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    Famous Footwear

    4.7 (3 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

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    Rocky Mountain Handbag Company

    Rocky Mountain Handbag Company

    1.0
    (1 review)
    0.7 mi
    $$

    My friend went in to return a bag that she had bought on July 14 on her birthday. She only had the…read morebag for 2 months before the actual bag ripped apart from the strap. We went in to exchange the purse. We talked to the owner and she was beyond rude to her. She keep saying well you put too much in your bag. My friend kept saying well I really only carry a few thing in it because I don't like carrying all that around. She also mentioned that it had been 2 and half months over and over. She went as far as lifting my friends new bag telling her see your bag is heavy. She only had her wallet and cell phone in it! She then said she could just glue it and sew it herself. After 10 minutes of this craziness and the owner was getting ruder by the minute. Talking about how much supposed weight that was in the bag. My friend said well really it has only been 2 months and it ripped apart. (Mind you this was a 50.00 bag) the owner then said very short with her AND A HALF. I then said "If your bags have a weight limit you should put a sign up so people can know." The owner went crazy on me. Yelling and told me to get out of her store! I did not say anything back to her and just left. Clearly this women has no clue on how to treat people let alone customers. So bag qualities are bad and the store will not back them up. Don't dare work with the owner because she will freak out at you like a 14 year old girl not getting her way.

    From the owner: The Rocky Mountain Handbag Company carries a variety handbags, wallets and accessories for every…read moreday women

    JC Hats & Belts

    JC Hats & Belts

    3.0
    (2 reviews)
    0.7 mi

    Visited the Park City Location at the Outlets. Erica was so sweet and so helpful! Great selection…read morewith affordable options! Store was well curated!

    Lack of Business accountability, and exhausting customer service…read moreI am deeply disappointed with both the quality of the items I purchased here and the unacceptable way I was treated by management. I purchased two rhinestone cowgirl belts (nearly $70 each) that I was genuinely excited about. However, after wearing one of them just ONE time for less than two hours to an outdoor evening movie--normal wear, worn as intended--the rhinestone diamond glue strip completely separated from the band. Since both belts were the exact same style, I brought them back to address the defect. Instead of basic customer service, I was met with complete deflection. The employee claimed it was my fault, insisting I must have "left it in the heat" or done something wrong. When I spoke with the store manager over FaceTime, she took the same defensive stance, claiming that because she had never seen that issue before, I must have caused the damage. Mass-produced factory belts like these are known to have adhesive issues, yet management completely refused to acknowledge a clear manufacturing defect. When I calmly tried to explain my situation, the manager became extremely argumentative, talked over me continuously, and was thoroughly unprofessional. After a long, exhausting argument back and forth, she finally agreed to issue a refund for the single damaged belt. However, for the second identical belt, she flatly refused a refund and would only offer store credit. Unwilling to completely lose my money, I was forced to use the credit on something else I didn't originally want. To top it off, she ended the call with a condescending goodbye. If you ever need to return or resolve an issue at this store, be prepared for extreme difficulty, hostility, and a complete lack of basic courtesy. Save your time and shop somewhere that stands behind what they sell and treats customers with respect.

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    Famous Footwear - shoes - Updated August 2026

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