Pretty good Famous Footwear location. Not the largest, but has a great shoe selection and great prices. The staff aren't great, but they are knowledgable about shoes (just wish they'd be more friendly). This location wasn't too busy when I stopped in yesterday, and was very organized. I didn't have any issues finding sizes or getting help what so ever, so it wasn't a problematic trip to Famous Footwear. Also, this location has a great clearance section, just wish the prices were less (don't we all?). Located in the Shoppes @ Blackstone Valley in Millbury, right off Route 146, exit 9. Located on the left hand side (as you enter the complex), with other retailers such as Barnes & Noble, Old Navy, Paper Store and others in the immediate. Make a day out of shopping here, it's SUCH a great place to go. read more

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My first thought as I was walking up to the store this past weekend is that I must be nuts walking in here with the masses two weeks before the start of school. In actuality it wasn't that bad. Though there were many people inside, the store was in reasonable shape and there was plenty of selection. For a change there was plenty of help, unfortunately the three of them were hanging around the middle of the store hanging around having a good time instead of paying attention to the customers. read more

Went to this store looking for snow boots for my young son and daughter, who where in a stroller to keep them from running all over. The person, who I can only assume is the manager, refused to let us in because she "doesn't allow strollers in the store so people don't get hurt". I can promise I won't be returning here again. read more

I just had a really bad experience at this store, Today at approx. 4:30pm the Assistant mgr, Marianne, was exceptionally out-of-line, rude and very insensitive. My 2 yr old had to go to the restroom and we had knocked on the "employee only" door earlier because she needed to go pee, (we are in training) I looked quickly around the back near the door for an employee but didn't see anyone, I knocked on the door, opened it called for someone at the same time I saw the women's restroom door less than 1 foot away, went in and came back out. About 20 mins later my daughter says she has to go poop, and had begun in her undies, we ran to the same door and went in. A few mins later the Assistant Mgr, Marianne opened the bathroom door and told us no one should be back here, I was in the midst of cleaning her up in the rear, she said it says "employees only" I explained to her I had looked for someone and had knocked and called for someone to ask, but no one answered, considering this was an "emergency" I came in once again, She propped the bathroom door open while I cleaned the poop off my daughter's bum, she stood outside, I asked her for some privacy please, and she insisted that I shouldn't be back here, I got upset and took the prop out and shut the door. When we were done, I came out and ask her for her full name and she said I wouldn't need it that she's the only Marianne there. I commented to her how this is a "family" store and she was providing me bad customer service. I reminded her it was an emergency. How rude of her to not even knock, prop the door open, and be somewhat not helpful (not that I would've needed it from her, unless she could go out and by new underwear for my 2 yr old, that I had to toss out). I can not believe her lack of appropriate customer service. I am appalled that a store where children's shoes are sold has an employee that is insensitive to the needs of a mother and the children it sells shoes to. She not once apologized to us and was very cocky when we were leaving the store with her comments made after I again expressed my disappointment in her bad customer service. read more

I came in last week after a long day of work and standing on my feet all day. My shoes were killing me and I absolutely needed a new pair of the comfiest shoes available. I've always struggled with finding the right pair of shoes; my feet are slightly wide and I have no arch, which equals a person's worst nightmare. As soon as I walked in, I was greeted by Kristen. She asked me what I was in for and if she could help me out with anything. I told her that I was in for comfortable, office appropriate shoes and that I was just browsing. I'm the type of shopper that likes to take their time to try things out and see as much as I can before making a decision. She guided me to an area of the store that housed shoes designed for business-casual attire and told me that she'd come back to check on me. After looking around, I settled on a pretty comfortable pair of shoes that I was happy with. Just as I was getting ready to put the shoes that I came with back on and head to the cash register to pay for the pair I found, Kristin returned to ask me again how my feet felt in the shoes I had selected. I told her that they were much better than the ones I currently had so I was happy. She told me that she wanted to show me one more pair of shoes before I made my final selection. So, I put the shoes that she gave me on... and they were literally the most comfortable shoes I had ever put on my feet. The shoes targeted my problem area (which is my heel) and I felt like my feet went to heaven, haha. I couldn't bear the thought of putting my old shoes back on after that experience and walked out with my new shoes on my feet. THANK YOU SOOOO MUCH, KRISTEN! You've made my days at work infinitely better. Kristen's customer service was unparalleled and I appreciate how many times she checked up on me and genuinely cared. Everyone in the area looking for new shoes has to stop by this location and pay Kristen a visit! She's sooo worth the extra drive. read more

The store is okay as far as this kind of store goes, but the sales clerk (manager?) named Sandy has a lot to learn about customer relations. When I first encountered her my first impression was very favorable. It went downhill very fast. 1st she didn't ring up both pairs of shoes properly. Then there was a problem with one pair ringing up too much. Becoming concerned about charges, refunds, and feeling I wasn't getting BO/get on half off, I left with one pair. I was concerned about the actions on my credit card and confused about not getting the 1/2 off. I telephoned the store and felt lucky because I connected with Sandy again. But, again, things went downhill fast. I told her I felt confused when I left the store and her snippy response was that she explained things to me at the store and she was busy. I hung up, but I was mad. If things had been explained, I wouldn't have left concerned and confused. But Sandy I guess doesn't understand that concept, or how to talk with customers. I'll shop Famous Footwear again, but not there if she's there. read more