I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

Friendly and caring personnel. The woman who did the mri was just so very nice. I did not have to…read morewait more than 5 minutes.

Over the top to accommodate me. Staff was knowledgeable and very friendly. My appointment was on…read moretime and it was easy to make an appointment.

They don't answer their phones, and use voice mail, difficult if not impossible to make…read moreappointments! Terrible customer service if any!!!!

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

I would give a zero but that's not an option. I don't know about the doctors there never got to see…read morethem. But let me start by saying when I got there which I was early because I knew I would have to fill out paperwork. Appointment at 1130 got there at 1110. I signed in ok fine. About 15 minutes I was asked for my license normally when asked for an id they give me paperwork to fill out nope another 15 minutes go by and finally the woman behind the desk gives me stuff to fill out. I fill it out and went to give it back and no one seems to be back there. Why you ask because they were in the back with a woman laughing and chatting up a storm. So I leave my stuff on the desk. I wait and wait my paper work is still in the same spot. Finally someone comes back and I let her know I finished she says thank you and walks away leaving the papers in the same spot. Every once in a while I check to see if it has moved nope still in the same spot but this time garbage was on top of it. Finally the lady that was chatting in the back with the staff has come out to check out and yet still chatting showing pictures on her phone. But yet my paper work hasn't moved. Lady leaves and my stepmom gets up and asks how long is this going to take mind you I've been there for over an hour. The lady behind the desk says it's going to be after the lady that's before me. Yet my paper work is still there not moved garbage still in it. I can go on and on but the staff here is ridiculous. Very unprofessional and rude

Called to ask about an X-ray said technician breaks for lunch at 12:30 and returns at 1. I ask them…read moreif I get there before 1 will I be waiting long. As I have 2 co workers that are not in today and I was pressed for time. I arrive to the facility and see 17 people in the waiting room. So I ask is everyone waiting for an X-ray. The woman at the front desk says you are the only one for an X-ray lo and behold 40 minutes later every person in the waiting room was taken in for their appointments. now I have to ask the question when do you think I will be taken in? Oh just a few more minutes. 7 more people who arrived after me are now taken in as well. totally clueless staff zero communication and not a care in the world. STAY away because upon return to my office I now heard the same story from 2 other people that I know. Awful facility very unprofessional. people Looking for good care in florida. Beware.

horrible customer service. waited to the same day to tell my my appointment was canceled due to…read morenot getting prior authorization. if i didn't call, i would of drove there to tell me it has been cancelled

I have been to RAYUS in Palm Beach Gardens several times for X-rays. The only problem was finding…read moretheir location. Everything else was great. I rate them highly.

I had to come here for an MRI, and I was terrified going in. After a really bad hospital…read moreexperience, my anxiety was definitely escalated. Had no idea I had a fear of closed spaces. Add that to the list! I spent days meditating and psyching myself up just to be able to get through this experience-- and honestly, it worked. I told the attendant about my previous experience and how scared I was, and she was genuinely shocked because of how well I handled it. I came fully prepared: bonnet, eye mask, deep breathing, the whole thing. They offered music during the MRI, which helped a lot, and between that and my meditation, I made it through . The wait beforehand was kind of long, and I did have to stay a bit after my MRI for an additional thing, which wasn't ideal. But overall, it was a decent experience, especially considering how anxious I was going in. If you're nervous about MRIs, try meditation -- the center was busy but my tech was patient and understanding.

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

Excellent physicians! I am a nurse and my husband is a…read morephysician and Dr Goodwin is the most brilliant radiologist we have even known Thank you Dr G!

I had to go there for a ct scan. I made an appointment by phone. They took all my info so I was…read morealready checked in. When I got there, the front desk handed me a paper and said go into the waiting room. I was there for a 5 minutes, when someone called me in for my ct scan. The two techs were very nice and made sure I was comfortable. The whole thing to about 10 minutes. I was in and out of there in 20 minutes. Then the next day I could read my results on the portal before I even heard from my dr. Very happy going there.

Billed an insurance company I had over ten years ago. Requested to speak to someone about billing…read moreand you get transferred to an overseas number.

my name is kathleen uzzo. i am a current pt. of this facility. i would very hight recommend this…read morefacility and the front desk personnel are the best!!!! they are all very well quailfied in their jobs and all of their professionalism is above and beyond the norman. this was my first time here and they were the best above and beyond what i had every accepted to find. especially in day n age were everything is push button, push the pt. off to other personal person, just ignore the, or tells them to sit and pretends to do doing their job. i can write this above a paragraph because i have personally have had to endure this and more.l the facility is bright n open, it offers coffee tea etc. for their patient(s). i truly was blown be all of the personally, kindness, professionl, and promptness in their jobs. in closiing this place 'the greatest'. thank you for allowing me the time to put my feelings and thoughts n ideas into words! kathleen (kathy) uzzo march 8th. 2019

I returned to this business for an MRI as a repeat customer. I had a 4:30 appointment I was asked…read moreto come in at 4:15 to fill out paperwork much of which I filled out the night before. At 4:45 I asked the pleasant young woman at the front desk how my appointment was coming along , she went in the back to check on the progress and came out to tell me it was going to be 45 minutes before they could see me . Really you want me to wait an hour and 15 minutes for an appointment to be fulfilled. She asked me if she could book me for another time, I asked she good book me at another establishment cuz that's where I was headed. BUYER BEWARE!

The care was great from start to finish. Everyone went out of their way to make sure I was okay…read more Ended up getting biopsy w them. Staff was excellent.

I want to start out by saying i have been going to Margaret Niedland for many, many years for my…read moreyearly mammogram and it has always been a good experience, and a very professional and well run facility and have recommended the facility numerous times. Today was an exception. Check in was fine, I arrived :30 early, staff was polite and caring and everything went smoothly until i was summoned by the technician who was doing my mammogram. She was obviously in a huge hurry. I had missed signing a form and she asked me to sign, but wouldn't even give me a chance to look over what i was signing, Then the exam began by her giving rushed commands of where i was to stand and turn this way and move both feet towards me, then became exasperated because i didn't understand which breast she was starting with. I had to stop her and ask and she raised her voice at me, asking why i was so upset. I stated "i am not upset, I am confused, I'm not even sure which breast you are starting with. Her response was "the right!" and "Ok, lets start all over". Then during the exam she cranked the machine so tight, even tightening it more after i said it was hurting. I am still hurting and feel bruised after arriving home. I am 67 years old, and have been getting mammograms yearly since i was 30. I know how they are normally done. I have never been treated so roughly or rushed through a mammogram like i was today. I wish i had gotten her name... as i would like to report it. I get that people are rushed or having a bad day, but don't take it out on the patients.

This location does a pretty good job handling it's clients. It's conveniently located, had a nice…read morewaiting area and the staff are friendly and helpful. BUT... The phone process of scheduling an appointment is the worst of any company I have ever experienced. The call center is hopelessly backed up with waits of greater than 10 minutes being the norm. The hold messages gives no indication of how long the wait is expected to be and for more than the past year has been playing a message that blames the delays on the transition to a new medical records system. Management should ALL be terminated for gross incompetence.

THE WORST! First, the good- the people who work there were actually lovely. They were helpful and…read moreon time. My test was labeled STAT by my doctor, so here is the bad. The test was completed at 8:40 AM. I was asked to wait in case radiology had questions. Well, no one was there, so they sent me home 40 min later. Did I mention this test was supposed to be rushed? It is now 2 pm the next day, and NO ONE has read the test. I have canceled 2 doctor's appointments, and I am hoping they will have it by the end of the day today. I spoke to someone who said they didn't have a radiologist to read it. WHAT? That is all they do. I am pretty sure it is remote at that. I will never return. What gross incompetence. The fact that the test was labeled STAT and no one has looked at it is beyond comprehension. Maybe they should listen to their own message (which I did for the better part of 30 minutes) about how they are on top of things and care ablout patients. Just horrible.