Upon moving from this location to a physical therapy office not associated with Athletico, it…read morebecame apparent that the Athletico model of customer service and care was severely lacking for my needs. For scheduling, insurance and payments, the "Patient Experience Coordinator" was unfriendly and abrupt, making interactions uncomfortable. I regularly worked with two physical therapists at this location for 1-2 sessions per week for more than 6 months. During each one hour visit, I worked directly with the physical therapist for 30 minutes and was then turned over to a young trainee/student for exercises. The level of competence of the trainee varied widely. Some paid attention and offered clear direction and others handed out balls or bands and then walked off. After not progressing with my recovery, I left this Athletico and spent months under the care of physical therapists at a hospital affiliated office where the full 60 minute session is with the physical therapist only. The level of care and my recovery progress increased immediately. Something to note, my insurance covered physical therapy with the same copay at the Athletico location and at my new physical therapy office. The value of care provided couldn't have been farther apart.

Ive been going 2x a week after my mastectomy. The surgery left me with no range of motion. And…read morefeeling like I was wearing an iron bra. I'm doing better in one month than others I know 6 months out who had been through the same surgery. Daniel, Jessica and the assistants have all been patient, professional and understanding. They offer a creatitive variety of exercises that can be challenging but not painfully so. Highly recommend this location.

I had been going to another clinic for PT and decided I wanted one that had additional options of…read moreshock wave therapy and other treatments. At first it felt as if Justin had diagnosed the issue quite profoundly, but once we got into the actual therapy it quickly went off the rails. I went in with Achilles tendinitis and they literally pounded the hell out of my calf...so much so that it got deeply bruised. Then after a couple visits they quickly switched therapists on me, even though Justin was there doing nothing as far as I could tell. Not that I objected since he really did the minimum when it came to personal attention. When it came time to pay though was when things went even further off the rails. They took full payments off my credit card BEFORE they had even submitted the claim to my insurance (which should have covered 80%). Then they used the wrong coding to the insurance company and I am still fighting with them to get it corrected. Their excuse is that they use a 3rd party to bill and that company takes a long time to submit. I've tried repeatedly to get them to refund the overcharged fees, but they either don't return my calls or just simply ignore the messages. Totally frustrating from both the treatment and the payment side. With so many other options in town, I don't recommend getting tangled up in their dysfunctional web.

I haven't been to a lot of Physical therapy places, but from the other experiences I have had, this…read moreplace is better on all counts. The staff are professional and responsive, the scheduling is simple, billing is clearly communicated and I feel better after each session. The west loop space that Yasam is renting is a little weird, with lots of Blackhawk memorabilia. But despite that it's well lit, clean, and the music is never too loud.

Ashley was a good physical therapist helping me along the way and making sure I was doing my…read moreexercise correctly!

Great experience. They really helped me get better and my knee moving without pain. Easy to…read moreschedule.

My mother has been at Dobson Plaza for a little over a month. She arrived having severe…read morehallucinations and dementia over the Christmas holiday. Cathy was so helpful when she took my mom into the facility. I was a train wreck as a I saw my mother falling apart. Cathy was warm, caring and she reassured me that she would help me every step of the way. Christine the Director of Nursing was amazing. My mother was refusing food because she was paranoid. Christine made it her mission to get my mom to start eating. Christine sat with my mom every day when my mom's food tray was brought to her. Christine asked what my mother liked to eat and she tried to have the cooks make it for her. My mom is now eating little by little. All of the doctors and the nurses did everything that they could to help my mom. My mom is no longer hallucinating thanks to Dr. Schvartzman. All in all I would say the staff at Dobson are very caring. I want to give special thanks to Maxine, Larry and Albert for taking all my calls. Dobson Plaza is not a fancy place but it is a very warm and inviting place. I give it 5 stars for the care they provide. The four stars is because there are no private rooms or private showers for people in Memory Care.

Our mom went from an independent living facility to a nursing home due to Alzheimer's. She lived at…read moreDobson for 2.5 years, and in every way I can think of, they were the most beautiful last years of her life. The quality of care, the attention, the LOVE our mom received was beyond measure. We established incredibly close bonds with those who cared for her, knowing in our hearts, minds, and souls- she was constantly surrounded, on every shift, by people who loved Gussie the way we loved Gussie. We are forever indebted, and forever grateful, for their care.

I have been going to Trilogy for over a decade. The doctors there are caring, and the social…read moreworkers connected me with all kinds of benefits I did not know I qualified for, as a disabled person. A bus card, Pace, Taxi rides, or social workers taking me to doctor appointments. My health has improved dramatically with their help.

Unorganized mess of a place. Do not follow through and no accountability. No clear processes for…read moreanything.

My co-worker (hi there, Elizabeth W!) happened to use this location and I'm glad I was able to go…read moreto her for a recommendation. I've undergone treatment at this location twice, for several weeks each time. If I have to do physical therapy, I'm glad that this ATI location is fewer than five minutes from my house. Lindsey Nicholson is a fantastic physical therapist. She is very attentive, friendly and upbeat. In fact, all the staff are welcoming and friendly. They are open twelve hours per day so there's lots of options for scheduling; I prefer to have sessions early in the morning, before work, just in case there's some issue with me getting there on time after work. It's never been a problem to schedule me first thing in the morning. Every time I've been there, the therapist who's worked with me (usually Lindsey) has only been working with one or possibly two other patients at the same time. My first round of therapy lasted about two weeks and I had absolutely no pain when we were done. This, after having had varying levels of pain for about 4 months prior. I had five one hour appointments with Lindsey, and the day after my last appointment, I flew to Philadelphia, where I spent the following four days exploring the city by bus and foot, walking several miles per day around the city. Before I had started my therapy, I had discomfort walking only a few blocks. My second round of therapy lasted about twice a long, but the results were just as positive. The facility seems to offer a pick-up service if needed, though I'm not sure how it works. The space is incredibly neat and tidy, and the staff are dedicated and knowledgeable. None of them are pushy or overbearing, and are careful to explain if you have any questions and are not afraid to change tacks if something doesn't seem to be working. If you are unfortunate enough to need PT, I wholeheartedly suggest ATI, and this location in particular, to get great help to set you right.

I had the misfortune of getting in a car accident. An older gentleman decided to make a U turn in…read moreearly afternoon and hit my driver side which caused from the airbag to deploy. Rushed in ER. My Dr ordered a PT. I checked which one is closest and ATI Andersonville was suggested. Parking - Awesome. Public Transportation - Great Facility - not too big not not small. I like it. Equipment - Great Staffs- PHENOMENAL. RESPECTFUL. PROFESSIONAL. PERSONABLE. Worth recommending to friends and families. Thank you.

Our son was in PT with Ellie Hoag for the past year, and has thrived under her care. When we…read morestarted, he was a year old and not crawling, and now he is 2 and runs all over the place. Ellie had a great approach with our son, both being fun and playful and very focused on making sure he was working on the skills, without being pushy with him. He loved his sessions with her. We are ALMOST sad we don't need to see Ellie anymore because he has progressed so much under her care :)

From the owner: At Little Steps Pediatric Therapy in Ravenswood Chicago, we provide pediatric physical therapy,…read moreoccupational therapy, and speech therapy to meet the rehabilitation needs of our young patients, their physicians, and their parents. We work with children from birth to adulthood providing timely, individualized therapy services in a caring environment through the personalized attention of a committed staff. Our skilled staff provides individualized treatment plans specifically for your child's needs and development.

Had a work Injury and decided to use this location for physical therapy…read more So glad I did. The front desk staff were accommodating and kind. They got me in short notice. My therapist Caitlin is amazing....patient, gentle and very helpful in my recovery journey. I can't say enough about this location. Kind of a loft space with tall ceilings and some good music playing. Very conducive to feeling comfortable and the energy there is just good!!

Great staff! Everyone is supportive and really keep you on track. I highly recommend going to the…read moreif you're in need of help.

There cardio rehab isn't the best they have no idea what there doing or why u are there. My Advice…read moreDo Your Rehab At Home It's a Lot Safer.

Anthony said my orthopedic was "cold school" and didn't know what he was talking about. He didn't…read moreseem to care about me or my health. The place seem childish and uninformed. I would avoid it. It not a pace to heal.

A huge thumbs-up for Selfhelp! From the second you walk in, you feel like you're in a welcoming,…read morehomey environment. The staff are amazing--super friendly and always go above and beyond to make sure the residents are happy and well taken care of. There's no shortage of activities here! Whether it's group outings, arts and crafts, or even some chill yoga, there's always something fun and engaging to do. It's a great way for everyone to stay active, meet new people, and just have a good time. Also, the team really takes the time to make sure each resident gets the personalized attention they need. You can tell that the staff are passionate about what they do, which makes all the difference.

This facility so far excelled the 3 others I was in. The food was superb, the staff and patients…read morewere very supportive and respectful. I really had fun there. Can't recommend it enough