Terrible doctor! Haughty and pompous. One star is far too much for this woman. She diagnosed and…read moremedicated me before she suddenly changed her mind and said it was all in my head. I ended up in the hospital. She promptly dropped me as a patient with no ceremony. I discourage anyone from seeing this incompetent "doctor".

She keeps changing her name on Yelp because she doesn't want anyone to leave a review about what a…read moregod-awful doctor she is. She tells patients not to go to ER or take pills when critical and many patients lives are ruined because of her. Please contact me for details around her if you are considering using her or are a patient of hers. Her name is Marne O'shae - putting it in the review so if she tries to alter the spelling of her name again, it shows up when you search for Marne O'shae or Marne Oshae.

I have been trying to resolve a billing concern with Guthrie for over a month, and the biggest…read morefrustration has been the lack of communication and accountability. Despite requesting to communicate in writing, I kept receiving generic responses directing me to call a phone number. The most surprising response came from Guthrie Support, which stated that they "do not have contact information for the Director of Orthopedics" Ben Robinson and instructed me to call the appointments line and request to be transferred to the Orthopedics Department. In 2026, when appointments, billing, test results, and patient communication are handled electronically, it is difficult to understand why there is no direct written email or contact and why patients are repeatedly told to call a general phone number instead. More than a month later, the only update we received was that the Coding Department had requested a corrected insurance claim. The issue was still not resolved, and we continued receiving generic responses directing us to call instead of providing a direct written communication channel. Below is there copied response : Thank you for your inquiry. We have reviewed your account. Unfortunately, we do not have contact information for the Director of Orthopedics. We recommend contacting your Orthopedics provider through MyChart, as they may be able to assist with obtaining the appropriate contact information. You may call for further assistance1866 4884743 and request to be transferred to Orthopedics.

The blood lab requires appointments although the website does not explicitly state that. I've been…read moreto over 20 other labs over the years and never encountered a lab that rejected walk ins. Was told there's only one tech on staff. Guthrie is undeserving the community to maximize profits

I was a patient at Ithaca Family Medicine for 15 Years. and they were great. Since they have…read moreswitched over the CMA -- ca. 2022 -- they are the most incompetent, unsympathetic, rude and even illiterate set of "medical" practitioners that I have ever encountered (I use scare quotes because I don't really know that what they do should qualify as medicine, so much as abuse). They are incapable of refilling medications on time, often schedule, cancel or change appointments without informing me, and my medical plan is occasionally changed -- seemingly on a whim -- by practitioners with whom I have never spoken., and who know nothing of my history or chart. The attitude towards health, in general, is putative: you are at fault for requiring a refill on time of a daily medication that they have prescribed (and they often even argue with you about the pharmacy where you wish to pick it up, suggesting less convenient alternatives), you are a nuisance if you require an appointment, and you will generally be "scolded"in a demeaning and dehumanizing way if you are not aware of policy changes of which they never informed you (or anyone else). Its really a shame, as the doctors were superb and erll-loved folks around town for years. But they have almost all retired or gone somewhere else. Now it is a travesty of ignorance mixed with anger and an utterly unfounded, unearned, and abused sense of authority. Horrible. I have never written a Yelp review before, but this place has been bad enough to warrant one.

I am 83 years old and I've been seeing a doctor there for almost 3 years. Finally dawned on me that…read morehe hadn't prescribed a physical exam and all of that time. In another instance I noticed A1C test that was outrageously high. Got no comment from the doctor and no follow up A1 C test. Their online patient portal can't be relied upon to transfer any of your messages to where they are needed. The whole Software effort is a joke, a sham so that they can say they have a patient portal, how miserable. From the reviews I've seen around for this company, it doesn't look like there's anybody minding the store. I guess that all of the doctors are operating independently and nobody is being careful that the organization has a good reputation. This one doesn't. I decided that if I have to tell my doctor what to do, I need another doctor. I did it.

Dr Robillard and her nurse Heather are excellent. They always listen to any concerns or questions I…read morehave. Dr Robillard explains everything simply and goes over her plan of action thoroughly.

The best, kindest family doctor we've ever had. Took superb care of my elderly mother for her last…read moredifficult years. Patient, thoughtful, intelligent, resourceful. Calls you up personally to deliver test results, advice, etc. Fantastic, caring staff. Practice is now closed, but we feel blessed to have her as our doctor.

0 star. taking advantage of people during covid…read more visits almost a year apart one Pre-covid once post covid. The staff was so nice last year. This was done for USCIS form completion. I had to advocate for myself- and fight with staff to get what I needed after being charged a lot of money. I was not unkind or rude- but was treated as if I had been. This was un- professional and unappreciated.

I have had a very sick son and Dr. Niziol and his staff went above and beyond to help my son. If I…read morecalled an appointment was available for him. Dr. Niziol took time for us talked with us and did everything he could do to help us. My other son goes there and he is always patient with him as he has SPD. I would recommend this office to any one who wants a honest great doctor who takes time with his patients and does all he can do to help you. Needless to say my son is a happy healthy 14 year old and is back to being himself again. All I have to say to them is thank you so much and keep up your great work.

Quality care, and professional people and atmosphere. My experience has been well. Would recommend…read morethis practice for other people.

My mother has severe dementia. I have had to manage her health care from 1000 miles away in…read moreFlorida. My mother has seen both Dr. Holmes and Dr. McCauley. They have both been terrific. I could not ask for better care. They have been great about coordinating with me and another family member in my mother's care which has made their job a little more difficult. I will always be thankful that she got such good care.

I've been a patient of Dr. Lori Anderson for years and followed her when she joined Tully Family…read morePracitice. My first contact with TFP was a scheduled yearly physical which changed, at my request, to an acute visit due to concerning symptoms. . I am very grateful to TFP for the willingness and speed that resulted in getting appointments quickly. I've experienced efficiency , competence, thorough and systematic evaluation of all testing and plans going forward, from the entire staff.... never felt discounted or dismissed by anyone there for my questions .... always felt/feel staff are competent, patient-centered, patient and excellent medical providers. .... very glad for following Dr. Anderson to TFP.

We have been bringing our two daughters to Dr. Shrivastiva for over a decade, and I cannot imagine…read morea better pediatrician. My girls absolutely love him and his wonderful staff. Dr. Shrivastiva is patient, kind, and extremely knowledgeable--he always takes the time to listen, explain, and make sure we feel comfortable with every step of care. The nurses and office staff are equally amazing: caring, professional, and so friendly that my kids actually look forward to their visits! Finding a pediatrician you can truly trust is rare, and we feel very lucky to have Dr. Shrivastiva guiding our children's health. I recommend this office wholeheartedly to any family looking for exceptional pediatric care.

Both of our kids (2 years old and 5 years old) have been seeing pediatricians from Buttermilk Falls…read morePediatrics since their births at Cayuga Medical Center. We see Dr. Srivastava and Dr. Lambert - we just stuck with the doctors who happened to check on them at the hospital after birth, since we had such pleasant experiences with them there. Both doctors and all of the other office staff are great with kids and very patient with our many questions. The office has a nice kid's play area with books and such; my 5-year-old is often so excited about the books and still so relaxed and positive after his appointments that he'll want to stay and read another book before we go home. The exam rooms are decorated with wall decals and there are big mirrors alongside the exam tables that offer babies a fun diversion. I appreciate that when the nurses do vaccinations that they're so gentle and incredibly quick; the stickers they offer help cheer our kiddos up if they're tearful afterward. I highly recommend this place.