Today, on this Monday, March 03, 2025, I stumbled upon a truly exceptional afternoon at this store…read morein Oly that exceeded my expectations. From the moment we stepped inside, we were warmly welcomed with genuine smiles and greetings. Every person we encountered seemed to spred a sense of joy and happiness. When we were searching for free weights, a helpful staff member guided us to the right section. Another young man proactively offered his assistance, going above and beyond to find the perfect weights and even a weight stand. This store's commitment to outstanding customer service and friendliness is truly inspiring. Kudos to the best customer service down to the cashier that rang us up! The store is so well organized, clean and has mall parking! My favorite sporting goods store!

Tim Steacy took great care of all my needs. This is the first time I've gone there and found out…read morethey had exactly what I wanted but not my size. He came to me to unlock their fitting room. The one I came across was too big for me. I went back to him and did search to see if another location had it. He came across one and ordered it. I just got it as promised and I love it. Tim treated me with respect and courtesy. If you have any questions or issues go to him. He works right there at their golfing section. Believe me, you won't regret it. The value of the shirt I got is perfect.

I needed to do a return for a birthday gift. I took in the original receipt I was given by my…read moremother-in-law along with the items that were purchased. The front line cashier, while very nice, stated their policy about doing returns ($ back to original form of payment, exchange or gift card). I explained that this was a gift and would be inappropriate and rude to ask the gift purchaser to have to present their card for a return. He politely suggested I look at some shirts or jerseys and I asked what their largest size is (2X - I'm a 4X) I told him that wouldn't work for me and I asked to speak to a manager on duty. He pointed to a lady that was working with a customer and said he'd let her know what's up when she's done helping that customer (which is fine and expected). When the lady came to the register area she just asked the cashier if he needed her (he obviously said yes). She didn't introduce herself (later learned her name is Samantha) or anything just asked "what's up?" I went through everything again and she goes into the "our return policy" speech. Then she asked if I had the original card it was purchased with; "IT WAS A GIFT!" I said rather loudly. I continued in a firm tone "You guys don't carry things in my size and I don't want any of your bobble heads or tchotchkes." Not once did Samantha give ANY semblance of understanding just kept repeating the company's return policy. Finally I was just DONE and asked for her supervisor's contact info. "I can't give that out" she says. "I can take your name and number and they can call you." I retorted with "Their has to be some sort of contact information you can give me." Samantha wrote down a name (Butch Vela) and phone number of a sticky pad, took the return items and receipt and just shoved them all back into the bag I brought them in. When I returned home (10 min later) I called the number she gave (it was the store's number) and told the person answering the phone that I was the one who just stormed out of there about 10 minuets ago and I need to leave a voicemail for Butch Vela. Samantha was the person who answered the phone and she advised that they don't have a voicemail system but she's hand write a note and give it to Butch the next time he's in. I asked what Butch's title was and she snapped back with "he's the district manager. I'll give him your contact info when I see him!" I said I'd "expect a call within 48 business hours" (I'm figuring he's M-F 9-5) "which should be no later than Tuesday." "I can't promise you that." She said. I finished that call with by repeating my expectations of the return call and said thank you. Now I wait. Update - 3/22/18 - No contact from Butch as yet.

Awesome place for gear...even for us Packers fans! They had a buy one get 50% off sale so HEY why…read morenot. They even helped me when I had a question about a jacket I wanted and gave me great info!! I will be coming back here again you can bet my cheesehead on that.

I went in to go find some jeans that I needed and the minute I walked in Alicia greeted me right…read moreaway asked me what I was looking for. Is there anything I needed? She was right on top of everything and that is the only American eagle that I've ever been to in the last five years that has ever greeted me. It's right away help me with everything I needed. Got me a fitting room everything she was amazing. I hope she gets recognized for this cause she was above amazing and she got me deals on jeans and yeah, she's awesome from beginning to end.

This store doesn't get nearly the credit it deserves! As a whole, I have yet to visit and AE/Aerie…read morestore with poor customer service or rotten employees. It's unfortunate that mall stores often get such a bad rep. Maybe it's because I've worked in retail/mall locations and understand the immense amount of work it takes to keep a store like that together, but at the same token, it doesn't take much more as a decent human being to understand these employees have a lot on their plate. The Aerie individual that assisted me with my bra search was super friendly and acted as if we'd been friends forever. Which honestly, makes that (possibly) awkward experience much easier. She was super helpful and made me feel at ease. Not to mention the overwhelming amount of body positivity that this store oozes. It's seriously just phenomenal. On the American Eagle side, our checkout experience was flawless. We had an online exchange to process, and the sales associate was so friendly and personable. He admitted he was newer to the AE fold and apologized for it not being as streamlined as he hoped. Honestly, it didn't really take any longer than I'd expect a normal transaction. It's honestly just going that extra mile to make the connection with a customer that makes it for me. His fellow associate/manager(?) assisted him with the transaction and everything continued to flow smoothly. Oh yeah, and did I mention the quality and current sales? I feel like every time I shop here the quality in products just soars. It's become my only stop for bras, undergarments, jeans, and sweaters. Go visit this crew!!!

My brother and I love coming here to stock up on new clothing, they have the best options and great…read morecustomer service, highly suggest if you're local! Great stuff especially for Seahawk fans!

Terrific location and selection of clothing. They even have Sonics stuff all the way in the back…read more The dressing room is kind of sketch since it's partly storage and not well lit but eh, it's an industrial showroom.

Saw the Nike sign from the freeway so we decided to stop by. Located in Centralia plaza. Good…read moreselections and they had a good sale when we came bay. Friendly employees, plenty of parking. And they have a restroom inside, which is something rare for a Nike store.

The Nike Clearance Store, located in the Centralia Outlets, is the real deal and somewhere that…read moreanyone looking for affordable Nike gear has to go! They are one of the largest clearance stores in the state and have a HUGE selection of shoes and clothing. At first, because the store is so big, it can be a wee bit overwhelming; but once you get the lay of the land it's easy to navigate and find what you're looking for. Plus, if you do any questions or wonderings, the staff have always been eager and willing to help. Being a clearance store, you don't always know what you're going to find and they don't always have everything that you might particularly want, but that's part of the fun and excitement about going there ... you never know what you're gonna find!! There is a large selection of men's, women's, and kid's items and you can't beat the prices - marked considerably lower than actual retail prices. Do note that because it's a clearance store there are NO returns or exchanges. So, be sure to try on everything that you're considering buying. As many people know, Nike makes exceptionally high-quality products and they can be very costly. If you want to find Nike items at a more affordable price, then be sure to go and check out the Nike Clearance Store at the Centralia Outlets! The service, selection, and prices are great. You won't be disappointed!!

I have purchased shoes and insoles occasionally from this store for years. Always treated…read morewonderfully! Until this last time, July 3, 2025. I tried on many shoes, I went in to buy Topo's but the salesman talked me out of those. He brought me many Brooks and other brands. I decided on a pair of Hoka's and insoles. I told him I could get the Brooks for a better price elsewhere, which in hindsight I should not have mentioned. When I did say that he jumped up and said I was "using him and wasting his time". Even though I was spending $230 with him!! I should have simply walked out. I wish I had. It isn't everyday you see an adult man act like a child! The Hoka's were ordered and later I called to have them refunded. All it takes is one bad apple.... I won't visit that store again

I have purchased running shoes here on two different occasions and each time has been amazing! They…read moretook their time looking at my feet and watching me jog back and forth a few times. They brought out several different pairs of shoes for me to try and talked me through each choice! I could tell they were not just trying to sell me the most expensive pair, but really cared to find the best fit for me!

Small but very nice Sports Store in Kitsap Mall. They have plenty to chose from and some nice…read moresales from time to time. They have Team Accessories from Hats to Shirts to Jerseys to Mugs. Francis has always Helped me and is full of the current news involving local sports teams. Usually anything not available can be easily ordered on line for a later delivery or pick-up. A small fee for a "20/20 Discount Card" can be used if you plan on making purchases throughout the year. It's a real money saver.

Was kicked out for no mask and being vaccinated walk through the whole mall no mask until here…read more Been going here for 20+ years taking my business to the team stores. Sad they can't keep up with Costco Starbucks and the rest of the country wow bad experience.

Happened to have a sale going when we popped in, so we walked away with a shirt for my husband…read more Nice quality outdoor brands available, and the price was nice too! In walkable downtown Bainbridge

Stopped in for a 30% off sale. Bought three shirts; one in a medium in hopes that it would shrink…read moreto fit. 15 mins after getting home, I find that Patagonia has a 40% off sale for same item and in size Small. Called the store about "all sales final on sales merchandise" on receipt and they are sticking to their policy. Have subsequently noted other review about deceptive pricing. Giving 2 stars because they did offer to hang the clothes in dressing room while I continued shopping, but I will not return to this store again. It's a shame as that type of clothing is my go to and Bainbridge Island is my new home as of late last year.

Mall location with minimal staff, so no one on the floor available to answer questions. The good…read morenews is their selection of shoes is strong, especially for slip-on Skechers. But the prices were not that affordable, perhaps slightly lower than I've found at other big box competitors. I'll come back because I can find what I'm looking for, but could be easily swayed somewhere else for a little better service and a little better pricing!

I took my grandkids here to buy shoes and we had such a great experience. The store itself is clean…read moreand organized with a great selection of shoes. The customer service provided by Ruby was exceptional. She was knowledgeable, professional and went out of her way to make my granddaughters feel special. What a valuable asset she is!