Office is run terribly, never on time, unprofessional and ignorant of their own ineffectiveness…read more Don't waste your time.

The office staff is the absolute worst I've seen and I'm nearly 60 years old. For instance, when I…read morecall in for prescriptions the staff routinely screws up the request and often times they don't call back when the prescription is ready. This has gone on for years. When I asked the receptionist how we might resolve the problem, she suggested I speak with the office manager. When the office manager came out to speak with me she was completely obnoxious from the start. I put my hand out to shake her hand prior to the conversation she declined to shake it. Then she proceeded to tell me how wonderful she thinks their patient service is. When I tried to tell her about the problems, she refused to listen or take responsibility, then she abruptly walked away. The truth is, I was anticipating a patient advocate that was interested in understanding the issues and resolving them, but that was clearly naive on my part. She came into the conversation defensively and unprofessionally and ended it the same way. I've discussed the problems with Dr. Gibbons in the past and he has been completely dismissive. Both the Dr. and his office manager are concerned with one thing - simplifying their time in the office and retiring. And frankly, they both need to.

Love the Dr. First posted bad review concerning the office, but they changed phone numbers. That's…read morewhy I couldn't get thru. Staff was so kind to call on their day off to make sure I had correct numbers. They are back in my good graces!

Took my mom for her first visit today. She is very personable and thorough. She took a lot of time…read moregetting to know my mother and doing a comprehensive exam. She takes care of my three Aunts as well. I was impressed with her attention to detail and positive attitude!

Their physicians are good, but their staff are unprofessional! I do not recommend to anybody…read morebecause you will be screwed due to their lack of communication The other day, I left work early for an appointment I had scheduled. When I arrived there were no physicians in the office due to a co workers death. However, although it's terrible one of their members died, not one of their staff members called me to inform me. Due to this, I am changing my neurologist. When I called to cancel the appointment I rescheduled because of their lack of communication, the lady who answered my phone call had an attitude with me. Overall, I do not recommend this place. The unprofessionalism is disgusting.

I've been 8 years and I've found them to always be highly responsive and thorough. Whenever an…read moreissue comes up where I feel I need to see the doctor, I get an appointment quickly. More often than not the same day I call. I can't speak highly enough of them.

I recently started using Doctor Phillips as my primary care doctor. Doctor Phillips and his staff…read morehave been very professional. The office staff has been good about answering the phone, billing question and returning voice messages. Doctor Phillips takes the time to listen and answer my questions. I would recommend Doctor Phillips and his office for you and /or your family.

I have been coming here for years. Dr Iemma, and Dr Walker are great. They make you feel…read morecomfortable, listen and genuinely care about their patients. I have not had a bad experience here. The receptionists are not always the most friendly and if you need a same day appointment it is extremely difficult to get most times. Getting blood work done here is fantastic I HATE needles or any sharp objects coming at me. But with their blood drawer I never even feel the needle! It is the most pleasant experience ever. No rooting around for a vein, no double poking claiming rolling veins, no saying sorry your vein collapsed.

Called as an existing patient looking for a simple return to work order and was told rudely "ain't…read morenothing hear for you" with out ever giving a timeframe of when I'd need it.

I was waiting for fmla papers for my husband who is a patient of Dr Kast. I worked at Cleveland…read moreClinic at the time and my manager was pressuring me for the fmla papers. I apologized to Dr Kast and his assistant for having to email them so much because of my manager. I used to be a patient myself of Dr Kast so I thought he would understand. I was treated with rudeness. I dont work at the Clinic anymore and have a new primary doctor but I won't forget how poorly I was treated by Dr Kast and his assistant.

I was misdiagnosed at this office. I went in complaining of ankle pain, x-rays were taken, and I…read morewas told I had an ankle fracture. Amy said I should buy a boot from Amazon and wear it for 4 weeks. I was told to come back if it didn't feel better. After the 4 weeks of hobbling around on the boot, I removed the boot and the pain was still there and felt worse. I then went to Crystal Clinic Quik Care and more x-rays were done and the provider said that my ankle was never fractured that I have arthritis in my foot. My x-rays from Stow Kent Family Practice were never sent to a radiologist only read by Amy and Dr. Holmer. A radiologist would have known that there wasn't a fracture. I then filed a grievance with my insurance company for the misdiagnosis, Stow Kent Family Practice retaliated by dropping me from their practice due to "irreconcilable differences". I got no apology or explanation.

Very friendly staff, and extremely knowledgeable medical staff! I recommend, all medical staff…read moremembers, for your health needs. I'm glad I finally found a great family practice.