I'm glad I stuck with my gut and did not go based on the reviews from hotels.com Fairfield Inn is one of my go to hotel chains in this location did not disappoint. Upon checking in, two ladies were behind the desk, I overheard another customer complaining that they were on the third floor, and the elevator was not working. Turns out the elevator wasn't sure broken and both were out of service. Luckily, my family is on the first floor. The elevator stayed broken for 24 hours, but is back up and running. The room is very spacious. Kind of kicking myself in the butt for not bringing my pillow, as they're very floppy here in the hotel. I am a bit of a pillow snob, but the bed itself is good. But let me tell you about the shower, it's kind of slippery and narrow once you're in the tub/shower, but ooooh the water pressure is on point. Seriously wish the water pressure could be that good back at home. The toilet is off to the side and we learned that you need to do a double flush regardless of what number you're doing. All in all, it was a great hotel, we didn't run into any issues and I would definitely say here again, if in the area. read more

Five stars for the customer service here! Jecoby at the front desk was so hospitable and professional. He helped our family get rooms next to each other and he assisted with a few other requests that we had. He also greeted us by name as we came and left and he did it all with a smile! The other desk staff members were equally as nice. This was unexpected, amazing customer service! The rooms all had microwaves and mini fridges, which was nice. The suites had a sitting area that separated the sleeping area from the bathroom. The rooms were clean when we checked in but the day to day housekeeping left a little to be desired. When we ran into the housekeeping staff in the hallways on multiple days, they couldn't figure out who had our room. But, the staff that we saw were very accommodating. We brought our trash cans out and they changed the bags. They also switched our towels for us. It didn't appear that they make the beds on a daily basis however. They offered a complimentary breakfast, which was well stocked, even near the end of the breakfast hour. The variety of food was good and the hot dishes rotated daily. While we were there, the food included breakfast sandwiches, breakfast meats, eggs, leige waffles, yogurt, oatmeal, grits, and fruit. They had a mini waffle maker, which was a hit with our kids. Juices, milk, coffee, tea, and water were available. We utilized the gym facilities on several days and while small, it got the job done. They had two treadmills, and an elliptical, although it was not working while we were there. The equipment was a little dated, but it was able to be used. They also had free weights. This was really an excellent stay in the Eastchase area in Montgomery. Close to numerous restaurants and shops, it was the perfect location and hotel for our family. The most striking thing about our stay was how great the employees were. Despite seemingly working long hours, they were wonderful. I haven't seen this kind of customer service in a very long time at a hotel of this caliber, or even more upscale hotels. I would highly recommend this place. read more

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I was not really impressed. Overnight stay. Room needs some upgrades. Door definitely need repair as there is an extreme lag time to when it closes. All I could think about was what if someone was after me but the door wouldn't close. read more

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The front desk employees are not professional when they just sit in a chair below the desk level and don't stand up to greet customers. It conveys an image of arrogance and indifference to customers. One older gentleman was very friendly and helpful but none of the other desk agents were helpful. The room was very comfortable and the air conditioning and shower pressure were adequate. However, the Wifi service was terrible. One night I only was able to connect at 0.26 Mbps. When I called the unhelpful night desk agent I asked if there was an 800 number for internet support and she gave me the 800 number for Marriott Bonvoy. Was she so ill trained that she didn't know that the Bonvoy help desk agents have nothing to do with internet support? Did she really think they had the resources to answer the thousands of calls that could be received in a night to agents who specialize in reservations and customer issues? Then, when I called back she gave me the phone number for their local internet provider. I am not the customer so obviously I didn't have any account information so that was a waste of time as well. When I called her back she blamed it on the bad weather..how absurd. I asked if she could just reboot the router to see if that would help (not an unreasonable request I think) and she didn't even know what a router was. Wow. The breakfast items were not appetizing at all. I never ate breakfast because of that. The location is great with proximity to restaurants in the area. But, I'll find another property to stay at. I did learn that this property was purchased by another management group and had a nice chat with one of the interim managers but all she could do was apologize because the transition had occurred quite recently. But, she did not offer any Bonvoy points or any compensation which was disappointing. The WiFi speed never exceeded 8 Mbps. She said it was because the number of guests. No, it was because the system was poorly designed and they didn't buy enough bandwidth to cover their customer loading. As a footnote, I try the property out last week and actually ended up leaving. My room was not ready at 6PM even though I had completed my reservation the prior week. I checked the WIFI again and this time it was 2 meg. This was a very small point but it is emblematic of how this property is run. My key card was not presented in a Marriott branded envelope but rather a folded up piece of paper with my room number written on the back. I remarked to the check in clerk, "I've never seen that before." He shook his head and responded, "yeah, they ran out of them." Total amateur hour. This has to be the worst managed Mariott property I've ever encountered. It is my understanding that a different group is "managing" the property now but they don't have their act together. read more

If I were you I would never stay at this hotel. This experience has been awful from bugs in my room, my door left open all day from the cleaning service, and water leaks dripping into my room. When it has been reported to the front desk all the way up the "manager" no one seems to care. They swapped me rooms 2 times and every room I was in had bugs in it and either a faulty A/C or water leaks through the ceiling. I will never stay with a Marriott again. read more

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I hate to give a one star review. The staff at this hotel are great. Mr Willie at the front desk and Daryle from housekeeping are really helpful. My negative rating is that the hotel is not safe. My car was broken into as were 6 other cars on March 12, 2024. The police officer stated that this is a major issue at the Fairfield and at hotels in the area. Do yourself a favor. Keep driving past and keep safe. read more

I usually stay at Marriott when I'm out riding across the country. But I am rethinking my loyalty to this brand after my experience here. We were traveling from Nashville on a 1700 motorcycle trip and this was in our last leg home. We were racing the weather in order not to get wet. We checked in and I asked if I could park my motorcycle under the awning due to the weather and the fact that I hurt my leg on our journey and had a hard time walking and I was met with a rude "no" that's where I park from the young girl behind the counter. So I was first thrilled that they put themselves in front of their guests. Any other Marriott I've stayed at would allow this in order first to stay dry and second so no one stole your bike. So after that we moved the bike and went to our room to have a lock that was malfunctioning and making a horrible endless noise. We call the front desk and after 20 rings it was answered like I was a bother. We were told we had to move rooms. So the room was completely on the other side of the wing. Yup I still am hobbling cause my leg is hurting lol We get in the room and there is hair in the tub and sink "yuck" This place is not about its guest it's about themselves and their friends that are visiting them while they work. Marriott you have let me down in an epic way!! read more

Beautiful hotel. Great room. Very comfortable experience. The staff was EXTREMELY kind and helpful. The room was clean. They provided a pre-packaged breakfast which was okay. The pool looked nice and the area looked clean but I did not use it. It's close to shopping and area restaurants. read more

Spent a weekend in Montgomery and stayed here. Booked through Booking.com. Hotel is really in a great area, lots of shopping and restaurants. The suite was really nice. Their were no batteries in the remotes and the batteries given were all dead so we just stopped and got some. Now getting extra towels in the room was like pulling teeth. The night desk workers were very nice, the daytime front desk worker claimed to be the general mgr and he was quite dry and almost nasty, he was basically a smart mouth. We definitely would stay here again though. The 3 star part is due to being overcharged when we added a day through the hotel and when brought to their attention they did nothing. The smart elick front desk worker general manager was rude and nasty when contacted to discuss it. Other than general mgr hotel staff was nice. No breakfast bar due to covid protocol. read more

Nice facilities at a reasonable price. It's easy to access, & is conveniently located (Eastchase shopping & I-85). Moses was manning the front desk & checked us in. He was prompt, pleasant, & professional, & answered all our questions about the hotel & local interests. This hotel will now be on our go-to list for lodging whenever we visit Montgomery. read more

Staff was fun friendly upon being greeted at check-in time. the facilities are what you would expect at a Marriott with a fitness center and a pool. They do offer breakfast in the morning complimentary. Finally the rooms have been clean and comfortable. read more

Fairfield by Marriott Inn & Suites Montgomery-EastChase Parkway - Hotels Near Me - Montgomery, Alabama

We were satisfied with the room but my family wasn't happy with the breakfast. I paid extra for a hotel to get breakfast. On the website it says "hot buffet breakfast" if they weren't going to have hot breakfast, I wouldn't have came. Coffee was gross and bananas were old. read more

Fairfield by Marriott Inn & Suites Montgomery-EastChase Parkway - Hotels Near Me - Montgomery, Alabama

Stopped here after working a fireworks job on the 4th. It was really late and after checking in I got to my room to find the key didn't work. Ended up my lock didn't work with any key. The night manager was extremely kind and helpful moving me to another room so I could get some much needed sleep. The hotel was quiet and extremely clean. The beds have a gel mattress or something but I felt like I slept on a cloud. Continental breakfast included fruits, omelettes, waffles, bagels, a wide spread to fit anyone's tastes. I plan to stay here if I pass through next year. Would highly suggest it. read more

Fairfield by Marriott Inn & Suites Montgomery-EastChase Parkway - Hotels Near Me - Montgomery, Alabama

Very clean hotel, apparently has been updated in last year or two. Breakfast was decent, haven't had any problems with staff ( haven't needed them either). For the price, it is about 3.5 out of 5. Beds was not comfortable, room is cramped, bathroom was spacious though. There is an indoor pool, that was a plus for my kid. The room is noisy, or the other guests were at least, the other guests had one volume and that was loud. We were awakened both night by screaming guests, slamming doors and kids jumping in room above us. I think most other rooms had 5-6 people crammed in each one, they went down to breakfast in shifts. If I stay in the area again, ill cough up some more money for a higher priced hotel, with (hopefully) a higher quality of guests. read more

Wow, never thought i'd be a fan of a Fairfield Inn I actually haven't stepped in one in forever. What a surprise, this was brand new, nicely appointed which was refreshing. Room was adequate, AC was a bit on the loud since, but I enjoyed my stay there nevertheless. read more

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I love Marriott because of their ability to have consistent nice hotels around the country. Now, this is not a luxury hotel and it is right next to the highway, but that's perfect if you are there to travel around the Montgomery area. The room was set at a chilly 61 degrees when I got there, but it's August in the South. That's just how they do it. I turned my AC down to around 70 and set up my computer for their fabulous free internet. Great speed and easy to get running. They have feather pillows and a comfy bed. I slept like a baby and the AC was not wildly loud, nor did I really notice it. The free breakfast was standard: bagels, toast and muffins, yogurt, hard boiled eggs and a make-your-own waffle machine. Just what you'd expect from a FREE breakfast. The hotel is also about a mile away from the new(er) Eastchase Shopping Plaza, something of a novelty for the locals, and a great place to find dinner for the travelers. The workout room is very small, two treadmills and two ellipticals, but that's my only complaint. The staff was so friendly it was almost annoying. Almost, but not really. read more

Not the nicest Marriott property which I have visited... I won't be back. The room was OK... Just OK! The AC was so loud that I could not leave it on. The fan was loud and the room got extremely hot. At 0200 I had to turn the AC on because it was so hot in the room. After an hour had to turn it back off because the noise was so extremely loud. I am glad I only had to stay here one night... The is a Hampton Inn less than a mile away. read more

I've been a loyal Marriott guy for years, so when house hunting we stayed here. My overall impression is that it's starting to get a bit old. The rooms smell a bit musty, at least the 2 that we were in did. The walls are a bit thin too. Our first room was right next to the elevator so we heard the chime every time someone used it. Plus, why put us there when other rooms are available and we're Gold members? Staff seemed rather indifferent to their task most of the time. Not a bad stay but it did no impress. read more

Very clean room. Temperamental A/C. Nice staff. VERY thin walls. Comfortable beds. Not quite worth the price

Disclaimer: I've stayed here multiple times for work, at least 8 in the last 5 months. Most times 3 of 4 ice machines have been broken. This time they have been out of soap and shower gel for 2 days. Didn't tell me on check in so I could go get some, just let me find out none was in the room after a hard day. I was told when I went back to the lobby they were out of soap but the truck was coming the next day, showed me a bottle of shower gel and said I should have some in my shower. Went back to my room, empty, called the front desk she said they were out of shower gel. Today, day 2, soap and shower gel are on "back order" and the TV is out throughout the hotel. The towel rack is completely broken off in the shower, so it's a compilation, never written such a review and have travelled for years for work. I'll be staying elsewhere going forward. Did I mention we're in a pandemic and I'm here working in full PPE every day? What else were they missing when they cleaned my room? Gross. Also in room coffee is ick. read more

Please do not use Housekeeping at this location. They will go in your room and go through your belongings and steal your personal items. Due to cameras in the hallway, they make sure they cover up whatever they take from the room. It took them stealing my jewelry to change my traveling habits. No one is authorized to go in my room unless i am present. Please take caution. Do not let the decent area fool you. The room is decent-I am giving a bad review due to who they hire to clean rooms. They have two people that work rooms..one comes in for towels and another comes in to make the bed. Not sure why they do not use one person for both....Multiple people should not be going in and out of your room. I hope management changes this approach. read more

My second time staying at this hotel in Montgomery, AL. The hotel is probably a 3.5 instead of 4. We reserved the biggest room because of traveling with two small kids and the room is too small for the price. However, breakfast was free and has a good selection (except no bacon-only nasty sausage). The wifi signal is pretty good and the house keeping staff was real good about cleaning our rooms during our long stay and leaving extra towels. I would recommend this hotel for people traveling without kids or no more than 1. read more

Our neighbors were up until 3 am. All though it was not the hotels fault, the staff did nothing other then say "that stinks"! No kidding!! One very tired customer!! read more

Really about a 3.2. This is one of the best hotels that I have stayed in this area. If you come here often you know that most of the hotel choices are subpar at best. The location is good, the newness is better and the rooms are decent. In an area where this is the best thing going, take what you can get because your other choices go down hill from here. No discredit to the hotel but was very disappointed to be in the location where everything was so close like shopping and dining but yet there were no sidewalks....... Just a thought might help with the obesity in the area, if people walked a little more. Disappointed to get in the car to have to go less than a mile because the road is unsafe to walk in. read more

Friendly staff. Rooms were ok but missing microwave, coffee machine and refrigerator. Very noisy fan/ac. Limited and very basic free breakfast - poor selection and presentation. read more

The Place for all visitors to Montgomery Area for a most hospitable and comfortable Stay. Every time they have accommodated our Youth Bowling Tour (SSJBA) it has been a Pleasure that made us want to return again. Staff is awesome as well as facility. read more

Very pleased. Staff was very helpful. Had our one year old traveling with us and required a lot of assistance. Very nice experience.