I have lived in this community for about 7 months and have to tell you that I have heard horror…read morestories from other tenants about the students they used to have here. I am glad they are not allowing them anymore. I have had a nice time here, a couple of hiccups when the fire alarm would go off but nothing major. No huge parties or anything like that. And who cares what the building was built for, it is now my home and I do not want it disrupted by a bunch of kids whose parents just cut them loose and are footing the bill. Let's be honest, as Mr. T says, most parents have not prepared their children to live among others who do not owe them anything. And why would you want your child living where they are not wanted? Stop trying to tell people what to do and who they have to accept.

Broken promises left and right. I understand wanting to try to upsell your complex while giving a…read moretour however straight up lying isn't ok! Was told this was a complex full of mostly "young professionals" in which was not true. The main demographic I've seen is full families with children, which is fine however it wasn't what we were told...Packages are labeled and put away in a mail room we were told, they actually just sit on the floor in the lobby. Your told that this is the most quiet apartment complex, it is not the walls are paper thin, you can hear each and every conversation from any apartment. Broken elevators, no parking in gated parking lot, stench of weed everyday, bugs and roaches in apartments, I could continue however I believe I made my point...think long and hard before signing any lease for this place.

Jason M. and I lived in Pebblebrook when we first started to live together. It was a wonderful…read morecouple of years. I agree with my now fiance that Pebblebrook is not perfect, but considering how expensive safe housing is in the Hartford area, you are not going to get any better of a value. I recommend that if you are visiting Pebblebrook, go to Rent.com and/or Apartmentratings.com and submit an inquire because if you sign a lease, then you get a $100 Visa gift card. My recommendation with Pebblebrook is to try to get a unit in the H complex because the sunlight hits the area perfectly whereas for the other units, it can get dark easily. Also, it is a lot quieter because you are not near the pool. I loved having a balcony because we often had dinners there during the summer. The apartment was very spacious and we were able to have a couple of Seders. I loved having a walk-in closet in the master bedroom. Right now, the foyer is getting a facelift with new paint, lighting, and glass doors. Maintenance was always there when we needed some repairs. Even though it was in New Britain, I never felt that I was living there. People assumed that I lived in Farmington or West Hartford because it was so close to the West Farms area. At the same time, I loved walking up the Brittany Farms loop because it was so quiet.

Do not move to this apartment complex. It's not worth it at all. There are many better and newer…read morecomplexes that you can move into , just do your research. My BIGGEST complaint is the management/leasing office. They are so terrible with communication and general management requirements. The leasing office is constantly losing packages and they open late and close early more often than not. Don't move here unless you have absolutely no other options.

Don't rent from them they will put you in a moldy and run down apartment with poor security and lie…read moreabout the apartment. The told me I was getting a 3 bedroom but it was really a two bedroom with a office that was connected to the big you it was basically a closet. Then the unit had a leaky ceiling in the bathroom that they never fixed right. It basically have black mold that went all throughout the ceiling. It came with roaches. Oh but they will blame you for that. Also the property manager is very unprofessional and very and rude. If you do something or say something she doesn't like she'll start threatening you. It's a terrible company and I'd spend my money else where if I where you!

Do not go through this company for any rental properties. They will keep charging you for pointless…read morethings just to take your money and never explain why they are charging insane amounts of money for nothing. I spent over $100 on "application fees" and had to give EXTREMELY personal information that was required. They refuse to shred my personal documents after I am now unable to move forward with renting and are illegally withholding my background and credit checks which I supposed I was paying the $100 for (which it actually only costs $20 for a rental property to do). Dishonest, bad at communicating, and unprofessional.

If I can give zero stars I would. The apartment are outdated to the point the breakers are fire…read morehazards, it's roach and mouse infected. They're over price for low quality. There has been three car break in the last year. Save your money and go elsewhere. You can't raise a family here, not even temporary .

From the owner: Welcome home to Springwood Gardens. Our apartments in New Britain, CT, allow you to reside in…read morecomfort and sophistication while exploring the unique and dynamic culture of New Britain. Superior amenities, desirable services, and a well-connected address allow you to indulge in all the urban conveniences you want without giving up on the peace and quiet you deserve. Offering a selection of newly renovated one-, two-, or three-bedroom apartments for rent, Springwood Gardens gives residents an enjoyable experience in the best community in the area. Take the first step and make your new home at Springwood Gardens. Take a look at our photo gallery and schedule your appointment or drop by and visit us for your personal tour today.

WARNING!! NOT LGBTQ+ friendly! Violation for sure in terms of discrimination. HUGE Waste of time!…read moreWe had gone to view this place and we're promised we'd be send an application RIGHT after our viewing. Mind you, we were asked to write down our information (email,contact info) AT the showing to be emailed an application RIGHT after viewing. I can't help but be assured this is is due to a homophobic vibe from the property manager. There is no other reason as we are perfect candidates to live in this community.

Like all apartments, this place has its pros and cons. I've lived here for 3 years. This is…read moreprobably more of a 3.5 star place, but they were honest with my security deposit so I rounded up. Pros: The maintenance guys I've interacted with have been friendly; I haven't needed many requests filled but when I was having car problems one of them (Chris?) went above and beyond Never lived in an apartment complex with such excellent snow removal - the contractors they use for the job are excellent Safe neighborhood - kind of isolated up in the hills, haven't heard of any major crime issues during my stay here. Spacious apartments - the largest 2 bdr I've lived in by far They've really worked to get people to clean up after their pets, stop leaving trash out, and in my time here the complex has been fairly neat The carports are clutch in the winter. Large storage space below each apartment too. Included heat is absolutely huge in the winter Cons: The rent increases: the old team tried to hike the price by $100 a month, which is absurd. They'll negotiate with you, but considering these apartments are pricey as it is, this seems like a poor way to promote continuity. Management is extremely hard to get hold of. They rarely pick up the phone, and I've sent multiple emails with no response over the years. This applied to the old and the new management. If you need to talk to them about something, you have to go in person. Could probably benefit from an extra dumpster, this one tends to get full towards the end of the week Some maintenance requests can take a while - a washer kept repeatedly breaking down and it usually took weeks to get a fix. It broke down 4-5 times and they continued to try to fix it instead of getting a replacement. Poor ratio of laundry:tenants. Makes it hard to get a washer/dryer on the weekends. It seems like most winters the hot water goes out at least once (and the heat with it). This is usually fixed within 3-5 hours, but can be a minor inconvenience. They're usually on top of it though. Neutral: The apartments aren't new, but with that said, I haven't had many issues/breakdowns as other reviews have mentioned. Maybe I just got lucky. OVERALL: I've been happy for 3 years. A solid average apartment complex in a decent neighborhood that's probably a bit overpriced but gets the job done and has its perks (included heat, carport). You can probably find cheaper places in the area with similar quality, but I have no major complaints after 3 years. UPDATE: After having completed my move out, I was pleasantly surprised to find they returned all of my security deposit. I've had shady landlords in the past try to take all their cleaning costs out of my deposit, but Summit & Birch was honest and professional in that regard.

I have lived at Washington School apt's for over 5 years. I can tell, is a GREAT PLACE TO LIVE! for…read morea very good rental price. The property manager is a very nice and respectful person to communicated with, always respond to your needs on a diligent and responsible way. The building maintenance staff is very dedicated to maintain the beautiful historical view of the building and the apartments. I always have a quick response to my apt repairs. Spacious, nice and well design apartments. Always clean surroundings, big and safe Parking lot with security cameras and 24/7 patrol. Like it happens to me, you will be surprise how quiet this place can be...at any time! Definitively, one of the best places to rent- live at New Britain, CT. Thank you! TG.

I lived in Centennial Apartments in Farmington for over a year and it was by far the best place…read moreI've lived. The property is very well maintained: from the pool and laundry facilities to the hallways and landscaping. I was proud to call it home. I enjoyed my time there not in small part because of the property manager, Jacqui. She is so attentive, positive and kind. I always enjoyed my interactions with her. I'm a customer service snob as I have been in the industry for over 25yrs and Jacqui is top notch! I would hire her in a heartbeat. Thank you for making my time there feel like home, Jacqui! I highly recommend this location for anyone looking for a soft place to land.

Great place to live! We've been here for three years and there's never been a problem. Dawn is a…read morevery good apartment manager, very friendly, helpful and fair. If anything needs fixing we never had to wait long until it was addressed. The maintenance staff are also great-

If i could give them zero stars, i would!! The Management and owners are HEARTLESS!! Very rude and…read morenasty. If you have elderly relatives in this place, it's in your best interest to have them move elsewhere! My father in law passed away this weekend(06/28/23) after a fall in their bathroom, in that apartment building, and Management was extremely cruel to my mother in law!! They do not give a shit about their residents! Their exact words to my MIL was "Don't take it personal, it's just business" and proceeded to tell her that she had 3 days to get out.

I see a lot of bad reviews on here and I cant speak for that because I don't live there but I can…read morespeak on what I've seen and done from my viewing. Everyone I met that works there was super personable and friendly. I feel that the only explanation for the reviews being bad on here, is that the owner is spreading its staff too thin.. The reason I believe that is because managers and front desk workers can only do so much. I'm in the business and you can only work with what you are given. I don't even live there and they did something for me they were not required to do and didn't have to do. Doing that while I could tell they were swamped with work, the manager Melisa, as well as Isabella who I was speaking with too was able to help me figure out my license was there and find a way to mail it back to me right that very second rather than waiting until after the holiday weekend all while answering the phones non stop rings and answering people's questions in person I could overhear a bit. So for all of them to be able to multitask to that level is proof they are amazing at their jobs. To me they seem overworked and underpaid. I hope the owner of the business sees this (and isn't offended) because they have great staff and I hope they know it and I can't express enough how nice Jodi was at the front desk who gave us the tour, Isabella and the manager Melisa. I know there are bad reviews on here but I would love to live here and I hope we will be able to. But regardless I will never forget the kind gesture done for me today and it's always nice to just help eachother these days as we the little people are all scrambling for a place to live since the govt messed up the economy.

DO NOT MOVE HERE…read more Management regularly gives short notice for entry (often less than 24 hours) and then doesn't show up as scheduled, sometimes appearing days later without warning. They are nearly impossible to reach by phone; calls are usually routed to third-party customer service that can't resolve issues and promises follow-ups that never happen. Rent increases with every renewal, yet ongoing maintenance issues are rarely addressed. There is widespread mold throughout common areas and units. Essential systems frequently break, including elevators, heat, AC, and laundry machines. The building infrastructure is extremely outdated, and failures are often blamed on the age of the property rather than properly fixed. The carport has severe structural damage, is now condemned, and has caused falling debris and pipe damage--yet residents are still charged $75 per parking spot. Snow removal is inconsistent, sometimes making it impossible to leave for work. Mail and packages are frequently stolen due to poor security. Trash chutes regularly overflow. Laundry costs have increased multiple times (now ~$3.90 per load), but machines are inefficient and often require multiple cycles. Elevators have been out of service for weeks at a time and continue to break down. Most recently, large portions of the property have been without water for over a week. Residents were given conflicting information, encouraged to stay instead of using hotels, and then left without updates or reliable communication. Overall, the property appears too old and poorly managed to be properly maintained, and residents consistently bear the consequences. There are many more issues, but this should be enough to strongly encourage anyone considering this property to take existing reviews seriously. I wish we had.

We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!