I had to go there for a ct scan. I made an appointment by phone. They took all my info so I was…read morealready checked in. When I got there, the front desk handed me a paper and said go into the waiting room. I was there for a 5 minutes, when someone called me in for my ct scan. The two techs were very nice and made sure I was comfortable. The whole thing to about 10 minutes. I was in and out of there in 20 minutes. Then the next day I could read my results on the portal before I even heard from my dr. Very happy going there.

Billed an insurance company I had over ten years ago. Requested to speak to someone about billing…read moreand you get transferred to an overseas number.

Over the top to accommodate me. Staff was knowledgeable and very friendly. My appointment was on…read moretime and it was easy to make an appointment.

They don't answer their phones, and use voice mail, difficult if not impossible to make…read moreappointments! Terrible customer service if any!!!!

I had a mammogram and bone density test early this morning It went so smooth was done in 45 min It…read morewas fabulous from beginning to finish First Charlie registered me, then Peyton took me to serenity lounge where I got ready, then Anne came and got me for bone density test & mammogram. All very professional! Told me their names That's very rare at my doctors office or other places! I have been going there every year and have always been extremely happy with their service!!!

I want to start out by saying i have been going to Margaret Niedland for many, many years for my…read moreyearly mammogram and it has always been a good experience, and a very professional and well run facility and have recommended the facility numerous times. Today was an exception. Check in was fine, I arrived :30 early, staff was polite and caring and everything went smoothly until i was summoned by the technician who was doing my mammogram. She was obviously in a huge hurry. I had missed signing a form and she asked me to sign, but wouldn't even give me a chance to look over what i was signing, Then the exam began by her giving rushed commands of where i was to stand and turn this way and move both feet towards me, then became exasperated because i didn't understand which breast she was starting with. I had to stop her and ask and she raised her voice at me, asking why i was so upset. I stated "i am not upset, I am confused, I'm not even sure which breast you are starting with. Her response was "the right!" and "Ok, lets start all over". Then during the exam she cranked the machine so tight, even tightening it more after i said it was hurting. I am still hurting and feel bruised after arriving home. I am 67 years old, and have been getting mammograms yearly since i was 30. I know how they are normally done. I have never been treated so roughly or rushed through a mammogram like i was today. I wish i had gotten her name... as i would like to report it. I get that people are rushed or having a bad day, but don't take it out on the patients.

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

Friendly and caring personnel. The woman who did the mri was just so very nice. I did not have to…read morewait more than 5 minutes.

Called to ask about an X-ray said technician breaks for lunch at 12:30 and returns at 1. I ask them…read moreif I get there before 1 will I be waiting long. As I have 2 co workers that are not in today and I was pressed for time. I arrive to the facility and see 17 people in the waiting room. So I ask is everyone waiting for an X-ray. The woman at the front desk says you are the only one for an X-ray lo and behold 40 minutes later every person in the waiting room was taken in for their appointments. now I have to ask the question when do you think I will be taken in? Oh just a few more minutes. 7 more people who arrived after me are now taken in as well. totally clueless staff zero communication and not a care in the world. STAY away because upon return to my office I now heard the same story from 2 other people that I know. Awful facility very unprofessional. people Looking for good care in florida. Beware.

horrible customer service. waited to the same day to tell my my appointment was canceled due to…read morenot getting prior authorization. if i didn't call, i would of drove there to tell me it has been cancelled

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

completely impersonal....cannot speak to a human being! left on hold for over an hour!! do not say…read moreanywhere in their information they do not take patients with pacemakers!!

Went in for my annual mammogram and had to do an additional ultrasound…read more For something else and was greeted by Andre at check-in who was very professional and nice. Selena did my mammogram and Anna took care of the Ultrasound. As usual everything went very smoothly. I had a little bit of a wait before I was called in, but nothing I haven't had before at other medical appointments. Good job as usual everyone.

Made an appointment for my senior mother which was confirmed for over a month. The day before I get…read morea text, confirming my appointment for a different time. once again they double booked my appointment and I got canceled.

my name is kathleen uzzo. i am a current pt. of this facility. i would very hight recommend this…read morefacility and the front desk personnel are the best!!!! they are all very well quailfied in their jobs and all of their professionalism is above and beyond the norman. this was my first time here and they were the best above and beyond what i had every accepted to find. especially in day n age were everything is push button, push the pt. off to other personal person, just ignore the, or tells them to sit and pretends to do doing their job. i can write this above a paragraph because i have personally have had to endure this and more.l the facility is bright n open, it offers coffee tea etc. for their patient(s). i truly was blown be all of the personally, kindness, professionl, and promptness in their jobs. in closiing this place 'the greatest'. thank you for allowing me the time to put my feelings and thoughts n ideas into words! kathleen (kathy) uzzo march 8th. 2019

I had to have a set of three MRIs after a work injury. After finally reaching someone to make my…read moreappointment and getting through the language barrier, I went for my 8 am appointment. Shanae at the desk was wonderful and very accommodating. I was taken back by a guy named David. His cologne was so overbearing, by the time I left, I had a migraine. But that was just the start of a very unpleasant appointment. They had me in a wheelchair and seated outside the MRI room. There was someone in the room before me so I had to wait a very short time. The door popped open, the previous patient was getting off the table and walked out the door. I sat there in the doorway waiting for them to tell me to come in. The MRI table and the entire room was in fieldview. The technician was a young blonde girl. She removed the thin sheets off of the top of the table and underneath was a folded up blanket. There was also a pillow at the top of the table. She didn't change out the pillow, and she was just placing a folded seat on top of the folded blanket that was already on the table. The sheet did not cover this blanket that was probably placed on the table for added padding. About an inch or so of the blanket with showing all the way around. And it was filthy. It was clear that this blanket had not been changed out in quite a while. It was literally filthy. So the blonde hair technician told me sit up on the table. I asked her if she was going to change out the blanket that the last person was laying on. She said that she already did. I told her that I was standing in the doorway and I saw that she did not change it and that She changed the sheet that was on top, but not the blanket. She insisted that she changed it but she hadn't. Eventually, she'd be gradually changed out the blanket. She did leave the pillow in place and did not change out the pillow either. I was not in the mood for another argument so I let it go. I claimed up on the table, and she told me the lay down. The guy, David, told me to remove my shoes. I did. But upon laying down on this table, I was in agony. There was no way that I would be able to lay there through three mris. I told him I probably could get through one or two but definitely not three. He told me that he thought it I should do the Open MRI which is seated instead of laying down the entire time. And I said that I thought maybe that might be easier. And then he said "But I don't think you'll fit". I said WHAT? He then, in a very snotty, condescending manner, said "Well there's a weight limit, so I don't think you'll fit" I was stunned. I think my mouth probably dropped to the ground. But I kept my cool and I said well, what's the weight limit, and he said that it was 300 lb. I told him that I'm nowhere near 300 lb. And that I will look into it. I was livid. I still cannot believe that he actually said that to me. Then, when he was taking me back to get my pocketbook out of locker, he said to me, "You won't lay on a used blanket but you'll put your filthy shoes in my MRI machine. " and I told him that I've never been in an MRI machine so I didn't know what to expect. And had I known that you're not supposed to wear your shoes, I would have taken them off. And I would think in a professional, medical setting, that sterilization is common practice. I must be mistaken. Now I was really pissed. I gathered my things and went out to the front desk, he came around the corner and said to me, I hope you don't think that I'm going to wheel you down to your car. I said, of course not. I think I can get myself to my car. He took me to the elevator and he did end up taking me down to my car anyway because I think he knew what a jerk he was my entire appointment. I was extremely pissed off and left with a migraine and it was not even 9:00 a.m. I ended up going to another Advanced Diagnostic location in West Palm off 45th Street for the two back MRIs and then to the Southern Boulevard Location for the hip MRI. I had no issues at either of those locations and the staff was wonderful. AND , I fit in the Open MRI machine just fine. I will never ever go to the Burns Road location again.

Your lab came highly recommended to me by the folks at Worldlink, but I have been very disappointed…read morewith your services so far. First, I attempted to integrate my Access account with Cerbo and did not hear back from anyone despite reaching out to the gentleman who was my account manager. I finally found out how to reach my new account manager (I was never made aware of a change) and was told the integration was denied due to low volume. As a new practice, of course my volume is low. It is also incredibly difficult to speak with anyone at your lab. Now, as a very busy provider with a new practice, I also have to manually enter lab results because my volume isn't high enough.  The first specimen I sent also turned out to be a disaster. The RBCs had expanded significantly, causing crazy results and I was never notified by the lab. The patient was very upset and decided to have the redraw done at Quest and I don't blame her at all.  Today, I received my first invoice and it was wrong. I was quoted lower prices through my Worldlink affiliation and those prices were not reflected on my invoice.  This has been a terrible first impression, to say the least. I am currently searching for other options for my practice.

Real customer service oriented. They took their time to explain to me all that I needed to do to…read moreget my Covid Test for travel. They are true professionals and they treated my wife and I like we were family.

Great doctor. Everyone in the office is wonderful. You cannot find a better podiatrist.read more

Doesn't take my Medicare but would not change my foot care to any other Dr, been going for years…read moreand the office is totally awesome with awesome employees thankyou Dr Fischman