I NEVER take the time to write reviews, but the crew at Sneakerama is well worth the effort! I left absolutely blown away with the exceptional customer service I received - something that has become a true rarity in 2026! Two years ago, I was diagnosed with a debilitating nervous system condition that has completely changed how I engage in fitness. But being the stubborn "gym rat" that I am, I have refused to give up lifting and sprinting. My condition has caused major changes in my gait, proprioception, and running mechanics, which have been causing me a lot of silly injuries. A close friend recommended Sneakerama, theorizing that maybe "the right" shoes could help. I was skeptical, but decided to pop in to see what all of the hype among my avid runner friends was all about! When I walked in, I was welcomed with a friendly greeting and immediately jumped into a conversation about what my goals were. When I explained my wild healthy history, Alex listened empathetically and almost immediately knew what I needed - a minimalist shoe with a wide toe box to help correct my over-pronation and balance issues. He came back with four different styles, each with unique features which he explained thoroughly and allowed me to take for a "test stroll"! I ended up choosing a very cool pair of Altras - a brand I had never even heard of before! The next morning, I tried out my new shoes at the gym and I was THRILLED! I felt much more stable and was able to better engage targeted muscles while lifting. These Altras are a GAME CHANGER! Not only do they have me feeling better supported, they've also given me my confidence back! :) Sneakerama is a hidden gem! I grew up in Worcester and had never. been inside... I wish I had discovered this place earlier! They are so much more than an athletic shoe retailer - as a family-owned business, they take pride in what they do and foster a special sense of community to all of their customers! read more

I absolutely should have come here sooner in life. I came here to retire a pair of New Balance so old they could be consider OG, and walked out with a brand new pair of Hoka. I would not have found these without a staff recommendation, and I am still amazed. I got the right shoe at a decent price. I also wanted to support a small local business who is involved with the local running scene. I would be surprised if I buy running shoes from anywhere else after this experience. read more

This is the place to go to get fitted for the right pair of sneakers. Steve and his staff are highly trained, knowledgeable and friendly. Their customer service is top notch! Stop in today, your feet will thank you! read more

I have been coming to Sneakerama for years! Having had multiple surgeries I am very picky about my footwear. The staff at Sneakerama are knowledgeable and provide the best customer experience! It's hard to find that in any business now. So thankful that this company is consistently there to help the customer! read more

Brovo! Brovo! We dove 45 minutes to get to Sneakerama in Shrewsbury Massachusetts.This place was highly recommended from my wife's foot doctor.At Sneakerama they will size your feet and see how you walk without shoes on and then recommend the proper shoes for your needs.They sell nothing but high quality shoes here that are a little pricey, but always remember this you get what you pay for. If you want cheap shoes that will destroy your feet go to Walmart. If you desire quality shoes that will save your feet, knees and ankles come to Sneakerama. They are the proven experts in the shoe department. Take a step in the right direction choose Sneakerama and move forward in comfort. God Bless my fellow Yelpers always. read more

Sneakerama - A step in the right direction - Shoe Stores Near Me - Worcester, Massachusetts

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This actually has nothing to do with Sneakerama's shoes but the owner & his wife are lovely people who actually let us borrow their Tiffany Blue 1955 Chevy to transport us to our wedding reception and it was so epic, everyone loved the truck and Steve was so flexible and easy going about the whole thing. If we went through a company we know it would have been a lot harder and more rules and we probably wouldn't have been able to drive it ourselves. It was the perfect addition to our wedding day! read more

Sneakerama - Thanks Steve! - Shoe Stores Near Me - Worcester, Massachusetts

Very helpful staff and they know what they're talking about. Had a wonderful experience buying my first pair of Hoka's.

Steve is one of the best guys around he was willing to work with my high school track program and basically put every kid in shoes! Do business with Steve from Sneakerama I cannot endorse his business and him enough. read more

I am not one to complain about customer service, more often seeking to promote businesses and staff that provide great service and value. Notwithstanding, I felt compelled to share a recent experience at Sneakerama in Worcester. My wife and I have been repeat customers for running shoes and have always had positive experiences. We visited the store in mid-September as we both needed new running gear. Our experience started off great with prompt service for both of us. We both landed on pairs of Hokas. When we were checking out, we noticed that one of the Hokas had a small, but noticeable cosmetic defect. The manager was kind enough to offer a $15 discount but at a $165 price tag, we thought it best to get another pair. There was only one in the store in the correct size so we asked if another pair could be ordered. The staff was able to accommodate the request by placing an order for us. We paid for both pairs of shoes and left fully satisfied. The store called to let us know the ordered pair had arrived so this afternoon we went to pick them up. After exiting the store, we opened them up only to find that one of the Hokas also had a small, but noticeable cosmetic defect. We went back in the store as we believed that the first pair had an issue with the right shoe and this pair had an issue with the left. We figured that maybe an easy solution would be to switch out the two as they were the exact same size, model, color etc. Unfortunately, our suggestion to address the concern was met with some defensive resistance with the only reason provided being that they had previously offered a $15 discount and had special ordered the new pair. With no other option provided to us, we left the store with the pair of shoes feeling somewhat shocked and disappointed. After letting the overall scenario sink in, we really started to feel that the store was more concerned about the sale than they were about our satisfaction with the product. After thinking about the issue further, we decided to return both pairs of shoes for a refund and will try again with a different retailer. Our suggested remedy was an easy fix and would have allowed us to be fully satisfied and them to focus their attention on what seems to be a larger problem with Hoka and their quality control issues. read more

Just wanted to shout out the staff at Sneakerama! I was in last Friday to get a new pair of cross trainers. It was a very busy afternoon and the staff was hustling. Despite being very busy, the young sales associate did not rush me and had me try on 5 different pairs of sneaks to make sure I was choosing the best one for me. They were very knowledgeable about what shoe to suggest based on my needs. There were a couple of more mature customers with arthritic needs and they were very patient with them, so great to see. So thank you Sneakerama staff for such a positive experience! New customer for life! read more

We had a great experience with Amy in Sneakarama in late May. She provided excellent and informed service helping my wife select sneakers to help with her back issues and providing me with inserts to help the alignment of my feet in the shoes. She was with us for well over an hour (at lunch hour) and never lost patience or her great attitude. I would definitely ask for her again at the store. David M. Sturbridge MA read more

Grateful for the expert, thoughtful help at Sneakerama!! My daughter needed supportive sneakers for pronating ankles and knee pain, and Mike and the owner worked hard to get just the right pair of sneakers, as well as custom fit a pair of insoles. Thank you! read more

I was in need of a new pair of sneakers, and I'm like Cinderella finding the glass slipper! Trevor spent 1.5 hours with me until I found the right pair with an insert. He just kept trying and trying, was very patient, kind, professional, not to mention multitasking to help 2 other people at the same time. These people know their stuff. I highly recommend them! read more

Went into Sneakerama with my mom and we were both looking for two different types of sneakers. Immediately we each had wonderful sales associates who helped us get fitted and gave us recommendations (only reason why this is even getting two stars). The poor experience really started when I saw an authority figure (guessing it was the owner) begin to treat his employees poorly right in front of the customer (me). When my mom didn't like a specific type of shoe because of its level of cushion, the owner immediately quizzed the employee asking them which other shoe they would recommend. After continuing to tell the employee to "think, think, think", the employee was visibly uncomfortable and felt as if they were under pressure. When my mom and I were on the fence about buying our shoes, the owner emphasized how their prices are the best in "all of Massachusetts" but when I informed him that I found the same pair for the same price on Amazon, he started to become more defensive stating that the company does more philanthropic work for the community (he even asked if I cared about my community). I think community service is great and it's awesome that the company gets involved with it but I didn't like (and made me uncomfortable) how this was a business tactic used to try and persuade me (or even guilt trip me) into buying the shoes. The combination of these two scenarios doesn't even include everything that happened but thought they were the most important to highlight. Used to come here for my sneakers, never will come back again. UPDATE: in response to the owner's reply, I would like to clarify and say that the owner originally discounted ONE pair of sneakers for $20 and later said we had to buy TWO pairs of sneakers to receive a $15 discount which is why we were upset. Because of the original offer, we asked for $30 off (not $50) for both pairs of sneakers. I won't go into other aspects of his reply but I would appreciate complete honestly and transparency for the sake of future potential customers. read more

Wow. Some interesting reviews on here. What I can tell you is I went because I found myself unable to jog without pain in my feet and shins. Young man with glasses (wish I got his name), checked my gait and suggested 3 different options. While I didn't particularly like the color of the shoes (only color available in my size), I went with a pair of Hokas. Well, first time out I was able to jog pain free and while I am no "runner" yet, I shaved 10 minutes off my standard 3 mile time. I was pleased with the price of the shoes, it was as expected based on prior online search (FYI, looking up prices on-line while IN an establishment is RUDE to say the least) I am grateful for what I found to be excellent customer service. While I agree with the owner in prior comments "you can't please everybody", you certainly pleased me. Very grateful. Highly recommend. read more

our sales person, a young man, was actually quite rude to us, I dont like to write negative reviews and this is my first time writing with a complaint. .. but truly this young man was repeatedly rude to us. (I myself have many years experience in retail and several years selling shoes so I do have sensitivity to this type of service). I was there with my daughter (college student) and we arrived at 5:15 because of traffic (we aimed for 5) and the store closes at 6 so we werent being unkind with our timing. (and we were out of there by 5:50). the products are quite expensive and not something i would buy without making sure we got what we really wanted. this sales person treated us as if we were in the way and then when they didnt have any of the colors in the styles and sizes that were our first choice he was rude and interfering with my discussions with my daughter as if we needed him to intercede and he was quite rude to me. we ended up with the style we wanted but a color that was not our first choice and he kept insisting that my daughter really wanted the color he had in stock... I felt it important to make sure my daughter really was ok with that because we Could order ourselves online if it wasnt ... he was very condescending to me and i know my daughter a whole lot better than him And I was paying the $145 for them! really I am a thoughtful parent and do not need his type of negativity so the experience was not great .... but we got good quality sneakers .... read more

My first visit to Sneakerama won't be my last. For years I've been buying my athletic shoes at discount stores with mixed results. Here, The customer services to find the best shoe for me was outstanding. The store was very busy when I entered but I was greeted and helped right away. The sales person I started with was waiting on 3 customers but I didn't feel ignored or rushed! Yes, I paid more than I've paid in the past but I believe it was worth it. read more

Highly recommended. This was the best sneaker buying experience ever! From the time I walked in til the time I walked out (wearing my new ON sneakers) I was impressed by the friendliness and knowledge of the staff. I'm in my 80's and was told that I particularly need supportive sneakers to help prevent ankle twists and possibly slip/falls. Very thankful that the staff knew exactly what I needed. I have found a great new place to buy sneakers. read more

I needed to get new running shoes and had some specific wants/needs in mind. I usually just buy from Amazon or Zappos, but a bunch of people kept telling me I should go to Sneakerama if I really wanted to get the right shoe for me. I went down this past Saturday and had a fantastic experience. Erica helped me- she listened to what I was looking for, then went and grabbed 4 different options. I left the store a little bit later with a great new pair of running shoes. Excellent service all around. Here's the icing on the cake: Not only did I get great and personalized service, but when I got home I checked and was shocked to see Sneakerama's price was $10 less than on both Amazon and Zappos! This is where I go for my running shoes from now on. A great, local store that deserves your support. read more

I was in town visiting my family & I wanted to take advantage of Massachusetts tax (or lack of -- I live in LA & they tax the crap out of clothes/shoes/kittens/air/atmosphere/etc). I needed a pair of shoes that would match my choice in women; sexy & low-maintenance (emotionally & physically -- but that's a whole other story). So I busted through that door like Kanye would if Taylor Swift was on stage & was immediately serviced by a young lady. She asked what I liked. I said "Nikes" cause that's the cool kids rock. Unlike my first girlfriend, she was honest. She stated her reasons for not choosing Nikes (for running at least): price, value, durability and none of the shoes had the support for my style of walking/running (She had me strut around like Kate Moss on the runway). She presented me with 3x pairs of shoes that fit my style and let me make the decision. I opted for Brooks because it felt the best. I told her I didn't like the look of it so she presented a magazine with colors in the same style & even offered to ship it to my house (which I'll see if I can take advantage of it being in CA, hehe). At the end of the transaction, she linked me up with a pair of running socks & a sticker. As easy as pie with no sales tax. Thanks Sneakerama, my feet thank you. read more

Amazing service, so patient! I was recommended to Sneakerama in Worcester, Ma by my trainer and walked in with a prescription for what would fit me well. They immediately grabbed about 1/2 dozen pairs and patiently helped me narrow down the best fitting pair for me: Asic Cumulus12. I will gladly go back and highly recommend them to everyone! read more

I wish I could remember who helped me here but my doctor sent me here a few weeks ago and himself these shoes have made a huge difference In My quality of life. read more

Friendly, helpful, knowledgeable staff. Great selection. Extremely strong community spirit and involvement. We need more family run, caring establishments, not more huge corporate impersonal stores with poorly trained, dispassionate staff. They have the knowledge to fit you with a pair of shoes that meets your specific needs and allows you to enjoy the sport with less chance of injury and pain. I have not joined a Thursday night fun run yet but look forward to it. read more

Very, very cool sneaker store. Old school family run business where they go out of their way to help you in any which way they can. Special order? they got it. Want different color laces? no problem. Want certain colors to match your uniform? They'll get it for you. Their sneaker selection is handpicked and some what limited but the customization and personal touch is unmatched by any huge chain store you could go to. Put it this way ... I used to play sports in High School and college and would always go there and tell them I wanted to get a "team discount" for new sneaks to go with my uniform. Probably I was the one of a handful of guys to buy their sneakers there. But that didn't matter to them ... threw in a good % off discount for me to support me anyway. You gotta love that! read more

My boss and Sneakerama have had a very close relationship for years due to his son being a track star and also he's an avid runner. I myself usually go for the cheaper sneaker as #1 I'm not a runner nor will I ever be and #2 I change sneakers like I change my pocket book. So getting expensive high quality sneakers was never something high on my priority list. Until my mom needed sneakers... It's the only place she'll go to for sneakers because they fit her for her needs. I took her down and she pretty much acted like she was the Queen of the store. She sat down and they brought the sneakers to her! I never thought you could get this kind of service any longer!! They took off her old one, put the new one on and actually tied them...huh?? Is this something foreign?? I was speechless and that's very hard to do with me! She walked around in them and announced that these were perfect and she will wear them out of the store. Because I worked for a long time customer (boss, remember?) they gave me a percentage off...again huh??? you don't get this at a chain store. I again, hard as it may seem...was speechless. The store is bright and attractive. On one side is men's sneakers with different casual shoes and sandals for variety. On the other is women's sneakers along with the casual shoes. The owners and staff are very attentive and pay attention to detail about each customer. Very rare in this day and age. They sooo know their sneakers! read more

I am pretty picky when it comes to comfortable shoes. The staff at Sneakerama is fantastic. The person that helped me took time to measure my feet, standard right? Except he also analyzed my arches, looked at the way I walked, noticed the roll of my feet and balance in the shoes I had on which were awful. He pulled out several pairs of sneakers and described what he'd noticed and how those shoes would help. I tried a few pairs on and was getting disappointed, they were nice but not amazing - until we got to the last two pairs. The last pair I tried on were amazing - and they were on sale. Also got a free pair of socks. GREAT SHOES. GREAT SERVICE. GREAT PRICES. read more

My family and I stopped in to buy new sneakers. My daughter bought a great pair of Nike's and I bought a pair of Mizuno running sneakers. Our sales girl was great. I would prefer supporting local business vs the large chain sporting good stores. Unfortunately, I saw the same sneakers at Marshalls for 20.00 less (today) and TJ Maxx Sunday than what I paid for the Mizuno's at Sneakerama. Do your homework. When I contacted Sneakerama, Brianna was kind enough to to reply and suggested the price differential could be that the products Marshall's sold are not always authentic. I tend to doubt it. After all, their motto is "brand names for less". Nuff said... read more

Loved this store. So glad I went! I recommend going to anyone that is on their feet for large parts of the day. I tried on brands I had never heard of, and received great recommendations and service. They know their stuff!! read more

I just went to get new sneakers and the staff was super helpful. Sarah helped us and she new the exact shoe I needed. She found it put it on and it was the most comfortable shoe I have ever had! Definitely will be going back! read more

Best place to go if you need good sneakers! Nice to see a mom and pop shop like this in operation. Very knowledgeable staff, take time to fit you, unreal exchange policies. I do p90x and Insanity workouts. My feet were killing me in the regular shoes I had. Sneakerama staff fit me in great comfortable shoes for well under $100. read more

Amazing experience here today! The staff are courteous, friendly and experts in what they do. Only thing that matches the people there is their brilliant collection of running shoes. Your gait/stride gets measured immediately upon arrival, then they ask you what you're looking for/issues with your old sneakers and in no time you'll be trying on some of the best shoes out there for as long as you want (walk/run/jog) until you find that perfect pair. Very different from any other shoe store in that your 'guide' will only be helping 'you' until you've come to a decision. Absolutely no buying pressure or tactics to make you buy a more expensive pair. You've earned a permanent customer! read more

Simply the best shoe store in Massachusetts if not all of New England. Everyone who enters is made to feel like family and their selection of shoes is excellent. Their Thursday night fun runs is not to be missed read more

Barry helped my daughter pick out the perfect pair of running shoes. She was very grateful for the patience and attention. He was very knowledgeable and helped her find a great fit. Would highly recommend if you are a serious athlete or just want excellent fitting shoes and service. read more

I have been going to Sneakerama for over 30 years. They always have a Huge selection of sneakers and More Importantly they Don't try to sell you. They want to help you find the Best pair of sneakers for YOU. I won't buy my sneakers anywhere else. Highly recommended by me, GREAT SHOES! GREAT SERVICE! GREAT PRICES! read more

I would rate Sneakerama 10 + if you let me! This was my very first experience purchasing quality sneakers. Wow, was I impressed! I came in three times and each time had exceptional service. I purchased a pair on my second visit. I loved the pair but they were giving me blisters. I came back to return them,which they gladly would do. Steve the owner came over and assessed my situation and figured out that I needed an arch support to prevent the rubbing. It was priced at almost $30 and he said no charge! Wow, was I happy to have the pair I loved fit and save myself some money. Steve and Julia both went out of their way for me. They are more knowledgeable than any other footwear store around! Trust them! They will take care of you, and you will be happy! read more

Went in to speak to owner about helping with a fundraiser. He was so great and really cares about the neighborhood. I've also had a great experience being fitted for running shoes. As a marathoner I usually lose toenails or get blisters. They were very knowledgeable about the proper fit for me. read more

I've never been to a sneaker store where the staff is so knowledgeable about what they carry. They helped me select the perfect shoes for my foot condition. read more

Went to Sneakerama in Worcester MA the afternoon of Saturday, January 14, 2017. Was told by friends that they really catered to special needs and really know how to fit shoes properly. I was greeted at the door by Steve. He proclaimed 30 years of experience. He notices I supinate which was a good sign he knows his stuff. I do supinate. He recommended shoes while insisting I do not have very wide feet. I DO have super wide feet. Steve has a young sidekick he insisted should not wait on us. A very nice young man but Steve indicated his experience was necessary to fit me. Steve excused himself for a small task. He never returned and was seen working with another customer. So.......I was being shown shoes by an inexperienced person. Where was the great service? Gone!!!!! Tried on Saucony Triumph iso 3 in 10 2E. Too narrow. Wide feet dude!! Wide feet! Tried on same shoe iso 2, older model. Same size. They were wider. Soiled shoes, scuffed soles. $20.00 discount to $120.00. Moved to New Balance at my insistence. Remember the kid knows very little about shoes. Tried on NB 928 v2, they fit, but they did not have black. I did not want brown of white.. Still no Steve. Where is all this knowledgeable service. Told the young man no sale but offered $80.00 for the used Saucony Triumphs iso 2. Guess who had to be the decision maker: Steve!! He ignored us, did not serve us as promised and now he is offended at my offer. Oh no he says, these are already discounted. He immediately inferred I was looking for cheaper shoes. No Steve, I simply want a good price the same as I get anywhere there is NO SERVICE! This place offered no extra value, but he thinks I am the problem!? So.......no sale! Got home, went on to web, found the NB 928 v2 for less money in BLACK! Found the Saucony Triumph iso 2 for...........get ready, $76.22 delivered. Brand new too. This guy is a piece of work: rude, knows it all, and makes assumption on customers motives created by his lack of service. Will never go back!!!!!! read more

I will never shop for shoes anywhere else. Steve took a lot of time to ensure that I got the right shoe and right fit. The service was exceptional. The atmosphere was relaxed and upbeat and a real positive departure from chain stores. read more

Simply great service with a knowledgeable friendly staff. If they dont have what you want in stock they will gladly special order it for you. Like I stated before a better sneaker store does not exist in New England. Their prices beat any online price as well and when you combine that with outstanding service Sneakerama can not be beat in customer satisfaction. read more