West branch clinic has been seeing my yellow lab for years and I could not recommend them more…read more They are 30-60% cheaper than most vets in Iowa city, north liberty, etc. They have taken great care of my dog and went out of their way many times and instances for her.

Friendly doctors and techs. Front desk staff can be a little grumpy, but I'm no ray of sunshine…read morefirst thing in the morning either. I've been using this Vet for for my horses for quite a few years and for my dogs after moving to west branch. I've never had an issue with the care they provide, my animals are healthy and happy.

We would not take our Ruger anywhere else. Great; personable care. The staff here are phenomenal…read moreand they really go above and beyond. Located on the East side of Iowa City and they are simply #Pawsome!

Honestly- writing this review because it's been 2+ years since COVID & as a nurse that cares for…read moreCOVID patients, I find it completely ridiculous I **still** can't accompany my pet in for her yearly annual/vaccines. Not only is it traumatic for the animal, but I'm being asked to pay for services I have no idea if they're being done or not. Sitting in a parking lot while it's 90 degrees out yet there's only 2-3 other individuals in the entire building. Customers have no way to express concerns nor communicate with the veterinarian in practice here. There are so many ways this business could attempt to open to humans if they actually cared to and it definitely comes across as lazy. If I wasn't taking my pet here since her birth I would be making a change.

I have used the emergency services here several times for minor, after hours situations with my…read moredogs. I also took my sweet boy Rusty here for ICU care after my Cedar Rapids vet removed an 11 lb mass with his spleen! My vet's office felt he needed overnight monitoring for complications after surgery, so I transported him there for that. Although my boy did not survive, I was extremely happy with the care he received there. They were in constant contact with me, and answered all of my questions. Their ICU unit is set up very well, keeping staff literally in the room with the patient. I was called even in the middle of the night when complications arose, was made to feel very welcome about visiting, and when my Rusty passed away, their compassion was extremely helpful. They actually performed CPR until we could get there to let our boy go. They placed my husband and I in a private room with him, and spent as much time with us as we needed. We never felt rushed or bothered. They were kind enough let us talk and share stories about our Rusty with them, and that actually helped me more than I can say. Their prices I have found to be much more reasonable than another emergency after hours veterinary office I have gone to that is much closer to my home, but their quality of care and compassion are much greater. I highly recommend!!! 7/19/18...Somehow the above review never was completed to get posted. Well we are here again this evening with our 7 year old boxer Zella who has had bleeding from her mouth. The service here is outstanding, from the front desk staff, to the technicians, to the amazing veterinarians themselves...even in the midst of this pandemic. I am so very appreciative to their staff for finding safe ways to continue to take care of our beloved pets. As I said before...I highly recommend!!!

My cat was suffering through a heart attack so I called Bright Eyes and Bushy Tails to see if we…read morecould get our cat euthanized but the girl on the phone said they were to busy and full and there were no spots left. I begged her pleading to end the suffering to no avail. She told me we could go to Des Moines which is two hours away or Bettendorf which is an hour away. My cat ended suffering excruciating pain and we had to watch without helping him. It was the worst thing I've ever witnessed and hope it never happens again. I have been there before with previous cats and NEVER did this happen to them. I WILL NOT GO TO THIS PLACE AGAIN!!!!!

So to keep it simple...had a pet that was not well. The vet needed to tun "a few tests" and said…read morecost would be $150-200. I agreed to that and left my pet for a couple of hours. They called and went to get pet. Spoke with me vaguely about what was going on, gave me meds for pet, although they were not sure, they said it would be fine. The BILL WAS OVER $800! I gave them the $300 I had and said they would have to wait for the rest. $200 to $820?! Got home and went over the bill with my hubby. Next day went back to discuss some big ? on bill as it was like someone had just added extras in that did not pertain especially since I had turned down the really expensive test but was still billed for it?! When I got there they said it would be a minute so I sat down. A woman came in to get her pet who had just been given a rabies shot. They quoted her $85-95 and the bill was almost double that. She explained she did not have money to pay anymore than $100 that day. They would not let her leave with her pet. She was calling friends, family, etc who were working. They had no empathy whatsoever. I told her they did the same to me the day before and gave her the rest of the money so she could go home with her pet. She owed them less than I but was a POC. I then spoke with the office manager instead of the girl at the reception area. Turned out that they had given me a quote that included all options and not my bill. My bill was STILL DOUBLED but had already decided to go elsewhere as 2 strangers in office with doubled bill amounts?! So I paid off my bill and left. Had I not questioned my bill iI would have paid $400 extra for services NOT rendered. And now my pet LOATHES the vets office. It seems like he was traumatized somehow. Anyway, just be careful you are not overcharged, plan on paying double their quote, and stay with your pet. Think they know they are only vet in town so are bill bullys?! Do not recommend!

Very friendly staff doctor frank explained things so I could understand they really care about the…read moreanimals

I lost my GSD mix, Wrigley, December 6, 2019. They did everything in their power to save her, but…read moreit was just too late. Dr. Sullivan even called emergency vets to make sure they were updated by the time we got there to avoid wasting any of the precious time we had. She called me on the way to the emergency vet to make sure I was also updated and knew what was going on. After she found out Wrigley crossed the rainbow bridge she called me to talk through losing her. It helped so much to talk about everything that happened, and then a few days later we received a very heartfelt card from Dr. Sullivan and the two vet techs that were with Wrigley at her last appointment with them. We later took our other dog to the North Liberty location (because Eastside didn't have any openings and we needed to go ASAP) to get her Lepto vaccine because we suspected lepto was what took Wrigley. The NL location is just as accommodating, and just as amazing. I would HIGHLY recommend either location!

By this summer we had been taking our pets to Eastside Pet Clinic for over 13 years. Like most…read morecats, ours hates to be in a carrier and to leave the house. She's terrified of the carrier, so we spend a couple weeks before a vet appointment putting treats in it so we don't have to force her in when the time comes. She was due for her shots, but had also been having vomiting issues, as well as what seemed to be other digestive issues. We showed up on time with the stool sample they had requested. Our usual vet was on vacation, so one of the owners was our vet that day. From the start she was short, disinterested in our questions, and seemed to want to rush through the visit. And that's exactly what happened. She wouldn't take the stool sample (which, as stated had been requested), she was dismissive of our questions, and never even looked our cat's backside, or checked into anything related to our primary reasons for being there. She administered the usual shots, and sent us on our way with nothing more than the usual recommendations for the sensitive stomach prescription cat food they sell at the store, even after we had reminded them had not worked. When our usual vet returned from vacation we called and asked her email so that we could explain our disappointments regarding the previous visit. We sent off an email, and two weeks later, had not heard back. I called to make sure the email had come through, and the assistant answering the phone confirmed that it had, but that our vet was particularly bad about answering emails. She said she'd try to get her to respond. This was the beginning of what turned out to be a bizarre and wholly unprofessional cycle of labored communication. We sent another email, called again and were told the same- "she's bad with email, but we'll try to get her to respond." Over the course of 4 months, between many calls and email check ins, we received no phone calls, got two emails, the first with a one sentence apology for the disappointing service but no explanation, followed by a long list of info and questions. The second (after weeks of waiting and check ins) just another list of questions, which we responded to again, but then never heard back. To this day...two months later. No resolution, no final suggestions or plan, just a totally botched visit, two lists of questions and a pile of unanswered emails and calls. In the end one of the employees apologized, volunteering that the whole thing was bizarre and unprofessional, and vowing to get the acting head of the franchise to email or call us. But that too never happened. We called one last time to make sure that this administrator had gotten our correct info, and this time the same employee told us that if it were her, she'd just go to a different clinic. So...after 13 years we're looking for a new vet, and felt obligated to let any pet owners know before hauling your little one into East Side Pet Clinic that you may want to adjust your expectations.

Welcoming. Friendly and caring. They were very knowledgeable about a condition my dog suffers from…read morethat other area vets seemed to not have any idea about. Good prices and willing to help.

Really bad service. Do not recommend. No availability for appointments for sick animals, do not…read morereturn phone calls. Really bad.

I can't write in words the care, attention, and excellent medical care Dr. Sabourin and the team at…read moreTender Care Animal Hospital gave my super senior dachshunds. We were in town just a year and we received the best possible care at reasonable prices from Dr. S and crew. The customer service, compassion, affordability, friendliness, care, medical expertise, and authenticity made this the best veterinarian clinic I've experienced. I can't thank them enough.

Very caring and know what they are doing. Quickly diagnosed that my cat wasn't eating due to…read moreabscesses teeth. Taken care of and she is eating and happy.

I am amazed at how easily and quickly Christine held my old cat and clipped his nails-- this was…read morehis first time!! Now our relationship is better-- he gets to stretch out and act more natural without snagging on everything and I don't have to dodge his nails

Christine is so kind, professional, and quick! I have taken my cat Bennie to be groomed by her…read moremultiple times and I am always highly satisfied :) Bennie develops matting underneath his arms and legs, and litter stuck in his long hair. By having him groomed he stays so much cleaner and he is happier! Christine always handles my cat with care and is patient! I recommend Suds N Hugs for cat grooming

Very affordable prices for the same luxurious service you'd get at a spa in Iowa City for your pet…read more Worth the drive - sit and wait next-door and eat some delicious herb and Lou's pizza.

I don't generally like to leave bad reviews and go down that road. I just move on, but was so…read moredisappointed and disheartened at my dog's first grooming after moving back to Iowa from The Groom Station in West Branch, Iowa and not hearing back from the owner in response to my disappointment, that I feel the need to do so, for whatever it is worth. Not with $20 let alone $126. Here are pics of her recent groom job yesterday. I asked that they keep her long and that didn't happen and instead even shaved her bald in sections and very uneven everywhere. She didn't even have any mats yet, but that was her excuse. The pics don't even do it justice. Update: The owner did reach out and refunded the visit. She did want me to bring my dog back in for her to see (which I initially took offense to as if she didn't believe the obvious pictures but that is not why according to her).By then it would not look exactly the same since I had to do something to try to even things out while it grew out and I didn't want to cause my dog undue stress since I was not going to have anyone else mess with her at this time.. Luckily, it will grow back and eventually be back to normal but would be hard for me to be okay with same shop even with different groomer at this point.

I had a 5-star review, and I've used this clinic since Dr. Davis was on the other side of town…read more Recently I went in bc my dog had a swollen gland that isn't painful and doesn't affect her in any way. They recommended I go to BluePearl for emergency surgery. After getting an estimate of $5-6k, I looked into the condition myself. I have other, much cheaper, options that Dr. Bies never mentioned. I emailed the clinic asking if they could recommend a more reasonable vet who could do the surgery and they didn't even bother to reply. This clinic used to care. Today, they're just gonna take your money.

Had a great experience. Everyone is very friendly and nice facility. Happy to have great service…read morein the area. Knowledgable and caring staff made me feel very comfortable. Even better my pup was comfortable! Nice to be able to know that we are in good hands.