situations, I highly recommend Pender.

Wow... I realized today I didn't know what a "good" vet experience was until I came to Vienna…read moreAnimal Hospital. You really don't know what you don't know. I've had a terrible experience with another vet in Fairfax and decided to give this place a try after 2 people recommended it. The doctor allowed me to be with my dog as she checked up on him and treated him. Both the doctor and the staff tried their hardest to ensure my dog was feeling comfortable by giving him treats so he could warm up to them, and some gravy to distract him as they were drawing blood. The doctor was also courteous, patient, clear in communication and explanations, and ensured that I was also comfortable along with my dog. At the previous vet, I had to be the proactive one as they did not check my dog even for regular things due at an annual checkup (e.g., heartworm) despite taking my dog in for the annual checkup. Moreover, they didn't notify me of vaccines that were set to expire in a couple weeks. At Vienna Animal Hospital, the doctor spent time with me to go through my dog's medical record and vaccines, pointed out which ones that were set to expire soon, and which ones she thought wasn't needed. She didn't push me to buy things I didn't need or want. It was overall such a great experience. Very happy with the care here!!

It should be no star at all for this business. We began to have Vienna Animal Hospital taking care…read moreof our two dogs and three cats starting at more than twenty years ago. My pets were lucky because for about 12 years they had Dr. Wolf who was absolutely professional and compassionate. Unfortunately, Dr. Wolf passed away when my youngest ca, Paung, was 8 years old. About 9 months ago. Paung was diagnosed with hyperthyroid. The drug they gave us to control Paung's thyroid was expired. I didn't notice the expiration date until 5 days later. So for 5 days my cat was taking expired medicine. After that I decided to try to get the same medicine form Amazon, but it required the vet to fax in a prescription. I called the Vienna animal Hospital to remind them to send in the prescription, the receptionist said they would have the Dr. do it. But a week passed and nothing was done, Amazon finally sent me a notice saying the order was cancelled. On March 20th, 2026. Paung, who was almost 17 year old, was exhibiting signs of pain. We thought he was having constipation since he had a few similar episodes before. But this one seemed to be worse. So we made an 8:00 a.m. appointment with Dr. Chervez at Vienna Animal Hospital. We arrived 5 minutes early. As we waited, we saw three other 8:00 a.m. appointments being admitted into patients rooms. 5 minutes passed 8:00, my husband asked the receptionist what was going on. She said since we'd arrived 5 minutes early, it was normal for us to wait. Meanwhile my cat was distressed and crying constantly. Another 15 minutes passed, we asked if the Dr. was available, they said he was, just delayed. We didn't know what that meant. Was he there or he had not arrived yet. But the receptionist didn't seemed to know. We finally decided to leave. On our way out, I told the front desk that they were not very professional. They answer was "OK" with a shrug of their shoulders. We had to go to another vet since Paung was obviously in pain, but there was no appointment available until 1:00 p.m. It turned out Paung's kidneys had failed and he was euthanized 2 days later. Our hearts are broken because of the passing of a beloved pet who'd given us love and comfort for more than 15 years. But what we are having a hard time to accept the fact that Vienna Animal Hospital had made Paung suffer unnecessarily in the final days of his life. I don't believe they have the uttermost professionalism, compassion and empathy required as a veterinarian hospital.

We take our 4 pets (2 cats and 2 dogs) to this VCA location. The Vets and vet staff are lovely,…read morefriendly and handle my feisty orange cat very well. We always have pleasant and quick visits here

I've been here twice now. They have very pleasant people working here. Not much of a wait either…read more The office could use a facelift but otherwise, it's a warm, welcoming environment. They also partner with the shelter we adopted some of our dogs and cats from to give a free first check up and a bag of goodies.

went to the vet for some preventative care for my 1yr old cat. she is a very anxious and easily…read morescared cat, but Dr. Bolton and the assistants were very sweet and accommodating, letting her hide in a towel during vaccines. the staff had excellent recommendations for cats' health. i will be returning when i need to! there is a sign on the front door saying please wear a mask! i wore one but not sure if it's still mandatory. i would to keep everyone safe!

I gave two stars because I do think they genuinely love cats. This is one of the most expensive…read morevets that I have ever been to. My cat was having diarrhea problems. They recommended we go through with bloodwork. The bloodwork and stool sample was almost $500. I thought that was very pricey. He just needed a diet change. Personally I won't be back just because it is important for me to feel that I'm not being taken advantage of in regards to money.

We've tried several vets in the area for our pets and we've felt Dr. B at Town & Country to be the…read morebest around. The staff are thorough, responsive, and truly animal lovers. While we no longer live close, we still bring our pets here because we know it's the best place for their care.

Friendly and knowledgeable care. We have 3 dogs and we are always needing something--from nail…read morecutting to teeth cleaning and check ups--reasonable prices and fantastic staff.