@ fullerton fire falck #6/ 215pm 11/16: Thank you to the 2 EMTs that showed up to help my elderly grandmother. There were two, gentlemen , both, were professional, and you brought her down a very large flight of stairs with no problem. Thank you for your kindness and professionalism. read more

I went to staters bros.at warner and Euclid in fountain valley. A falck ambulance was double parked in a fire lane,against the red curb. While I was taking a pic, the two man crew came swaggering out,no patient,no gear, not even groceries. As a former emergency responder,it was obvious they were on a call. When I told the crew it was inconsiderate to park there, one of them said that's what red fire lanes are for. Fire this arrogant prick before he kills someone. His attitude will keep him off a fire department. Pics enclosed! read more

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If i could , i ll give - star. This review is noy related to Ambulance. To Falck billing how accuracy of it. I called ambulance from shopping mall. They drive me to nearest hospital for two miles drop there. I got charged for 3600$. What services they give is only oxygen. If i could i would like to suit. read more

Beware, they will try to "Falck" you. 4 months after calling 911 and being taken the hospital, I get a bill for ~$4000. They said my insurance only paid a small portion of the bill and I owe the remainder. My insurance company said I only owe a small deductible, they negotiated a discount with them and paid Falck the appropriate amount. Falck is attempting to collect more than they're owed. Falck, taking advantage of people who have no choice in an emergency is reprehensible and makes you part of the health care crisis in the USA. Shame on you all, I hope you go bankrupt. read more

I have dealt with Falck a couple times and had problems both times. First with the billing, they wanted more $$$ than what my insurance said was my co pay. Took me a year to straighten that out. The 2nd time, I told them which hospital I have coverage for and they took me to one was NOT covered so now I have a huge bill to pay. There needs to be more than one ambulance choice. This is a monopoly! read more

The worst ambulance you want to be in. The crew doesn't care about how you feel. They just transfer you and get paid for it and that's it. I asked them politely to lower the head down bec of the excruciating back pain I'm experiencing and they adamantly refused to remove the bag behind me and even laughing about my pain every time the driver intentionally go a bumpy area. I don't want to ill wish anyone BUT they are the worst !!!! If only I can cuss here , I'm going to use every profanity on them! Improvement??? Fire those EMTs who don't deserve to called that. read more

They were great in helping my wife with her accident and getting her to the hospital. I was just disappointed by how much the charge was to drive her to a hospital that was .8 miles away. Other than that fantastic care . read more

Had to be transported from hospital to home they were really nice EMT's and took good care of me

Warning: Do not let Falck ambulance transport take you to the hospital if you have private insurance. We have the best PPO and received a bill for $2720.71 for a 10 mile trip with no oxygen or supplies. The average ambulance ride cost is $1400. Do not let your local city contract with Falck for ambulance transport!!! read more

The type of care needed when one calls 911 or the number for an ambulance is never a convenient time. The medics took excellent care of me and transportation. The billing is not the most convenient. I received letters in the mail and text messages. Although I'm not sure how the company got my phone number because they never answered my call. Again it's never convenient to get a bill, but when I was able to reach somebody, they were kind and caring. They took my information, went over the bill, and let me know the amount of time that might go by before I stopped receiving bills or texts. Everyone was very kind. The difficult part is the convenience of reaching somebody. Otherwise this would be a five star at a very inconvenient time of my life. And the kindness definitely pumps it up to 4.5. read more

do notuse as they will rip you off for they do not contract with insurance so you pay ask for another company read more

I'd like to say I had the same experience as everybody for the first time in my life for myself I had to call an ambulance when the 911 call operator transferred me the lady started yelling at me saying you need to calm down and listen and I said could you please send an ambulance I'm having trouble breathing speaking my face is swollen she abused me and the hallway and told me that I'm not getting water till I get my blood work first I asked if I can go home at that point I was confused she said this ain't no taxi service not once has his company gotten back to me not once have I gotten an apology from the hospital and the doctor that marked me she told the doctor not to give me water the doctor made fun of me at Huntington Park memorial Hospital I didn't want to pass put a bad review but the fact that nobody got them me I can't even contact billing department I've been she was even yelling when she picked me up she wouldn't help me to the thing can you stand up try try harder how come this person get away with that thank God for the nurse at the hospital in the supervisor they brought me water they saw my mouth was dry they saw my tongue with swollen thank God for them I really thought I was going to die that day now I will be terrified for the rest of my life to ever take an ambulance I have a dying mom with dementia who relies on EMTs God forbid if this happened to her and you hear about this stuff too many times it only takes one bad EMT worker to kill somebody her partner was completely professional but I doubt he will turn her in all she did was complain how tired she was and tired of everybody she was even mad at the nurse who gave me water like she owned the hospital God I've tried every state thing to get this reconciled read more

Charge way too much, ($3,000) bring 5 guys & track through house, 3 or 4 are in training, use scare tactics with women (must take with ambulance or may die). They say stats are ok but must take by ambulance. read more

0 stars is a what it should be. They are not in network with any insurance-but you won't know that when you are having an emergency. Your insurance may pay a portion of that-but don't worry you will have to call 3 times to get them to bill your insurance. Then after you pay your cost share/co pay, they will continue to send you bills with that cost share, despite both the website saying it's paid and you having a receipt. They somehow won't be able to see that their own website shows $0.00 due. And they will request photos of your receipt through email. Then when you send that email-surprise surprise their email box will be full and not accepting new emails. Good luck getting anything taken care of after you are forced to use this company because no one gets a choice in an emergency! read more

This company is non contracted with any insurance company. They charge exorbitant fees and take advantage of people in time of emergency. The were paid by my insurance then request me to pay the difference of the sky high rates. CROOKS! Who governs these type of services? Why are they allowed to be dispatched from a 911 call? This entire industry and this company in particular need to be investigated by the state or county AG. Absolute thievery. ZERO Star rating! read more

If I could rate a zero I would. Please please everyone if this company shows up at your emergency please try to take off all your jewelry and put it in a safe place. My mom didn't and the Falck ambulance team ( 2 people ) stole my mom's expensive jewelry. Please be careful it's real sad that in a time of need there are worthless scumbags out there that will take advantage of people in dire need for there own self gain. PLEASE WATCH OUT FOR EACH OTH3R AND BE SAFE. read more

Falck - Falck Ambulance - Medical Transportation Near Me - Orange, California

Five miles to Mission Regional hospital and they charged $2,595.00! I will NEVER use them again!! read more

Gabrielle Cortes And Ihar Shauchenka They helped me with my pain made me feel safe took me and picked me . I really feel worried and I really felt like I was scared and they really made me feel safe and secure and they help me elevate my pain and they actually took the time to make me feel safe like I said and they made me feel like everything's going to be okay they pick me up from a cancer patient unit place and they put me a shot and IV and they help me out and I appreciate them they're the best I would recommend them five star to them both read more

My personal experience with Falck was very good. They arrived really fast after I called 911. The paramedics were amazing (especially Jeff) who was very professional and comforting. Emergency situations are never easy to go through and I am glad they showed up at my door so promptly. (I heard about Falck and some billing issues but I can't comment on this... for now!) read more

Fraudulent billing practices. I paid them over a year and a half ago and they're still billing me. They don't apply your payments to your account. read more

The worst. If you live in Leisure World they go through your belongings in other rooms while the patient is in another room. I witnessed this twice. My neighbor was lying in bed. I turned and saw one guy with his hands in her top dresser drawer in the other bedroom. The other guy was going through her desk drawers. When I asked they both said, "looking for medication". I said, all of her medication is on her table and listed on a piece of paper on her fridge door and I handed that to you. I went back into the bedroom and moments later they both returned to going through her things. Later my friend said money was stolen. When I called and told management they said, "older people make things up". Well my neighbor is 62! Also, they did the same thing to me. I was on my couch, they went into both bedroom with me on my couch being attended too. I asked them to leave my bedrooms & bathroom and they would not! I had a nice watch taken from my top drawer. I forced them out of my rooms & out of my house. I would rather die then trust these people! I called their main office and was told by a supervisor that this behaviour is in Leisure World but they don't go through the homes of people outside of the community. Robbing people when they are sick is disgusting and obviously endorsed by their supervisor. read more

Thus should be zero. The company does not contract with Insurance. The rate insurance paid does not cover the total amount and the customer must pay the balance which is ovee $300 in my case. When dialing 911 for an emergency, I would state you do not want this service. read more

This company uses guys who are trigger happy with the sirens to get out of a red light after they just got Starbucks... guess what I could have hit a car and sued u guys... not responsible fyi after the light turned green he shut off his sirens in 2 seconds... seriously! read more

Like Mike I would rate this service a zero. My wife used this service too. There wasn't a problem with the treatment but the "after sales" is nothing but terrible. She received a phone call for payment very soon after the service which she paid. Then a few weeks later she received a bill for the same service, this was very distressing. I called the billing number and got the lamest message ever. "wait times are longer then 4 minutes, we can call you back" Try to enter a call back number same message, leave a Voice Mail. My assumption is the company is either cost cutting but reducing staff, under resourced or provides such a poor service they are flooded with complaint calls. The Bill stresses how important it is to pay for the service. Quote" This request is necessary because ambulance service is supported completely by patient fees". Well stop wasting money on poor organization and perhaps look for better Management? read more

Do not use this company, they overbill and do not accept insurance. Next time I call 911 i will be sure to say "DO NOT SEND FALCK"

Heads up.... if you have to call 911, be sure to specify that you do not want this company. This company does not take insurance of any kind. I did not find that out until almost 6 months later, when they sent me a bill for $1100. I didn't realize when you call 911 and emergency, you're supposed to inquire with the ambulance service they use? I called my insurance and they said not to pay it, I've never paid an ambulance bill before. Then my insurance called me back and said they do not accept any kind of insurance. She was shocked too. so I got falck/care on the phone and asked them if I need to specify when I called 911 not to send them. She did not like that, and true to speak over me. but I repeated it again and she said basically yes. So do not use them under any circumstances if you have insurance. An $1100 bill is not a nice surprise. read more

I hope you are all ready for whats coming. To treat a sick and hurt person the way you did deserves the most severe punishment. Im literally screaming in pain and you guys have the nerve to cuss me out and try to avoid giving me the ride I DESPERATELY needed. Im in F****** PAIN! YOU UNPROFESSIONAL FAKERS WERE NOT. They were all insensitive and to make it worse, because I was yelling in pain the driver decided to take his sweet time and stopped at every single red light. I seen people get to fast food places with more urgency compared to how he was driving and why did you guys give me my I.D. But not my wallet? I can't find it in the hospital and that means you guys better have it, because you all sure went through it. Worst part they told the hospital I was out by my car door throwing up when they came. YOU GUYS OBVIOUSLY SEEN I WAS ON THE FLOOR LYING DOWN SCREAMING IN PAIN AND STILL SLOWLY WALKED OVER TO ME. Instead of helping me up they're strictly demanded I stand up. Why did I have to ask you for help after you seen I wasn't capable of moving? You guys literally said "we're not going anywhere with this" and the reason we got nowhere is because you guys were laughing at me and standing around while I was hurt and asking for help. If any of you workers ever get the chance to feel what I did. I hope you have no phone service, maybe then you'll know how bad it was to wait for you guys to drive over slowly and disrespect me while trying to help. Only made the pain worse, which is the opposite of your job. If you dont like your job work somewhere else. You guys are an embarrassment to the Orange County. And to the guy that cussed me out in the ambulance. Its not looking good for you. Also thanks for tearing the inside of my car apart. You guys had no reason to go into my middle console or glove department my wallet was out in the open cards sjowing and everything . I'll stop by tomorrow to talk to some superiors and hopefully they dont suck too, for now enjoy your laughs. I was completely humiliated and in more pain because of Falck ambulance read more

this company extorts unsuspecting sick people. i took an ambulance ride in 2/22 and paid the bill in full. i am now getting a new bill for another 2k over a year and a half later. i have called the city atty, insurance, everyone and there is no recourse. this highly illegal activity is not being regulated and they are able to make new bills out of the blue years later to continue to extort folks! beware. never agree to a ride with this crooked company. karma will be putting them out of business for these practices soon enough. they prey on the sick and weak and poor. a woman named linda works for them and teases folks telling them they will get a refund before lying and continuing to steal. read more