My friends and I went upstate and thought it'd be fun to go horseback riding, so we went to this place. The price was $35 for a 1-hour lesson. There were 5 of us, so they grouped us all together in that 1 hour for $35/each and we ended up having to switch off and only got to be on the horses for about 25 minutes tops in their corral. They asked if I was experienced and I said "I used to ride but haven't been on a horse in over 10 years, so not really." They gave me a specific horse to ride after hearing that information. I had no idea if that meant that the horse I was going on was more stubborn? Maybe it was older? I had a bad feeling before I got on the horse and almost passed on the whole thing. I was riding for about 10 minutes and suddenly the horse took off and bucked me off of it-- we didn't have helmets. I flew over the horse's head and rolled on the ground, thankfully I didn't break anything.
I had such an adrenaline rush from being scared sh*tless that I felt fine and said "I'm okay." They said "Oh that horse has NEVER done that before, want to get back on?" I declined, since I'm no masochist. The woman who was part of the staff was very apologetic and nice about everything, the guy was very "Ahh, suck it up, kiddo. You're fine!"
I started to really feel the fall I took on the drive home and ended up needing to get an x-ray and go on pain medication. If I could attach pictures to this, I would show you the football-sized bruises and welts on my legs and arms. The dude from this place called me the following Monday and didn't leave a message so I assumed he was making a gesture to make sure I wasn't going to try to sue them and then when he got to my voicemail, he was over it and moved on.
Anyway, my point is-- sure, I signed a waiver, but I ended up calling back these people to ask for my money back since I was only on the horse for under 10 minutes and ended up spending $200 on doctors and a Rx for steroid medication to make the swelling go down in my back. The guy I talked to said "Sure, no problem, text me your address and I'll put a check in the mail today" and never sent it. So my complaint is really just about bad customer service from seemingly decent people. If it were me, I would not make a person pay for a lesson if my horse kicked them off because that is bad form. If I had been riding for an hour I wouldn't have even asked, since I would have been paying for the lesson provided. Not only did I not get what I paid for, I basically spent $35 to have the crap kicked out of me. read more