There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.

The worse place ever. From the moment you walk in stinks like pure pee, feces. The elderly are left…read morealone, unattended. One night, it was 12:30am and a patient next to a pt who had a stroke has the tv and phone blasting out loud but no one nurse told him to turn down the music, the pt next to him could not get any sleep all night long ( a recovering stroke pt). This place is trash. Do not bring your love one here please!!!!!!

So I have a family there who had a stroke. Unable to get up, walk, use half of their body and I was…read morevisiting my family member they told one of the nurses " I need to be changed" they were waiting for almost 2 hours. The nurse turns around and says "Je m'en fous" in French. Little did she know I understand French and she said " I don't care" I was stunned a professional would respond like that" very rude behavior. Tre mal!

Not a bad place but things can be complicated. Chief concern is rising level of average age and…read moredisabilities on such a large campus. Lots of amenities with adequate access with some planning. Food good, better with takeout at times. Fair amount of turnover with residents & staffing, some staff quite dedicated.

A decent place for independent living . . …read more However, If you ever think that you may need additional care, either rehab or nursing DO NOT CONSIDER THE ARBOR RIDGE FACILITY AT RIDERWOOD. The staff, which is heavily loaded administratively and has few people providing care does not communicate. They refuse to follow doctors recommendations and orders, fail to give medications and have even given wrong medications on several occasions.

1 / 1 If you are looking for reliable, compassionate in-home…read moremedical care for your loved one, CenterWell Home Health is NOT the solution. This company has a serious communication problem, is negligent in managing/scheduling nurses, lies about the availability of nurses, and nurses who fail to notify management when they do not come to work are not held accountable. My mother of 87 yrs. has a serious case of venous stasis ulcer. The first nurse that came to our home did not adhere to standard medical protocols like hand washing and use of/changing sterile gloves. Upon reporting this to a CenterWell supervisor, she apologized and stated this was not the first time they received this kind of complaint about that particular nurse. That nurse should have been retrained or let go. I stated that we did not want her to ever come back. The nurse assigned to us has exceptional skills, over 40 years of experience, is knowledgeable, extremely compassionate, and deeply cares about the well-being of her patients. She goes above and beyond, and we were extremely happy with her service!! On those exceedingly rare occasions when she was not available, she notified us, did the right thing by promptly notifying the appropriate supervisor, and requested they assign another nurse. Unfortunately, CenterWell neglected to inform us, failed to provide another nurse, and the manager lied by saying they had not heard from our nurse when she had, in fact, notified them. On another occasion our nurse had an adverse reaction to a Covid shot. She rightfully notified us that she would not be coming, promptly notified her management who failed to provide another nurse, and again lied by saying they had not heard from her. On three occasions a male nurse came to clean and redress the ulcer. He was heavy-handed, inflicted more pain, and ignored my mother's pleas to be gentler. The final straw was the last week of December when our nurse was injured at another patient's home. She promptly notified us and notified the appropriate supervisor. CenterWell contacted me the day before our nurse was supposed to come informing us of the situation, advised another nurse would be coming the next day (a Saturday), and that he would contact us the morning he was supposed to come to schedule a time. The nurse did not contact us. I made several calls to CenterWell inquiring about the status, and they were unable to reach the nurse or a supervisor. Throughout that day an on-call nurse called me to see if I had heard from the nurse or supervisor and each time, I stated that no one had called. I was informed 48 hrs. later that the nurse who was supposed to come was out sick, and they were not aware of this. How do you not know one of your employees is out sick? This was another example of the communication problem with CenterWell. I expressed my anger by stating that this lack of communication and accountability was unacceptable, unprofessional, and unforgiveable, and I refused to accept their apologies. With each failure in communication, I contacted the supervisor to find out what happened and was offered apologies and weak excuses. CenterWell also failed to follow-up on our request for occupational therapy for my mother as we waited several months for therapy to begin. Contrary to CenterWell's automatic phone greeting stating they are "one of the leaders in home health," they are incapable of servicing patients requiring in-home wound care as they do not have the necessary nursing staff. Additionally, CenterWell has a nurse who does not adhere to standard medical practices of wound care regarding handwashing and properly changing sterile gloves (admittedly reported by other clients); a nurse who failed to contact me to schedule arrival time, was derelict in notifying a supervisor of his whereabouts and was unreachable; supervisor was unreachable to resolve matter of no-show nurse; supervisor lied stating she had not heard from our nurse that she was going to be out when, in fact, our nurse did provide notification. Our exceptional nurse is the only reason we stayed with CenterWell. However, after the last incident, continued problems with communication and lack of professionalism, we terminated CenterWell. For the well-being of your loved one, DO NOT choose CenterWell for in-home wound care.

If you are looking for reliable, compassionate in-home medical care for your loved one, CenterWell…read moreHome Health is NOT the solution. This particular branch is located at 12501 Prosperity Dr., #225 in Silver Spring, MD. This company has a serious communication problem, is negligent in managing and scheduling nurses, lies about the availability of nurses, and nurses who fail to notify management when they do not come to work are not held accountable. My mother of 87 yrs. has a serious case of venous stasis ulcer. The first nurse that came to our home did not adhere to standard medical protocols like hand washing and use of/changing sterile gloves. Upon reporting this to a CenterWell supervisor, she apologized and stated this was not the first time they received this kind of complaint about that particular nurse. That nurse should have been retrained or let go. I stated that we did not want her to ever come back. The nurse assigned to us has exceptional skills, over 40 years of experience, is knowledgeable, extremely compassionate, and deeply cares about the well-being of her patients. She goes above and beyond, and we were extremely happy with her service!! On those exceedingly rare occasions when she was not available, she notified us, did the right thing by promptly notifying the appropriate supervisor, and requested they assign another nurse. Unfortunately, CenterWell neglected to inform us, failed to provide another nurse, and the manager lied by saying they had not heard from our nurse when she had, in fact, notified them. On another occasion our nurse had an adverse reaction to a Covid shot. She rightfully notified us that she would not be coming, promptly notified her management who failed to provide another nurse, and again lied by saying they had not heard from her. On three occasions a male nurse came to clean and redress the ulcer. He was heavy-handed, inflicted more pain, and ignored my mother's pleas to be gentler. The final straw was the last week of December when our nurse was injured at another patient's home. She promptly notified us and notified the appropriate supervisor. CenterWell contacted me the day before our nurse was supposed to come informing us of the situation, advised another nurse would be coming the next day (a Saturday), and that he would contact us the morning he was supposed to come to schedule a time. The nurse did not contact us. I made several calls to CenterWell inquiring about the status, and they were unable to reach the nurse or a supervisor. Throughout that day an on-call nurse called me to see if I had heard from the nurse or supervisor and each time, I stated that no one had called. I was informed 48 hrs. later that the nurse who was supposed to come was out sick, and they were not aware of this. How do you not know one of your employees is out sick? This was another example of the communication problem with CenterWell. I expressed my anger by stating that this lack of communication and accountability was unacceptable, unprofessional, and unforgiveable, and I refused to accept their apologies. With each failure in communication, I contacted the supervisor to find out what happened and was offered apologies and weak excuses. CenterWell also failed to follow-up on our request for occupational therapy for my mother as we waited several months for therapy to begin. Contrary to CenterWell's automatic phone greeting stating they are "one of the nation's leaders in home care," they are incapable of servicing patients requiring in-home wound care as they do not have the necessary nursing staff. Additionally, CenterWell has a nurse who does not adhere to standard medical practices of wound care regarding handwashing and properly changing sterile gloves (admittedly reported by other clients); a nurse who failed to contact me to schedule arrival time, was derelict in notifying a supervisor of his whereabouts and was unreachable; supervisor was unreachable to resolve matter of no-show nurse; supervisor lied stating she had not heard from our nurse that she was going to be out when, in fact, our nurse did provide notification. Our exceptional nurse is the only reason we stayed with CenterWell. However, after the last incident, continued problems with communication and lack of professionalism, we terminated CenterWell. For the well-being of your loved one, DO NOT choose CenterWell for in-home wound care because they do not have quality staff to service clients. Only submitted a 1 star rating because there is no option for a negative 5.

I will give them zero stars, they lie about helping special needs children. They find ways to…read morereject clients with obvious bias which I will never understand

Chesapeake Home Health has a wonderful staff full of love I…read moream happy to be a Nurse on board Thanks!

I used this service for my beloved husband (RIP). Since my husband was totally bedridden, the Home…read moreCare Aides from Exec Nursing Services performed every service possible, from feeding, medications, bathing, alternating his positions, shaving, tooth brushing, pulse & blood pressure readings, temperature, dressing, massaging, laundry & many more. They were excellent and very exceptional in their care and expertise. They were professional, punctual and responsive at him at all times. I would definitely recommend and use this service again. On a personal note, I am very grateful and indebted to the management and all the staff who helped my husband. May God bless you abundantly and keep up with your impeccable service to the community.

From the owner: Home Health Care Elderly Care…read moreSkilled Nursing Services Sitter and Companion Services

I've got a lot to say about this place after my mother spent almost four weeks here for subacute…read morerehab following a stroke. This facility receives $579 PER DAY to care for subacute rehab patients. This is what you can expect for that price.... They are pretty unorganized here. When my mother was brought in, they didn't have a bed ready for her and no one even seemed to know she was coming. The case manager at the facility that my mother came from told me she personally arranged the transfer with Mr. Williamson in the admissions department. I tried to call him to see what happened and he couldn't be bothered to return my voice mails. I toured this facility before deciding to place my mother here. During the tour I wasn't able to go into an actual room because Tiffany (admissions) claimed they were all occupied. This should have been a red flag for me and I wish I had seen the rooms first. There is mold on the sinks and they reek of urine since the bathrooms aren't properly cleaned and the smell wafts into the rest of the room. It's pretty disgusting. We had my mom move into a second room after about a week because her bed was broken. The bathroom in this new room was horrendous and the smell made us gag. There was dried urine all over the outside of the bowl and on the floor. I had to call an aide to have it cleaned. My family was there visiting my mother every single day so the restroom wasn't like that again but I wonder if that would have been the case if we weren't there as frequently as we were, especially since the woman residing alone in that room before my mother got there didn't have the ability to voice anything let alone displeasure over at the restroom. Most of the aides here are pretty terrible. Responses to calls for help can take as long as an hour. One aide would slam drawers and act huffy when she would have to bathe my mother. I don't know that she was ever bathed consistently and they never helped her brush her teeth. They don't watch the residents. My mother came in as a high fall risk and she fell a total of eight times (that we know of. I suspect that number is higher.)They would blame the family for some of these falls saying that we didn't tell them we left. The truth is we did tell them we left. One time I left my mother in the care of a physical therapist and an aide still tried to say it was my fault that she fell because I didn't tell them that I left. And when they blame the family they will actually yell at you over the phone. When you try to talk they talk over you even louder and don't stop. I had particularly heated phone calls with two aides on two separate occasions named Juliana and Mercy. I have never seen such unprofessionalism. My mother is covered in bruises and is lucky she didn't break anything. The staff's solution to the problem (after I called the director of nursing) was to park her at the nursing station and just let her sit there whenever a relative wasn't there to watch her for them. They still weren't watching her though even when she was at the nurses station and she wound up wheeling herself out into the parking lot. She's lucky she wasn't hit by a car. Dining staff seems to have no idea who should be eating what or even where they should be sitting. They are extremely unorganized. They are also pretty rude to the residents. If that's how they treat them when relatives are present I can only imagine how bad it is when there aren't any visitors. Family can dine with their loved ones for the reasonable fee of $5.00. If you're lucky Danine will be at the front desk and will gladly help you purchase your meal. If you're unlucky you'll have to deal with Barbara who is rude and acts bothered to help you. And if it's a minute past 10:30am forget it. Barbara won't even sell you a lunch ticket unless you get permission from the dining staff aides. Also I was concerned about the quality of food. My mother has diabetes and her sugar was running between 220-310 during her stay there. Her trays would frequently have ice cream, juices, and cakes. The equipment here is years old and barely functioning. My mom's bed was broken in the first room she was in. The brakes on the wheelchairs don't always work. We had an issue where the brakes on both side of a chair didn't work. The aides did nothing to help. The nursing unit manager finally got her chair replaced. Then the brakes on one side of the second chair stopped working. I told a total of SIX people (including the nursing unit manager) that the brake on one side of her wheelchair was broken. Three days later it remained unfixed. The therapist (the fourth person I told about the issue) had the solution of simply placing a weight behind the wheel on that side.

Sanctuary at Holy Cross is not a facility I would use for my loved one - especially for long term…read morecare. We placed my mother there 18 months because she had dementia. They said the staff was trained in dementia care. NOT SO! From February 2014 - October 2015, I watched the care and food decline while they invested in refinishing dining rooms and replacing dressers. They give patients with high blood pressure canned soup, hot dogs and processed food. They send patients to rehab for billing but refuses to let them out of the wheelchair on the unit because of "fall risk". I watched my mother decline and found the administration patronizing at best. With in 3 months of leaving, my mother mobility, mood and health improved. I know long term beds are hard to fine, if you can, keep looking instead of placing your loved one at Sanctuary.