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Family Security Credit Union

1.0 (2 reviews)

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Personal banking

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4 years ago

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Regions Bank

Regions Bank

(3 reviews)

Went in to cash a check issued presented to me by one of their customers. Waited over 35 mins in…read moreline since their were only two tellers working their combined butts off. Three managers in their respective little cubes chit chatting with people and the line continued to grow... Who in their right mind lets staff go to lunch during the peak hours? Seems to me that a decent/competent manager would send people to lunch one hour before and one hour after the banks peak hours. I guess that makes to much sense. Then to add insult to injury the charged me $5.00 to cash their check because I was not an account holder. After waiting for so long I paid the 'extortion.' That's a chicken poop business action. The teller Ms. Alyssa Manning was very professional, responsive and apologetic. I will NEVER set foot in one of their banks again, even if the give me a green bicycle! ----- Fui a cobrar un cheque que me entregó uno de sus clientes. Esperé más de 35 minutos en la fila porque solo había dos cajeros trabajando sin parar. Tres gerentes en sus respectivos cubículos charlaban con la gente y la fila seguía creciendo... ¿Quién en su sano juicio deja que el personal se vaya a almorzar durante las horas pico? Me parece que un gerente decente y competente mandaría a la gente a almorzar una hora antes y una hora después de las horas pico del banco. Supongo que eso tiene demasiado sentido. Para colmo, me cobraron $5.00 por cobrar su cheque porque no era cliente. Después de esperar tanto tiempo, pagué la "extorsión". ¡Qué jugada tan ruin! La cajera, la Sra. Alyssa Manning, fue muy profesional, atenta y se disculpó. ¡Jamás volveré a pisar uno de sus bancos, ni aunque me regalen una bicicleta verde!

We've always had great service at this branch both at the drive through, the ATM (really not much…read morecustomer service there), and in person. Today Miss Beth helped me pay off my mortgage and she couldn't have been more helpful! Through all the crazy caveats they are forced to read aloud to you about how people scam people with wire transfers, to experiencing glitches in her Internet that kept going up and down she was very patient and thorough. We have used their notary service also, which I don't recall what for but they were helpful and professional at that visit also. I was especially happy Miss Beth did not try to sell me on a money market product or discuss various options for our bank account. I'm happy this Regions is just around the corner and can help us with so many things and accomplish it professionally and quickly! Thanks Regions!

Family Security Credit Union - banks - Updated July 2026

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