This review is long overdue but very well deserved! We're soooo happy! Faithful Countertops came to the rescue after we had an atrocious installation and experience with another company. The moment we began working with Zadie, we knew we were in good hands. She patiently and thoroughly answered tons of questions; suggested countertop materials and fabrications; and swiftly set up measurement and installation appointments. (They were able to measure and install within a few weeks of each other - a HUGE plus in our case.) Faithful Countertops left no detail ignored.The island's 90 degree edges are precise and the 3" thick island buildup was constructed perfectly. The countertop and backsplash seems are as invisible as humanly possible. There are absolutely NO chips anywhere. Finally, they neatly caulked where needed (i.e. between the cabinets and backsplash), ensuring the entire kitchen exhibited a very clean look. Their product is exquisite, the end-to-end customer service and installation was comprehensive, and the overall experience was pleasant - as enjoyable as it comes! Thank you for EVERYTHING - Zadie and the entire Faithful Countertop team! read more

See all

Poor customer service. They change delivery dates and don't contact the customer. They don't deliver the product as paid for by the customer. Deliveries are made based on their convenience without the consideration of the customer. Clearly a poor work ethic and no business sense. Would NEVER use them again...EVER. read more

FAITHFUL COUNTERTOPS - PATTERSON, NJ On June 25, 2019 Faithful Countertops told us our countertops would be installed in 7-10 days. Our countertops were not correctly installed until 2 MONTHS LATER on August 26, 2019. These were the delays caused by Faithful Countertops: June 25, 2019 - Faithful Countertops quoted us 7-10 days for installation July 11, 2019 - Faithful Countertops contacted us to say they had broken the slab and it needed to be reordered. This was already past the 7-10 days quoted for installation. July 22, 2019 - After 27 days of waiting, not 7-10 days as promised, Faithful Countertops came to do the installation. During the installation the crew chipped the new countertop, and it could no longer be used. The work was not completed and Faithful Countertops had to order a new slab. July 26, 2019 - Faithful Countertops installed the missing countertop. We found that Faithful Countertops incorrectly did the cutout for one of appliances, and the countertop would need to be replaced (see photo). We also found a jagged seam between two other countertop pieces, which meant these had to be replaced (see photo). When we contacted Faithful Countertops they denied they had installed a defective countertop and took 2 weeks to send a representative to examine the work. The representative confirmed that we were right and the countertops needed to be replaced.... again. August 26, 2019 - Our countertops were finally installed correctly. The installation took 2 MONTHS, not the 7-10 days promised. Faithful Countertops did not honor their word, they made multiple errors which cost us time and money as we waited for the errors to be corrected. As of today, October 12, 2019, Faithful Countertops has not offered us adequate compensation for our time, money and aggravation read more

Faithful Countertops - Showing the template and the wrong cut made by Faithful - Countertop Installation Near Me - Paterson, New Jersey

See all

Our contact at this company had attitude from beginning until end. Had to call the owner to get proper customer service. Install was sloppy. The product we chose - Compac - is a waster of money! Easily chips and the manufacturer does not stand behind the product. I have granite in my summer house and not a single chip since 1990s. Avoid Faithful - because they are anything but! read more