Matthew checked us in and was very personable, helpful and very accommodating. The facility is clean, comfortable but does need some upgrading. Its location is great, right off Hwy 25, close to shopping and a lot of eating/drinking establishments. Coffee and eggs were cold, bummer. They also charge for parking??? read more

Fairfield by Marriott Inn & Suites Colorado Springs South - Coffee Area - Hotels Near Me - Colorado Springs, Colorado

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I should have known what to expect with the other disappointed reviews. I will add this one to the pile. The first room we got was 79 degrees and couldn't cool below 78. We did get a replacement room which was an upgrade but the room was dirty with hairs all over the shower wall and a phone that didn't work. The breakfast left a lot to be desired. Was bagels/bread, Jimmy dean sandwiches, oatmeal, cereal, overall not healthy and highly processed. The pool was ok with it being heated. No hot tub though. I would go for a different hotel next time I'm in the area. read more

Fairfield by Marriott Inn & Suites Colorado Springs South - Hairs all over the bathroom. Gross - Hotels Near Me - Colorado Springs, Colorado

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Everything was as advertised and on point, up to Marriott standards. From the staff, to the rooms, to the cleanliness, to the amenities, all were top tier. read more

Very well taken care of rooms. Staff was super helpful, room was clean and well stocked. Breakfast was decent and we had plenty of parking available. read more

Fairfield by Marriott Inn & Suites Colorado Springs South - Hotels Near Me - Colorado Springs, Colorado

As a gold member of this corporation, their employees are STEALING stuff from guest. Moreover, called the management and they said they will give me a call back as following up, and they never do. I lost some luxury good, Apple laptop, and antique jewelry at their hotel during my occupancy. PLEASE, DO NOT STAY HERE. YOU MUST REGARDED. The general manager of this hotel can't even keep her word. I'm livid. Who knows there are other shady things going on? Not even worth a star. Don't take a trip from their hotel as well; they ask you for money without providing receipts. And they will take you further route just in order to make some bucks. read more

Fairfield by Marriott Inn & Suites Colorado Springs South - Hotels Near Me - Colorado Springs, Colorado

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My experience here was absolutely fantastic! Thanks to Debbie and Nicole. I spoke with Deb ahead of time to make sure my reservation was in place and I also told her that we're finally getting time to do a little trip and to celebrate our anniversary. My interaction with Debbie was great and then when we finally arrived, I checked in and got to meet Nicole. These two people were outstanding and they really did make our visit there a special time for us. I love the microwave and the refrigerator in our unit. The location was good the lobby was great, the rooms were nice size, my one complaint is That the windows definitely need to be upgraded because a lot of traffic noise came through. I WOULD go back just so I could say hi to those two ladies, they were so nice. read more

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You can hear EVERYTHING in these hotel rooms. The walls are so paper thin. You can hear the person next to you using their microwave, you can hear the people above you stoping around their room ALL night. It's not a good place to stay if you need some sleep... read more

I got married in Colorado Springs last weekend and had a block of rooms set aside for all our family and friends. My husband and I were blown away by the front desk folks' kindness and helpfulness. We even were made a beautiful wedding card, given chocolates and wine by Chad! He was so caring to each of our guests that checked in and made sure they had everything they needed. He and Judy were so sweet and passed out all the goody bags I made for each guest when they checked in. We are so so glad we stayed here and had the best time from getting in to saying goodbye to all with mimosas on the back patio! Thank you so much Chad and Judy for making it so comfortable to stay here! read more

My husband and I stopped here for a night. My husband had been here before and liked it due the location. The hotel itself is meh however it is close to places to eat and things to do. We got a complimentary upgrade to a king suite. Woo boo! The bed was comfortable. The bathroom was extremely small and was made for one person not two people sharing a room. Luckily there was some shelves available for places to put my additional personal hygiene products. We had free onsite parking, coffee marker, hair dryer, and fridge in room. read more

The girl at the front desk was super nice, the hotel was a 6-minute walk from World Arena, and our room (301) was both nice and clean - but the WiFi was terrible. We were trying to watch a live event that could only be seen online, so I paid the $5 fee for "fast internet". It wasn't; 0.32 Mbps wasn't "fast" even 20 years ago. One hour into the live event, I was still on the phone with Guest Tek Internet (866-229-7155), trying to help the guy help me, but we got absolutely nowhere. I gave up - the event was almost over - and got my $5 back. Fairfield Inn, this is 2021 and people really depend on having internet access. It's not that hard. Fix it! read more

Two-night stay while my husband coached at a H.S. track meet. Because of weather, the meet was changed at the last minute to start @ 9 am on a Friday instead of in the afternoon. This change meant that I was going to have to wait in the lobby until check-in (we arrived at 7:30 am). I have a mobility handicap and was looking forward to having a long, hot bath. The fantastic staff was able to help with both issues. Tammy and Ashley not only let me get checked in ridiculously early, but also changed our room to one with a tub, including all the safety rails so it wouldn't be as dangerous for me getting in and out of the bath. To top off the excellent service, Ashley and Omar hauled all my belongings up a flight of stairs because the elevator was out of service. The room was great... pretty standard, but with a working/clean fridge and microwave. The desk had a comfortable, adjustable office chair and plenty of access to power. The Internet access was included and quite fast, even with a VPN running. The hotel's location next to I25 means it isn't super-quiet, but it wasn't overly obnoxious. Overall, for the price, the facility and staff were efficient, friendly, and responsive to our needs. read more

Quick stay for a family wedding. Great breakfast, clean room, friendly staff and excellent location. We would definitely stay here again.

The manager of this hotel FALSLY accused my fiancé of refusing to leave. After picking a fight with him for expressing his dissatisfaction over a fellow work colleague... The manager refused to give us our room key because we didn't like her... that's when he called the police and told them my fiancé was refusing to leave. The morning staff was no difference the young lady at the front desk LIED to me about why they're were holds and charges on my account. Then she immediately got an ATTUTIDE when I called her out for LYING to me. read more

Really rude receptionist, we had a reservation for 2 hotel rooms but when we got there the receptionist told us she had sold them already. We had to go find another place to stay, don't recommend staying at this hotel. read more

Flew to CO Springs for business. I had never been here before. The area is so beautiful and I had some time to see some of the local sites (Pikes Peak, Garden of the Gods and USAF Academy). Overall this was a marginal good stay. As for this hotel.. the next time I visit I will choose a different Marriott hotel. The hotel was clean, but it looked tired and old away from the lobby. The staff was nice but did not have a lot info about the local are when I asked. They provided me a map that was a very poor copy of a screenshot from the computer. Two days during my stay, I had to call or go down the the front deck about the maid service. The last day of my stay they never cleaned my room. When I spoke to the front desk, I was told the maids were very busy and just forgot to clean my room. I know this hotel is an economy level hotel but that does not make up for lack of professionalism or customer service. At this point I can't recommend a stay here if there are other Marriott choices available. If no other option, any Marriott is better than most. read more

Stayed here for a Spartan Race. Breakfast was almost non-existent. Way overpriced yet it was nearly fully booked, I mean we tried to book an extra night (Monday) and it was $300!! I guess the location is pretty good but overall I was a little disappointed. Everything was pretty clean though and the beds were decent. read more

Hotel old & run down, in serious need of a refresh. Cleanliness questionable. We didn't eat breakfast, not much selection. We won't stay here again & do not recommend. read more

Flew out to work on a govt job and booked hotel through my Bonvoy account that tracks the MANY MANY nights I have stayed with this brand enough to earn myself a "coveted" status. It doesn't matter what my status says, but just to illustrate, I have used this brand for awhile. When Bonvoy sends you a confirmation to your email it will show the following details.... Welcome To Bonvoy Confirmation # Number of days staying Total Amount A block of about 6 or so ADs, that you'd have to scroll past. Then at the bottom of the email, they list out WHAT days the govt rate is applicable. Not at the top when they summarize the stay, not as an immediate footnote within proximity of the original summary. Not intuitive at all. Shame on you Marriott Bonvoy. if you cared about your customer, you wouldn't use deceitful marketing practices. So yes, they do let you know in a sketchy way, but not during the booking when it matters so permission can be requested to exceed the allowed rate and spend taxpayer money. A+ for deceitful D- for execution Bruce S. read more

I wish I did not have to give this hotel a star because most of the staff that my dad spoke with about our stay was unprofessional, dishonest, and cruel. The Friday employees who checked us in were great. However, the weekend staff lied to us about why the housekeeper did not clean our room during our entire stay, even though we were promised multiple times that our room was on the list for each day. One employee, Steve, even laughed at my dad instead of trying to remedy the situation. This trip was a difficult one since we were in town due to the death of a loved one. The unprofessional, dishonest, and cruel employees made the trip worse. read more

I travel to Colorado Springs every month and this is my preferred place to stay due to its location. It is a typical Fairfield Inn and generally on par with the quality of the brand. HOWEVER, the gym was limited to 1 elliptical machine, 1 treadmill, 1 bike, and 1 dumbbell. Yes! ONE!!! What can you do with one dumbbell?? Also, during my most recent stay, I realized the room was extremely cold in the middle of the night. Upon closer look and checking the electrical outlet, I realized the AC/heater is malfunctioned. It was in early February with below freezing temperature outside. I thought it was a HUGE oversight by management. read more

I booked this hotel for out of town guests due to the proximity to movie theater, dining, stores, and an urgent care nearby. My guests loved it. The room was nice with a microwave and refrigerator. The only issue was the refrigerator coldness could not be adjusted. We used their breakfast area two nights to have small gatherings and also their patio out behind the pool one afternoon and they were very nice. read more

Tons of amenities in this hotel! Best beds to sleep in next to my own. I got a king suite, the room is not that large but has king bed, micro, refrigerator, and decent size tv. Hotel staff is friendly and attentive, love their hot breakfasts that are included. Place has a indoor pool but it is not heated and is shallow, perfect for kiddies. I could not find the hot tub though, they also have an exercise room and outdoor area where someone was doing yoga-namaste. My puppy loved this place as it's pet friendly. Best of all it was on the south side of town so I was out of most of the city traffic. There are also great restaurants nearby. Worth the money, every penny use hotels.com they have great last minute deals. read more

For the price compared to what you get, this is a great place to stay. I have stayed here on 2 different visits and would again on another trip to COS. Personally, we booked through hotels.com each time and received a reasonable rate (hotels.com offers a reward of your 10th hotel night anywhere [with limitations] is free). The check in process is smooth as is the checkout process. The rooms are clean and the 2 I stayed in were identical to each other. I would avoid staying in room 215 as it's right above the automatic doors which are pretty loud and WILL keep you up at night, as they seem to open quite often, as there's a lot of foot traffic. They offer a continental breakfast and I wouldn't say it's great, I have seen my fair share of REALLY HARD (rock hard) muffins out in the arrangement. It's doable and there is a decent selection of items to pick from. The staff has always been nice and I haven't had any issues anything. Housekeeping has always done a good job, as well. Although this definitely isn't the nicest of places to stay, I have been pleased. The beds are comfy, they provide enough pillows, there's a fridge and microwave in each room, and if you need more towels- they're happy to oblige. read more

Thank you Jason for going above and beyond for our family! You are a shining star, a friendly voice from hours away, to your happy smile when we walked through the door! Our room was perfect for our family, clean and fresh! Everything was spot on from what we've come to expect from Marriott! read more

It's an average Fairfield Inn until you go down for their complimentary breakfast and taste the food and meet Sonja that makes breakfast every week day. Not only is her food delicious, she is the kindest soul I have met in a long time. After having one conversation with this lady you will love more than just her cooking. My love and I stayed here for 2 weeks and during our stay I had some issues with my arthritis and didn't get up for breakfast. Sonja noticed and asked about me and went out of her way to save me a variety of choices for breakfast and brought it to me in my room out of the kindness of her heart. Several days went by where she did this even though she is obviously extremely busy in the kitchen she thought of me each day and made sure I was taken care of. She took the time to get to know me when I was able to come down to the dining area or outside sitting by the water and I am so grateful that I got to know her. I made sure to leave her all my contact information in hopes that we stay in touch forever and hopefully when she comes to Texas to visit her daughters, I can return some of the kindness and hospitality that she went above and beyond to show me. The rooms are clean and the staff is friendly. I am hoping to return frequently (mostly to catch up with Sonja again). read more

Fairfield by Marriott Inn & Suites Colorado Springs South - Hotels Near Me - Colorado Springs, Colorado

I enjoyed my stay here. They offered free Wi-fi and complimentary breakfast. A lot of hotels I've stayed in don't offer those things and those little things are important for me. They also had a microwave and fridge in my room which was great. The room was clean but not spotless. The shower curtain was dingy and you couldn't tell if it was dirty or just dingy from multiple washes. The bed was comfortable - I stayed in a king-bed room. I liked the storage in the room. Multiple drawers and cabinets. The front desk staff was very friendly. The only thing I was really disappointed in was their fitness center. They only have 3 machines: treadmill, elliptical, and bicycle. For me, in addition to the cardio machines, I'd prefer some weights and an open area to do abs, pushups, etc. But it's good they had something for people that like to workout during their vacations. read more

Clean, easy to find, fast check in. Breakfast was good with a lot of variety- hot foods, fruit, nuts, and cereals. The woman over seeing breakfast was very nice and came over to chat with us after breakfast. The checkout was also quick and professional. I would recommend to anyone in the CO area! It is also close to lots of food options and Target too. read more

Nice King suite. Kari at the front desk took care of us! Very happy with the service she provided to make this a great stay for our family. Warm chocolate chip cookies at check in! read more

Stayed here the last week. As a Marriot Gold member and having stayed at properties all over the country, this was a weak property. 1st of all the room was outdated, wallpaper in bathroom was peeling at the seams, walls were thin and I could the guy in room next to me snoring. Gym was 3 old cardio machines. Not the kind of place I will stay at again. Sorry Marriott, you missed the mark on this property. read more

This place has gone totally downhill. It is in desperate need of updating. My husband is Titanium Elite for life and we did not get an upgrade. We were here 2.5 weeks ago and there was coffee service. TODAY, NO coffee service. Gal at the front desk told us they were not allowed due to Covid. WHAT? She said we can make it in our room. What customer service. The mask mandate was just cancelled in CO yesterday. What a very lazy excuse. This is no way to take care of customers. Marriott, this place better get their act together, or no one will stay here. Our msg waiting lite was on, no message, called and they turned it off. 15 mins later, the message waiting lite is on again. They can't even get that right. They did not even have a bag for dirty laundry in the room. And there was a dirty straw on our floor. How about cleaning the room and supplying it properly??? Terrible experience. DO NOT STAY HERE. read more

Great location, surrounded by food and entertainment. And shopping. The staff is super professional and answered all of my questions (I had quite a few). I had a nice view of a small lake chock full of duck and geese. The room was nice sized, with all of the amenities & was very comfortable to sleep in. Great place! read more

Not very impressed with the semi-clean rooms or the poorly stocked breakfast buffet! Staff is very friendly and willing to help when asked but they have to be asked for everything. Our room had 3 guests yet everyday the room was serviced we received towels for 2! And everyday (out of our three night stay) I had to go to the front desk and ask for additional towels. The sheets did not get changed even after my child got hot Cheetos all over them....they're red so it's not like you can miss the soil on the sheets!! Pretty disappointing for a Fairfield! read more

The room faced the highway and was noisy and smelled like exhaust. The desk clerk told me I could move to the other side of the hotel but the whole place smelled like car exhaust. I didn't sleep all night due to the headache I had from smelling car exhaust all night. I will never stay here again. I left a day early and was told I couldn't get refunded for the night I didn't stay. I will be contacting the corporate headquarters about my disappointment with this hotel. If I knew it was on a busy highway I wouldn't have booked here! read more

This place was clean but mediocre. However I was pleasantly surprised by the breakfast.

Our stay was great, the price for the room was adequate. The Continental breakfast looked nice and they did not only offer bread but eggs, ham, and sausage. They also have a business center and free Wi-fi. Great deal read more

We had a super long drive with a very fussy child, and we arrived very early in the morning. The team there was so accommodating and got us checked in very quickly. Val was super helpful along with the rest of the staff. They ensured we had a great stay. It was a wonderful experience. read more

Comfortable stay, clean, pillows were hard as a rock, breakfast was good, not a lot of parking, but it was free. Laundry room was clean and only $1 to wash and a $1 to dry. Internet was okay but you had to enter your room number and last name. read more

Rooms are clean and staff is friendly. Complimentary breakfast also available in the morning with eggs and sausage. Only gripe is that the walls are somewhat thin. read more

Well i guess all good things come to an end..i hadnt been to this hotel since 2009 and i loved it..but going back there in 2016 its not good...noisey..the refrigerator made a liud motor noise so we got no sleep..simple things like yhe click and the tv remote didnt work.lady at the front desk didnt seem to care when i handed ger a list if what was wrong....wont be gping back read more

Clean, comfortable rooms in a convenient location. Close to food, shopping, highway. Staff is friendly. Breakfast is adequate. Just prior to our stay, the hotel had a major water incident in the center of the hotel in front of the elevators, right next to our room. In check the elevators weren't available so we had to walk up with luggage. Everyday we have to walk through a construction some and listen to air blowers day and night. Not even sure if it was safe. They had to take the walls in the hallway down to the studs. With this inconvenience there was no reduction in the overly expensive room rates. To top it off they charged a $180 incidental fee. Whatever that is. Now I have to deal with getting it credited. read more