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    Family Dollar

    3.5 (4 reviews)
    Closed 8:00 am - 8:00 pm

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    8 years ago

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    8 years ago

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    Nordstrom Rack

    Nordstrom Rack

    2.9
    (33 reviews)
    3.4 mi
    $$

    Having changed size, I needed a dress and shoes for a party. Oh my goodness I had so much fun…read moreshopping! Nearly three hours. Service was great. Wonderful selection, clearly arranged and labeled. Tried on nine dresses and purchased two that made me look amazing. Deep discounts on everything. Got some purple CROCS, and the kitten heels for the party, and a plunge bra. Fitting room was large, clean, and well-lit. Great prices for designer labels.

    On June 4, 2026, at approximately 2:00 p.m. CST, I visited the Nordstrom Rack store in Chicago in…read moresearch of a dress for a very special occasion--my graduation on June 6, 2026. This graduation marks the completion of my third advanced degree, a milestone achieved through years of hard work, sacrifice, and perseverance. As a longtime Nordstrom customer and cardholder, I decided to treat myself and purchase a dress worthy of celebrating this accomplishment. During my visit, I purchased four dresses, including a beautiful Trina Turk Tallia dress that I hoped would be the perfect choice for graduation. Unfortunately, after trying it on at home, I discovered that it did not fit. Given the significance of the occasion and the limited time before my ceremony, I returned to the same store the following day hoping to exchange it for a different size or find another suitable option. Although the dress was no longer available in my size, I found an alternative outfit consisting of a blouse and skirt and proceeded to complete my purchase while also returning the Trina Turk dress. During the return transaction, the cashier, Lamonica, informed me that she could not locate the dress purchase in the system. In an effort to assist, I immediately provided my identification and my receipt from the previous day's shopping trip. It was then discovered that the original cashier, Amanda, had inadvertently failed to ring up the dress during my initial transaction. At that point, management and Loss Prevention were contacted. While I fully understand the need to investigate discrepancies and protect company assets, what followed was both disappointing and deeply upsetting. I remained cooperative throughout the entire process. I provided identification, produced my receipt showing more than $400 in purchases, remained at the register while the matter was reviewed, and willingly answered questions. At no point did I attempt to leave, conceal information, or avoid the discussion. In fact, I was the individual attempting to return the dress. Despite my cooperation and despite the discovery that the item had not been scanned by a Nordstrom employee during the original transaction, I felt as though I was being treated with suspicion rather than respect. The tone and manner in which I was addressed left me feeling embarrassed, humiliated, and unfairly judged. What made the experience particularly painful was the context. I was already disappointed that the dress I had carefully selected for such a meaningful life event did not fit. Instead of receiving assistance in resolving what was clearly an unfortunate mistake, I found myself feeling as though I was being viewed as someone who had intentionally done something wrong. The situation occurred in front of my sister, who was visiting from Louisiana to celebrate this milestone with me. What should have been an exciting and joyful shopping experience became one of the most uncomfortable customer service interactions I have ever experienced. I want to be clear that Amanda, the original cashier, was kind, professional, and welcoming during my first visit. Mistakes happen, and I understand that no employee is perfect. My concern is not that an error occurred. My concern is how I was treated once the error was discovered. What was most troubling was the absence of empathy. No one acknowledged the inconvenience. No one apologized for the confusion. No one recognized that I was a loyal customer attempting to return an item that had not been properly processed due to an internal mistake. After my purchase was completed, I was left to bag and organize my items myself, further reinforcing the feeling that I was not valued as a customer. As a longtime Nordstrom shopper and cardholder, this experience was heartbreaking. One of the reasons customers choose Nordstrom is because of its reputation for exceptional customer service and its commitment to treating people with dignity and respect. Unfortunately, that was not the experience I had. I am sharing this feedback not simply because I was disappointed, but because I believe there is a valuable lesson here. Procedures and loss prevention protocols are important, but they should never come at the expense of basic customer care. When an investigation reveals that a discrepancy resulted from an internal error, customers deserve acknowledgment, professionalism, and, at a minimum, a sincere apology for the inconvenience. I hope this experience serves as a learning opportunity for everyone involved. A simple expression of empathy could have completely changed the outcome of this interaction. Instead, a day that should have been filled with excitement and celebration became one marked by embarrassment and disappointment.

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Kohl's

    Kohl's

    3.0
    (151 reviews)
    3.6 mi
    $$

    We went to go to pick out some work shirts…read more The store had a great selection, but at checkout I wanted to use my mom's phone number to gift her the discounts from our $100+ purchase as she shops there frequently and we shop there once a year. The clerk refused stating that we need to open our own account to get discounts for us. I asked my wife to sign up just to get out of the situation and after we checked out the clerk was condescending about how we shouldn't give my mom the discount and we should use it for us. Unfortunately, It's going to be a wasted discount primarily from being pressured to sign up for their program.

    I like kohls. I shop at kohls. I return Amazon here and always end up buying something…read more Unfortunately Kohl, you are fired. And tell your sister she's a 3 who acts like a 7. Anyway- I don't have a kohls card. I don't want one. I always use my wife's phone number because she does. I was buying her a jacket after dropping off my Amazon return. I was told the 20% Amazon coupon could not be used without a Kohls card.l I said, oh, my wife has one I'll use her card. The lady, polite, in check out lane 8 said, is she here? I said no, do you see her? I was joking. I thought she was. She said she has to be here. I said, then I don't need these items. I admit, I do look shifty and dishonest. I have never been told I could not use her card. I have been encouraged to use her card. Marketing tracking maybe? Anyway, you're fired.

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    Good location for some expressway advertising.
    Good location for some expressway advertising.
    7/25/23 Business hours
    7/25/23 Business hours
    Kohl's: Lorac Pro

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    Kohl's: Lorac Pro
    Nordstrom Michigan Avenue

    Nordstrom Michigan Avenue

    3.9
    (622 reviews)
    4.2 mi
    $$$

    I have shopped at this location 3 times during my visits to Chicago. Being from NYC, I miss…read moreshopping at department stores and I don't have that opportunity now residing in central FL. The first time I visited, hubs was with me and we just browsed the store. We were planning on getting lunch and stumbled across the marketplace cafe so decided to stop in. I also stopped at the cafe during my second visit with my dog! Nordstrom is pet friendly, as long as your dog is well mannered. I absolutely love that! This location has 4 floors. There are several designer boutiques on the 1st floor like Louis Vuitton, Prada, Gucci, Faragamo, and Burberry. Every associate I interacted with each time was very friendly and welcoming. Some even gave treats and pets to my dog! My third visit was more quick. I had to return some items and that went smoothly. I actually interacted with the same associate I purchased the items from originally (Curvine S.) and she was so great! She was very helpful when I purchased the items since I left my Nordstrom card at home, and guided me how to use my card on the app. Great customer service at this location and I will definitely be back the next time I am in Chicago.

    Still waiting on the shoes that I was paying for two gift cards and an eight dollar balance which…read morethey erased right before I placed order and when I am my bank card for the full amount and I called today and they said that it was returned to sender so 10 days ago I'm still waiting for the shoes or my money to be returned to me. Nordstrom's has the worst Customer service of any store! Period

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    Nordstrom Michigan Avenue
    Nordstrom Michigan Avenue
    Nordstrom Michigan Avenue

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    Macy's

    Macy's

    2.8
    (843 reviews)
    4.0 mi
    $$

    Overall experience is 2/5, though the actual customer service itself has been more or less great…read more First of all, the phone system for 90% of the departments are AWFUL. It's nearly IMPOSSIBLE to get ahold of any department (I was calling nearly all of them). And the only department that picked up was Finishline. Jose from this department helped me immensely trying to wrangle the women's shoe department, calling me back to check on my inquiry when I called towards closing and was waiting for a call back from the department I was really trying to reach. I had to do my entire purchase over the phone, as this store was the only store to have the shoe I wanted in my size (I live in a different state), and I needed it ASAP for a special event. Since I called towards closing, I was supposed to get a call back. The women's shoe department failed to do so, so I called finishline again the next day (took me them an hour to pick up). It just felt like a lot of teeth pulling, but finishline and the manager of the men's department (Leticia I think but I don't remember I'm so sorry!) were really trying so hard to get the right apartment together (they physically had to run up stairs to communicate to them)! Super sorry I inconvenienced all the wrong departments, but I am immensely grateful for them! I got my shoes in time. Thank you! But please fix your phones at the cash registers or tell corporate to change the messaging in the automated phones because it was super frustrating spending hours trying to ring a phone.

    My best friend and I had an incredible time in the women's shoe section at this Macy's. I was…read morevisiting her for the long weekend and we needed to do some wedding shopping. I needed to find my bridal shoes and she needed to start looking at bridesmaids dresses. First of all, this is one of the prettiest Macy's I've ever been inside. I'm not sure if this is a normal big city thing, but feels like the entire store was just Macy's and not a mall which was cool. There seemed to be a lot of special deals on different items. Most of it was what you'd expect from a Macy's in terms of pricing. We had so much fun in the shoe section. They had a gorgeous selection of shoes to pick from. I ended up falling in love with some bridal shoes from Dolce Vita. I was so happy to be able to order them for pick up at my store back home so I didn't need to fly with them. We also tried on some other gorgeous shoes like ballet heels. In terms of formal dresses, it felt like they still mainly had their winter selection out, so we weren't able to find the exact green bridesmaid dress we were looking for, but we did get a good idea of what looked good vs what didn't. I highly recommend coming to this Macy's.

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    Macy's
    Macy's
    Macy's

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    Family Dollar - deptstores - Updated June 2026

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