La recepcionista tiene problema de actitud. Uno llama pone en espera sin contetar. Pides para receta y en engliah comenta enojada grocerias... Debe pasar un cursito para trabajar con pacientes. Hialeah garden office. read more

This place keeps giving me false information. Not trustworthy. The office staff doesn't know what they're doing half the time and I always have to escalate to manager in office to get any type of correct info. My health is on the line and unfortunately this staff couldn't care less. read more

If I can give zero starts I would. I am dealing with a high fever for 2 days (clearly a throat infection) after going to the urgent care. I had tested negative for COVID, strep, flu, mono, etc. I am also vaccinated with two doses of Moderna. This office has declined to see me in person "because I have a fever" and set up a virtual visit. What good is a virtual visit when I need further tests done (blood work, swab culture, etc.). This is the most unprofessional doctor's office I have ever seen. How can doctors who have sworn to "do no harm" decline seeing a patient because they have a fever, although all tests came back negative? Never did I think that we would get to this point, but it clearly seems that all of these doctors here care about is making the easy money and seeing the easy patients for a wellness visit or the older folks to get their Medicare payments. Doctors are supposed to treat their patients, not kick them to the curb when they truly need their help. read more

Dr. Case my family has known you for 30+ years I've always looked up to you and admired you thus triggered my passion in the medical field... once graduated I went to your office and was hired my experience working for your practice was horrific! Your office manager at that time Clara constantly threatened my job like if I needed a $10 an hr job that bad lmao and then the way Dr. Case started treating his nurses like sales reps yes this doctor had us check all history files of every patient he had in that day to sell them paps or physical etc etc. That's when I started loosing respect for you personally as a physician. I finally had enough when I wasn't feeling well went to Case while working for him told him I felt like fainting and he just looked at me and said well go faint yeah my boss the doctor told his staff a nurse that and the next day I had a miscarriage that's when I got tired of the emotional and verbal abuse from this practice basically told Clara after her constant pointless threats that if I'm no longer welcomed at family medical centre well then family medical centre is no longer welcomed to me and I quit... Now 9 years later I go as a patient to get medical help from his office and let me tell ya his billing and administrative staff are beyond unethical and unprofessional.. so I find out that this old greedy Case decided to not accept my insurance anymore and never bothered to notify me and his staff just sat there lied so bad stating that my insurance dropped them lmfao not the case at all I find out that Dr. GREEDY didn't like not getting paid in full of what he is billing for and my insurance did pay what they find fair as all insurance companies do so his staff continued to lie and I find out that they never NEVER even filled the bill to my insurance company to get paid they just billed me assuming that they'll get more on no no no Dr. Wayne Case you and your staff just buried your practice. I've been on the phone with Florida medical licensing board and better business bureau not only that I filed a grievance with the state what this is called is FRAUD Dr. Case and thank Evette and Yamiling or whatever her weird ass name is in billing for that because they never filed with my insurance company knowing damn well they would pay what is fair but no your staff attacked your patients while you set back and get paid dirty thieving money... I asked billing why not bill or even call the insurance company and Yamilwhatever said she wouldn't call anyone for me so basically unethically and very unprofessionally telling me she isn't going to do her job you that thing you pay her to do... so yeahhhhhhh I'm not paying a dime on that bill Dr.Case especially when I was verbally told by Evette and Dr. Olga Perez that my visit is free because they messed up in not calling me to notify me that you decided to be greedy and accept Molina anymore... this practice is dirty the administration staff management staff and billing are beyond unethical and horrid yet the nurse are great I feel for those girls because once I was in their shoes.. avoid this practice at all cost unless you want to be lied to and taken advantage of... my lvl of disappointment and let down is eminence because I grew up with this doc i admired him and he could care less as long as his bank account is good. Very sad... read more

After being referred by a friend who gave nothing but good news I decided to make an appointment here. I called on May 2nd to schedule an appointment and was offered appointment times for the same week. This was definitely a pro for me as I have been a Miami resident for two years and have been told by several doctor's offices that I would have to be placed on a waiting list that could take months. I visited the practice in May 2017 and was seen by Dr. Paritzky. Dr. Case was away that week. I scheduled an appointment for a full women's wellness exam. While scheduling the appointment, I asked the receptionist questions as to what all would be including in the exam (since being here, Miami that is, I've learned that not all doctors include a Pap smear in their Women's Wellness), and if there would be a need for me to fast prior to the exam. The receptionist confirmed that the wellness included blood work, a pap, and more. I went for my appointment within a few days of scheduling the appointment. The office was decent and clean upon entry and the receptionist was kind. After checking in, I waited up front for nearly an hour before being called to the back. After being called to the back and having my blood pressure checked, I waited in the cold exam room for an hour for the doctor to come in. From there on everything started to go downhill. The doctor was rushing, did not review my file before coming in, did not properly attend to my needs and questions (inattentive), and forgot to do the Pap smear testing. When he asked me to put my clothes back on and meet him at the checkout counter I asked about the Pap smear and after stumbling on words was told "oh that is provided on your appointment when you come back for the results". I replied by letting the doctor and nurse assistant know that I have one completely covered wellness exam and wanted to have everything taken care of in one visit to avoid missing time from work again and paying unnecessary fees/co-pays. The doctor assured that I wouldn't be charged separately for it when I returned. I returned two weeks later to get my blood work results and was immediately asked for a co-pay. I advised the receptionist that I was not to make a co-pay according to Dr. Paritzky. She then asked if I could be seated while she spoke with the doctor, closed the glass, and followed up with the doctor. About 15 minutes later Dr. Paritzky called me back, asked me to stand at the counter with him while he rushed through my blood test results then said that I was free to go. I didn't even ask about the Pap smear because at this point I decided that I don't want people dealing with my body who has no care to do so. Fast forward... Last month, I received a letter in the mail from my insurance company showing I owe a co-pay from the second visit where I was told that I would not receive a co-pay. I am never going to Family Medical Centre again. The doctor's are inattentive, lack care for the patients, and are untruthful. read more

Horrible! Only giving a one star Dr. Case (Sr) is amazing I have seen him since I was a teen but his support staff, the receptionist and office staff is horrible. No bed side manner, no help, bad attitudes all around. Don't waste your time with this office, unless you have a lot of time on your hands and are willing to put up with bad attitudes to see Dr. Case Sr himself. It is so sad that it has gone down hill. read more

Doctors seem great but no follow up produces take place .They have long wait times and charge and late fees after 10 mins . If you need a medication or labs are positive no follow up occurs like other doctors and staff who are concerned about health. read more

Very rude and incompetent staff members who only help if they are in the mood to help. Lady answering calls was of no help and was very rude over the phone and in person as well. Spend your money elsewhere! read more

This office is so unorganized and the receptionists are rude and don't know how to do their jobs! Aileen is always in a bad mood and does not hear the patient. When you call the office the staff sound like they are in a bad mood all the time. Auturo Lopez and Dina are amazing physicians but I can not deal with the staff any longer! read more