This is a difficult review to write because my therapist at Elevation Counseling is excellent. She…read moreis the only reason I have stayed with Elevation, and I genuinely appreciate the care I receive from her. Unfortunately, the administrative and psychiatric side of the practice has been a consistently frustrating experience. This is not based on one isolated incident. Over the past eight years, I have repeatedly had to follow up about refills, appointments, scheduling mistakes, and medication being sent to the wrong pharmacy. I have had to call at least every month or two to get something corrected, and after many years, the pattern becomes exhausting. What is especially frustrating is that this does not appear to be unique to me. Other public reviews describe similar concerns with communication, scheduling, medication management, billing, and office follow-through. Several reviews also reflect the same basic contradiction I have experienced: individual therapists may be excellent, but the systems around them create unnecessary stress for patients. The most frustrating part is not just that mistakes happen. It is the lack of accountability, apology, or basic empathy when they do. This is a mental health provider. The people calling are often dealing with anxiety, depression, medication needs, and other serious concerns. When an appointment is accidentally canceled, a refill is delayed, medication is sent to the wrong place, or scheduling is mishandled, the response should be compassionate and solution-oriented, not defensive or dismissive. Most recently, I realized I was out of medication after being told I had an appointment, only to find out that the appointment had not actually been scheduled. Instead of the issue being acknowledged, I was made to feel as though it was my fault for not double-checking the work of the professionals I am paying out of pocket. The comment that "she cannot control what other people do" came across as condescending and completely unhelpful. This would be a five-star review for my therapist and a much lower review for the administrative and psychiatric support surrounding her. I would recommend my therapist without hesitation. But I cannot recommend the overall experience at Elevation Counseling unless they make serious improvements to communication, scheduling, refill support, accountability, medication-management processes, and the way patients are treated when the office makes mistakes.

This is a combination of a 5+ for my therapist who is amazing and a zero for their office staff…read more My therapist who I would be fine giving you name if message me, is really wonderful. It's really hard to find therapy in Albuquerque and when you find a good one you keep them. The company is just not good at communication and billing. When I first had a therapist w them they said they would cancel my appt if I didn't pay my out of pocket.....of about $25. Now I have issues with them being able to create a statement of charges, payments and patient portion. They are asking me to just believe what I owe w no proof. I am blessed to have insurance to pay what it does, and I feel for that reason they are taking advantage of me.

Every therapist is warm and welcoming. Office staff are nice and helpful…read more I am grateful to have found a place my entire family can come to for support. Thank you to entire NG team you all are wonderful! Treatments include: EMDR, talk therapy, breathing techniques, meditation, fun and engaging support groups.

A safe and comfortable place to receive therapy. Knowledgeable staff that is caring kind and…read moresupportive from the moment you walk in the door.

I have gone to this Counseling center since 2015, off and on due to changes in my healthcare…read morecoverage. And as soon as my insurance covered it again, I was back again for biweekly therapy sessions. During 2020 and the pandemic, my therapy has been especially helpful. You wouldn't think that an hour long video session would make a big difference in your life, but having that outlet AND a Therapist to speak to about everything going on around you, makes the world of difference! You will truly amazed at the professionalism, courteousness from the staff, and the progress you have after a couple sessions.

Like another Yelper mentioned, not a lot of reviews on here, but I'm coming to terms that yes, I…read morehave Post Partum Depression and it's nothing to be ashamed about. Amy is well known in the community for treatment of this and when I come here, I know that my hour is going to be well used and that she is a great listener. Seeking treatment should be pretty normal, especially after a birth as traumatic as mine went.

Dr. Handfield has been a blessing in my life. She has an all around positive vibe during the…read moresessions while being focused and present in the moment. I have had sessions both in person as well as Zoom meetings. Showing that she actually cares whole heartedly in the patient's wellbeing and journey of healing of oneself. She is absolutely the best therapist I've come across in my life!

By the time I started seeing Dr. Handfield, I had been treated by five different therapists. I had…read morealso been admitted to two different psychiatric hospitals as well. Finally I was referred to Dr. Handfield so I scheduled an appointment and it was the best decision I ever made. At that time, I was very angry, fractured, and disconnected. She listened and was empathetic. It was what I needed to get through some tough times with work and my personal life. She offered different points of view about my situation and it helped with my anxiety. I felt that Dr. Handfield "got me" and when I expressed my concerns or asked questions, she knew exactly what to say. It was healing and it made me feel that I was not alone. I have continued to see her and I feel more confident and whole. I recommend Dr. Handfield especially to those in her new practice in New Mexico. It will be the best decision you ever make.

One of the main reasons I highly recommend the Life Change Institute is the excellence (and…read morediversity) of their therapists. I had a great experience with the owner, Shannon, who is honest, warm, genuine and professional. I have referred a few friends who have since raved about their therapists as well. It seems that most of the therapists I've met there are down to earth individuals who truly care about their clients and their a fun group as well!

My life has drastically changed since I began seeing Shannon several years ago. I love that she…read morealways gives me practical, usable steps that I can go out and implement immediately. I also love that she is direct and calls what she sees; keeps me from perpetuating things that I don't notice in my life. She has a wealth of experience that she draws from and I appreciate that in a coach. Her positive, upbeat style really speak to me. My life has changed tremendously and I hope to keep moving that direction!

this group of providers and administrative personnel are like a second family to me and my child…read more From signing up, checking in and receiving weekly therapy, they make the process not only easy and streamline, but you can undoubtedly feel the warmth and caring these people have towards our well-being. I would highly recommend the community lighthouse not only for restorative therapy but maintenance therapy to deal with the every day experiences that have become normal in our society. Thank you!! JG

This practice uses one very specific method of therapy that cannot be altered in any way, even for…read morethe best interest of the child. When we questioned this approach, our child's therapist of four months (Marla) immediately dropped our child's case and closed her file, meaning we couldn't try another therapist or get a referral to another practice. My advice to new patients would be to get a really good idea of what the therapy is, and whether that it will provide a safe environment for your child. Unfortunately, it was not safe for our child, and I wish I had learned that sooner.

I'm very glad to have found a safe and supportive counseling home at Thrive. Rebekah provides…read morehelpful guidance for me in a judgement-free, genuine, and down-to-earth style. Recently, they added a prescribing psychologist on staff, Dr. Vento, who has the kind of approach to mental health medication and therapy I had been wishing for. And having worked previously with Demian, I trust him to run a safe and ethical practice. Thrive has a perfectly smooth and easy process that is all conveniently online, from intake forms and insurance, to scheduling and text/SMS reminders, to the video sessions themselves.

So happy to have found this group. While searching for a therapist for my son, I called so many…read moreoffice only to be turned down due to age, not accepting patients, or waiting time of over a month. But not with this office. We were able to see a therapist quickly, appointments have been flawless, billing has been no problem. The connection between my son and the therapist has been so solid that it's helped him tremendously with his recovery. I can not recommend them enough.

Shawne is an amazing counselor that has worked with my kiddo for about a year now. I originally…read moresought her out a few years ago when we lost my Dad and both of my kiddos saw her for about 6 months. Then when my youngest started having behavioral concerns at home, Shawne once again stepped in and has helped both my kiddo and myself with how to handle such concerns. The staff is always pleasant and there has never been an issue with insurance, billing or calls back. I would highly recommend anyone looking for a family counselor to see Shawne. I wasn't able to give it 5 stars only because I've never worked with any of the other counselors. However, I give Shawne 5 stars for her abilities really connect with kids and to work effectively while gaining trust.

Amazing practice, with multi-pronged approach and client-centered care, rather than money focused,…read morewhich is amazing. Extremely progressive work, PTSD treatment options are phenomenal. In my 48 years, and having tried many therapists, this is by far the most positive experience I have had. They even offer restorative yoga classes for clients on a donation basis twice a week that are incredibly helpful for trauma survivors. I cannot recommend this practice or Rhonda Neswold-Potter highly enough. It has changed my life in dramatic ways in just a matter of months.