Did awful job with 2 men suits and both dress shirts! When confronted, lady could not "see" any of the issues! Working in any kind of customer oriented business, one needs to LEARN how to handle customers, ESPECIALLY, when the work was done poorly! Wish I refused to pay, but I did! Will GLADLY be taking my business elsewhere though! read more

Be careful and aware of the policies of this establishment. Due to a short timeline before my husband was scheduled for an out-of-town trip, I took 12 shirts to be "LAUNDERED" . I asked for light starch. I left all shirts at home with wooden buttons, as I know they will not launder these shirts. The bill was $47! Almost $17 was for the dry cleaning of three cotton shirts...one wrinkle release Eddie Bauer sport shirt, one 100% cotton and one poly/cotton. All had plastic buttons. All regularly washed. I picked up the shirts when the manager was not present. Two days later I stopped by with the shirts and I spoke with the manager, there was no move toward customer service. I noted that I asked for LAUNDERING...if not able to launder, the shirts should have been left undone and not dry cleaned, or they could have called me, or the shirts inspected when I dropped them off. The excuse of wooden buttons were not valid, no refund was offered (as "they had already been dry cleaned"). In addition, the shirts didn't look ironed and the amount of spray starch used was so light, the shirts didn't even look ironed. JUST BE VERY CLEAR BEFORE YOU LEAVE AN ITEM(S) ABOUT WHAT WILL BE LAUNDERED OR "DRY CLEANED". $47 for 12 shirts is way out of line. read more

To the person that reviewed about the shirts, you obviously know nothing about the difference between dry cleaning and laundry, learn it! They are doing what is best for your clothes to make sure they do not get ruined, I have been going to them for years and EVERYONE IS AWESOME there. Not once has anyone been unpleasant to me in 15 years even if I had a problem they fixed it happily and I was pleased. Sounds like you just like to complain about nothing. Will never use anyone but them!! The Manager is great always has a smile and very friendly to everyone, I have witnessed this on many occasions, when I would have lost it on a person she just smiled and went on. read more

pleasant, courteous, friendly staff and since that's not enough in the dry cleaning business , their operating hours are great, cleanings are great, and fast, offering 24hr pickup, plus all at very reasonable prices for the work. i highly recommend this business at this location! read more

Terrible terrible service. Put a hole in my suit pants while dry cleaning them, didn't tell me or anything - found it next time I put it on. Went back to complain and get a replacement/reimbursement. They said no. They said they have no liability for any damages done while cleaning. Ridiculous customer service. read more

If it were possible to give ZERO stars, I would. Having just moved here I didn't know anywhere else to go, so I went there cuz my roommate goes there. Last summer I took some clothes, and one article came back with a stain that just remained and possibly a little worse. But I gave them the benefit of the doubt thinking may be it was my stain. I let lack of time and convenience take over my better judgment and took my clothes here again. I SHOULD HAVE KNOWN BETTER. Spent about $90 on 11 articles of clothing. Remembering last summer, I checked out the clothes just in case for any remaining stains. My 100% silk blouse and dress (bought from overseas) came back with oil stains that were not there before. I mean little specks of stains ALL over the blouse plus three large areas of stains on the front of the dress! I proceeded to point out the stains plus the parts of the fabric (theading) that were pulled as well! I asked for a refund. I didn't even ask them to pay for the ruined articles of clothing. The owner/manager comes out. Did NOT apologize. Flat out said, "NO" when i requested a refund. I proceeded to explain my complaint and said, I can't trust you guys to fix this. What if it comes back worse? He started talking OVER me. He would NOT stop to listen to me. Pretty much a full on heated argument. I said, "I have never been treated this way." He says, "You are the FIRST MOST DIFFICULT customer we've ever had!" I became speechless at this. He says it could have been my body grease that showed up that weren't visible tot he naked eye before the dry cleaning. As a cherry on top of all this, an older Indian man came out who seemed like the father, kept saying "We never guarantee that we can remove the stains. You can take it and go (with hand motions telling me to leave)!" He kept talking in the background. I should have just left at this point. But the manager guy kept yelling at me saying I was not even giving him a chance to make it right. The better part of me kept saying don't do it. And in retrospect, I should not have left those there. Cuz my better judgment tells me it will return worse or no better. BUT i left them there cuz he said he would PERSONALLY treat it and i didn't see myself being able to go to ATL to my old cleaners anytime soon. I am very nervous that my clothes will be completely ruined. But i'm giving him a chance....which i SO know i should not have. If they come back worse, I will be filing a complaint against them at the Better Business Bureau. For the sake of the wonderful indian friends i have and know personally...I want to say that this is not because they were Indian. They were just flat out RUDE, UNAPOLOGETIC,and have ABSOLUTELY NO UNDERSTANDING OF anything remotely close to CUSTOMER SERVICE or the TINIEST BIT OF BUSINESS ETIQUETTE WHATSOEVER. Not to mention their LACK of knowledge and skill in the area of proper dry cleaning. After I pick up my clothes next week, you can be sure, I'm NEVER returning here nor any of my friends. read more

Have been using this dry cleaners for years with no issues. Took 5 brand new pairs of pants in to be hemmed and was told that it would be $11 per pair to hem. I questioned this as it had been less than $10 per pair every other time I had pants hemmed there in the past and was told the cost had gone up. I should have taken them to my friend who does alterations, but was in a hurry to get these done and didn't want to rush her, so decided to pay the $55 plus tax and get them done. Two days later I had my husband stop by to pick them up on his way home from work. When he got home, he asked if it usually costs $89.96 to hem 5 pairs of pants! I said what, NO!! I immediately called them and was told by the lady that answered the phone that the additional cost was because they had dry cleaned the clothes as well. I said I did not ask to have them dry cleaned I asked to have them hemmed, they were brand new and did not need to be cleaned! She then said I would have to talk to a manager and there was not one on the premises at the time. I called back the next day and talked to someone who said pretty much the same thing, but took my number and said she would have a manager call me. Two days later I had still not hear anything so I stopped in. There was still no manager available to deal with my issue. The girl at the desk asked if she could keep my receipts to show the manager. I said NO, I need these to show what you guys have done! I came back in the next day and was finally able to talk to a manager. He simply said he could not do anything because the person that had taken the pants from me and wrote up the order no longer worked there! I said what does that have to do with anything! You are responsible for doing the dry cleaning without me asking for it, no matter who took the order to begin with! He then said, well we assumed you wanted them cleaned so that is why we cleaned them! I told him, you shouldn't assume anything! I have been bringing clothes here for years and have never had anyone assume I wanted any type of service I didn't specifically ask for. I again stated the fact that the pants were brand new, as evidenced by the tags that were still on them! Why would I want them dry cleaned? He then said he could give me in store credit. I told him I didn't want in store credit as I didn't plan on ever bringing anything to their cleaners again. After arguing with me for a couple more minutes, he finally said he would refund me the cleaning fees, to which I said thank you. So, five days, two phone calls and two additional visits to the cleaners, I finally got my money back. If they had simply said they were sorry they misunderstood and refunded the money for the cleaning right from the start, they would still have a customer, but now they have lost a customer and have this not so glowing report on the internet. If you decide to use them, be VERY clear what you want done, because they apparently make assumptions as to the services you want and then are more than happy to charge you for these additional services they have provided. read more