Sleeping Room Good: Pretty carpet. Beautiful sheer fabric in curtains. The Sleeping Room NOT GOOD: Noticed upon entering: Spot painting: different paint sheen in the new vs existing paint, in ceiling and wall(s). Smelled damp & old, probably from the noisy window A/C that repeatedly kicked on with enough noise to wake up persons there to sleep. Two thermostats had no instructions which was the one that actually operated said window A/C. No bag in the ice bucket. Vertical line in center of screen, top to bottom. No clue where the light switch over the coffee pot cubby--not good for sleepers who don't want a lit room to sleep. Only one chair for multiple guests. At nighttime, curtains' tops, bottoms, sides edges showed the very bright light, same as if it were (very good) daylight, so hard to tell during sleep it when it was day vs night. No clock. Bed was uncomfortable. Bathroom NOT GOOD: Dim lighting so need to bring your own lamp with tested lighting good enough to apply makeup. Black shower wall--contributed to the poor light level & impossible to see if clean. Toilet was not comfort height - not good for handicapped & seniors, mgt needs to consider whether this budget saving and catering to kindergarteners is justified. Breakfast Bar Good: Clean. A waffle machine. A bottle of Tabasco hot sauce. Both booths and tables seating. Booths looked new. Scrambled eggs had something added. Caffein tea. Bold & decaf (or at least that's want the pots were labeled) coffee. Nice permanently installed wall sign with the different breakfast hours for M-F vs (closes an hour later on) weekends. Hand Sanitizer installed on the wall. Breakfast Bar NOT GOOD: Two types of pre-made soggy breakfast sandwiches: 1) a croissant with sausage & cheese; 2) fried egg & swiss cheese on a English muffin. Only 1 waffle machine. Not 1 piece of fresh fruit. Coffee machine labeled "bold" was weak. Parking Lot Good: Well lighted at night for security. Service & Management NOT GOOD: Upon arrival and when checking out, no agent at the desk. No obvious manager seen. Unacceptable considering the above. Service & Management Good: Is a SMOKE-FREE hotel, and a sign was posted saying $300 charge for smoking in the building (was the reason we chose this over the nearby Hampton Inn which had both smoking and nonsmoking rooms, presumably using the same HVAC ducting). We never detected any smoke scent either. read more

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Check in was very unwelcoming, no smiles, not even a glad you are here. Didn't recognize my status as Platinum Elite at check in, was like they were doing me a favor to talk to me. Room was small by Fairfield Inn standards and there was actually a hole in the carpet! Not at all like I've come to expect from a Marriott property! read more

I stayed here for one night on a recent road trip. The room was clean, the bed was comfy, and the front desk employees were nice. Everything that you want and expect from a mid level chain hotel. My only issue was the room I was given. Room 123. I was right next to the elevator and ice machine. So i heard people coming and going all night waking me up. You wouldn't believe how many people get ice at 2 a.m. on a Thursday night. read more

Pretty typical Fairfield experience. Rooms are simple and relatively clean. Staff was friendly. Common areas could be cleaner but not outrageous. Decent breakfast. Lots of parking. Not a bad choice for category in area. read more

Poor and disrespectful management! My husband was booked here through his job for out of town work. He came home with what we thought was a rash. Tiny res spots that itched like crazy. He was only home for a two day break and when he came back, our 3 kids and I came with him. The room had not been touched the entire time he was gone. And after our first night there, I now know where his "rash" came from. BED BUGS! I AM DISGUSTED! The manager first blamed it on us. Even though I looked up reviews from months ago where guests had bed bugs. Then she went on to say "well, what hotel doesn't have bed bugs?" A CLEAN ONE. She refused to show us documentation of claimed pest control or even where a maid had checked the room as she claimed. DO NOT STAY HERE!!! read more

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Stayed here for just one night passing through the area and got it last minute for a steal! No complaints whatsoever, bed was comfortable, shower was roomy and the water pressure was fine. This is about 30 minutes down the road from Oxford so it's a good place to stay without having to scour the college town for hotel deals. Tip-it's up the hill from another hotel and not visible until you're right next to it, so if you see another (sketchy af) hotel keep going a little ways. Didn't partake in the breakfast, as I left super early. All in all a safe place to stay and would definitely recommend it! read more

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Our room was clean and well maintained however our daughter found toe nail clippings on the bedside table. Bed was comfortable. The complimentary breakfast was minimal. read more

We've stated here a few times now. Price is great. Room felt muggy at first but cooled off once we turned AC on. Our bathroom floor was VERY sticky and had footprints (room 329, 5/31/23). Staff was friendly. Typical free breakfast at Fairfield Inn. We liked the mini sausage biscuits and the kids appreciated chocolate milk. read more

Hotel staff were friendly and provided fast and efficient check-in service. The room was clean and nicely equipped with necessities. Breakfast was hot and good for hotel breakfast food. Overall, the place is clean and kept. The staff were top notch, and notably the friendliness always with a smile hotel staff I've ever experienced. If I'm in the area again this will be my go-to place to stay. read more

Drove in from out of state for a funeral. Got in later in the evening and for some reason the room keys wouldn't work. I was given 4 different rooms and finally the desk attendant went up and open the door, but only to find out later that morning around 2:30 after waking up to bedbugs eating at my flesh. I took pictures and the bed bug down to the front desk. At this time there was another desk attendant. She was very nice and apologetic and CONFIRMED that it was in fact a BED BUG and for the inconvenience, she'd discount $30 off the first night since management wasn't on staff. She put me and my family in a different room and again the key cards didn't work. This is how we found out she used a master key to open the door which had like a red bullseye on back, because she had to go up to let us in. The next morning, the day of my aunts funeral, I went down to talk to the manager on duty. She was already aware of the situation and came out guarded, but o was nice about the incident and only asked to be comped the first nice for the inconvenience. She then explained that there was NOTHING she could do until her PEST CONTROL team came in and investigate the room to verify it was bedbugs and that wouldn't happen until Monday 1/3. I was booked there 3 nights. I was leaving out Saturday, New Year Eve back home to Illinois and that's all she could tell me, so I became frustrated because she tried to tell me to our faces that it wasn't a bed bug and I brought it down to the front desk and showed her my arm and pictures. So me and my family packed everything up and left. Since her hands were tied, I called my bank to STOP PAYMENT OF THE ENTIRE STAY, not just the one night I politely asked for. Once we gathered out belongings, I went back in to get the managers business card and rather her coming back out to talk to me she send the desk attendant to do her dirty work and tell me that her business cards were on back order and she was out so I asked her could she write her name and information down, only to be given the DM information, rather than the Manager on Duty. But I guess she forgo her first initial and last name was on the wall. Room 329! DO NOT STAY HERE. They have BED BUGS AND THE MANAGER S.KENNEDY IS A RUDE CONDESCENDING individual. read more

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We checked in the room and to our surprise it was filthy! Dried urine and hair on the toilet. Long black hair n the floor n bathroom. The vent over commode was so haired over with dust so thick looked nasty. 2big holes n lampshade. You could write ur name n the dust on the chair rail. Marriott quality is gone! Don't expect the manager April to help. She will not. Will never stay here again!! Don't waste your money here! They don't even deserve 1star. But it wouldn't let me finish the post without it. You should have given me a refund. Got a few measly Marriott points. read more

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We just stayed here a night passing through, but we would recommend it to anyone. Very clean - everything has to be new or very recently updated. We checked in easily, our room was very clean and very new - my boyfriend was impressed that the TV was so big (typically a smaller TV in hotel rooms). Free breakfast had a lot of options - fresh pineapple and cantaloupe (not just red apples and bananas), of course bagels, waffles, etc. I would definitely stay here again. read more

Unfortunately we had to cut our stay short. We were woken up at 7:45am by the noise and vibrations that was shaking the whole room due to the washer that was below (or on top) of our room. Then the next night we found a cockroach in the room. We killed it and showed it to the front desk. At that point we needed to check out and find another hotel. The manager April Rickets blamed guests for bringing the roaches in, and then offered us 15% off for our $244 stay for our inconvenience. Sorry, but this is not what I expect from Marriott. read more

Room was very nice but ac didn't cool down in the middle of the night which is a deal breaker for us. When I mentioned it this morning I don't think hotel folks believed me. No thanks. read more

Terrible management... lumpy/moldy mattresses & furniture. For it to be a newer building they sure have let it go down fast. It starts in the core!! & it needs to start from the highest chain of command here & retrain, then fire them & as well fire the people who hired them & then start the rehiring process.. hope if I come again it will be ran better than it is now. read more

Be careful booking this property, I did not realize their cancellation policy is 30 days out, had a work commitment come up and called over two weeks in advance of the trip and absolutely no flexibility. Told if we cancel the penalty is 100% of the entire cost of the trip and there is no way they would work with us to reschedule or anything. Last time we ever book here. read more

First of all, if I could give a negative star, I would. Second, this is by far the worse hotel I've ever stayed at. They won't clean your room when requested. I stayed there for 44 nights and only got my room cleaned 3 times, and I am not joking. I requested for my room to get cleaned once a week, apparently that was too much to ask for. Housekeeping is lazy and won't do their basic tasks. They didn't take out trash, make the bed, change sheets, etc. The manager April wasn't too happy with me after I called corporate on their unsanitary conditions. She can't manage a hotel/staff. My coeworkers are still there and they are having the same issues. However, the only positive to this hotel is the front desk staff, they are very welcoming and friendly. Vee, Courtney, Maggie, Katie, and the young man making the breakfast, very nice people. Don't stay here! Stay at the Hampton , across the street, they have better breakfast too. Check out the pictures. read more

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Positives: Very friendly and helpful staff. Almost new (opened April 2018.) Best quality TV in a hotel with huge screen. Refrigerator and microwave. Quiet. Good snack shop. Very clean except there was a hair in the shower. Bed and pillows were comfortable. Negatives: no bathtub in our room. Shower only and they didn't had shower caps. The amenities were not good and the soap smelled bad to me. Breakfast was good but they did not offer flavored cream for coffee. I love to crawl in bed and watch movies in hotels and the TV channels did not include TCM. That is just personal to me. read more

I can't say enough about the staff! Super friendly people that make you feel as if you really matter to them and their business. Room was very clean and as described. Bed was comfortable for us and the shower had plenty of space and power. Gym was adequate and pool seemed nice. Breakfast was good with a great variety. Overall, I will stay here again, mostly because the staff! read more

Checked into hotel. Floors were not vacuumed or mopped. Got to room. The room smelled funny. The window was open. There were burn marks on the ceiling. The room didn't smell clean at all. There was dust on all the ledges. I wiped down the desk with a washcloth and sanitizer and it turned a yellowish orange. I also found a used crack pipe in the room. Not only is the room not clean, but it is nowhere near the standards of being ready for COVID. Checked out and went elsewhere. read more