This lengthy review is very well deserved for Vaca Hills Chapel Funeral Home…read more My father passed away suddenly on a Friday in his hometown of San Francisco. We took the weekend to grieve and began the difficult task on Monday of finding a funeral home. My father was a proud Army Veteran and his wish was to be buried at Sacramento Valley National Cemetery. Initially, we thought it would be best to choose a local funeral home in the Bay Area that specialized in military burials. We believed we found one in San Bruno, but from our very first interaction, we were disappointed. When we explained why we were there, the funeral director did not offer condolences. When I asked about burying my father at Sacramento Valley National Cemetery, she suggested we could bury him at the National Cemetery in San Bruno instead. To my knowledge, that cemetery is closed to new burials -- it clearly states so on their website. Her response was, "You can always go over there and ask them directly." I was taken aback. Why was she unaware of the burial closure? And why were we expected to do the legwork when we were seeking professional guidance during one of the hardest moments of our lives? We left feeling discouraged and unsupported. After more research, I realized it would be costly to keep my father's remains at a local funeral home and then transfer him to a facility closer to Sacramento Valley National Cemetery. On Tuesday, my mother, sister, and I drove to Vacaville to visit three funeral homes. The first one we stopped at was Vaca Hills. We didn't have an appointment -- we showed up unannounced -- and we were warmly greeted by Joseph. Joseph is one of the drivers who assists with transporting loved ones and supporting burial services. The moment he heard why we were there, he offered his sincere condolences. He clearly stated he wasn't a funeral director, but he patiently answered every question he could. He was knowledgeable about the burial process at Sacramento Valley National Cemetery and provided us with their price list. He also took my contact information and assured me that one of their funeral directors, Mercedes, would call me the next day. Our next two stops were at two other Vacaville funeral homes that work together. One was closed, so we went to the other. While the staff was polite and the funeral director -- a former military member -- had a great sense of humor, the entire meeting felt transactional. It felt more like business than care. The location was also in a very busy area, and we couldn't imagine trying to hold a funeral procession there or mourning in the middle of so much activity. The following morning, Mercedes from Vaca Hills called exactly as promised and scheduled an in-person meeting for the next day. From the moment we met her, she mirrored the compassion Joseph had shown us. She immediately offered her condolences and approached everything with empathy and patience. She never once felt pushy. She answered every question thoroughly and offered thoughtful solutions whenever we needed adjustments. When the topic of payment came up, she handled it with professionalism and respect. She did not ask about life insurance policy amounts. In fact, when my mom attempted to share that information, Mercedes gently let her know that it wasn't necessary and that many families prefer to keep that private. Mercedes is also a military veteran and that meant a lot to us. She ensured every step of the process for my father's burial at Sacramento Valley National Cemetery was handled promptly and properly. As soon as we confirmed our preferred date, she had her team secure the appointment. We selected the Platinum Package, which included a 3-hour viewing and funeral service, followed by a 1-hour burial service the next day. Because my father's burial appointment at the cemetery was scheduled for 9:30 AM, it would have required a very early service and felt rushed. Mercedes worked with us and graciously allowed us to extend our Sunday service to 4 hours instead of 3. On Monday morning, we simply met at the funeral home for the 8:50 AM procession to the cemetery. The entire experience with Vaca Hills was smooth, compassionate and dignified. At no point did I ever feel pressured. They were communicative, understanding and accommodating throughout the entire process. From the bottom of our hearts, we want to extend our utmost gratitude, love and appreciation to Mercedes, Joseph, Brigitte, and Angel. You loved on our family in such a remarkable way during one of the most painful seasons of our lives. You helped us give our father -- our Patriarch, our Protector -- the most honorable Homegoing celebration he could have ever received. We will 100% choose Vaca Hills again if we are ever in need of services in the Vacaville, Dixon, or Fairfield area. With deepest gratitude, The Faagau Family

I had 3 calls with Bridget, the owner. I was astonished by her grossly unprofessional, unhinged…read morebehavior. I had to repeatedly ask her to slow down, lower her voice, and stop interrupting me, so that I could get clear information regarding my father's funeral plans. She wound herself up so badly that she delusionally accused me of doing things I wasn't, which she was actually doing. Despite my multiple calm, gentle efforts to give her space to take a moment to calm down and return to clarity, it was impossible to speak with her before she hung up on me. As if the trauma that I've been going through of losing my father in the way that I did isn't hard enough.... Obviously, I strongly recommend not using this funeral home if you want the kind of professional services and staff that you and your family deserve.

I had a great experience with the planning of my mother's funeral. First off, all of their front…read moredesk associates where extremely professional, caring and very comforting. Maira Tapia, the funeral arranger, is very good at what she does. During the time I was planning my mother's funeral with her, she made me feel comfortable that I had nothing to worry about and everything would go as planned. She made me feel at ease. From the planning till the end. I give Maira and Bryan-Braker 5 stars!

We had the privilege of working with Pierre Z'berg as the Funeral Director for my dad, and I truly…read morecan't say enough about the care and professionalism he showed during such a difficult time. From the very beginning, Pierre was incredibly responsive--always answering calls and emails promptly, which made the entire process feel much less overwhelming. He was kind, compassionate, and genuinely easy to work with while we made all the arrangements. What stood out most was his flexibility and willingness to accommodate our requests, making sure everything was handled exactly as we hoped. During a time when emotions are high and details matter so much, Pierre provided a calm, supportive presence that we deeply appreciated. I would highly recommend him to anyone in need of funeral services. Thank you Pierre!

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

Amanda was so helpful, gracious compassionate and kind. She helped us navigate through this…read moredifficult process smoothly. Forever grateful Johnna, Julia, and Jill

It's a type of service that you don't want to think about using until you have to use it, but it's…read morea much better alternative to all the other forms of funerals, etc.. It's a lot cheaper for one and environmentally better than cemeteries. My mom and dad both paid for the Neptune Society to take care of them when the time came and the time came for my dad and everything about the service was flawless, very respectable and professional from the pick up of the body to the paperwork, and then the actual scattering of the ashes in San Francisco Bay went off perfectly without any problems. I highly recommend them.

The staff here at Fairfield Funeral home were very kind, understanding and compassionate. Ken, the…read morefuneral director made the planning process very easy for my family. He was patient with my mom and I as we planned for the funeral service for my Dad. My parent's had actually pre-planned and did the prepaid funeral arrangements for my Dad a few years prior, which took a big load off our shoulders. We mainly had to focus on a date and how we wanted to service to be. Ken was very professional and considerate when my mom was indecisive on a choosing a funeral date and when we needed to confirm things on the death certificate. He responded quickly to our questions if we had any and give us clarification if things were confusing. We ordered 50 'in memory' booklets with a photo of my dad through the Funeral home as well. They provided everything we needed during the service and communication was smooth with Ken and his staff. The chapel is pretty big and can accommodate a lot of people. We had to service in mid-November and there were no restricts implemented in terms of seating capacity as long as people wore mask. Overall, the Fairfield Funeral Home staff were reliable, organized and empathetic. The option of pre-planning was the best decision on my parents part as it saved time(and money) and removed the guesswork and strain of planning, allowing us to focus on our grief. Thank you Ken and your Staff for the taking care of my family and providing my dad with a proper service and burial.

I've had 3 close family members that have been in the care…read moreof Fairfield Funeral home within the past 2 years. Ken, Matt and Lauren have been so awesome all 3 times. I couldn't have asked for a better funeral home to take care of my loved ones that have rested.

We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

Nothing can really prepare you for death and when it was my Dad's turn my brothers, sister, mom and…read moremyself were crushed. We were given a pamphlet in the ER to choose which mortuary and my cousin had recommended this place. The nurse informed them and the Mortuary Director called us. We made an appointment and Vince was in charge of my Dad's funeral services from the 2 day viewing, coordinating with the church and burial place. Sage was Vince's apprentice and she was amazing with us as well. I'm in the business of healthcare. We are used to maintaining life, we prolong, revive, and try to find ways for patients to thrive. To deal with the people of the opposite side of the spectrum was something new to me. The aftermath of helping a family choose how their loved one wishes to be put at rest, helping them get closure through a burial was what McCune Garden Chapel did for me and my family. We so appreciated that because my mom and siblings were so filled with grief that we didn't know where to start. I'm so grateful for their guidance from finding us a deacon for the viewing, coordinating with the priest at the church and burial site, prompting us, guiding the pall bearers. Always kind and professional when we called with questions. We appreciate you.

We are so grateful for the care and compassion we received from Audra at McCune Garden Chapel. She…read morewas kind, patient, and incredibly attentive throughout the entire process of arranging my grandfather's services. Audra's communication was excellent--she kept us informed every step of the way, answered every question with understanding and compassion, and went above and beyond to assist our family with Veteran Services and to ensure all of our wishes were honored. Her warmth and professionalism made a very difficult time a little easier, and we will always be thankful for her support and guidance.