I had a very disappointing experience with Retha today. She was extremely rude and made my…read more10‑year‑old cry after he accidentally dropped a bottle at the register. When we politely asked if we could replace it, she raised her voice and said, "I didn't break it, you did, so if you want another one you will pay for it too." Mistakes happen, we were even helping clean it up, but the attitude was shocking. It was not that big of a deal and she made it known she was extremely inconvenienced. I hope management addresses this behavior, as no parent or child should be treated that way in a store setting.

Wow, continually bringing customer satisfaction to a new low. Incorrect pricing. Calling customers…read moreliars. Disinterested in helping. Beligerant & argumentative, defensive & blamed customers when problems are brought to their attention.

Spending a week at Fairfield Bay, this is your grocery choice unless you want to drive. But I…read moresuggest that you do drive. Don't waste time or money here. Staff is not pleasant at all. Prices borders gouging levels and food is not fresh. We bought a small loaf of bread and after one day use, the entire loaf was green with mold! It would be quicker to just throw your money down the garbage disposal .

Nice grocery store and employees are very friendly. Love this area for a get away…read more Has Dollar General next door.

Great food service fresh produce, home cut meats, Deli, restaurant style sandwiches and burgers and…read morePizzas! Friendly staff

The food was very good. The staff were all quite friendly. It is a grocery store and we ordered and…read morepicked up our food from the deli counter. There is limited seating but there weren't many people eating in so not a problem. It was worth the diversion off the main highway.

Amazing cute little market with something for everyone! They have old fashion candies, homemade…read morebread and jellies and such!

I ordered 2 bagels with cream cheese and cinnamon, and a coffee for a total $20.60…read more Since I was spending $8.50 for a plain bagel, I was expecting the bagels to at least be warm and toasted. Instead, bagels were served cold, straight out of the bag, and without cinnamon. Without taking a bite I returned order to Chef/Cook and told her she should be ashamed to serve this. Upon leaving I notified cashier of the inferior quality of our order. I then left message on Ozark Country Market website detailing this event. Neither Cook, Cashier or Owner responded to correct inferior food and service. I could have walked next door to Arrow Cafe and had 2 pecan waffles for $18. The only reason I am posting 1 star is due to yelp requirement. I won't return.

I'm writing this review for the deli. God bless the chicken man in the back and the glorious fried…read morechicken he produces. When in Heber, I go to Harps for breakfast and lunch regularly just for the fried chicken. The staff is very nice and patient with what can be large orders that I place from time to time as I usually have a crew at my house. It is just a cool old local grocery store otherwise. Don't expect a lot in that department. Visit the chicken man in the deli.

Most. Unprofessional. Deli. Workers. EVER…read more I went into the deli, because I have heard that they had the best and freshest meat available in Heber Springs. While this may be true, I will likely never have the chance to find out. The first time I went to the deli counter - the women at the counter turned their backs and pretended they did not see either me or my sister. They literally ignored us. Would not listen. Would not answer questions or even acknowledge our existence. Fine. Anybody can have a bad day. Perhaps they were upset because it was 9/11. I chalked it up to one-time bad day. So - I went back tonight (Monday) at 6:20 pm. This time, the women at the deli counter had said hello - but then seemed to be quite unaware that they work in a deli, and that their job is to slice meat for customers. When I asked them about their meat - they seemed quite exasperate, and proceeded to explain that the meat slicer was VERY hard to clean... and that it was TOO LATE TO BUY MEAT FROM THE DELI !?! I wish I were joking, but I am not. It wasn't ten minutes before closing time... it was 6:20 pm. Perhaps the deli closes at 7:00 pm, earlier than the rest of the grocery store... but 40 minutes is ample time to slice some meat, and clean the slicer. I tried to discern why they wouldn't serve me... and if the deli was closed. They suggested if I wanted sliced meat, there was plenty of Oscar Meyer. Completely unbelievable and truly offensive. I went to the counter and asked to speak to a manager. They manager was nice enough, though seemed to have absolutely no authority over the deli counter. Apparently, the deli counter is a different department and not under the jurisdiction of the grocery store manager. The poor woman seemed very uncomfortable that I wanted to discuss very poor customer service - but not so uncomfortable that she apologized for the horrendously bad experience. She had no answers, other than to let me know that the deli counter and the pharmacy were not her department. Apparently, whomever is in charge of the deli department isn't really interested in providing adequate customer service. The girls at the checkout counter were very apologetic, and sympathetic. The expressions on their faces seemed to say, "Yes.... the deli counter women are lazy slackers who do nothing but watch the clock and keep all the meat for themselves." Sadly, these very nice girls could do nothing to help me get my meat - but it was good to see that there were a few people at Harp's who seemed to care about their customers. As a person who is new to town, I had hoped to patronize a regional market, rather than Wal-Mart... but truthfully, if the women in charge of the deli counter are a common example of regional customer service; I have no interest in giving Harp's any of my money. Neither should you. I have not yet decided if I will reach out and speak to the store manager, the deli women left a horrible impression, and I don't know how I can go into the store again and not think of what a unbelievably sad excuse for customer service the women seem to think is acceptable on a consistent basis.

Better than the Kroger it replaced ever was! Harps has a decent selection of all your needs and at…read moreprices that compete with Sam Walton's Mega-Mart across the road. The cashiers and tickets are friendly and helpful and the store is well-lit and clean. This is a welcome replacement of the Kroger that once occupied the building- It's also nicer than the location it relocated from Downtown.

Has bird flying around in the store shitting on produce. They've refused to have it removed and…read morepeople don't complain cause food desert. I've reported it to the health department. Get rid of the bird or I'll get rid of your store

Shop at your own risk. Last night while using self check. Scanned 1st item put it in the bag,…read morescanner second item out it in the bag. Employee swooped in grabbed the item out of the bag demanding did you scan this? Seriously? The screen shows 2 items scanned and 2 items in the bag? (It was GV Poptarts less than $2) she looked and said ok...

This store loves to have employees that DON'T KNOW ANYTHING. You have a problem, they are unable…read moreto help. They are very slow to call for a supervisor that may or may not know anything. They have 2 full service check out registers and usually only 1 is in service. You go the the customer service desk and there are usually 2 or 3 employees, all taking car of the same customer and ignoring the ones standing in line. When you ask a question you get a blank stare showing a major lack of knowledge. When it is at all possible I shop for items at what little competition there still is in town. This Walmart has not earned my business.

Way better than the average small-town grocery store! From gas to produce, fishing tackle to…read moreautomotive parts, ice & cold drinks to guns & ammo; Harp's has everything we need! It is like an airconditioned flea-market, with food!! We love to shop here; I never know what we will find. We'll probably be back tomorrow, and a lot more days after that.

It's a well-stocked country store. You will find all of the basic common grocery items as well as…read moreprovisions for some of your adventures (like fishing and camping). It's the only grocery store in the county besides the dollar stores, so stock up!

The things in the weekly advertisement are often not available. No "rain check " can be issued when…read morethe item is a digital deal. Very disappointing.

Kroger's is amazing. Fresh fruit and vegetables daily. Great selection of all groceries. Helpful…read morestaff. A fun store to shop.