I've been coming here for 3-4 years now. The doctors have generally been great, but the front desk staff has always been a weak point. I never let it bother me too much--until now. This time, they were beyond rude to my parents, who are elderly and prefer speaking Vietnamese. The front desk acted like they were above everyone else, showing a clear lack of patience and respect. It took two weeks just to refill a prescription and three weeks (with multiple reminder calls) to get a referral that we still haven't received. Completely unacceptable. Bottom line: the front desk is unprofessional, rude, and disrespectful--especially toward older patients. Save yourself the stress and go somewhere else. read more

I've been going to this clinic for 4 years. While the doctors are generally okay, the front desk nurses -- especially Nurse Cam -- are consistently rude, dismissive, and completely unprofessional. I chose this clinic as my parents' PCP because they don't speak English well. Instead of offering patience and support, the front desk staff talk down to elderly patients and treat non-English speakers with disrespect. They act entitled, like being a nurse makes them superior to the patients they're supposed to care for. My mom has a herniated disc and has been in pain for over a month. She asked four times for a referral and called multiple times for her annual checkup results -- no one followed up. The most frustrating part? The clinic never even bothered to call my parents about their results. They just waited until I, the daughter, had to chase them down and push for answers. When I called again, Nurse Cam denied my mom ever called -- which is untrue. I have the phone call history to prove it. Instead of helping, she refused to let me speak to the NP and told me to wait another 2 weeks for the referral. Then, she told the NP that I was "mean" to her. The NP ended up calling my mom -- not to check on her pain -- but to complain about me and tell her to tell me to be nicer. That's unacceptable. If the front desk had done their job, I wouldn't have had to step in. I wasn't rude -- I was advocating for my mom who could barely walk due to the pain. This clinic's delay, dishonesty, and complete lack of compassion are shocking. A month-long wait for a referral, no follow-up on checkup results, and disrespect toward elderly and non-English-speaking patients is not just bad service -- it's negligent. If you want your family members to be treated with dignity and timely care, I recommend going somewhere else. read more

DO NOT GO TO THIS OFFICE!!! I would put 0 star for this office if I could. I chose this office because my parents can't speak English, and it would be great for them to talk to the doctor themselves. The first appointment was great for the blood work and check-up; I did not have high expectation since I saw many terrible reviews. But I noticed there are a couple of good reviews, so I decided to let my parents try. Everything went downhill after the first appointment. There are plenty of good Vietnamese doctors out there and please don't settle for this place. What is the point of choosing this place for Vietnamese doctor when you can't make an appointment to see him? It is embarrassing to know that there is an office like that in the Vietnamese community. I WOULD NOT RECOMMEND THIS OFFICE TO ANYONE. The staffs are rude, disrespectful, uneducated, unprofessional, and do not care about the patient (unsympathetic). The receptionist does not want to talk to me when I call, unreachable calls during business hours because I had to call 5 times to get to them. I can never make an appointment for my parents when they are sick; the staffs always say "first come first serve" during the walking time. The wait time is usually about 45 minutes to an hour. They told me that they do not open on Saturday, but when I check online; it said that they are open from 6 am - 4 pm. The only time my parents got an appointment is when they make it months ago for the annual check-up, but I don't think they like to take in a sick patient. You will regret it if you choose this office. PLEASE SAVE YOURSELF THE TROUBLE and FIND A GOOD OFFICE. read more

I have to call Famicare before I coming there. I ASKED them for the information to make an appointment for my college vaccine. The lady answers the phone tell me DON'T NEED to make an appointment for the VACCINE. She said I just need to walk in and WAIT about "10 to 15 minutes" to take my vaccine. When I come I have to sign in then wait for 20 minutes. I ask them one more time How long I have to wait? She said just have a seat and wait for a little bit. Then I wait for 2 hours later. After that, I ask them one more time, they said you just have a seat a little bit. I ask So how long for a little bit you said? They said I don't know. Wth you mean a little? I get out there then call one more time to MAKE AN APPOINTMENT. The lady answers my call, she said YOU DON'T NEED TO MAKE AN APPOINTMENT FOR THE VACCINE, JUST WALK IN AND WAIT FOR 10 TO 15 MINUTES. Exactly that lady tell the same thing whenever I call. She doesn't have any respect for the patient. She handoff the phone like she kicks on me. Is that how the registration nurse work? It is a horrible worker I haven't seen before. read more

This is a good place to go, if you are looking for a good doctor, she is concerned about your health .

This is the worst place to go I do not recommend it at all the ladies in the front office need to all be fired and get a whole new crew. The ladies in the back are super sweet the doctors are super sweet you should not have to call to the front office and get a rude rude response to any question you asked and then they wanna fight with you and go against what you're saying and answer with a well so not acceptable worst place to go do not go to this place look on BBB and there are multiple bad reviews as well. read more

I have never experienced such rude and horrible service from front office medical assistants. These people need to take a class on human decency. I've watched and listened to them rudely speak to my mother and sister. My little sister was 18 at the time and went to get a test done, afterwards the medical assistant called my mother and discussed with her the results. VOILATING HIPAA RIGHTS. My sister later called them to discuss this issue and was only met with more attitude and no apology. I'm disgusted. I've also observed the medical assistants meeting other kind patients with the same unnecessary rudeness and malice. What is wrong with these people!? Why are they even in healthCARE? Disclaimer: The medical assistants who work the back are very sweet. The doctors and P.As are also all great. read more

i would definitely not recommend this clinic. i don't know how good/perfect of doctor but the staff/receptionist (especially the vietnamese staff)was so unprofessional/ disrespectful to their clients/ customers. no one welcome even i was standing in front of them and i dont know if they are busy or not but for sure they don't have 1 second to welcome or at least say hi. their communication is so so bad. i saw a lot of bad review but i thought it just may be some of them but i experienced myself. wait for 30 minutes for nothing. then i decided never back again to this place. i found another clinic much better with at least standard service. they cared about not only current patient but with future patient also. should be no star!!!!!!!!!!!! read more

Doctor Huy verry good. But The receptionist was very impolite. Talking to the patient was very miserable, especially the nurse name NiNa. the clinic will lose all patients if they still work for NiNa.voite cancel work with NiNa read more

I never make reviews, but Dr. Quynh is an amazing doctor. She is very professional, but also understanding. She's has squeezed me in her tight schedule many times due to my time constraints because I travel a lot. My dad has so many health issues and has been to many doctors, but never felt like any of the doctors were listening to him until Quynh. read more

Dr. Huy Nguyen is awesome. He really cares about his patients and even calls you, personally, to make sure you're doing ok. I get awful migraines and instead of always writing a prescription for me, he gives me a good amount of samples to try out before purchasing the meds. The nurses there are super sweet, my only problem is with the office assistants. They get flooded and overwhelmed that they forget their manners. Also, I always overhear them bad-mouthing patients, that's a huge NO-NO for me since I am in the medical field. Your job is to help the patient and understand what they are going through. I understand it is overwhelming at times, especially at this particular office, but remember what you are there for. I have been coming to this office since Dr. Van and Vu were here, and I love them to death, but the new management and new team are light years better. They do take Medicare and Medicaid and many major insurances here, walk-ins are welcomed and are not too long of a wait, but get an appointment if you can, because it can get busy. Also, try avoiding Saturday walk-ins because it's way too busy. read more

Famicare Clinic - The clinic and pharmacy are connected. - Family Practice Near Me - Garland, Texas

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This was a couple months ago when my mom went here. The people in the front are unprofessional. They are always rude and disrespectful but my family likes Dr. Nguyen. My mom has insurance and she's been at Famicare 5 times already. She's been telling how the front has been unprofessional but it's the last straw. My mom came in for an exam and one of the Vietnamese ladies ask for her name. My mom answered her. The lady then went on to say that they can't find my mom's file and they're not accepting new patients and that is that. My mom then told her that she's been here before and gave her the insurance card that says Dr. Nguyen was her primary provider for awhile. The lady yelled at her and said she doesn't care to look at the card and that they are not accepting her so she needs to leave. All of the patients that were in the waiting room witnessed this. I work in the health field too and I know for sure I would get fired in a heartbeat if that happened. To the Vietnamese lady in the front, I hope you learn how to be more mature and professional. Famicare have just lost 5 of its patients. My mom then went across the street to Prima Clinic and they were PROFESSIONALLY explaining to my mom that they do not accept her insurance but she is able to see the doctor using out of pocket money and she was completely fine with it. If you don't like dealing with patients, go find another profession. read more

Seriously? Pick up your phone. 5 calls today and no one is answering and no voicemail.

I feel really bad for the low stars given to Famicare. This is a wonderful doctors office which is really hard to come by. I have a disabled family member so I've been to plenty of doctors offices, and it's not often that you find doctors that really care and try and help. I love both Dr. Quoc & Duc Nguyen they work really hard to meet your needs, and make sure you're taken care of. The whole staff is efficient which is another thing that's hard to come by. I highly recommend this place. Me and my husband are so grateful to have found this doctors office, and have nothing but great things to say! read more

The place get too busy, even if you have appointment, you still have to wait a very long time. The staffs are ridiculous and rude and don't care bout your health problems. Dr huy was very sweet n nice and he's my favorite. However, he's too busy now and he kept passing patients to nurses and other doctors. My mom's finger is swollen and one of their staff (I'm not sure if she's a nurse or doctor) prescribed my mom with an antifungal foot cream over the counter. It's like you have pink eyed and doctor gave you some ear drops. read more

The doctors and nurses are nice but the staff working at the front desk are so RUDE. I don't know how they still get hired. If one of you all who works at the front desk read this, i hope you guys will fix your attitude and stop being so rude. They are not helpful. I've witnessed the lady shouted at old women because they did not sign the back of the paper. the old women couldn't see very clearly and they were old. She should have helped them by telling them where to sign not yelling at them. read more

I really liked my first visit, but dealing with them since then has been intolerable. It's a huge let down because I really liked the physician assistant at first. The front office staff is RUDE, they are the most unhelpful bunch. I called in concerned because I have began getting medical bills from their third party laboratory and they can't even give me an accurate fax number to send these through to. I would recommend switching to another doctor if your insurance allows, this facility is way too overwhelmed and staffed with people with terrible attitudes. read more

Unreachable calls during business hours, having appointment but wait too long, not really care about patience. Unprofessional, rude, disrepect read more

Let me start by saying it was very difficult for me to find a doctor that takes Medicaid new patients. My expectations were low due to my poor experience with Medicaid. This clinic is very busy but the staff is friendly and we were seen quickly. Dr. Huy Nguyen was extremely kind and caring. He took his time to discuss the options we had for my father who is deaf and has a long list of medical problems. He said he would try to help me find specialists that would accept Medicaid. A couple of days later, I received calls stating appointments had been made with 3 separate specialists. I have private insurance (UHC) through work and I have not received care as good as my Dad has here at Famicare. I highly recommend Dr. Huy Nguyen and Famicare. read more

I have been a patient at this clinic for over a decade as a child. I have seen the transitioning of the previous owners to Dr. Huy Nguyen. The doctors and physician assistants are very capable and know what they are doing. However, because the patient load is now way over what they can handle it is IMPOSSIBLE for them to give sufficient and effective health care to their patients. The wait time is ridiculous and to even schedule an appointment takes about 2-3 months. The staff working at the front desk have no sense of good patient service, they are intolerable, and give attitudes. They roll their eyes and when are dealt with a situation they are unable to deal with they just give them off to another staff member to handle. As a person going into the health care field, I am SO disappointed and sadden by the direction this clinic has gone to. I have never written a review for any facility, but i want to warn those who are new patients or are looking for a new doctor to not come here if you want horrible service. I hope for their sake they get it together. read more

I am so upset about this clinic. At first, the staff is not serious working there. They are not care for patient, I know it because my son went this placeas a family doctor since 2012. They let you wait in here until you stand up and ask them. However, I see not only staffing not care patients but doctors also, especially a terrible Dr Huy. Until today, my point of view about him completely different, he is not better than his staffing much. Rude, unprofessional attitude to be a doctor. I was waiting in the lobby around 1 hours due to my son got high fever as 102 temperatures and got returned from his Armstrong elementary school. We were at this place around 1 pm at that time the clinic just got 4 patients. I know as walk-in patients I have to wait because my son 's appointment come in at 4:10pm. I came early, unexpected, I am willing to wait. I was waiting 1 hours later until many patients gone. We still not get to see the nurses yet. I so upset and talk to front desk. Finally, when I got into the room after wait 30 minutes later, nurse run the flu test on my son. Then, Dr Huy showed up, he not check for my son. He was standing on his small desk top computer. He started talking out loud as yelling as me about how hard he tried to snitch my son schedule into his schedule, complained, yelling unprofessional at me because I rushed his front desk people. Then they rushed back on him. I tried to talk and he does not want to heard about what I say. I am so disappointed because of his arrogance attitude. I am mad as his professional doctor who yell out loud on a mother of his patients. I shocked about this clinic. I feel he came yell for whatever his unhappiness stress from his place on me. And I also don't know why the Texas license department approved for Dr Huy open this clinic due to his worse personality like this. Unprofessional to treat people but only yell people in his room 's clinic. Today I feel hurt and really unhappy when I left this place. I come for my son but Dr. Huy has no cure for his temper..... I just mad at my self because I trust wrong person who not deserve to be my son's family doctor. I believe there have a lot of patients arounding in different room heard what we talking about, how he yelling me in the room like that. I think many people rated for him 4 or 5 stars, to me he and his clinic deserve nothing even 1 star. read more

Terrible place ever. I think Tim V. Who had severed by Dr. Huy Ng thats why he rated 5 stars. So far, Dr. Huy Ng is the best, but he seems very busy so other doctors take over his patient which is not right for the appt which made. Moreover, even if you have appt , you still have to wait more than an hour to see your Dr. The staff on the front desk was rude, did you guys get well training ? Who hided these staffs like these? Please take a look on the front desk you will see. Especially, when you get emergency, you should consider to go hospital instead of this place it might charge you more but you might keep your life safety. Be careful and take a look to go somewhere else to keep your family members alive instead of this place. Please be smart. I hope this place will get better like Dr. Huy Nguyen built it. read more

I've been to this clinic for awhile now and never had any issues with the front staff like others said. I think they are friendly and helpful whenever I come in. Recently, I brought my daughter in for a stuffy nose and cold. We got to see the PA and she was friendly as normal. The PA had a student shadowing her that day. I think I have seen her working at front desk a couple of times. I did ask her a couple of questions while the PA was gone, she looked scared and she didn't sound confident in her response which was a red flag. I was questioning about her knowledge in medical. Her type of response would be something you would get from one of the staff or someone who isn't in the medical field, and not from a professional medical provider.She didn't look like she wanted to learn and was forced to be there or something. I can tell when someone loves what they are doing and she seems like she doesn't like she loves her job. Or maybe she is just not comfortable in her ownself. It also could be the way she dressed that made her felt uncomfortable. Her white coat and pants seem too tight on her,like she had trouble breathing and the way she was dressed looked a little bit sloppy and unprofessional for a medical provider. Hopefully she will check her attitude and knowledge before she steps into the professional world because I wouldn't trust her with my loved ones if she would be working at this clinic. read more

Well I've been to many clinics, and I should say no clinic is ever perfect. There's always something that could improve, either waiting too long or impatient staff, always that little something.. things in those nature.. . Don't get me wrong there are very nice and good clinics though just never perfect perfect. I don't expect anything perfect. If all clinics were perfect every time , we wouldn't be having this discussion then. I gave this place the benefit of doubt, but seriously I've NEVER been to a place with such rude staff. Hardly smiles or greet you nicely, let alone helpful. I can honestly say the worst people at the front desk ever. I had an experience with the rudest asian female at the front desk. Every question I ask, she seems rude and irritated. If you don't like your job then quit! Why would you work at a customer service based job and have a horrible personality. First impression is everything and they had the worst girl to give that impression to. I would not want to put my life or my kids life in the hands of people like that. Believe it or not I've never been so angry as to find any clinic's website and complain about that specific clinic and this is the first. That goes to show how horrible the customer service is. The doctor I don't know because this was my first time.. and I did not see him personally. I will not speak on what I don't know personally, but with my experience , I wouldn't want to come back anyways. Word of mouth is best form of advertising and they just ruined a new client. I'll be sure to warn people I know about this experience. read more