Called in asking 2 questions, the guy there today had quite the sour mood but it's whatever you never know what kind of day someone is having. Anyways I go in and find what I'm looking for, the dude was like upset he had to work and grab something for me when he was scrolling on his phone. After I had asked him a question, and he kept shooting back with like weird, passive aggressive attitude, not to mention him " jokingly" calling me dirty even though I just got off work. Overall a very not pleasant, miserable gentleman. Not a good experience for my first time at this location, I'll definitely be sticking to the location east of this one. Only reason it's not one star is for the lady there that was making me laugh. read more

Love love love this place. Amazing selection, prices, and service. Max is one of my all time favorite cashiers too and always makes sure he cleans/rebuffs my PS1 discs thoroughly before selling them to me. Thank you so much for doing this. If you're in town, definitely give this place a stop for your retro gaming needs! read more

Called and spoke with Amy about buying some PS3 games, PS2 games, and an Xbox game console. They recommended that I bring in everything and they'll see what they came buy. This place was super easy to find, has plenty of parking, and I was able to pull up right to the front! Both Max and Amy greeted me when I came in, and directed me to the Buy Counter. Amy went through my stuff and quickly gave me a number, while engaging in intellectual conversation. They were able to test out the Xbox, even though I didn't have a power cord. I took the money, and donated the rest to Savers. Thanks for the seamless process. read more

Fallout Games - Who remembers this game? Super Nintendo Super Mario Bros 3...that raccoon tail! Ugh, nostalgia - Videos & Video Game Rental Near Me - Phoenix, Arizona

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Honestly, I'm not one to write reviews or make a fuss about customer service, especially having been in retail myself; however, I felt really compelled to write this one and share my awful experience with this business. I went on the day of this review, on the 20th, and came looking to upgrade my original digital PS5 console due to age and better preloaded storage in the console. I was not prepared for the level of unprofessionalism and arrogance of a certain employee named Max. My partner and I arrived with very great condition original switch consoles, with one even being a limited edition OLED model. Immediately, I was met with this employee, Max, being very dismissive of my items and did not take the time of day to really check the fair pricing of my items, claiming that, "We have so many of those in the back" for every item we would bring to him. I was offered a very insulting offer of merely $100 for my Switch, which was over %50 less than market value, to his "sources," which he told me were Gamestop and eBay, which had many listings for less incomplete or refurbished versions of this console for at least $300. Not only that, but Max also proposed a very low offer for complete, inbox, authentic 3DS Pokemon games for 5$-10$ also due to his "sources," even though that offer was clearly predatory and very scamlike from a "local" company such as them. He proceeded to show me his screen, which was filled with offers between 30$-40$, however, he insisted on quoting a recently sold eBay price of the same cartridge for 12$ that was very obviously a reprinted box and counterfeit copy of the game. This, amongst other "research" of products that he has no clear knowledge of other than what is listed as last sold on eBay, isn't truly what made me want to write this. I honestly understand if that is truly all that he could offer me for those items due to company policy, and truly, I didn't take much offense to that. What I did take offense to was when I asked for an itemized breakdown of all my trade-in items, and I commented that I think the price was low for some of the items I listed previously. Max proceeded to ask me what I was looking to get for those items, and I gave him a counteroffer for most of the items at about 50% market value that I had done research on. He then asked where I was researching my pricing and told him 2 companies (eBay and Gamestop). However, he then told me that I didn't know what I was doing and that I didn't know the actual prices of games because I wasn't using the same pricing structure as he did, even though right afterwards he quoted me prices from those same two retailers! I wish I were making this up, but he said, "Yeah, since you didn't name any of the companies I use, then you have no idea how much this is worth," which I found to be very standoffish and outright rude to me basically insulting me for using the same pricing structure as him. Overall, this was the most negative experience I've ever had at a store, and I worked at Target for two years! I have seen Max before in years past when I have visited the store and heard similar things, not only from friends but also from old coworkers of his who have repeated similar behavior patterns, being very incompatible with customer service and acting like an all-knowing authority on everything with so much arrogance you never want to talk to him again. I will probably not be going back to this store anytime soon, and I will be very disappointed if Fallout continues to employ such an arrogant and rude person as Max, as it definitely ruins the experience for any retro game store. If you want to go to an actual retro game store, just go out of your way to go to Rampage or Triforce. Even Bookmans and Zia back in the day gave me better trade value and customer service, so I would just check there first, just so that you don't have to deal with Max insulting you for giving him product. read more

Don't come here to sell or trade your games, I had a friend come in here with an entire box of ps3 games and they literally just told him "nope not today get out" super rude and entitled. read more

This place is awesome! I always feel welcome here. Max, Nick and Brian are very knowledgeable and helpful. They've definitely earned a customer for life! read more

The one thing I love about Fallout is that I never feel rushed. I seemed to always catch them right before they close and they never rush me and it always pays off because I always leave with over $100 in games. Everything is displayed nicely and easy to find. Amazing company that I'm always willing to support! read more

Fallout Games - Updated hours displayed on the front door - Videos & Video Game Rental Near Me - Phoenix, Arizona

3 workers and not a single person greeted hello or even looked up from their own conversations. Yelled at little kids who accidentally picked up "something super expensive" which was not behind glass and at literal foot level from the ground. Put your "most expensive stuff" up behind glass if you want to be a game shop for everyone to enjoy. Worst customer service. read more

I come here an unhealthy amount of times but I mean it's definitely my favorite place to go for retro games or old consoles to relive my childhood memories. Employees are chill I guess? I just go in browse around and that's that, they always clean the discs before leaving the store which is nice tbh. The warranties for consoles having 1 year isn't bad at all tbh, and 7 day return warranty for games is fair I guess but I mean overall I always have a great experience going to just about ANY fallout games. read more

This is obviously a mom and Pop style shop but it's super cute has a lot of options unless you're looking for a switch games and then there was very minimal. It gives you a super amazing feeling like a throw back to the 80s with good prices. Will be trying here before ever going to Game Stop again. read more

I have been in customer service for over ten years. The staff in this building do not care about you at all. Max is extremely rude no matter how nice you are to him. The blonde male dressed as a female is also extremely rude for no reason at all. I have brought this company plenty of business and every time I walk out with an extremely sour taste in my mouth. The downside is that this is the closet fallout games to me. I'd hate to have to start driving to the Tatum location. Whoever owns this building should have a serious conversation with the staff. I'm going to start recording my interactions with this team and posting them online. This way you can see and hear how rude these guys are. I hope you guys improve because this is not how you run a business. read more

Called to ask about some old games I was looking for. They were super kind and helpful

This is a place that only sells used video games. They have all sorts of retro games here so it's a great place to browse if you are a collector. They even have the old Brady strategy guides too. What I love most about this place is that I got more value selling my games here than I would at a Gamestop. I brought a bunch of games to sell; mainly PS2 games, but I sold a Switch, PS4, and PS3 game. After selling 15 games (these games were ones Gamestop would not buy off me), I got $100. They wouldn't take two of my games since they said the CD's weren't up to their standards. read more

Great store! So many games to look at and browse. Retro and hard to find editions are all over the place here, quite a trip down memory lane! Friendly and helpful staff, and although a bit cramped(it has to be to have that much good stuff though) I think you'd be hard pressed to find a better selection of video games old and new anywhere around. Very fair prices too! Will be back:) read more

EVERY employee in the store is on an EGO/Power trip. This place has gone downhill since Keith left. The customer should never have to ask for help upon entering but this is a must because the employees NEVER greet anyone. This can be awkward for the customer. They are NOT willing to negotiate ever. The trade counter should be separated from counter sales because the person trading seems to suffer. The CAT with the beard and backwards cap who is now "The Manager" should not be around customers. He is very rude and condescending and is on the worst power trip of all. You are in the customer service business but apparently don't know it yet. This store used to be top shelf but now its rot gut at best! read more

Very awesome game store with a lot of options and fair prices! The employees are pretty friendly and are always very helpful with any questions. The stores selection is very organized and is always a pleasure to pop into from time to time read more

Came to buy gba games and found there prices on loose games very nice 10$ was great for namco museum. The people there were very nice and helpful with buying a case for my gba as well. read more

I've been going to Fallout Games for several years. They have a great selection of gaming systems and games from the old school days to current days. They have a cash or trade policy that is fantastic! read more

I never thought I would start playing a Sega Genesis again, but when I came across this place and saw that they sold more than just current consoles and games, but old school consoles as well, I knew I had to get my hands on a Sega Genesis and some games that I grew up playing, Streets of Rage II, Streetfighter, and Sonic the Hedgehog. Although they don't have every single game ever made in stock, they still have a pretty sizable number of old school games to choose from. Moreover they also pay more for your used games than other used games stores, and they even sell Blu Rays for about 2 bucks a pop (my memory on this might be off, but it is still cheap). Overall this is a great place to go if you are looking for games that you may not find on the market any longer, or if you are looking to sell some old games or consoles that you may have lying around. read more

Had an employee that was very rude and basically called me stupid without saying those exact words he said that the customer is never right I have never had any customer service business tell the customer that they are never right extremely unprofessional and I literally am looking to just clean up what I have left for store credit and never step foot in a place where my time and money has no value as a customer. read more

This place is top teir for the guys like me who can't let go of their legendary gaming systems. Just a great store with great people here. That old dude with the long hair? Well he took time to make sure my PS2 worked like a charm and the games I had with it. Couldn't ask for better service. Thank you and thank you in advance for the next time I go read more

I went in with my kids and was ejected because of my mask. I have apnea and it's the only thing I can wear and met the criteria of the sign on the door and will not be back. read more

I used to come to this store all the time a few years back. The staff was always fun, courteous and made me feel like a friend by the time I left. Now, the staff is incredible rude. Don't expect a greeting when you walk into this store. Don't expect to be treated like anything more than a burden to be waited on. Surprised the store is still open anyways with their overpriced items and clustered messy store shelves. Do not shop here. GameStop is better, and that's a reach! Haha read more

A good place to buy new and used games and a bunch of different consules. I got a PS3 and a game and spent about 150 maybe more to be honest I can't remember but I thought it was a good deal. The PS3 came with the warrantee and one controller. I actually like the store and if I'm in the area would not mind coming back. read more

Admittedly my experience in this establishment has varied quite wildly. I am a new Arizona transplant, and went in search of a locally owned used/retro game store, and initially had not been disappointed. Though I found it at times difficult to navigate their large stock of games (and was surprised to be told that they had no inventory tracking system to look up titles), I had found the staff to be excited about their work and passionate about their games. However, on each successive visit my shopping experience continued to wane considerably. Each time I would return, rather alone or with my nephew, I found the staff to be less and less polite and cordial. Additionally I listened in on conversations that ranged from two staff members loudly discussing their tastes in pornography and their friends in the industry, to fervently discussing religions they strongly disliked in great and unnecessarily antagonistic detail. I am almost never greeted, with staff favoring their discussions with one another or friends, and almost always am made to feel that I am a burden in the store. On occasion I meet a cordial staffer, but that experience has become so rare that I've simply stopped coming in. I visit once every several months, with the most recent being on 12/30/17, and the experience hadn't changed. Their selection is most certainly great, but honestly my personal experiences have caused me to seek shopping experiences elsewhere. read more

Such nice workers. Always great service and low prices. Depending how long you take they always get you in and out. Definitely worth the drive if you're not close to this location. read more

If you're looking for vintage video games, this is a great place to check out. They stock pretty much every system and even have demo consoles set up to play inside! If you're just trying to recreate those childhood memories, the selection is amazing with prices being on the upper end of reasonable. If you're a collector of vintage games, keep in mind the store is too and their prices reflect the time and effort they have put into acquiring items. I haven't been to the other location, but the staff seem very knowledgeable and helpful at the Bell Rd. store. Great place to check out! read more

Selection has many duplicates, the games that were worthwhile are all ridiculously priced. Have stickers from previously being priced noticeably lower then fallout is selling them for. Basic ps1 game like tony hawk is close to twenty dollars. The girl working the counter is rude, the return policy shown in the store and on the receipt does not apply or match what is being said by workers in store. Was told we cannot return games for refund after owned less than 24 hrs with a receipt, was told that the game has to be defective to return it, but the receipt and signs in the store do not state this. Overpriced Used PS2 controllers from 2003 for $25 each plus tax. Any game worth buying is noticeably overpriced. Not worth our time. read more

My copy of Paper Mario thousand year door wasn't reading on my system so I figured I could try getting it buffed. Came in today and they were super helpful and nice, they said they can't guarantee that it would work which is understandable, but for $3.50 there's not much to lose. They cleaned the disc very well and now I have a working game! read more

I have now been to this establishment 2 times. One was to buy a usb snes controller to hook up to my mac. The other was because my SNES original machine has a power plug ripped out of the rear. I took it in and the guys in house fixed it for me on the spot. Just cost me $10 for a new power adapter. This is a small mom and pop like store and I really respect that. Customer service is great and they have a HUGE selection of "vintage" games. read more

Best prices in the valley. Friendly staff. Great selection new and vintage! What else do you want from a video game store? Rentals? lol You won't find a better video game store this side of the valley! read more

I'm always a sucker for local video game stores. I've lived in places dominated by GameStop and EB Games... and I used to love frequenting them... when they were smaller and far less corporate. Over the years though, those individual stores started losing their spirit, their individual management that made them feel like local stores of their own. Now they're just filled with half-meant smiles and trained-speeches. It's hard to get a real, honest, individual opinion out of the workers of these places without knowing they've been a bit brainwashed with what they know. Which is why I started avoiding them and started aiming for local video game stores. I came to visit my partner in Arizona and wondered, "Hmm... she goes to GameStop a lot... but is there a store near her that's local AND worth going to?" Lo and behold, I find this place. It's certainly awesome. Now, I've seen larger selections elsewhere, I've seen better store conditions and organization elsewhere, I've seen better forms of self-advertisings and community-building strategies in other areas... But if you want the best in AZ when it comes to local video game stores - as in a place that JUST focuses on video games and knows their stuff (both old school and new school): You're going to want to come here. A perk? They'll match GameStops' prices, if not beat them entirely. Outside of that... what I CAN say I'm very surprised by and applaud them for: They have the largest selection of darn-good used games I've seen in any local video game store. It's not often when you'll see extremely-popular old games or even underground-hit niche titles still in stock in a place that isn't eBay. But there's actually a good chance you'll find it here! Other local game stores I've been to? These things are often SOLD OUT immediately. But here, you might find that they own TWO copies, if not more, of what you didn't know you were looking for. In Arizona? Want a video game store that feels like it's actually run by a video game enthusiast that doesn't just spout advertisements? Look no further, step on in. read more

How have I not written a review for Fallout Games?! This place is awesome! So many selections of games - new and OLD! I'm talking - they have Sega Genesis games! SCORE! The staff is friendly and very helpful. I love stopping in here just to see what they currently have in stock. Sometimes, you can find some pretty rare, sought-after games. Love this store! read more

I have been coming to this store for years. I try to do all of my video game shopping with them for a couple reasons. Their game prices beat GameStops prices. If you find it cheaper of GameStops website they will beat it. I would match rather support a local company than a huge chain. Never once do I ever feel pressured to buy anything or to be asked to sign up for some club card. Not do I get asked 3 or 4 times if I want to pre order this hot new game that's coming out. They have a fantastic supply of vintage and old school consoles. Knowledgeable staff and an overall fun environment. If your looking for great prices on current games or just want to get a little nostalgic, head on down to Fallout Games. They will take care of you. read more

Employees seem to be getting better in the attitude area. Same guys working for years, so it's nice to see them back to being welcoming and helpful. I like checking all these places for my retro game needs around the holiday time because you'll see lots of great stuff come through. I managed to find some great titles I needed for my collection for an okay price. I really hope this trend continues and these guys enjoy their jobs more because it makes us customers want to spend money their. It's nice to be greeted with a smile and the same when I leave. Fallout Games is worth checking out, but understand the workers here aren't there for you. PRO TIP: No debit machine, so don't forget your ID! read more

I've been to this location multiple multiple multiple times. These guys never let me down. They're always informative, always have good conversation, the prices are phenomenal and they're incredibly accommodating. Every single time I've gone they have always went the extra mile to make me feel like I'm at home. This isn't your Bookman's where you're just left to your own devices; these guys will help you out and they will go to whatever lengths it seems like they need to go to to make you happy. I can without a doubt say that I am going to be a permanent customer. read more

There are only 3 locations, but well worth the drive if you don't happen to live nearby. Plenty of things you're not going to find at places like GameStop; when I needed a GBA SD charger and a GBA-GCN link cable and Bookmans turned up dry, someone directed me to Fallout and I have never been disappointed. There will be things that you often can't find there, like newer games and consoles sometimes, or the rare, obscure game we wish we had never traded for store credits (Custom Robo, I made a grave mistake, I'm sorry...). I was greeted by friendly staff and had pleasant conversations about, of course, video games old and new. Every time I go I have a blast looking through this time capsule. I would definitely recommend I you're looking for something old, but can't guarantee that you will find any new consoles or games that you want. read more

Awesome customer service. Manager was working when we went in and he let us look through bags of ds games and was very helpful in steering us to games for my 6 and 10 year olds. read more

My boyfriend and I go here often for games, accessories, and just to walk around. They have a great selection of all kinds of games from then to now. The employees are very down to earth and helpful. They are very knowledgable about their merchandise and all sorts of games. I really enjoy going to this specific location and will continue to buy games here. read more

There is a lot that can be said about Fallout Games. The first time I walked in I was simply blown away! No one in the entire valley has anywhere near the selection that these guys have. I spent over 2 hours looking around on my first visit just trying to take it all in. They have tons of rare games that I haven't seen in years and for a pretty fair price. That was the one thing I respected most. I spend a lot of time following retro price trends and these guys were spot on. I felt that they had an excellent reflection of what a games true value was, so I never feel ripped off when I go in. Their complete in box games actually take into account the condition of the packaging which NO ONE else does! On my second visit, I made a stupid mistake and purchased an item that I did not need. I bought a power cord for a super nintendo that I thought I had lost, but found afterward. Even though they do not offer a cash back policy AND I could not make it back within my warranty period, I called them before it was up and explained my situation. The gentleman on the extended my warranty for me until I had time to come back in and gave me a FULL refund in store credit which I spent on a game I had been wanting. I was impressed that they were willing to go out of their way to try to help me when I screwed up. I made my most recent visit last week when I had called their Tempe location and had a game transfered to Phoenix. It is nice to know that I don't need to drive all over the city to find the games I want. I traded in a few doubles that I had laying around and I feel like I was offered a very fair price. Over all, I can not recommend any game store in the Phoenix Metro area more than Fallout Games. read more