I was discharged on 10-22 I asked them to give me a shower and they refused my request I had to go…read morehome dirty and that wasn't right

My family member was to be there at PP for a short visit just until her chemo and radiation was…read morecompleted. In this time she gained extreme bedsores, was dehydrated, malnourished and her blood got infected. They broke her spirit....she could walk, ride a stationary bike, use the computer, socialize and hem you up with conversation on any given day. Btw: I call it PP because it smells like old, nasty urine. This place put her on total bed restriction and put a diaper on her. In her PP report it said she's bed written and doesn't walk!??? What??? This lady lived in my home for years...went to the washroom alone and bathed daily in a tub, made breakfast and lunch for her granddaughter, took.her in the back yard 3 flights down to play... I could go on and on. We had plans for her to do her chemo and radiation and come back home. Well she's gone home alright. But not home. Thanks for reading. (I know it's a must....but no stars were needed above)

I have had a few experiences with loved ones at skilled nursing/rehabilitation facilities in the…read moreChicago area. My mother had a brief stay at Harmony following spine surgery. The first night was not favorable, no staff greeted us and the person that first entered the room was solely focused on inventory of her belongings and not helping her into bed or other important firsts. However, much to my surprise, day 2 through 7 were much better. The nurses are very efficient and caring as well as the physical therapy and occupational therapy teams. One nurse, Wesley really stood out. Truly exceptional! My advice in general is visit your loved one often in this type of environment, but Harmony overall is a very good choice!

Some people are friendly enough. But I'm pretty surprised and not at all happy to see employees not…read morewearing masks or wearing them under their chin. Multiple employees, including employees (CNAs, nurses) that have direct interaction and contact with residents. Many of whom are older folks who might be more susceptible to illnesses. I don't know, are there any of those going around in 2022? Can't be anything more than sniffles I suppose. One nurse in particular was kind of a jerk. I had to ask the nurse/nurse assistant to put her mask on since I'd seen her coming in without it. When someone asked her something--about how long something might take--her response was a kind of flippant, snotty "it takes however long it takes". I think the question was really more how far is it, is it crowded or whatnot, will I have to wait... to which she could have answered either without the biting tone or simply been a bit more kind.

My MIL had a great expereince here-shout out to Janice, Denize & Deidre! Really great team -always…read moremade her feel respected and well taken care of. Would recomend!

My 88 yr. old Mom had an accident 2 days after Thanksgiving and broke both wrists and hurt her…read morehead. After 2 days in the hospital she came here for rehab. Mom came home on December 23 and her wrists were in much better shape. Kelly was amazing to work with and the staff were wonderful to Mom. THANK YOU

They do a great job and very polite, always helpful great location easy parking I only go to places…read morewith parking because of health problems

This is a very convenient, pleasant facility in a small shopping center with easy parking right in…read morefront. My therapist, Artur, in fantastic and can massage the pain away very skillfully. He has already reduced the amount of pain I had with walking and moving in general. Everyone there is pleasant and helpful and it's never too crowded. I've been to other PT facilities and this is the absolute best one I've encountered. I highly recommend it.

My mother has been at Dobson Plaza for a little over a month. She arrived having severe…read morehallucinations and dementia over the Christmas holiday. Cathy was so helpful when she took my mom into the facility. I was a train wreck as a I saw my mother falling apart. Cathy was warm, caring and she reassured me that she would help me every step of the way. Christine the Director of Nursing was amazing. My mother was refusing food because she was paranoid. Christine made it her mission to get my mom to start eating. Christine sat with my mom every day when my mom's food tray was brought to her. Christine asked what my mother liked to eat and she tried to have the cooks make it for her. My mom is now eating little by little. All of the doctors and the nurses did everything that they could to help my mom. My mom is no longer hallucinating thanks to Dr. Schvartzman. All in all I would say the staff at Dobson are very caring. I want to give special thanks to Maxine, Larry and Albert for taking all my calls. Dobson Plaza is not a fancy place but it is a very warm and inviting place. I give it 5 stars for the care they provide. The four stars is because there are no private rooms or private showers for people in Memory Care.

Our mom went from an independent living facility to a nursing home due to Alzheimer's. She lived at…read moreDobson for 2.5 years, and in every way I can think of, they were the most beautiful last years of her life. The quality of care, the attention, the LOVE our mom received was beyond measure. We established incredibly close bonds with those who cared for her, knowing in our hearts, minds, and souls- she was constantly surrounded, on every shift, by people who loved Gussie the way we loved Gussie. We are forever indebted, and forever grateful, for their care.

Great Place to work great team also Eric the Director is great .Everyone has a pleasant attitude…read moreand are willing to to work together, Team work makes the best work

Buckingham is What a Nursing Home is Supposed to Be!…read more When it came time to find a nursing home for my father, I was deeply worried that my Dad's new home wouldn't be sufficiently caring, clean, comfortable or professionally operated. So, I researched well over a hundred nursing homes across Chicago and the suburbs. I am so glad that exhaustive search enabled me to find Buckingham Pavilion! Everyone was caring, understanding, patient and attentive to my Dad's needs. This was true of everyone on the team from the receptionists to the nurses, to the escorts, to the maintenance staff. I was never given any reason to worry about my Dad's level or care or comfort. During my many visits, I saw that he, and the other residents, were happy at Buckingham. Also, my Dad's room, the dining room and all the community spaces were always kept clean and the residents' room were significantly more spacious than at other homes. To top it off, one of the owners I frequently checked in with is not only caring, communicative and professional, but a person of great integrity. I could not be more thankful for everything that everyone at Buckingham did for my Dad and my family.

There cardio rehab isn't the best they have no idea what there doing or why u are there. My Advice…read moreDo Your Rehab At Home It's a Lot Safer.

Anthony said my orthopedic was "cold school" and didn't know what he was talking about. He didn't…read moreseem to care about me or my health. The place seem childish and uninformed. I would avoid it. It not a pace to heal.

Disregard the pictures posted in their website. The place is not as advertised. The employees do…read moretheir work and nothing more. Everyone looks the other way not to do more than what they have to do. Continuously gaslighted when reporting issues. I am told they will notify such and such and no one shows up. No one takes responsibility for following up. All staff disappears for hours at a time early afternoon (experienced on certain days of week) and no one to oversee patients or respond to notifications related to medical devices. This place is not suited for bedridden patients. They advertise many perks but patients are locked in their floor with a keypad (which to me is not even safe in case of an emergency). Two patients per room and things noticeably unkept. First floor have some nicer areas for communal living that seem barely used. The most that happens is sitting patients in the halls for hours at a time if they can sit on the hall. Care is minimal and dependent on who is on duty or if you know someone there. Could it be worse? Sure. Yet suboptimal premises and care. Premises look nice from outside but inside where the overcrowded patients are is another story. There is one nurse per wing. I asked for help one day for a feeding machine being blocked and almost two hours went by before anyone came to help and it was the nurse from the next shift. I am sure good people work here, but clearly it lacks in focus on patients. When I asked questions I get flaky answers that clearly show they are not familiar and are trying to gaslight me or distract me. Typically the response is that they will tell someone else and no one follows up. Found bed ridden patient in same position for days, or move into severely uncomfortable positions. Last jaw drop was to find a rodent in the premises mid afternoon. For once they were responsive to deal with the rodent. Yet how long had it been there, and given it was later in the day, how many hours had passed that no one had come to check on patients for which rodent arrived and passed. (Photos won't load at moment so will update when possible).

Please please please save yourself from the headache that Astoria will cause you…read more I'm not sure of where to start. My father was sent here for short term wound care/rehab for a tailbone related wound. He sat in bed for 2 days before anyone even assessed him. Understood he came with a referral and instructions - but 2 days to even acknowledge him is beyond ridiculous. Being there for wound care - he had to lay almost flat. At mealtimes they would just drop his tray and no one would assist him. Luckily, I was able to manage going there for breakfast and dinner to feed him. The level of care/compassion related to this is insane to me. Being at the facility morning/evenings daily was actually a godsend as I was able to see I needed to get him out ASAP. At day 4 I was doing everything in my power to find other arrangements. Thankfully he was only there for about 7 days. Upon a scheduled follow-up visit, to Illinois masonic for an unrelated follow-up, Masonic informed me he had an infection/fever, and it was from the wound (he was immediately admitted). No one at Astoria informed me of an infection or even knew he had a fever. Understood that every situation is unique /different, but I truly feel the level of care here was sub-par. i will second the other feedback here on yelp that this place looks NOTHING like pictured. rooms are tiny - zero privacy and for the short time was there - i don't think the room was even cleaned. The photos forgot to include random clutter in the hallways, old/dried up food/food trays and just general filth. Photos look like they are prob 10-12 years old as well. This place is sold as a "5 Star Facility" and I thought I was making a good decision picking this place for his short-term rehab. There really should be more oversite related to ratings and follow-up at the state/federal level related to these places. My story ended somewhat positively - yours might not. Just do yourself a favor and stay away from this place if you can. I'm truly convinced that him having a follow-up appointment, outside of Astoria, probably saved his life.

Update: Name of administrator is Ozzie. Name of social worker is Brianna. Not sure of the…read moreunprofessional staff and receptionist names, however, steer clear of this place! The administrator blocked me and told me not to call him again regarding my dad or they would not allow me back in the facility! I also was not allowed to transfer him out. Social worker Brianna lead me on for 2 weeks as if she was helping me to locate other facilities! Horrible!

The administrator and staff are whole-heartedly doing their BEST to assist and give the best care…read morequality. I have a family member who had a new resident placed in his room. The new resident felt that he could not hear his television so the new resident decided to move the television next to his bed on the rolling table. Once management and the Administrator were made aware within hours the issue was resolved. A better fit was found for this resident. This is epic and greatly appreciated. Thank you to the Ambassador Nursing Staff and for all you do!