They are so slow. They make you wait to see the nurse then wait to see the doctor, wait again for nurse to come in to take any test and wait once again for the doctor to come in to go over results. Plan a minimum of 2 hours if you are going. That's if you are lucky. In my opinion Medemerge is much quicker. read more

Hello, I am writing to express my disappointment with a recent experience I had while trying to resolve a billing issue at your office. After speaking with someone in Family Care, I was advised to contact my insurance company to correct the billing error. I did so, and a representative from my insurance company spoke with Patty G. to try to resolve the issue. Unfortunately, he was met with resistance and felt disrespected by Patty G., who did not allow him to assist me further. He eventually advised me to speak with Patty G. directly. When I called, I also encountered immediate resistance. Patty G. was unhelpful and ultimately hung up on me. Frustrated, I went to the office in person to try to resolve the matter, but again was treated poorly. Debra came out with her arms crossed, appeared very defensive, and escorted me to the door while threatening to call the police--without giving me the opportunity to explain why I was there. I was humiliated by the treatment I received from both staff members. If I had been treated with respect and professionalism over the phone, I would not have felt the need to visit the office in person. I have been a patient with Family Care since Dr. John Chafos left Medemerge, but due to this experience, I will be seeking medical care elsewhere. I am deeply disappointed by how I was treated and feel that no patient should be made to feel this way. read more

The quality of service has gone way down, starting with the front desk. The service that has kept me coming since they opened isn't there. There's a high turnover of personnel, not a good sign. read more

The quality of care has diminished it's like dealing with the third world The front desk has terrible people skills. I've had conversations with Dr Chafos about it and he couldn't care less read more

Family Care evidently DOES NOT CARE about your privacy. I was indefensibly asked personal questions regarding a prescription in the waiting room today, and within earshot of at least several people, none of them physicians. read more

A friend recommend I go there. As I arrived check in took little time since I had new insurance card and was my first time there. Was immediately sent to a room and within 5 mins my vitals were taken. Then PA Ashley came in full examination and asked several questions. She suggested few test had to wait 15 till the results appeared. She came went over medication and why she would a recommend. She called in the scripts and in 20 mins I went to pick up at cvs all better. She is amazing thanks again PA Ashley!!!!! read more

All these negative reviews are BS. I have been going to Family Care since they opened in Green Brook. Dr. Mike and Dr. Chapos are top-notch medical practitioners. They have saved my life on many occasions. The nurses, office, and staff are the best. Both places are always spotless. They had to put up with a hostile environment with COVID. Most of the customers were not even patients there, just troublemakers, They have the greatest bedside manner of any doctor I'd seen. I had cancer, blood clots, and numerous health problems including ruptured discs and severe COVID twice and many hospitalizations. Do not believe the negative BS of these people, whose opinions are useless. I have seen at least 35 doctors in my problems in my 76 years and Drs. Mike and Chapos are the best. Any minor wait is worth it to get the best. My entire family goes there, including my grandchildren.practitioners read more

Family Care - ME and my grandkids - Family Practice Near Me - Green Brook, New Jersey

This place is wonderful. The staff is nice. I saw Dr. Stephanie and she helped me and reassured me of my new life I will be going through (ailment). I absolutely loved her. There are times when there may be a long wait but they are HELPFUL! This is an urgent care, so please remember that! read more

I have been waiting 2 hrs, and I'm in lots of pain. They do not have a tech that do X-rays or take blood. This is my last visit here!

https://myfamilycaremd.com Family Care Medical Practice in Greenbrook, NJ have been my family's favorite physicians for the past 21 years. All of the Physicians, Nurses, and Clinical Staff always greet you with a smile, and sincerely wish to help you to regain your health, for you and your family member's current ailments. This team of professionals have been employed by Family Care for many years and you will be able to establish a rapport with the Doctors. You and your family will be treated as valued guests/clients and will not be reduced to just a number on a chart. The owner of the practice, Dr. Chafos is an excellent Physician; kindly, patient, professional and extremely knowledgeable. Personally, I have been a patient of Dr. John Chafos' since before Family Care opened, more than 25 years ago. The medical care and compassion from the entire staff, their attention to detail and overall positive outcomes can not be matched by other medical practices in the area. This facility is quiet and calm and suitable for all age groups, especially children, Seniors and people with special needs. The consultation rooms for individual patients are private, comfortable and always clean. And the office is open for walk-ins all day long, beginning very early in the morning into the late evening hours. It is nice to have the flexibility to visit when the time is right for you. A variety of testing techniques are available (Bloodwork, X-ray, urinalysis, on-site testing for flu/Covid/pneumonia, etc.), popular vaccines are available to be administered. ( Even the Shingles vaccine is available and recommended for individuals over 50.) In addition, a professional Phlebotomist from LabCorp is always on staff. Please, bear in mind, patience is a virtue, this is a well-loved medical practice and you may have a wait time to be seen by the Doctor of your choice on the day of your visit. Happily, there are usually 3-4 Doctors in the office at any given moment, and a multitude of Nursing staff as well. These factors will reduce your overall time spent on your visit. In addition, the Family Care website lists the Doctors on staff for that particular day and location, as well as the schedule for the next following days, so you may best plan out your day. This facility is wheelchair accessible and if you need assistance entering the building, a quick call to the front desk will have a Staff member coming directly out to assist you into the building. A large, off-street parking lot is in available. I have been on a weight loss program under Dr. Chafos' and Dr. Klele's care for the past four years, (without weight-loss medication, but the newer specialized medications may be made available to you if you meet certain criteria). Since Spring of 2019, I have lost more than 100 lbs. or 40% of my body weight, reduced my waist by more than 14 inches, reduced my body fat by 14% and reduced my BMI from 44 to 27 and went from severely obese to almost "normal" BMI. (I am now a size 10, after having lost 9 Jean sizes!!!) During the course of this diet loss program, I reversed my pre-diabetes into a perfect 5.0 A1c! I am currently 19 lbs from goal and will likely make that goal weight before the end of this year, 2023. It has been a long, but fruitful journey and my health has only improved during this time. (If you are in a similar situation, and do not know where to begin, please speak with one of the Doctors, please know they will help you.) If you are seeking a team of Dedicated Doctors and healthcare professionals whom will listen to your needs and concerns, then I do recommend that you visit and consult with one of the many available Doctors (all long-term employed) and plan of a course of action to coordinate your return to excellent health. I hope this message finds you well, but if you are not well, be assured there are still Doctors in the world who want to help you. PS There is also a satellite office located in Hillsborough, NJ! read more

Family Care - 104 lbs. lost in 4 years under the guidance of the wonderful Physicians of Family Care, Greenbrook NJ. - Family Practice Near Me - Green Brook, New Jersey

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Family care has been our doc since they opened The Thursday before Christmas we needed to be checked and get check ups for our condition s And refill s the office made my wife and I wait 8 hours for appointment s by then we had diner reservations. Seems Covid tests were more important then regular customer s We were leaving for Florida Dec 25 The next week we called for prescriptions and they told us to see a doc in Florida. They really let us down ! read more

Needed bloodwork to refill cholesterol meds. Made me wait one hour (I arrived at 8am when the opened) for Dr. to see me. He listened to my heart then ordered blood work. Now they can bill my insurance for a visit. Worst office! read more

Place is actually descent but the Receptionist are the worst rude on the phone and inside of the office. It's sad if you don't like being there or answering phone calls Quit. read more

I brought my daughter here to get a checkup and have paperwork filled out and faxed to her college. I called first before we arrived and I was told no appointment was necessary they accept walk-ins. We showed up and waited approximately 30 minutes until our turn. This place can get really busy. It's run like an urgent care facility and is open daily from 8A-9P and 8A-5P on holidays except Christmas which is when they are closed. People are constantly walking in and are sick. They don't separate sick visitors from people who just need a checkup done, or have paperwork signed for work or school. My daughter was seen but, my only beef is there is a total disconnect between the medical assistants in the back and the front desk. They have a staff of three ladies in the front but they get very distracted and are not good with multitasking. I gave them explicit instructions on what exactly I needed from the doctor to fill out and fax back promptly to my daughter's college. I even gave them a copy of last years report to use as an example. I was told it would be done within a day. Several days passed and it was never done or faxed like promised. I called Family Care back and actually had to stop in again, because I had to go over everything. I originally spoke to the ladies at the front desk in regards to the paperwork they never did it. After another 24 hours and speaking to three different people in the front several times it it was finally faxed. Oh the best part was my daughter received a bill in the mail, but we were never told there was a charge. I asked when I was there and I was told there's no charge. The staff in the front needs better training. I know how a medical office should run, my brother has his own practice, but the college wouldn't allow him to do my paperwork My suggestion is to follow up on any paperwork that you will need faxed or filled out. read more

Waited 1:20 minutes to been seeing by a doctor to just check blood pressure horrible service just left the room with a higher blood pressure number, never going back . Went back to Medimerge like always a great service. read more

Thank you for offering the Rapid testing. However certain staff members could be more courteous on the phone. In person is definitely better. read more

*X-ray s * Full Lab/Blood work on site * Dexa/bone scans * 24 hour heart monitor with harnest * ongoing medical care * diabetes * Ultrasound * EKG * COPD * asthmatic issue's * Vaccinations........ and much more !! *** They can be your primary Doctor's office if you wish** Medicare , Horizon and other major insurance is taken. 130 self pay *** Sorry , they do NOT take State of New Jersey Health Benefits. That's medicaid G through Social services and, disability. Your best bet is the emergency room. ** Copay may vary pending on provider. *Open 7 days a week from 8 am till 9 pm * *ask for Anne or Ellen* they have more of a sensitive bedside manner* Ok, if you don't have a regular Doctor or if you're here on business and , ran out of your meds and, need emergency refills definitely come here verses the ER , or if your down with the flu or just not feeling well. This is a walk in facility so if you wait do not be shocked. Trust me you may wait but you WILL get better one on one care here veres the ER. Anne Lambert is a fantastic. understanding and, carrying. Dr. Ellen is who i saw .. Again amazing. So kind, she cared that I was self pay. She wasn't out to charge me extra. Alot of places you go in with one complaint and the Doctor's will focus on EVERYTHING else BUT your main complaint! ! NOT here. If you feel you're waiting too long just pop your head out and, tell the nurse. The rooms aren't huge and, luxurious, BUT they are clean and, stocked with what the Doctor's need. Also I have been coming here on and, off for 6 year's! ! John Chafoas is not my favorite doctor BUT he is a great doctor. I need someone more like Anne and Ellen who are more gentle. He is a top Doctor though. His personality isn't for everyone. If you're like me and HATE the emergency room. This is a better option! 4 stars because in a perfect world they would take insurance through the State. *I specifically asked about this and, was very much let down that they don't take that kind of insurance* read more

Family Care - Sorry not a great pic, small room, paid and, they brought me right back, waiting in this room. - Family Practice Near Me - Green Brook, New Jersey

I just called to find the location address. The lady who answered the phone sounded very sick or very unwilling to answer the call. Her attitude was arrogant and unwelcoming even something like sarcastic.. I wonder when you use the service how would they treat you?. read more

You are insane if you give this place low reviews. I've been coming here for 15 years now. Dr. Klele, Lambert, and Risman are all my "go to" doctors! I'm very picky about so many things in life. This place can be use as your regular general practitioner. I'm been doing so for 15 years now. More than pleased that all these doctors have been here for 10 plus years! Excellent that a walk in cli ic can be used in such a way! Went in for an ear wax flush. Clean and professional! read more

I have been coming here since it spun off from medemerge. It has really gone downhill. The admin staff doesn't answer the phones , return messages, renew scripts until you have called 5 times. I tried for three months to get a telehealth appt during Covid and the admins refused to set it up. They cut me off all my meds for three months. I am seriously considering litigation. I also lost about $3,000 when they lost my disability paperwork. read more

I had to go to Family Care, I got something stuck in my ear, Don't ask. I got there 1st thing in the morning, My Anxiety was crazy after I found out Dr K wasn't there. But, to my surprise Dr Chafos came to see me. As usual, no complaints, great caring staff! I would never go anywhere else. I don't get comfortable easily, and I'm about as comfortable as I'm capable of being here! read more

Been coming here for years and it seems as if the quality is going down. The core group of physicians are usually ROCK solid and are helpful. Recent issues have me doubting this place. Have a chronic med condition that requires certain meds. Like not pain meds but to keep me upright. I needed a prescription refilled and my insurance requires info from the doc before they would fill my meds. No response from family care to my insurance or the pharmacy. I WENT to family care and told them what was going on. They said they got it and will get my meds refilled. Two days go by and nothing. I called and spoke with them- we are on it was the response. Two more days and no action. After two messages were left with them (on consecutive days), and no one would answer the phone, I figured another trip was needed. I took today off of work to get these meds filled as I have now been without them for a week and am starting to feel bad. I had already spoken to the pharmacy and the insurance company and they placed the blame squarely on Family Care. Guess what? Family care says they never got the info that I needed a refill. WHAT!? Been going here for more than 10 years as my other option is VA care. Not sure which is worse at this point. Horrible service from the office staff. Even after my visit this am I am STILL without my prescription read more

Leaving this review for thier Hillsborough location as I don't see that location on Yelp: don't go! We usually get right to a room but thats where the points end. We wait almost 30 mins just for a nurse / tech to come in and take BP ect. Then it's another 30 or 45 mins for a Dr to come in for 5 mins. THEN another 20+ just to be told the diagnosis and maybe meds. The ONLY reason I go there is because they do rapid covid testing and that's needed for school and work, but its still the same wait times for that. read more

Will never go here again. The staff was very nice, but Dr. Risman is an arrogant, patronizing jerk (and I told him so). I had a COVID and Flu test, was left waiting after the arrogant Dr checked me over, for quite some time.... finally, I got an email saying test results were in my chart. He never even came back to tell me. He told me he has other patients, but there was maybe 1 other person there.... I guess that was his way of paying me back for telling him what I thought.... man needs some training in bedside manners. read more

One star for the nurses. If i could leave no stars for the practice i would. This place is dirty! Billing department is a complete joke. I have been mistakenly put in collections and have given them 3 months to make it right! Still no resolve to this day. Do yourself a favor and go to nearby GREENBROOK FAMILY, MEDIMERGE. both within one mile read more

Came to this location for a covid test to travel out of state. Called at 240pm and was told we had to arrive by 330 and that the wait was only 30minutes. We live 30min away so we got there by 315 only for them to tell us they are no longer doing testing for the day and they can't help that other people arrived before us. Called again the next day to inquire about testing and the lady on the phone was so rude and hung up on us. We should have known than to just go else where but we decided to give it a try in hopes of getting to go on a last minute trip to see friends out of state. When we arrive we were told it would be at least 2hours. So we put our name on the list with that expectation. 5 hours later and we still have not been called for a test. 5 hours sitting in our car waiting. Spoke to a lady who was tested and she said she waited 5 hours and they told her it would be at least another 1 1/2 hr if she wanted written results. If I could have given this place a 0 star I would have. Stay far far away!! If you are looking to get a covid test done save yourself the time and find an urgent care that allows you to make appointments so you don't waste an entire day for a 10 sec nose fuck. read more

I decided to come to Family Care today when I was in severe discomfort and my regular doctor couldn't fit me in until the evening time. The front staff and medical assistant were very kind and got me in quickly. Dr Mike is awesome, he was prompt and gave me scripts to help with the discomfort while waiting for antibiotics to kick in. They aren't my regular MD, but from time to time in cases like mine when you need a doctor quickly I would recommend coming here. read more

I can not say much about this place , I am currently filling against Them But what I can suggest is go somewhere else if you can ! If you are going to get treated at this place make sure you check all of your scripts with your pharmacists and/or primary care dr prior to taking anything prescribed to make sure it can not further put your health in danger or serious medical harm If you want trustworthy , fair, and professional care this is not the place If you had to go here I would only see PA Lambert read more

Never ever, ever, ever go here for rapid covid testing or any other Dr. Service. We went to the Hillsborough office. The service here is a disgrace. We checked in at 12:45 today and were told around a 2 hour wait. We did not get in there until 4:45 PM. A four hour wait, sitting in our car with cold temps.Then another 45 minutes in the waiting room. They finally gave us the "rapid" covid test at about 5:30 pm. We were told not to leave until the Dr. saw us after the test. We did so. We left there around 5:45 PM and they told us they would call us with the results. It is now 10:PM. No one called us and the office is closed. You can't even leave a message. This is the biggest disgrace of health care I have ever seen. read more

This place is terrible. I waited over four hours for a rapid COVID test! The communication is terrible! They don't open when they are supposed too. Staff is rude. They need someone who knows what they are doing to run this place!! Absolutely unacceptable!!! I have worked in the medical field for 10 years and this is the worst I've seen. read more

Hours upon hours of waiting. Can't reach by phone because they don't answer, tell you to leave a message and they will call you but there is no space left to leave a message, on any of their prompts. A disaster waiting for results. read more

Everyone who works here is very nice. The doctors are knowledgeable and really listen to you. Expect to be there for an hour minimum. I have never gotten out of there in under an hour. That's the only downside of this place. If they put you in a room to the left of the front desk- even worse- that's the land of the forgotten. On my last visit I was there for over and hour and a half. Someone who got in right before me was long gone. I've been a patient here for a long time but I come here less and less because of the wait time. read more

Kept calling for my prescriptions . Leave messages 3 times to call me back. No return call. Finally got someone to answer and was put on hold. 45mins later no one came back on line. I Hung up!! I need my Blood presure pills and they are to busy to even respond or even call you back. I have been going there for 7 years. I am 74 and can not stand in line. Some people are there 5 hours. My husband drove there and the line was around the bulding!! No parking spaces left!!! I can not go back to this place the way they are running this practice! Stay away if your smart! This should not happen with just needing a Blood Pressure refill!! read more

Great place to come for all your medical needs!! No appointment needed just walk in. Dr. Risman is a good doctor to see at Family Care.

Whoever goes here for a COVID-19 test; be warned you will usually have to wait in line for 2+ hours (probably will catch it waiting in that line too). Line is almost always wrapped around the building. They claim to alternate patients from the 2 lines (COVID and non COVID), but usually non COVID always gets priority to those with COVID who have to wait in the freezing cold. Some of the staff have no phone manners. The doctor that called me and told me I was positive and that I should quarantine in kind of a nasty tone. He gave no directions on what I can do to manage symptoms and how long to expect this to hang around. When I returned for a PCR ordered by a relative who is also an MD, I was treated rudely by staff when I explained who ordered the PCR and why the relative wanted to see it. I asked them to email the results and was given an attitude. Would not be surprised if this place gets sued for malpractice making people wait outside (some of them elderly) , you'll probably get sick just waiting in line. They need a better method of communication with their patients. Waiting in line here is like waiting in line at the Rahway DMV. read more

First I'd like to say I'm not one to write bad reviews or care enough to write them however this service is horrible. The staff is rude. I've been hung up on multiple times. I waited outside for 4 hours and never got a call for my COVID results and every time I call I redirected on how to get them. The communication is horrible. read more

I started coming here a couple years ago after moving into the area and my regular doctor having very irregular hours. I've only had to come here for blood work to renew my cholesterol medication. If you need simple tests done that can be done any time, do it early in the morning, otherwise expect to wait close to an hour in the exam room. Since I've only come here for blood work, I haven't picked one of the doctors to be more of a primary doctor for me. I have thought about looking for a regular doctor's office in the area. read more

I had severe back pain and I went for a check up. First of all they make you wait and come this nurse with a bad attitude. This lady was an african american with long braids and knows absolutely nothing. She had to draw the blood and suspected if she could do it. Nope! She is poking as if she is so angry with me. Then, she calls another genius nurse a white lady. Supposed to be an ER nurse for 12 year, she was telling someone. She brutally digs into my skin and find some blood. The bruises are remarkable and shows the work they do. Being a nurse it was so rude of her to smell of cigarettes. Then, make me wait and does not want to give the results of my tests they did. The bathroom was dirty and I am so lost and still don't know what is this pain. You get easy appointment but the service is declining terribly. The nurses are like some who have no feelings but they are irritated and looks like they don't like their jobs. THESE NURSE SHOULD BE FIRED. read more

Family Care - So brutal - Family Practice Near Me - Green Brook, New Jersey

The lady at desk red hair long looks pregnant but not very rude and undfriendly she does not greet you or say goodbye they need people with nicer personalities!!do not go there read more

I came here feeling terrible on a saturday and they were able to get me right in immediatly. The staff was nice, and so was the doctor that saw me. They ran a test, foundout what i needed and i was back in bed in good time. read more