Had purchased a truck there they knew the mirror was broke and said in front of me to the salesman I broke it I was a liar and the salesman looked at him said I was with her when we seen it lol the manager was a total jerk and very dishonest place read more

Half a star, service is terrible, people are rude, no common sense, I will never come back, avoid at all costs!!!! My truck sat in their shop a week due to an insurance claim. They didn't order any parts or start a Damn thing until the second week, they got the wrong parts in, they lied to my face, all's I got from them is a head ache, and 2 weeks without work, im self employed, I rely on my truck. I'll never rely on their service staff again! They deserve a negative star rating. read more

I was looking for an SUV with towing above 5000, leather, sunroof, I had all these specifications. I searched and made lists from Scranton to Harrisburg of data and vehicles. My grandpa buys from Tim Kaiser and gave him a call. I didn't think much of it, I thought I could find the best deal. He called a day later saying he had something that might fit. When we looked at it I was very surprised. It was a very clean 06 Explorer that could have passed for a 10. The price was below what I was looking at and the buying process took no time at all. The price he quoted was WITH taxes and charges, no hidden fees! Best car I've ever had and easiest buying experience ever. Thank you Tim! read more

My experience with this dealership is based from an online purchase with buying sight unseen Communication (2 starts out of 5) - It was as if they didn't want to sell the truck. It took me 2 weeks to buy this vehicle online (I had pre-approved banking direct transfer ready to go). I initially delt with the internet sales manager Andrea Guffey but, had to contact the sales manager Bill Resides. Left a message for him on Monday early afternoon and no reply by Tuesday afternoon. Left another message Tuesday and contact another sales associate in person and left a message with him to give to Bill to call me. Wednesday no reply, contacted dealership again and was directed to Andrea Guffey again but her attitude seemed much improved, only took another 4 business days to complete the transaction. Andrea Guffey. - Failed to show interest in selling truck, Failed to reply in timely manner, Seemed unfamiliar with basic car mechanical questions (EX: shape of tires), Neutral in attitude (not friendly and not unfriendly), felt like I was bothering her asking questions. Bill Resides - Good initial contact, Failed to return 3 messages left over 2 day period. THE BAD: Customer Service (1 star out of 5) - Requested the tires be checked. Response: they are in good condition. Requested a tire gauge be used and found out they were 6/32 which is way outside the 9k miles wear and tear. The dealerships shop determined that the original tires were removed and replaced with cheap used ones before the trade. This showed that they failed to do adequate pre-trade inspections and shows a lack of attention to detail that could affect other truck systems. - I requested tires be replaced and, although Bill said it will cost him money, he agreed to do so at no cost. - The hand off of the vehicle was conducted by Bill, not Andrea. It was quick and he seemed to want to get going, maybe took 2 minutes. He did activate the free 6 month XM radio. He did not activate the trucks Uconnect option. Shows again the lack of attention to detail they have as they had failed both times to activate the service. - The #1 option I wanted on the Truck (besides the specific model) was Navigation and I made this crystal clear many times. At the hand off (which took place fast) Bill mentioned the Navigation, even started to turn and lean into the truck as if to show me how it worked or something, but mumbled something I didn't fully hear) and then asked if I had any other questions. I drove several miles down the road and stopped to open U connect option (this is when I found out it was not activated) and I also found out it did NOT have navigation. I called Bill at the dealership and he said it would be $500 to install and did not offer any further explanation. - NAVIGATION (more clarification on this) Not sure their intent was here but I will side on the side of deceit. First, I made it CLEAR Navigation was the main option I wanted. Through my research, The truck was listed as Navigation Ready and I believed this meant that you needed to activate and pay for the Uconnect service to get the navigation, which I was fine with. This turned out to be inaccurate information; the Navigation needs to be installed by the dealership. Through my communication with Andrea and Bill, I did tell them that I would get Uconnect option so I could have Navigation and Andrea/Bill never contradicted this belief. They never offered to have navigation installed and they failed to clarify the situation and did nothing to rectify it when I discovered it after driving 37 hours to get the truck. - PRICE MANIPULATION (?) When I first contacted the dealership about the truck, the listed price on their dealership website was $27,800. They have a military consumer cash option (This program offers eligible consumers a $500 cash allowance to be applied toward the retail purchase or lease of an eligible vehicle). Since I am qualified, I inquired about the offer. Andrea Immediately responded (one of the few times) and said that the discounted price would be $27,800. That was impossible for me to believe as I had yet to tell her I was a veteran and that was the price originally listed on their website. I contacted Bill at this point and explained the situation. The next day Andrew contacted with a new price of $26,700. More than $500 difference, so I can assume they were aware they got caught playing games. I was satisfied with this but it does show at the minimum incompetence or at the worse deceit. Summary - This dealership was all over the place. In the end, the truck was great and at a good price. I felt they were dishonest about the navigation as no salesperson can be that ignorant of a major option and I was clear on what I wanted. Two weeks to buy a truck online when I had cash... enough said. Buy at your own risk and be ready to ride them daily to get things done and beware when they get lite on details or seem to not understand what you want read more

If there was a zero star that would be my rating. Reasons: 1. Was told by s rv ice department that they open at 7 am and also scheduled an appointment but the door was not open till 8 am 2. Was told that it would take 1 h to complete oil change and after 1.5 hr decided to walk outside and it was sitting there and when I asked about it was told it was jUST bought around. Paid $130. When I asked if they vacuumed response was "well did you ask for it to be done?" I then stated hat they should learn from BMW how do do service as he ALWAYS vacuumed and WAHED my car before returning the key to me and informing me it was done. Responce " it is a truck lady". Well the cost of my 10 mo old tuck was only $72,000. 3. When I started to drive off the light was on and they hadn't changed the fuel filters so turned right around and asked why why only 14% of filter left wh wasn't it changed or even ask me about it. They could do it right then in 45 min. Well 90 min later I asked the service desk and was told it would be finished in 5 min s paid another $275 and went outside to wait. 30 min later again went inside and told the Soviet counter " bring my truck NOW". Wanted another 5 min and the guy was adjusting the gauge. When he got out I told him I wasn't kidding about them learning how to have proper service 4. When. I got in truck they had NOT reset gauge and I had to do this as I was driving away as I wasn't going to wait any longer than the 3.5 hr I had already been there not counting the hour. Wanted for them to open 5. When I stated that I was not pleased with service and would never come back the smart ass "sorry" comment only made me more irritated 6. Recommendation ...go any where but this dealwership! 7. The Frontier dealership in Oklahoma where I bought the truck still texts me to ask how I am doing and gives me tips on improving the performance of the truck. NOW THAT IS CLASSY SERVICE, read more

It was such a breath of fresh air dealing with the staff at Muncy Dodge, especially after dealing with the sleaze balls at the city dealerships. Let's start things off by saying this was the 4th or 5th dealership I was at. Van Crapman dummies won't budge on the price even when you bring them a printed advertisement from a competitor with a same exact vehicle, saying hey I'll take it if you can come down to match, or even just come down to book value... Nope... whatever... haven't they heard of the internet, apparently not. Anyway back to Muncy Dodge, from my very first email with Andrea the internet sales manager, she was respectful; unlike Blaze Alexander, who laughed at me when I said they need to come down a lil on a leftover Seria 1500: friendly and also very helpful. She set me up with Jeff Harbauh the sales man who took care of me. He was great too, friendly and no pressure, nice & relaxed test drive. Basically if I had to do it all again, I would have went to Fairfield Dodge sooner, saved myself a headache. I'll gladly go back to purchase my next vehicle from them. read more

Half a star. Extremely rude Finance manager Tim Kaiser. Yells, lies and does not honor deals made by his sales associates. Sales associate will just refer you back to Tim which gets you nowhere. Refused to honor a USAA discount exclusively for Soldiers. Only reason I bought the truck from them was because no one else had this one and because they agreed to take $500 off at the end due to Tim Kaisers unprofessional behavior or I would have walked. Then they changed the discounts and did not take the $500 off. Playing with the numbers on three different sheets of paper. DO NOT BUY FROM THEM. I called and got nowhere, Called Fairfield corporate and have not heard back. Called Dodge Corporate and now dumping the truck and never buying dodge again. Worst car buying experience I have ever had. I even had to ask them to wash it because it was dirty, their excuse was that they hire high school kids and they don't do the best work. read more