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    Family Dollar

    5.0 (1 review)

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    1 year ago

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    Roanoke Marshes Trading

    Roanoke Marshes Trading

    1.5
    (12 reviews)
    0.5 mi
    $

    Bottom Line: There are many small businesses in Manteo and souvenir shops in OBX that earn their…read morecustomer's business but this is not one of them. Roanoke Marshes Trading has customer service equivalent to a vending machine. Instead of interacting with customers, the store has decided to just post handwritten signs about everything, everywhere. I can't really think of a more obvious and potent way to passively, aggressively insult customers than to scotch tape handwritten signs to everything. Don't do this. Don't do that. Don't touch. etc. I was in this store for about 15 minutes on a weekday and although I was one of only three customers, no one even said hello to me. I enjoyed my slow stroll through the store checking out the merchandise and marveling at all of the off-putting signs. Having worked in retail in a bustling touristy town, I know first hand that customers can present challenges (minimally supervised kids, dripping ice cream cones, etc.) but rather than post signs all over the store I know that it's better to directly and kindly approach a customer with a smile, give them great service and influence their behavior so it's desirable. Roanoke Trading does have some nice brands and decent stuff so it's too bad they've cheapened the experience by all of their signs. I left the store empty handed but I have some great ideas on writing a business management case study.

    Would give less stars if possible. Not a very pleasant atmosphere. Very crowded as far as walking…read morespace vs merchandise. The layout isn't very accommodating. We went here as a family on vacation. We all carry cash on vacations as to not run up credit card debt. My 9yr old son wanted to purchase 2 outer banks stickers for his bicycle with his own money that he has saved up for vacation. Mind you that he pondered this decision for quite a while as he is very careful about what he spends his money on. These stickers came up to about $14 together before tax. He only had a $50 bill. His entire vacation savings. The store wouldn't sell him the stickers when he got to the counter and said they don't take any bills over $20. (Kind of strange since a lot of their inventory is over $20). None of us had bills under $50 for him to borrow and as I said, we carry cash on vacations. In the end, he had to leave without being able to make the purchase that he was hoping for with the money that he has saved up for months for vacation. He was very upset. This was late in the day. I would think that the store would have tried to make an exception for a young child trying to buy something with his own money. I am sure they were able to make the change by this point in the day. In the end, I would suggest you shop elsewhere. Somewhere that puts effort into customer service. It is experiences like this, that make people choose to shop online. If there is no customer service, than what is the point. It is more convenient and easier to shop online. More brick and mortar stores are going to the wayside and this is why.

    Photos
    Cute bags and totes in whimsical fabrics.
    Cute bags and totes in whimsical fabrics.
    Sun Bum is a great product.  The hand written signs degrade the product.
    Sun Bum is a great product. The hand written signs degrade the product.
    This store has more signs than I've ever seen in another store my entire life.

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    This store has more signs than I've ever seen in another store my entire life.
    OBX Parasail - Manteo

    OBX Parasail - Manteo

    3.9
    (20 reviews)
    0.5 mi
    $$

    Worst experience ever, embarrassed by one of the employee,…read more so we were on vacation in OBX and we decided to go parasailing o. Labor Day before heading back home, so I called to schedule three for parasailing gave her the weight paid for it over the phone when we get there we were 14lb. Over weight, then the employee proceeded to say in front of this big group (well we can only have 2 of your party go parasailing because you lied about your weight) like do you really think I lied on purpose??? and also payed to get on, Like really, have more common sense, and learn how to talk to your customers. I will never come back to this establishment

    Bottom Line: A small kite shop and launching point for kayak and SUP rentals and parasailing…read moreadventures. Kitty Hawk Kites along the Manteo waterfront earns four stars from me largely based on my experience with renting kayaks. My husband and I wanted a scenic and easy paddle and we thought Manteo would be a great place for that. Plus with a recent, rare manatee sighting in the area I wanted to see if manatees do really wear novelty tees. Anyway, we didn't see any manatees but we did have a nice kayak trip. We found 60 minutes was plenty to explore the area and take some photos. Ken was helpful with getting us launched and I liked the setup they have for climbing into kayaks. As far as shopping goes, Kitty Hawk Kites in Manteo is a very small storefront so if you're serious about shopping for a kite I'd recommend going to the Nags Head location first thing in the morning before it turns into a tourist zoo. The Manteo storefront is very small and cramped but does have some kites, spinners, windsock, toys and souvenirs.

    Photos
    Our gallant crew !
    Our gallant crew !
    OBX Parasail - Manteo
    Off the stern

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    Off the stern

    Family Dollar - discountstore - Updated June 2026

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